[Free webinar] How to manage IT projects like a pro using analytics.
Hello folks, Too many IT projects fail to meet deadlines due to poor planning and follow-up. Join us for a free webinar to learn how analytics can help you better plan, track, and manage projects, to ensure on-time delivery and promised service quality. In this session, you'll learn how to: Use insights from past projects to mitigate potential risks in current projects. Meticulously track the progress of projects using essential project management tools such as burn-down and burn-up charts. Review
Survey Link for Public Access
Hi, Our ServiceDesk is only accessible within a VPN managed network, therefore if a Requester is outside of our network or is not connected to our VPN, he/she won't be able to open the Survey Link. Will changing below be able for our external Requesters open the Survey Link? Version: 9.4 Build 9409
[SOLVED] Adding Images into Notes from Chrome?
Hello, are there any plans to allow adding images into a request's notes in Chrome? We can currently do this in Internet Explorer, but not in Chrome. Thanks!
How to modify UI form Login and Page login
Hi, I want to modify UI form login and Login page. I saw tutorial in this post . But it's not everything that I need. I want modify more. I find file "DomainLogin.html" in "ManageEngine\ADSelfService Plus\webapps\adssp\html" .and get some code : <div id="LoginFrame" name="LoginFrame" objtype="LoginFrame" style="position: absolute; width: 325px; height: 205px; float: left; left: 571px; top: 76px; cursor: pointer;visibility:visible;;" class="whitetable ui-draggable dashedLineMOut"><div id="LoginFrame_txt"
Helpdesk Survey
What questions is everyone using for their surveys? trying to get some new ideas.
Agent Install
I have about 140 Laptops/Tablets in the field. Many of them have not connected to the corporate network in quite some time. I have the install in a ZIP that is accessible from our corporate website. The issue I have is our users do not have Local Admin rights. In looking at the setup.bat file it requires it to be run as an admin. I need a way to get the BAT file to run itself as admin without a UN/PW prompt (I can provide that info for the script) or a separate BAT file that will set the Admin
Font size in notification popup
Hi, I was wondering if it's possible to modify the font size of DCs patch notification. Sometimes the font is very small especially on 4k screens. Not only the message itself is very small then also the button text is very small. Best regards, Daniel
editor field in a service request form
Hi all, Is there a way to set the editor field with a default value during the service request form design? regards Antonio
Modify User Automation Problem
My end goal is to set one of the extensionAttribues to TRUE when a user password is expired. I'm trying to use the 'Expired Password' report as the source, but the column header in the report is "SAM Account Name" (w/spaces) I need it to be "samaccountname" (without spaces) so the automation can read the field as the target to modify. Is there a way to change the column header field when exporting reports? Thanks!
Mac/Linux Agent Installation not supported through DS.
Hi, Do you plan to add possibility install and manage Mac and Linux machines through DS?
[SOLVED] Change CAB Approvals Notifications on Service Desk Plus Apps
Required Feature: Change CAB Approvals Notifications on Service Desk Plus Apps. Thanks
SDP with Desktop Central agents?
I know DC can push inventory information into SDP, but I feel like this isn't leveraging a lot of the functionality within SDP for asset management and more regular updates and asset association. How is everyone else with the two solutions managing their endpoints? Both Agents? Is this supported/preferred?
Approval Email Customization
Would it be possible to use the Custom Triggers to send a customized Email to the Approvers? Here is an example of what I would like to do: Attention Project Director: Molly.Gary@gtri.gatech.edu An order request on your project has been received. YOU MUST APPROVE this order, before the order will placed! Even if overnight shipping has been requested, the ORDER will NOT BE PLACED without EXPLICIT AUTHORITY from the Project Director. You may respond to this E-mail with APPROVED BEFORE ANY ACTION
Issue while assigning SLA's to the ticket.
Hello, I have set rules for the SLA but when i'm creating a request the SLA is not assigning to that particular ticket. I have tested it before and it worked pretty fine but now it is not assigning to any of the tickets. I would appreciate if someone help me with this issue. Thanks Aamir Yousuf..
