Display Priority Description when user creates a request in the Self-Service Portal
As far as I see it, when a user creates a new request he sees the Priority-Name in the drop down field, e.g. "High", "Medium", "Low", "Normal", etc. The problem here is, that the description is not displayed and the user can not really judge which priority he should select. I have now changed the Priority-Name to "High - business-critical issue, all users are affected", "Low - minor issue affecting only a single user with no impact on the ability to work". (Just examples.) Now, in every request-list-view
Quick configuration Thresholds - Add more performance metrics
I have previously made ideas for allowing us to re-apply Device template threshold settings without wiping out all of the other settings on existing devices. But I just found out that under Quick Configuration -> Threshold Settings there is a single metric for Partition Details under Performance Metric. This allows you to apply % Disk Space Used thresholds to existing monitors on a group of devices WITHOUT wiping out all of the other monitors or settings! Please please: Add more metrics! At the very
Patch Manager Plus cloud is now extra secure with TLS 1.2
Hey everyone, To strengthen the security of our cloud servers and protect customer data, we are enforcing TLS 1.2 across our services. After the upgrade, legacy machines, like Windows 2008 Server, without TLS 1.2 support will not be able to make contact with the Patch Manager Plus server. Make sure you upgrade your legacy machines to the latest TLS version or migrate the machines to more secure Operating system versions. Please upgrade the machines before mid of January 2019. If there are no legacy
Is there a way to get the average ticket age for a specific service group minus off-hours
Hi team, I need to look at the average time a ticket spends with the help desk before it's marked resolved. This should include the time the ticket is put on hold. Let me know how to get this information for specific service groups, by taking into account only the working hours.
Changes to Incident Template (Requester Tab - Description) are not saved
When I edit an Incident Template and type in the description in the Requester Tab (rather than the Technician Tab), they are not saved when I click on "Save" - very frustrating to lose work and effort this way. (Using 10.0 Build 10003)
Web transaction recorder enhanced!
Do you find downloading two different tools to create URL sequence monitor and Real Browser monitor irksome? We hear you! To ease your troubles we have come up with a single tool to create HTTP(s) URL sequence monitor and a Real Browser monitor. Take a look at how these two monitors can help : With our URL sequence monitor you can : Capture all HTTP request URLs in their exact sequence. Perform response code configuration, detect and get notified in case a bad response code occurs. Update URLs of
Early Access Build - Not for production use.
Hi, I installed the service pack 10.0 Build 10000. successfully installed but after started service in a blue line top of the screen it writes "Early Access Build - Not for production use." Services are running clearly but cannot install the new update. which version is "10.0 Build 10002" when I click install button it gives me same issue. Regards, Ahmet
Approve a Task / or many approvers on Request
Hi i have a Problem to solve. With the new Multichoice fields i tried to simplify some Workflows but a new Problem is coming up. So i made an Workflow where someone can request at once applications he wants/needs to use, till now he had to make a new Request for every Application. In our Company every Application has a Key User, this key User has to approve the usage of "his" Application Now if someone choose 5 Applications I have 5 different "Approvers" and everyone of them need to approve only
New requester creation using Powershell and API
Hello, I'm looking to use a Powershell script & the ServiceDesk Plus Ondemand API to create a new requester and wanted to ask the community if anyone had one already that I could look at so I'm not recreating the wheel. Thank you
How to Change date format?
Hi How can i change to date format from Feb 6, 2014 12:18 AM To 6.2.14 13:18 Thanks shai
Mass Delete Device Templates
With over 9000 built-in device templates, there must be a way to mass-delete most of them when we only use about 20 Windows templates most of which are custom. Do I really need to see 1000 3com templates when the company stopped existing 10 years ago? Is there a simple SQL query that can delete everything but Templates that begin with "Windows"? When doing an install, can you choose to not install all templates?
Security settings is missed in OpManager probe.
