Assign task to group in SDP MSP
Hi, I'm interested in asigning a task to a group of technicians. If I create a Task Template, I can select a group in the template, but the field "group" insn't visible while editing the task. Instead of "Group", I see the field "Account". Is there any way to assign a task to a group? Thanks, Regards.
How to configure TLS1.2
According to the release notes, the latest versions of ADSelfServicePlus support TLSv1.2. How is that configured?
Workflow: Task pause until system reboot
This is a question that might turn into an idea unless someone has some insight: I am trying to create a workflow that stops and disables Windows Services -> Reboots the server -> That enables and starts the services after the reboot is complete. The current "reboot system" task doesn't appear to wait for the system to reboot and become available again for it to move on to the next task unless I am doing it wrong. Is there a way to have a "pause workflow until rebooted" occur before moving on to
TCP-Port monitoring
Hi ALL! I need monitoring some EXTERNAL service from my OpManager. Service has only IP and port (like 123.33.22.11: 12345) How i can monitoring it ???
Auto Escalate from one SLA to another SLA
Hi I need to escalate from one SLA to another after a specific time, how can this be achieved? Scenario: An incident is logged on SDP (phone/email/web form). The service desk administrator will have 30min to assign a technician. If no technician is assigned after 30min by the Service Desk administrator the ticket should automatically escalate to another SLA (eg: SLA Category C). Any advice or assistance in this regard will be appreciated. Thank you
ADManager Plus Build 6658 ( February 2019 )
ADManager Plus Build 6658 ( February 2019 ) Enhancements: Option to hide users from Global Address List (GAL) and enable mailbox auditing for Office 365 users during user creation. The disable policy allows you to disable litigation hold, convert a user mailbox to a shared mailbox and remove users from all Office 365 groups. Realtime email notifications for all management actions performed, including the ones executed through automation and workflow, with details such as title, department, and sAMAccountName.Fixes:
Email notification when Automation Task runs
I have notifications set up to run on multiple tasks. I get notified each time the scheduled task executes even when there is nothing for the task to do. Is there a way to only notify me when the task runs on a user account? For example, I have a task that resets a user password and emails me a pdf with the temp password. If there is no user account in the OU, the task still runs and sends me a blank email. Can I stop the blank emails, and only get notifications when the task actually performs
[SOLVED] wrong encoding of file name in attach sent from SD
wrong encoding of file name in attach sent from SD originaly it was 2319С_18 Сублицензионный договор_SD 4.0_Диаполь.doc russian encoding
Assigning more than one account to a technician - "User does not have sufficient privilege"
I created a technician to be able to logon the local authentication. I did not import him from any domain, I created him on the application. After editing the technician by assigning him to more than one account. I get the “ User does not have sufficient privilege error”. But if I assign only one account to the technician, it saves successfully Please assist. Attached is the error message
Lost access to Zoho People after I deleted my account in SDP On Demand
Hi, I work for ME partner and we use Zoho People internally. I am a user in this portal A few months back I signed using my organization account(@elitser-me.com) with SDP on-demand for testing purpose. Now, it is not active. Today, one of my customers requested me to help configure his SDP on-demand account. I got the invite and tried to sign up. I got a message to delete myself from the other instance where I am an administrator. Obviously, I created another dummy account(@yahoo.com) in SDP on-demand,
Using credentials within script monitor (PowerShell)
Are there any examples of using a credential, created through AppManager's "Admin > Credential Settings > Add New Credential", from within a script monitor's (PowerShell) script? Is this possible? Example does not need to be PowerShell.