URGENT: Cannot Renew APNs (MDMP Free Edition)
Hi ! I have only 7 days left to renew iOS APNs certificate. When I click the Renew link, an error occures on the Chrome Console. apnsCertificate.js?92433:1 Uncaught ReferenceError: mdmUrl is not defined at apnsCertificate.js?92433:1 (anonymous) @ apnsCertificate.js?92433:1 ajaxRequest.js:1 Uncaught TypeError: undefined is not a function at eval (eval at constructResponse (VM438 ajaxRequest.js:1), <anonymous>:3:1) at constructResponse (VM438 ajaxRequest.js:1) at XMLHttpRequest.window.XMLHttpRequest.req.onreadystatechange
[SOLVED] Technician Ticket Reports
Good Morning, I am looking to report on tickets that have been escalated from one set of Technicians (1st line) to another (2nd Line) and whether they have been closed by the 2nd Line Technicians or if they have been returned to 1st Line. For context I want to report on how many tickets 1st Line Technicians are able to resolve fully themselves without having escalate to others. A first time fix if you will. Thank you
New Field on ME SD Project Template
Is there any way we can more field on project template?
[SOLVED] Domain name from email adress report
Hi all I would like to know is there possibility to create a report by requester's email domain For example: all requests (with all columns) from *@contoso.com ? Thx
CAB Weighting
It would be good to have a weighting system on CAB where you get approval if 70%+ approve the change.
[SOLVED] iOS ServiceDesk Plus app issue(s)
Hello, I've got ME SDP running in-house. I've downloaded the iOS ServiceDesk Plus - IT Help Desk app and logged into it. I have 2 problems, which may or may not be related, but completely break all functionality of the app for me: 1. When I authenticate, I'm presented with an error message "Error - Mandatory element 'account' not found". 2. There is absolutely no content under requests. I see my name at the top next to the gear icon, which makes me believe I'm successfully authenticated, but still
[SOLVED] API v3 - Internal Error when I try to put a new request with postman
Hi guys, When I try to put a new request with postman, I receive a 'Internal Error" Can you help me ? { "request": { "subject": "TESTE *** Unable to fetch mails", "description": "I am unable to fetch mails from the mail server", "requester": { "id": "1068" }, "request_type": { "id": "301" }, "impact": { "id": "3" }, "urgency": { "id": "4" }, "mode": { "id": "1" }, "service_category": { "id": "601" }, "udf_fields": { "udf_pick_1802":
Server changes to wrong IP address
Hi, I've been struggling with getting Desktop Central to use the correct IP address on the machine it's installed on. It also runs VirtualBox so it has an interface for that and Desktop Central want to use that IP as the address it starts on on the real interface address. The alert on the Home says "Desktop Central Server IP has changed Desktop Central Server IP has changed from 10.1.1.100 to 192.168.56.1. Update the new IP Address to ensure proper Agent-Server communication. Update Now" 10.1.1.100
How to change/set New york location in hotspot shiled 7.0 elite
Hi, this is emma, currently am using (windows 10 pro ) hotspot shiled 7.0 version elite. the thing is my IP were blocked that is reason why am using Hotspot shiled.. to track the rankings of particular training pages like Vmware Training., Data science training etc.. for NEWYORK Location.. Now the problem is whenever i set location USA in hotspot shiled it is showing different different locations of USA.. like losangles and dallas, texas,, so the search ranking are showing different location
Auto Assign tasks to Load Balanced Technician
Our end users will be able to put in a request through a request template. So when they do, we have that template on submit assign a technician group to load balance. This one does have an approval. But, even though a technician gets assigned, the tasks don't get assigned to that same technician. We want it so when a request is put in, the assigned technician gets assigned or made owner of that particular templates tasks. How? or Why can't we make that happen?
Desktop Central using wrong IP address on server
Hi, I have this message on Desktop Central when I login to the web console, Desktop Central Server IP has changed Desktop Central Server IP has changed from 10.1.1.100 to 192.168.56.1. Update the new IP Address to ensure proper Agent-Server communication. Update Now 10.1.1.100 is the address it should be on, the IP hasn't changed. 192.168.56.1 is a virtual interface for a VirtualBox. Desktop Central show not be using that address. 10.1.1.100 is the real network interfaces IP. How can I make sure
Error to apply License - Syntax error near unexpected token -
Hello, We are trying to apply a new license in NetFlow Server (Linux machine) but we face the follow error: line 1: syntax error near unexpected token `<' line 1: `<?xml version="1.0" encoding="UTF-8"?><AdventNetLicense>' Print attachment. We also tried to apply the license by Web Console, but it didn't started. Any one know how the correct way to apply a license in Linux machine or what is this error?
