Listling all devices with software along wither version of software
How can I get a list of devices with say SQL Server installed along with what version number of SQL is installed?
change severity levels of availability monitoring
As you may know: OpManager has four different severity levels for the alarms. Severity levels of device down alarms (availability monitoring) are already predefined Here is the list with the severity and the events which will trigger the alarms with these severity 1)Service Down: When is service down and URL monitor is down 2)Attention: When the device is down for the 1st poll in availability 3)Trouble: When the device is down for 3 consecutive polls in Availability 4)Critical: When the device
ADSelfService Plus Fixes and Enhancements [2019]
Release Notes for build 5811 (Dec 28, 2019) Feature : Block breached passwords: ADSelfService Plus now supports integration with 'Have I Been Pwned?', which prevents the use of breached passwords during password change or reset by users. Release Notes for build 5810 (Dec 20, 2019) Issue Fixed: Issue in AltGr key usage in the GINA login agent when ADSelfService Plus' end-user portal is configured in non-english display settings. Release Notes for build 5809 (Dec 17, 2019) Enhancement: Option to resend
ADSelfService Plus 5703 Released !!!
Dear All, We are delighted to announce the release of 5703 build. This build rolls out a couple of new features along with some vulnerability fixes. Features: SAML-based single sign-on (SSO) via Line Works: ADSelfService Plus supports SSO via Line Works, which acts both as identity and service provider. Support for multi-factor authentication (MFA) via Line Works: ADSelfService Plus now supports MFA via Line Works, besides One Login and Okta, for user authentication during self-service password
Multiple issues with published profile.
1) When setting GPS to "Always On" policy, it did not stop user from toggling location to OFF. It does give a warning of non-compliance of policy and gives 5 minutes countdown. Once the 5 minutes is up, it doesn't auto toggle location to ON. Is it suppose to stop user from toggling the location switch in the first place ? What is the expected behaviour at the end of the 5 minutes countdown ? Even if the user complies and manually turn the location to ON, at the end of 5 minutes same warning of non-compliance
Monthly average resolved time for resolved incidents
I need a report that will show the Monthly Average resolved time for resolved incidents for each technical agent. Can you tell me how to build this report.
Upgrading from 10.0 Build 10000
If anyone has come across this problem and has managed to upgrade, please let me know how. I recently upgraded to 10.0 Build 10000. Help and about has the following information: Your Version : 10.0 Build 10000 Latest Version : 10.0 Build 10005 I downloaded the latest version 10.0 Build 10005 with the file name as ManageEngine_ServiceDesk_Plus_10_0_0_SP-0_5_0.ppm On running update manager I get the following error: 02-Jan-2019 08:23:56 [com.adventnet.tools.update.installer.UpdateManager] [INFO] :
Help For creating tickets from C#
This code works correctly Can it be better than that? private void btnSend_Click(object sender, EventArgs e) { try { if (String.IsNullOrEmpty(textSubject.Text)) { } else { string username1 = System.DirectoryServices.AccountManagement.UserPrincipal.Current.DisplayName; string name1 = username1; string subject1 = textSubject.Text; string description1 = textBox1.Text; description1 = textBox1.Text; if (description1 == "") { description1 = "بدون شرح"; } string priority1 = comboBox1.Text; if (priority1
Is there a way to copy Fielf & form Rules across Templates
Dear Experts, I have Question: Is there a possible way in Service Desk Plus to copy the Field and Form rules from One template to another. Scenario: Suppose i have more than 100 services and i need to add a form rule (on submit or load or create/edit). and i need the same rule in all services. is there a way to copy such filed and form rules to all serives instead of wasting time in defining the rules in each of 100 services separately.
