Hi,

Since the last update we made to the platform (V. 10.0 BUILD 10011) we have had problems (second time it happens) that the reception of emails from the main mailbox ( servicedesk@ourcompany.net) the emails remain in the inbox and aren't generated in servicedesk.

We have tried the following:

- Restart the Mail Fetching

- Configure the mailbox again in servicedesk.

- Test with other mailboxes.

(nothing work)

The only way to fix it is by restarting the full ServiceDesk platform, which isn't useful for us.

I attached the corresponding logs from yesterday (which happened for the first time and now that happened recently).

This is a mayor problem.

Thank you very much!