Hi I cannot find security settings in OpManager probe, are there any settings to disable this settings in admin view? thank you. Code Chang
Migrate Service Requests and Changes
We plan to redeploy ServiceDesk Plus with a better service catalog and different settings for technicians and requests to make it more manageable. We have two environments, our current environment which contains all of our current requests and changes. The service catalog is hardly used in this environment. Then we have a second dev environment where we are adding our service catalog and redoing all of our current incidents. We'd like to push more users to the web portal rather than just allowing
salesiq.zoho.com
Hi, I found OpManager portal will connect "salesiq.zoho.com' when I login my portal, it will cause few seconds delay. what is the requirement for this URL access? Thank you! Code Chang
Reports
I can't seem to figure out how to add notes into the weekly reports we run, and I am struggling with navigating through this site to find what I need as well. I have submitted a ticket but my response I got was to join the community. So here I am. I have an additional issue as well with reports. I can't seem to have a report focus on last updated but also include any tickets that have NO udpate on them. As the soul purpose is to send this report to remind my tech's what tickets need an update.
approval stage workflow when a dept head submit a request
Hi When the manager of a department submit a request and approval stage in the form is department head, approve request sent for himself? how we can disable this? Thanks
Denied Approvals
Hi, I have enabled the option where requester can edit their own requests, is there a way for a requestor to send the request again for approval after being denied? I don't want to involve technicians in this task every time!
Hyper V Machine SDP
Dear Support, Is it possible to get the Hyper V guest in the list of the Virtual machine List in the asset tab? and by the way, i got all the Hyper V in the Server tab.
Any Impact to Changing Priority Name
Is there any impact to changing the name of the Priorities? We us 4 Priorities. For example our highest level is High - level 1. What happens if I change it to Urgent - Level 1? Do all the existing tickets get updated with the new value? Is there any impact on any workflow or sla based on this field if I make this change? Anything at all to be concerned about? Thanks, Brian
Deleting multiple requests at once does not work (using 10.0 Build 10003)
When I select multiple requests and try to delete them... nothing happens... (besides the checkboxes being cleared). Is this a bug (and if so, will it be fixed) or is it a feature? Thank you for your support, Thomas
Updating from v10000 to v10002
Hi, I've just tried to update v10000 to v10002 and every time I run the UpdateManager I see the command prompt flash but nothing else. I've tried rebooting the server etc. but the same thing happens.
ServiceDesk Plus 10003 Released
Dear Users, ServiceDesk Plus 10003 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability: SD-69989 : In forwarded requests, security headers do not update with the correct values. SD-70639 : Cookie vulnerability fixed. SD-73856 : Vulnerability fixed. Requests: SD-46647 : When a request is split, the new request ID in the success message contains a comma. SD-74199 : In request advanced search and
How to get rid of the Template Categories entirely?
We have no use for Incident Template Categories, as our user's requests are way too diverse. We just want them to fill in the default template when they select "Create an Issue" from the portal. Hence, I have deleted all categories and only left the default template. Now, when users "Create an Issue", they see this and can't proceed with the incident creation. If I create a dummy Incident Template, they can select this and successfully create the incident, but that's just an awful workaround (as
Can someone post the proper fields for v3 API "share" endpoint?
INPUT_DATA='''{ "share":{ "users":[{"name":"Doe John"}], "technician_comments":"Request Shared", "user_comments":"Request Shared", "user_scope":[] } }''' The above was posted by members of the support team. However, I am getting "users field has invalid value(s) : [{"name":"Doe John"}] when i try to enter a requests name using "api/v3/requests/" + $workorderid + "/share" as the api endpoint. Ive seen different scripts posted here in the forums with different values after the "users" : [ ] segment
Monitoring Windows Mount Points in OpManager 12 Enterprise
We are currently trying to migrate our entire environemnt to OpManager 12.3 Enterprise. We still have 1 OpManager 11.6 server hanging around to monitor servers with Windows Mount Points. When will mount points be supported in OpManager 12 Enterprise so we can decommission our old OpManager server.
O365 Manager Plus - 4222 released with 15 new tasks!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4222. This build comes with the following features. New Management Tasks: The following 15 new management tasks have been added: Add/Remove Distribution Group Owners - Add or remove owners of distribution groups in bulk. Add/Remove Mail Enabled Security Group Owners - Add or remove multiple owners from multiple Mail-enabled security groups. Set Manager to Mail Contacts - Assign a user as manager to
self-sign by opmanager 12.3
Hi I always got this error in my firefox and can not disabled it. 10.0.0.1:8443 uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. The certificate is only valid for Error code: SEC_ERROR_UNKNOWN_ISSUER I use OpManager 12.3 self-sign to enable HTTPS, will it cause this issue? I can access the OpManager portal
Incident Template - How do you identify contextual data of affected CI?
