Error occurred while sending mail
Hi Experts I am getting the below error when sending email to external domains. SMTP settings are perfect
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The efficiency of your firewall rules is one of the key factors in determining the effectiveness of your firewall. Here are the top 10 firewall best practices that can help you optimize your rule/policy performance: https://zurl.co/ctpW.
Chrome viewing issue with ServiceDesk Plus 10.0 Build 10002
After upgrading to 10.0 Build 10002 I can no longer see certain parts of the pages when using Chrome. The "Requests" tab is only showing me a grey screen. If I expand the tasks list by click on the arrow on the left hand side and then reload the requests page it works. However if I hide the Tasks list and refresh the page it goes back all grey again. Does anyone have and idea as to what might be causing this? Thanks, Matt
Dashboard
Is there a way to set the Dashboard as the landing page after you login to Service3Desk Plus?
iOS/Android App Logon To Option & Push Notification Pop Up
In our environment we have 3 Domains configured and we have our users enter the Domain and Username in the following format when using AD Self Service Plus Domain\Username. No issue there but, on the iOS App it shows the Logon to option where as in the Android App it does not. Any particular reason why? Is there a way to make it standard for both? (see screenshots below) We would like the Logon To option to be hidden from the mobile app as well, as we have disabled the "Show 'Log on to' option
Times in reports are not Excel compliant
Hi The problem I am having at the moment is since upgrading to SD+ 7.6 (build 7601), when creating reports, fields like Request Created time and Completed time are no longer in an Excel friendly format. Previously they would be written as such: 27/11/2009 14:34 Which, when exported to Excel, Excel understood as a date and time. Now, times are displayed like this: Nov 27, 2009 2:34 PM Which Excel treats as text, so we can't do any operations on it. I've looked through all the settings, but I can't
Attachments saved as .bin
Greetings, Our mail server blocks .bin files and it appears that image attachments are being saved as .bin files when being forward in ServiceDesk. Is there a way to change this? 9.2 Build 9217 MSSQL Thanks, Steve
I Need Formula in AP,
I need various formulas under the integration the SDP and AP 1- Calculate total cases in status closed 2- Calculate total cases in status closed by Technician 3- Calculate total cases in status closed by Group the technicians.
OS Deployment
How do i use an existing Ghost image or ISO to create an image file for Desktop Central's OS deployment? I have a ghost image file which is a sysprep'd SOE image that I have created, but its at the point where when i image the file, it starts the sysprep process for Windows. I want to use that file as part of the OS Deployment tool in Desktop Central, but i can't find instructions on how to do that.
Hardware and Software details according to resource id
Is any api available in desktop central that can give hardware and software details according to filter resource id. As if we want to take all computer details then it become difficult to fetch all details. api/1.0/inventory/scancomputers - It list all computer and its resource id api/1.0/inventory/hardware- gives list of all hardware (without resource id) api/1.0/inventory/computers?hwid={hardware_id} - this api gives list of computer according to hardware id. It list all computer with resource
Pulling the description field from Active Directory
I would like to pull the description field from my Active Directory to populate in Desktop Central.
Client scanning
When I run the scan all I only get about 16 of my 132 machines to show a good scan on. Most give me errors now saying path not found. Which is really annoying. I am running 10.0.236 for the software and just put the latest hotfix onto the server.
manage engine agent
how can i get manage engine agent version 10.0.311.w, so that i can manually install it, because i think a network is blocking my installations and ports on a remote site Or the best way to prove that i am being blocked, I have other means of getting onto the DS servers are there logs that i can check and which are the best logs to look at in respect of the agent please.
USB Audit File
Hi All, i have a question about USB Audit reports. Can i know how type of file are transferred between Computer and Device USB? The Report say me only when an usb is connected/disconnected. Thank you.
dcmsghandler.exe is executing over and over
dcmsghandler.exe is executing over and over. +200 instances found running on machines.
Threshold Message Variables
In a threshold configuration there is the message section with 3 variables: $MONITOR is $CURRENTVALUE, threshold value for this monitor is $THRESHOLDVALUE Are there other variables that can be used in that field? Does anyone have a list of them?
Domain for Apple updates not connectable
Hi, since today our DC notifies me that it can't connect to the domain for Apple updates. When I navigate to https://secure-appldnld.apple.com:443 with my browser I get an "access denied" message.
Account lockout threshold
Hi, is it possible to set an account lockout threshold on PMP ? Thanks,
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Unique Alarm ID
Creating an unique alarm ID for the alarms raised may be useful for multi purposes. Especially for integration with 3rd party ITSM tools. e.g Creating a ticket and resolving it with the same alarm ID
ADManager Plus
Hello! We are using the free weak passwords tool currently on a random basis. We are wanting to know if there is any way we can automate the tool. For example, we want the weak password tool to be run every Monday. The CSV file it generates would be sent to our shared mailbox. Is there anything we can do to make this possible?
Report: additional fields not in use
Hi I need a report to show unused additinal fields in SDP. Then I will be able to remove them. Any help?
Email Command
I'd like to auto-categorize tickets based on keyword/sender/subject/etc. I found this old article https://www.manageengine.com/products/support-center/help/adminguide/configurations/helpdesk/email-command.html but it doesn't seem to exist in my instance of service desk. How have you achieved this?
