More information: Error Message: Unknown error code 1030
Is there any more information on this error code? I have a handful of machines that aren't getting particular patches, that generate this error code. However, those particular patches are installing on other computers (same make/model/specs) as the ones that are failing. The machines that are taking said patches have the same internal configurations as those that are failing to install the patch. The provided *KB doesn't provide a lot of information to help resolve the issue.
CSV import for "Remote Offices" and "Ip Scopes" not working
Hi i cannot seem to find a way to import via CSV Remote Offices and Ip Scopes in the Scope of Management section of the system. I get errors like this for fields which are copied and pasted from the example documented. - Header name(s) " REMOTE_OFFICE_NAME " are not allowed I have been sure not to put quotes or double quotes as documented. What are the correct field names? Is the functionality working? Where i can find logs about the import process that might help me better understand what
Connecting Power BI to Postgres
Hi all, im looking to link power BI to the service desk plus database However I'm unable to find the name of the postgres database Is there a way to locate the database name and also what username to connect Thanks
Android Mail APP in Kiosk mode
Hello, we are using Mobile Device Manager Plus MSP. Our goal is to get mobile devices that are secure with no unwanted app and no change of system settings. The devices have only company email access. The phones are company owned so no BYOD. For us the Kiosk mode was a proper solution for this. Now we have 2 problems with email. Since Android 8 Gmail seams to be the default email-config-setup app. So if you push the active sync settings and MDM will setup the password it will always open Gmail. How
Mobile Device Manager Plus simplifies Mac encryption using FileVault 2
FileVault 2 is a whole disk encryption program, that encrypts the hard drive and all the files available on it, using 128-bit AES encryption with a 256-bit key. If your organization stores client information, or any other sensitive corporate data on Mac machines, it is recommended to use FileVault to encrypt your systems. While encrypting a Mac machine, FileVault mandates a password to be set on the system which will be used to decrypt the drive every time the user logs in. Additionally, a Recovery
Apple modifies enrollment procedure for devices running iOS 12 and above
The first step to manage devices using Mobile Device Manager Plus (MDM), is to enroll them into the MDM server. The simplest way to enroll devices is either using Self Enrollment or sending enrollment invites to users. Both of these enrollment methods involve an enrollment profile to be installed on the devices. Till iOS 12, this enrollment profile is automatically installed on devices once the enrollment request is authenticated by the user. While this simplifies the enrollment process, the automatic
change of assign request to other Support Rep.
I have created a role in which all our Support. Reps. can view all other's requests (from left view bottom buttons) and at the same time they have the facility to assign this request to other Support Rep. My requirement is: 1. provide display of all requests of all Support Reps. (its fulfilled). 2. Rights of change Support Rep to only limited Support Rep. (assigning the request to other support rep.) Please refer the attachment also.
[ISSUE] ServiceDesk stops receiving requests from main mailbox (after update BUILD 10010)
Hi, Since the last update we made to the platform (V. 10.0 BUILD 10011) we have had problems (second time it happens) that the reception of emails from the main mailbox (servicedesk@ourcompany.net) the emails remain in the inbox and aren't generated in servicedesk. We have tried the following: - Restart the Mail Fetching - Configure the mailbox again in servicedesk. - Test with other mailboxes. (nothing work) The only way to fix it is by restarting the full ServiceDesk platform, which isn't useful
Issues with Bulk group upload
I am trying to create 60 Distribution groups via the bulk upload in ADmanager. I have created my CSV with below headers: It creates the groups but does not assign an email address to any of the Distribution groups created. Has anyone else encountered this issue? Is there a column missing in the CSV. I have spoken to support they indicate the csv is fine and maybe its because we do not have an up to date version. Planned to be upgraded at the weekend. Personally i think something is just missing to
Office 2007 unistall
Hello. How can I unistall all Office 2007 (SmallBussines) on all of my PC's using SoftwareDeployment? I don't know how to make commands and .xml file for unistall. I only did installations with SoftwareDeployment and all work like charm, but I can't figure how to uninstall anything. Please help
Pending Approvals are not showing on his home page
Hello, One of our technicians is still having issue where his Pending Approvals are not showing on his home page in ServiceDesk Plus. He receives an email. There is no other technician using his email address. What can we do to fix this? I thought it would be fixed if we upgraded to version 10 but no luck. MSSQL Version 10 Build 10009
New Community Forum
I like the new design for the forum page but is there a way to show the last reply under the topic and not the original question?