[SOLVED] REST API v3 Projects
Hello, I'm looking at the projects API for Servicedesk Plus. However when I try and list all projects I can only get the first 10 projects. I'm passing a input_data parameter with start_index and row_count to the request (as I do successfully with the requests API), but the server ignores that and just gives me the first 10 projects continually. A sample query is curl -H "Accept: application/vnd.manageengine.sdp.v3+json" -H "Authorization: XXXXXXXXXXXXXXXXXXX " "https://servicedesk/app/itdesk/api/v3/projects?input_data=%7B%22start_index%22%3A11%2C%22row_count%22%3A50%7D"
[SOLVED] Completed VS Resolved
Hi likely abasic question but trying to understand the different in resolved time VS completed time. When I run the report below but column group by comeplted time and not resolved time the numbers change
Simple Powershell Script to Add the Disabled Date in the Description Field
Hello, I am fairly new to scripting and I am attempting to build a simple PowerShell script to add the date an account was disabled into the description field. I have the script listed in the Disable policy as follows: powershell C:\ManageEngine\ADManager Plus\bin\SetDescriptionDisabledDate.ps1 -Arg1 %username% This is what I have for the script: #Importing Module Import-Module Activedirectory #Get Current Date $str=Get-date -Format d #Set the description to read the current date the account is disabled
Service Desk and Mobile Client
Я тестирую Service Desk, У нас есть несколько вопросов и пожеланий, 1) Планируется ли полноценная локализация мобильного приложения, или это можно решить на текущий момент? Специалистам не знающим английский очень сложно. 2) будет ли фильтр по задачам как в заявках? Простым специалистам нужны только назначенные на них задачи на текущий момент, лишнего не надо. 4) можно ли делать задачи из задач? Если нет то когда будет реализовано? Т.к. руководитель назначает общую задачу на подчиненного, а подчиненный
Print preview customize and logo assets module
Hi team, Is there any way to print asset resumes where the company logo can be placed? If this functionality does not yet exist, is it contemplated within the product roadmap? Is it possible to include within the improvements the option to customize the printing of the assets? Many customers would like to see it as follows:
Change archive location
How can we change the location to which requests are archived? Currently it's C:\ManageEngine\Servicedesk\archive but would like to change auto archiving to use a different drive.
[SOLVED] Export all Requests from database
Hi, We have around 46000 requests which we need to export (to pdf or excel) with all data for future reference. Can this be achieved using Reports or is there any effective way to do this? We are using pgsql and the sdp version is 9.2 build 9238 Thanks Ahamed
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
[SOLVED] Cannot preview and download attachment from request when attachment's name contains non-latin characters
If the attachment in the request named in Cyrillic characters, then the preview does not work and when I try to download it, the name disappears, only the extension remains
[SOLVED] Scheduled Reports
Hello guys! Something wrong with reports at our servicedesk after a few updates. 1. We have a few daily reports, which we receive by mail (report as attachments). After some update (9415 or so) our daily reports loks like some encrypted code (=UTF-8B0J7RgtGH0LXRgiDQv9C+INGB0LQtdGG0LjQsNC70LjRgQ=== =UTF-8B0YLRgyAo0Y3RgtC+0YIg0LTQtdC90YwpLnBkZg===). But if I save and rename this file to 123.pdf, than I can open normal pdf. It`s works for Outlook and Gmail. 2. I can`t open links from this pdf. At browser
[SOLVED] Calculate using pick list
Hello, I am attempting to calculate using three different pick lists and am wondering if there is a better way to do this. The idea is to update a custom field GUDF_LONG3 using the information from GUDF_CHAR41, GUDF_CHAR42 and GUDF_CHAR43 added up together. Each of the pick lists has a value that starts with 0.0, 3.0, 5.0 and 8.0 with one exception being 1.5. These values need to be added together and input into GUDF_LONG3 which I have been able to do, by issues arise if the pick list is changed
NUEVA PLAYLIST: Aprendiendo a configurar ADAuditPlus
NUEVA PLAYLIST: Aprendiendo a configurar #ADAuditPlus Conoce todo lo que necesitas saber para configurar de manera efectiva ADAudit Plus! https://www.youtube.com/playlist?list=PL_KxHZ4oj7WnTDRJyUEo1pL6cRE13SHai
Help to export client proxy settings
I need a .bat to export the internet proxy settings explore 11 and I save it in a .txt file or I can query a specific proxy.
[SOLVED] move MS SQL instance to a new server
HI Can anyone advise how i move my existing MS SQL DB to a new server. Ive seen documents for moving the application server but none for the moving of the MS SQL database. Thanks in advance Ian
Reply from Outlook (or other client) doesn't work right
Good day. Yesterday I installed the patch to 8009, hoping it would fix this workflow: Request created Technician responds by email Requestor is sent a copy of the email Email is added to request history For us, #3 hasn’t ever worked – it only performs action #4. However, after the patch yesterday, it now sends EVERY response to the administrator if the 'send reply on changes' box is checked. The requestor simply doesn't get a notification of a response, so it's fairly worthless at that point. Anyone
AD SSP password notification bug (still...5 years later)
So we're using AD SSP 64-bit v5703. We having the same issue as reported in password expiry notification email. When we use the password notification, it works fine except when it sends a notification to a user on the day the user password expires. We're using the following HTML code with AD SSP macros: <p>Dear %displayName%,</p> <p>Your password will expire in %noOfDays% days on %dateTime%. You will need to change your password prior to this date/time to ensure uninterrupted access for your account.</p>(etc...etc..)