[SDF-48997] Pausing Preventative Maintenance Tasks
Hi all, We have a large number of Preventative Maintenance Tasks that will run over the Christmas period. However, i would like to pause these if possible as I do not want them to run between 22nd December - 2nd January as our business will be closed for the festive period. Alternatively, if there is a way to pause the ServiceDesk in its entirety that would also be useful. Are they ways to achieve either of the above? Best regards, Reece
Desktop Ticker for Alerts
Team, I'd like a feature request for a desktop ticket bar inside of SDP. This would display or scroll alert messages in a bar across the top or bottom of the application. We have over 100 technicians, and I can assure you that none of them go to the home screen where the alerts are displayed. They are in the request list for the day working tickets. It would be really helpful to have a way to ensure technicians see the alerts. For example: "Application x is presently down. Please associate all
ServiceDesk Plus 10005 Released
Dear Users, SDP 10005 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed: Vulnerability: SD-73855 : Improper server/client side validation vulnerability in an asset list view URL. SD-73965 : Privilege escalation vulnerability in contracts. SD-73966 : CSRF Vulnerability in POST operation of a certain URL in Reports. SD-74036 : Remote code execution vulnerability in imported XLS under reports. SD-73858 : Improper
Sound alarm in OpManager 12
Dear everyone, I want to configure a sound alarm for critical events in OpManager and set to turn off it once issue in alert is handled completely. Can I achieve this using OpManager? How can I do? Thanks so much. Hien
Technician Submit a Request as a Requester
Is it possible for a technician to submit a request using a template assigned to another support group? For example, if a technician from the software development team needs to submit a request to the software team. Currently, I'm not seeing any templates except the ones specifically for the technician's support group(s). I wouldn't expect that technician to be able to work on a request not in their group but they should be able to submit requests for other groups as if they were a requester. Thank
Field and form rules
I am one of those who is trying to build a better onboarding request, and am struggling to make it work the way that I think it should. My current question is about field and form rules. I would like it if the Job Title field is hidden until a selection is made in the Department field, and then for the Job Title field to only contain titles that are relevant to that Department. I have created a field called Information Technology that has a dropdown of various job titles I have created an On Form
Disk Utilization (SNMP) always Showing 100%
Hi experts i have issue regarding Disk Utilization (SNMP) always Showing 100%, i have scanned with AV no luck, uninstall unnecessary application still no luck. restart few time no luck. any clue or steps to resolve this issue?
Notifications When Technician Enters Request
Is there a way to prevent notifications of new requests when a technician enters in a ticket themselves or if the request is already assigned to a technician? We have several technicians and most enter in a ticket manually, either while on the phone or at the end of the day. Anytime a technician enters a ticket in manually, they will assign it to themselves. There is actually no need for EVERY request to send an email notification to all technicians, especially if that request is already being handled.
adding workflow using chart file
Dear Support, Could you please give more information about ( Adding WorkFlow chart reference file ) for Change Management PFA
API ADD_NOTE to service request failing "No Operation"
Hi, I'm currently trying to automate some repetitive tasks with triggers. I'm trying to add a note to existing service tickets once these triggers have run. But the rest API method for ADD_NOTE listed in the documentation is returning "No operation name specified in request. Invalid request." For Example in the trigger I'm building currently when a request for a New User is submitted in SDP I want a trigger to handle creating a Home Folder and adding the user to our "Domain Users" OU in AD. Once
How to setup connection when host ADSelfService outside office?
I have planned to setup ADSelfService Plus outside office by hosting in ISP data center, how to make connection between corporate AD and ADSelfService Plus. Thank you in advance for any suggestion.
Unable to get resources after doing url rewrite using IIS
I have accidentally posted under announcement but was unable to edit it. So any moderator who come across that post can remove it. Below is my current setup One point to know is the web server (aa.bb.cc) resides on a different server from ADSS+ I am able to access the login page normally using ADSS+ server ip My current configuration to access ADSS+ login page is as follows. Url: aa.bb.cc/password Rewrite url: http://<ADSS+ ip address>: 8888/showLogin.cc The login page can be shown but all the resources
Golden Image Install
Good Morning, Are there any steps that need to be taken when installing the ADSelfService GINA Agent to a golden image workstation that will be captured and copied for new workstations. I am primarily concerned with any issues that may be caused if the GINA agent assigns an ID to the machine when it gets installed, which would then be copied to all subsequent copied machines. Thank You, James Leitz
Application has not been installed properly
I am currently trialing AD SelfService Plus, with a view to purchasing for our organization. I have set up on the server and deployed the client software to one machine. The GINA configuration (from the server) has gone through fine, and I get a success message. Our server name is gct-dc01 and port is the default of 8888. On the client machine I can now see the "Reset/Unlock Account" link appearing but when clicking on it a white page appears (as though the client can't connect to the server?).