[SOLVED] mysql root
Dears, I forgot mysql root password. how to change root password
user report or computer report
is there a built in report which will show me either the last time a user logged in and the computer they logged in on or a computer report with the last logged in user
SAFE, SECURE, PROPER way to open firewall for managing roaming DC agents
Can we get a setup of instructions for safe, secure and proper way to open firewall to manage roaming DC agents, the biggest concern is ensuring the DC management interface is safe from brute force attacks.
Repair previous record
Hi Is there any way to repair old (closed requests) recirds from service desk? One of our clients used Location as Job Titile :( now we can'y report last year :( Best regards Maciej
Failed to update, server can not start, backup can not be restored.
So I've been using ME service desk for all of 15 minutes and already feel like I shouldn't be using it although i like the product because i haven't even got it full up and running and it's seems like it's completely destroyed. So I did updates because I though before I deploy why not update to the latest while there is minimal risk. Well apparently updated failed. Okay well fine I did the backups as it recommends. Then wow to my shock these backups are password locked, why? This isn't even optional,
Outstanding CAB approvals
Hi all, I have a manager who is struggling to pick up the notifications that come through to his email for CAB approval. Is there a way to forward face the outstanding CAB approvals on his home page under my approvals?
Status change from on hold when requester replies
On the on prem version of Service desk plus it was configurable to change the status of the requests that were put on hold to open, when requester replies. Is there any way to achieve this using the cloud version?
Attend the free online training and make yourself a Network Configuration Manager pro!
Hello there! We're all set to deliver our first free training for the year on Network Configuration Management! What will you be learning in the free training? In this two-part free training you'll extensively learn about change, compliance and configuration management. New to Network Configuration Manager? We'll be taking you through the entire scope of the tool to help you learn how to deal with network disasters. Already a Network Configuration Manager user? Join the training to catch up on the
macOS Mojave 10.14.3 Supplemental Update for FaceTime bug
Apple has rolled out macOS Mojave 10.14.3 supplemental update that fixes the FaceTime bug that let people eavesdrop on unanswered group video calls. Besides, the macOS Mojave 10.14.3 supplemental update addresses another security issue involving Live Photos on FaceTime. Apple didn't disclose any information on that issue yet, but ensured that it's been fixed in the new update. Workaround: You can deploy macOS Mojave 10.14.3 supplemental update to resume using FaceTime without any issues. To deploy
Apple FaceTime's critical eavesdropping bug
A critical bug has been discovered in Apple FaceTime that transmits audio(in certain cases video) to the caller despite the recipient not having accepted the call. This vulnerability was first discovered by a 14-year-old kid who found that he could listen to his friend's conversation, even when the call wasn't answered. This incident was tried hard to bring into Apple's attention since Jan 20 by the kid's mom but was in vain. On Monday, Jan 28 this incident was finally brought to Apple's focus by
macOS Mojave 10.14.3 Supplemental Update for FaceTime bug
Apple has rolled out macOS Mojave 10.14.3 supplemental update that fixes the FaceTime bug that let people eavesdrop on unanswered group video calls. Besides, the macOS Mojave 10.14.3 supplemental update addresses another security issue involving Live Photos on FaceTime. Apple didn't disclose any information on that issue yet, but ensured that it's been fixed in the new update. Workaround: You can deploy macOS Mojave 10.14.3 supplemental update to resume using FaceTime without any issues. To deploy
Adding SNMP Monitor failure
Hi, I noticed that adding an SNMP monitor to any device template fails with a time out, further digging I discovered that the community being used by opmanager is public to fetch the OID result in question. Why is the user not allowed to select the correct credentials i.e. community in order to query the device, suppose I am not using SNMPv1/2, in this case what am I supposed to do? public community is not recommended anyway.. Sounds like each time a user needs to add a monitor they will need to
[SOLVED] How to Access the Full "Recent Items" List?
Hi, We have this nice list at the left bottom of the page with "Recent Items" which displays 10 items. Is it possible to access the remaining items in the same list? If so how? If not is there another way to get that information? I found queries on the forum to be used with ServiceDesk Plus MSP, but I don't want to go that direction until I make sure that there's no simpler way. Product: ManageEngine ServiceDesk plus Version: 9.0 Build 9003 Thanks in advance.