Tasks mandatory fields
How do we make Tasks fields mandatory? We want to have Owner mandatory, so no task is created without an Owner.
Knox enrolled device not showing in MDM Console
So I have an Android device (Samsung Galaxy S9) that was previously enrolled in MDM by token for testing, has since been removed and re-enrolled through NFC enrollment to Samsung Knox but doesn't appear in the MDM enrollment devices. It appears on the Samsung Knox console, but not MDM and other fresh Android devices have been enrolled by this method both before and after this handset and they have appeared correctly on both systems. Phone was factory reset after removal from MDM. The device itself
Separate BDD to PMP
Hello,
I do not know if the question has already been asked and I apologize if it is the case but I have not seen it.
Can we separate the postgreesql DBD or mysql or mssql on another server to separate PMP from the BDD?
Regards, Marvin BOTHEREL
Best practice for PMP API user token rotation
I would like to use PMP API user to fetch resource passwords for any deployment scripts, but I do not want to hard code the PMP API token into my scripts. I was planning to use a 2 API token system where tokens validity is overlapping, so I could always script to fetch the API token for next week and retire the old token after this week. I could not find any inbuilt features to support this idea, so was wondering that what is the best practice for rotating API tokens for PMP API users? Password rotation
[SOLVED] API-response error
Hi, I'm writing a script to update certain fields in Windows workstation CI's. I got it working on our development server running SDP 9425 but i get an error when running it on our production server with SDP 9335. Is there a workaround to get around the error on 9335? I need the script working asap, and we haven't scheduled an update for SDP until next yer. On 9335 i get this API response: {"API":{"response":{"operation":{"result":{"message":"java.sql.SQLException: The data types ntext and nvarchar
the DNS issue in auto-discovery
In OpManager inventory auto-discovery function, how to update DNS name automatically during auto-discovery instead of changing DNS name by manual after discovered? Code Chang
Disable Wake On Lan
Does anyone know how to completely disable Wake On Lan? I urgently need the Desktop Central server to stop sending these packets. I've checked and disabled WOL everywhere I could think to find it, tasks, patch management, agent settings, etc. I could have missed something. Thanks all! Eric
Integration Office365 & ServiceDesk Plus (Cloud)
I have a problem making the connection between Office365 & ServiceDesk Plus (Cloud). Basically in the integration of office365 and servicedesk plus (cloud). I have reviewed forums and manuals, but I can not configure. Can you help me? We are in a Hybrid environment (Office365) but I still cannot connect between these 2
Free webinar: What's new in Password Manager Pro?
Hi all, Join our webinar to watch our experts demonstrate the latest feature additions to Password Manager Pro followed by an open Q&A session. Reserve your spot. With the recent Password Manager Pro releases—9800 and 9900—we've worked hard to bring you essential, power-packed features for your privileged account management (PAM) program. We've focused on new platform capabilities to enable PAM enforcement for a range of resources. We now have plugins to help you manage privileged account credentials used
Attend the free online training and make yourself a Network Configuration Manager pro!
Hello there! We're all set to deliver our first free training for the year on Network Configuration Management! What will you be learning in the free training? In this two-part free training you'll extensively learn about change, compliance and configuration management. New to Network Configuration Manager? We'll be taking you through the entire scope of the tool to help you learn how to deal with network disasters. Already a Network Configuration Manager user? Join the training to catch up on the
Lenovo server snmp monitoring
Hi, I am new to opmanager, and snmp monitoring. Does anyone have any experience in monitoring Lenovo servers - SR630, SR650, SR850. I am trying to get basic information into opmanager - eg temp\raid health etc. I have loaded the lenovo mib files into opmanager. is the xclarity adminstrator virtual appliance required? Thanks, Nigel
[ME Mobile App] Geo and Location Tracking Capabilities
Hello ME Forum, I've read the documentation on the following two websites: 1. https://www.manageengine.com/mobile-device-management/help/security_management/location_tracking.html#Enabling_Geo-Tracking_for_Selective_Devices 2. https://www.manageengine.com/mobile-device-management/request-support.html The resources above did NOT really specifying exactly what I needed: 1. Ability to track technicians [specified] 2. Ability to notice when technicians are “not moving” for a while [NOT specified] 3.
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