Report filter by dynamic date
Im trying to create a report for a Dashboard and I want it to display Workstations that have value in "Warranty Expiry" that has been passed. So when creating my Report i'm looking for a comparison that says "less than today" where today is a dynamic field that uses a "get_date" function. But if I select "less than" I have to select a date in a picker. Looking at the SQL queries it looks like a pretty hard coded value and dosen't give me what Im looking for. I want a dynamic report that shows different
link request, search problem
While link requests, from action inside a ticket (not form the list), I could not found SOME ticket during search... is there any know bug? what´s the ticket visibility rule in this seach popup? (account/site/group associated to user?) Thanks
weblogic monitor: "Data collection in progress, wait until the next polling interval".
Hi good day. Can you help me with this case? I have problems with a new monitor for a weblogic server. The problem is the following: I added the monitor and left a few minutes (more than one day) to collect data, but still does not show any metric. The following warning notice is displayed at the top of the screen: "Data Collection in progress. Please wait till the next poll interval." Now, these are my inquiries and checks. * From another server if I have managed to ping the failed server, in this
Service Request - Automatically change staus to Closed
I changed the closure rule in ServiceDesk Plus to automatically change the request status to closed when the request is denied, but the request still show open even though it's marked denied, Is there some additional settings that I need to change?
Changing the background color within the helpdesk system
Does anyone know how we can change the background color within the helpdesk system. I am on 9.4 9424. I would especially like the incident template background to have a darker color instead of white so it is easier on the eyes.
UpdateManager.bat stopped working after updating Java
Hi, I have update Java to 8 Update 191 and UpdateManager stopped working. The Java UI pops up where you can browse for the location of the hot fix is not coming anymore. I tried to uninstall Java and installed older version with no luck. Can anyone advise?
Win10 Standard Start Screen
Is there a way to push a default Windows 10 start menu to all our on net windows10 computers by using Desktop central. We are trying to stay away from creating another GPO to update a users startup menu. Has anyone had any instance to do this and was it successful?
Can I replace a shortcut on every workstation based on current shortcut?
Hi All, I have a little problem I am attempting to work through. I have about 400 workstations which all have printer mapping script shortcuts in the folder. C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\ These shortcuts point to a network shared location which is about to change. We have about 40 different scripts in that location and depending on what printers you get that determines which script you point to. Ideally I would be able to push out some job that looks at the target
Install software to new PC on group
Hello. I configured a template to install software on group of PCs (PC1, PC2, PC3). Template was successfully installed on this group of PCs (PC1, PC2, PC3). But if I'm trying to add a PC4 in this group then a template doesn't install to this PC4. A template needs to be restarted for software to be installed. How to install this template dynamically for ALL PC on this group in condition where this group is changing dynamically?
Desktop Central Web console doesn't open on port 8020.
Hi, Since I have updated Manage Engine Desktop Central to 10.0.275.I cannot open web console on port 8020. I tried installing Windows Server 2012 patches, but the issue is still there. Any solution for this issue. I can open web console on port 8383 but I cannot communicate with any of my workstations on the network. Any solution for this issue as well. Thanks You, Regards Muzz Ahmed System Engineer Zakiant LLC.
Remote WOL without Agent Computer
Hi, I read here that when trying to use WOL to a remote site with no agent, the magic packet will get sent as Unicast. Are you talking about a Unicast packet to the actual physical host IP we are trying to "wake up" or a directed broadcast to the remote subnets broadcast address? Being treated as a unicast routing? Thanks
Inventory of custom Hardware
Is there a way to get a report for hardware that is not currently saved in the Database? I'm looking for computers with "Smart Card Reader".
Resources link
This may not be the correct place to post this, but I need some assistance. Can someone check the file that is available to download on this link: https://resources.manageengine.com/resources/resource/powershell-api-script-to-create-a-request-in-servicedesk-plus-based-on-an-existing-template The file name does not match what is available on the download. I need a script like this, but don't want to download the file. It's pointing to a solitaire theme.
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Service Catalog - Request Template - Tables
The current service catalog / request template design of SDP does not allow us to build tables within forms. Is there a plan to apply such feature? From my perspective, tables can be an easy way of collecting multiple similar information from requester in a single form - it reduces the number of clicks required and the number of times a request has to be created. Some of the applications would be: List of employees in Employee onboarding, employee transfer, and employee offboarding List of email
Tasks bulk management
Hi we use taska a lot. It is very frustasting that we cannot select a bunch of those to edit them massively. In particular it would be super essential to our workflow to be able to select multiple task and assign them to a group/technician. If we could also modify massively the other properly (like priority etc) would be perfect. Thank you
Business Rule - Notify on edit issue
Hi SupportCenter, been a while, hope you are all well?!? I am trying to set up a Business Rule to send an customised email to a given person when the Group is changed from, lets say any one of 10 categories to this specific one that I want it to trigger on. This works fine in this scenario Edit Support Request Change Group to Escalation The Business rule has the Business Rule customised email template It sends an email as expected. The problem I have is if someone goes into this Request and changes
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