Mandatory field for closing request (bug on 10010) (SOLVED)
Hi. With SDP 10.0.0.10 a mandatory field to closing a request does not showed when you want to close ticket using the “toolbar” on right panel. We have created a custom field called “CdC” in our installation, is a mandatory field when you create manually a new ticket or when you want to close an existing one: Does anyone have the same problem?
Deleting incorrect departments
I've seen this question posted several times so I've done what I can so far. We have several departments that were imported that should not have been. Mostly because the department name was just wrong or it was a duplicate. I've gone though each request/asset/requester and made sure any trace of these wrong departments are gone. However when I try to delete the department I still get the message saying "Department is being used by a module. Hence cannot delete it." I've reached the point where I
Field Form Rules -> Picklist Options
Hey, i created a picklist field and now i want to filter some Options but for this i Need to put all the Options i got in a variable. Is this even possible ? So far i can add Value or text in a variable but i dont see any solution to get the Array of the Options. Background This pickfield have Options like (field1) 1 Free 2 Free 3 Used department bla bla 4 Used department bla bla . . . Now i have another pickfield where the user can choose: (field2) - take a free Slot - Change rights on an existing
[SOLVED] Problem with Scheduled Report
Running ServiceDesk Plus 10.0 Build 10006 I set up a custom report for our management team and then scheduled it to be delivered once a week, showing the previous week's survey results. The filter option was set to "Survey Created Time" during "Last week". For advanced filtering, I set "Rating Value" "greater than" "0" (to leave out survey results from those who clicked on "skip survey"). The initial report worked fine so I saved it and set it to run weekly as a scheduled report. However, the first
[SOLVED] Translations - need to change the Default Request text field
Hi team I need to change the text field "Default Request" and its relative description in Italian. I tried to find these texts under Italian translation but I can't find them I searched "Default Request" under Italian Translation only because is what it display to me if I have my SD in Italian Thanks Stefano
change language for spell check
Hi, Is it possible to change the spelling correction language? I do not see in the administrator options any section where to select language for spell check
Multi-factor Authentication for ADAudit?
What's the plan for bringing MFA to ADAudit ala the same module and setup that is used in EventLog Analyzer? MFA is becoming standard practice and this is something the application can really benefit from.
Add clients based on IP
Hi, I have just recently decided to give Desktop Central a try - but I am already failing in adding at least one client. Maybe I am just doing something fundamentally wrong: - I added the client using the SoM page - using its fully qualified name (note: I am not running MS Active-Directory, my client PCs are not part of a Windows domain - i thus just added their workgroup). The name I am using is the one that can be successfully resolved using my local router (tested with nslookup in a Windows shell)
copy and replace file using file configuration
I have a file i need to replace on computer that are outside the network. When I use the File Folder Operation (Computer) I do not see any option when copying to replace the file. The file I am copying is the same name as a current file in the location. If I do delete file and then add more file / folder and hit the copy radio button it will not let me select copy using http. Since these computers are outside the network i can not copy the file from network share. Is there any way to either
Architecture to Inventory
Have a structure to your inventory of computers that mimics AD or can be customized. You can filter by group but only static group but not dynamic group. Even filtering by dynamic group would be helpful.
Windows 10 hardware inventory not working
Hello, I've deployed DC in customer's environment. AD 2016 with couple of Windows 7 and Windows 10 desktops. Deployment went well. Patch inventory works well on both Windows 7 and Windows 10 computers, but hardware inventory does not work on Windows 10. Troubleshooting on Windows 10 computers shows only warning regarding Defender AV. But Defender was disabled in GPO. I have no idea how to make the hardware inventory to work.... Any suggestions? regards, Wojtek
Patch Management Reboot Schedule
I'm looking for a way to schedule a reboot from patch management, I can only see an option to force a shutdown immediately, do not disturb if logged in or allow users to postpone. None of these options are what I require. From what I understand you can only schedule a forced reboot from the "Tools" menu, which takes me away from the patch management section which conveniently shows me all devices that need a reboot. There is a lot of manual work involved with the way this is currently setup as I
[SOLVED] Upgrading from build 9305
Can anyone advise how I would go about upgrading from build 9305 ive looked on the update site for the upgrade path but it starts at build 9334. Thanks Ian
old patches showing up as missing
All the sudden today I have some pc showing old patches from last year. Most are Security Only Quality Update for Windows 7 for x64. Not all windows 7 pc are showing missing only some. On a few machines that already tried to patch. this morning the patch error out with unknown error code error. see screenshot
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