We are currently on the process of building an Incident Template and we want to get contextual data of the affected CI(s) quickly: How do I do these within the SDP incident ticket related to the affected CI? previous incidents previous configuration changes previous problems previous projects alerts logs dependencies Can I also invoke a runbook procedure?
Can we Define Services of Other Departments like Treasury in Manageengine SD Plus
Dear Friends, Always Thanks for your valuable replies. I have a Question.... As we know that Manageengine SD Plus is ITIL based and it can be used to provide the IT Services to an organization. My Scenario is: For Eg. one of our non-IT Department(Say Treasury) is impressed with manageengine service flow and want to define the services provided by their department in Manageengine SD Plus IS it Possible that we define the Non-IT Department Services in Manageengine SD Plus? If So, then how about the
Report on Agent
I'm trying to run a report on workstations that do not have the latest version of the agent installed. Is there a query you can provide? We are on version 9422 and running SQL 2012.
Updating Weak Password list
I know we can add our own "weak" passwords to the password patterns txt file. My question is, how does ManageEngine keep that original list provided updated with the changing world and how do those updates get delivered to people using the weak password tool?
Avg time between Change statuses
Hi, Can you help us with a report that shows the average time between created date and when status "Approved" is set for all change requests. It should be a graphical report divided per month. Something like the attached file.
how to install CA into SDP MSP ?
I have CA certification and want to upload into SDP MSP, but I cannot find CA import settings in admin settings. 1. how to import CA certification into SDP MSP 9.4? 2. how to handle sdp.keystore for OpManager Probe to create ticket? should I update sdp.keystore file in all probes which connecting to SDP MSP? Thank you Code Chang
Report from this year to yesterday
Hi! I need to make a report from the beginning of the year until yesterday. How to do it? CREATEDTIME >= <from_thisyear> AND CREATEDTIME < <to_yesterday> - does not work
CVE-2018-8653 | Severe Security Vulnerability has been discovered:
The Research team of Microsoft has released Cumulative updates #CVE-2018-8653, which needs to be deployed immediately. Generally, on Patch Tuesday, they release Cumulative and Delta Updates. Apart from the Cumulative and Delta updates released in this month's Patch Tuesday, again they've released Cumulative updates this week. This is very critical. If this Cumulative update #CVE-2018-8653 is not patched, then when Delta updates are released next month you won't be able to patch them. Thus, it is
Notification Profiles: Create Monitor-Specific Profile.
In notification profiles, you can select specific services or processes but there is only one option for "Threshold value is violated". For a Global profile, It would be incredibly useful to be able to select the thresholds for specific monitors. This would allow use to create different messages for different metrics. For example: I could create a Disk Space notification with the following text: --==IMPORTANT!==-- Disk space for the below system and volume is running low. Please log in and perform
CVE-2018-8653 | Severe Security Vulnerability fixes available
A severe vulnerability has been discovered by Microsoft: A remote code execution vulnerability corrupts memory in such a way that an attacker could successfully exploit the vulnerability and gain the user rights same as the current user. The Research team of Microsoft has released Cumulative updates CVE # 2018-8653, which needs to be deployed immediately. Cumulative and Delta Updates are also released on Patch Tuesday. This time, in the month of December they have released Cumulative and Delta updates:
web performance question.
Hi My network performance is normal but my OpManager web access is slow. I use HTTPS with port 8088. will it cause web access is slow in browser? any ideas to monitor and enhance web access speed for OpManager? Thank you. Code Chang
V3 API Release Overview
Hi Everybody, can you please share an overview of which SDP Release supports which Feature of the V3 API. Unfortunately we can't find an overview anywhere. Thanks in advance, Alex
The question about opmanager.truststore file in /conf
For Build 12.3.181 and above: I read a document from build 12.3.181 and above versions, we can direct enable HTTPS in the web portal, and found there are not OpManager.truststore file was generated. Previously, I use /bin/ssl_gen.bat -f Enable to enable HTTPS and generate OpManager.truststore file but seems new version is not required to use OpManager.truststore. https://pitstop.manageengine.com/portal/kb/articles/ssl-configuration-for-version-12-3#Steps_to_enable_HTTPS My questions are the following:
Next Page