Introducing Weak Password Reporter Free Tool
The importance of using strong passwords for users’ end-point systems is critical to ensure the very survival of your organization as they could be easy gateways to access your organization’s mission critical data. Using strong passwords more of than not slows down, and even defeats the various attacks on users’ systems. For this very reason, IT administrators all around the globe continue to impress upon users the need for a strong password that contains a healthy mix of upper and lower case letters,
Configuring response time and packet loss threshold values for a group of devices in OpManager
In this video you'll learn how to set response time and packet loss threshold values for a group of devices in OpManager
Next Release : Request Module Enhancement
Dear Customers, We are preparing with a set of enhancements for Request module in ServiceDesk Plus On Demand. As a headsup, below are the list of enhancements that are bound to be released soon. 1.Requests List View enhancement. 2.VIP requesters. 3.Preventive Maintenance Tasks for Service Requests. 4.Duplicate Service Requests. 5.Form Rules Enhancements More details about the above features and & behavior changes done in the Request module along with the Zoho Analytics Integration enhancements are
API Python
Im trying use the API to create a ticket, but I just got the response 200 without any error. Im using this: import requests import json u rl = 'http://xxxxx/sdpapi/request' TechnicianKey = 'xxxxx' resultjson = {} params={ "operation":{ "details":{ "subject": "teste 123as123", "description": "descrição", "requester": "Monitoramento Zabbix", "account": "Account", "site": "Site", "group": "Group", "category":"Category", "subcategory":"DC", "item":"ALERTAS", "Request type ":"Incidente" }}} with requests.Session()
API documentation for custom groups
Hi, where can i find documentation about the API to use to populate static and dynamics custom groups ? Thank you
Convert Office 365 remote mailbox to share mailbox - automation
We have Exchange Hybrid deployment where mailboxes are provisioned by ADMP via remote user provisioning in the User Creation Template. I also have a User Modification Template that I use to disable users. The part of the process is modify certain attributes without deleting the mailboxes but instead converting them to shared mailbox AND remove the office 365 licenses. I however have a complaint about the User Modification Template as well as automation rule. 1 - The User Modification does not have
How To Track Account Details
We would like to track various information about each account directly in MSP. I have a few questions: 1) I know we can add additional fields in the Account section. Problem is that only a system admin can make these changes. Is there any way to allow technicians to update this information? 2) How can I run a report on the details in the account tab? 3) Is there a better way to store this detail per account? 4) Also saw in the latest release notes there was some changes made in Accounts. Can you
How can a technician specify a Request Closure Code when closing a request?
I have not found a way to specify a closure code when setting a request to closed. How can I do this, e.g. add a closure code "can not be reproduced"? (I have defined them in the Settings -> Helpdesk -> Request Closure Code.) Thank you for enlightening me ;-) PS: Sorry, I posted this in the wrong category. If someone with sufficient rights moves this away from Announcements, I'll be happy. I just don't want to delete it, in case someone else wonders about the same issue.
Version 10.2 no arranca sale puntos suspensivos..............
Buenas tardes es posible ver tener un manual de primeros auxilio o algo asi he actualizado la version a 10.2 y no arranca esposible una ayuda o un manuala ver silogro desbloquear la herramienta, ya he perdido 3 veces los casos por esas actualizaciones no quiero tener que empezar de 0 nuevamente estoy en bogota colombia mi servicio es para 2 tecnicos 10 usuarios Gracias
Configuring threshold values for disk partitions in OpManager
In this video you'll learn how to set threshold values for disk partitions using threshold settings in OpManager?
Updates not applicable
Hi, Desktop central lists a pc as having for example 15 patches required, when deploying those patches it installs for example 7 and set 8 as not applicable, but then after scanning for patches it lists the 8 not applicable patches as required, this is happening with many pcs. Why?
Email Notifications - Notes and/or Technician Assign
Hi, Does anyone know if it's possible to have email alerts get send to Requesters; but ONLY when the Technician is assigned, and/or when a note is added to the ticket. Thanks
Hiding fields
Hi all, I am trying to develop a form which will mean we do not have different templates for each issue. This forms uses different conditions to grow and mutate as information is provided, which in turn will ensure we capture all of the information required and nothing that is irrelevant. I have created a form (in the case, for user access) and have used the scripting to only show certain questions and fields if a certain answer is given. For example, the user can ask for System1 or System2. If System1
Python and custom script
1.- I would like to take the details of an application. Then upload them to a local website located in the folder "custom_scripts". 2.-I would also like to know how I can get the information from an application and convert it into a PDF file. 3.- Because some python script libraries don't work if I run them directly in the application. Example import webbrowser url = 'http://idiotinside.com'. webbrowser.open_new(url)
Documentation for Migration from MySQL to MS SQL - including data migration
Is there any documentation that includes migrating the data? ADM is down right now and our Help Desk depends heavily on this app. Manage Engine support said that I need to migrate from MySQL>PostgreSQL>MS SQL. Our DBA wants this migrated from MySQL to MS SQL - not to include PGSQL. My previous ticket number was 2336987. Thank You
How to automate sending reminders to unanswered tickets?
Is there a way to send reminders automatically to those users against their tickets which are in such a " Awaiting Customer Reply & No Customer Response " status after 2-3 days ?
Process Monitor - Based on PID, .exe, Path?
If I were to create a global process monitor that can then be applied to a group of systems, what is the criteria based on? During the creation of the monitor, I have to specify a device but things like the path, aruguments or PID might be different: Is there a way I can create something like a "SQLSERVER.EXE" monitor regardless of where SQL is installed? Does OpManager require everything to be the same between one system and another or does it only look for the Process executable itself? If it is
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