How to modify custom reports and custom alerts and is there an SQL Query Wizard
Did a thread search and didn't locate an answer, so i am starting this. I've already configured a custom report for our distribution servers, however, there are a few fields I need that aren't available. Currently, the Sub Module is set to Computer. (Is there a way to select from multiple Sub Modules for one report?) I have selected my criteria for searching ad have selected my columns. The report is nice, it's scheduled for daily email. The issue I have run into is the Agent Version. This only
User asset history report?
Is there a query report or a way to run a report that would show me a user's asset history? Basically I am looking a report that shows me this user had this asset and now he has this one.
Feature Request - Recurrence options for preventative maintenance tasks
Hi, I'd like to request that additional options be added to the recurrence options in preventative maintenance tasks. There are specific tasks that we perform as a helpdesk on a monthly basis but don't occur on the same date of each month. i.e. The 3rd Thursday of every month. The options I'd like to see added are as follows: Weekly: Add the ability to run every 2 or 3 weeks Monthly: Add the ability to run on <#> <Day of the week> eg. 3rd Thursday of the month Add the ability to run on First or last
DC-Server Web console starts on login
Hello, It seems I have a bug since the build 323, although I uncheck the "Start Web Console on Service Startup" on the tray icon of the DC-server, I keep have the web console opening on logon. I see in the registry (HKLM) that the setting is not set when unchecked, and is visible when checked. I updated to build 342 today, no change. Is there a way (another registry setting I don't know) to prevent the web console to open on logon? Thanks. Sylvain
Disable Quick Actions menu
Hi, How can I disable/prevent my techs see Quick Actions Menus?
Task Improvements
We're trying to use tasks more effectively and have a few suggestions -- some may be limited by the architecture of SD+. - ability to assign a Task to a Request AFTER the Task it's created. - ability to re-assign a Task to another Request - ability to link a Request Task to a Project - ability to create a sub Task (nest Tasks) - ability to label/tag or mark keywords for Tasks The last one is related to bug tracking or request tracking within Projects and ongoing support. We continuously receive
Secure USB
Hi, I had a problem with my central desktop server and had to reinstall. Some computers had USB locked, even removing the agents and not having but this configuration of USB lock is still blocking. How do you solve it?
Firewall Analyzer training season 1 summary
Team Firewall Analyzer successfully completed the first training for 2019. It was great to have you at the Firewall Analyzer training session. In case you have missed the Firewall Analyzer free training, we have got you covered. Catch up on everything that happened at the training with the following training collaterals: Download the Free eBook Part 1: Protect network from threats: Optimize firewall performance Session recording Presentation slides Part 2: Secure your network: Extract the full potential
password reset plugin
I am looking to implement an automatic password reset plugin to automatically reset modem passwords using a custom application written in C# and Selenium Webdriver but am not sure how to obtain the resource properties as arguments (ie resetProps.get("OLDPASSWORD")). Are these passed in automatically by password manager pro? An example in C# would be helpful if anyone has such a beast. thanks
Mobile Device Manager Plus - Free Training
Join us on 7th and 14th February 2019 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 7th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on February 14th: Device Enrollment and Provisioning:
worklog for administrative tasks
Hello, I want to track all hours of our technicias, including admnistrative tasks like meetings, holidays, research, etc. How can you track time that is not related to a request, project or problem? I was thinking in creating a task tha says something like administrative work, but I don't know if anyone else has a better idea? regards
Add Project Type to Project Role and allow multiple default project roles on a user account
There are many ways we'd like to expand the project module. On of the most basic issues we'd like to work on is the permissions side of things. We have multiple business areas using Service Desk. HR, Continuous Improvement, IT, etc. Our CI team wants to use the project module to manage projects, and allow all users to see all CI projects. Even though we have a project type for CI, I can't set up permissions how they want. In order to grant all users view only access to CI projects, they'd also
IT analytics in 90 seconds: Crack down on long-pending requests in your help desk
Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.
IT analytics in 90 seconds: Crack down on long-pending requests in your help desk
Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.
[Free webinar] How to manage IT projects like a pro using analytics.
Hello folks, Too many IT projects fail to meet deadlines due to poor planning and follow-up. Join us for a free webinar to learn how analytics can help you better plan, track, and manage projects, to ensure on-time delivery and promised service quality. In this session, you'll learn how to: Use insights from past projects to mitigate potential risks in current projects. Meticulously track the progress of projects using essential project management tools such as burn-down and burn-up charts. Review
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