OpManager/Opmanager Plus Query to find device/credential mapping
Hi, Is there a way to find which device uses which credential, for example a query from the database, or a report, etc... When a user tries to delete a credential while it is used by a device, it can't be deleted. thanks, Omar
Exchange In-Place Archiving and Automatic Mailbox store selection
Edit: Sorry I meant to put this in the Exchange sub-forum. Hi there, We're starting to use Exchange's In-Place Archiving for archiving emails. This creates a new mailbox store database (called ArchDB01) which we have put on slow disk. We don't want new users mailboxes to be put into the slow mailbox store. Is there a way to restrict what mailbox stores can be selected using the Automatic mailbox store selection? We like the automatic function as we have multiple mailbox stores so it's good to have
site name update
Hello, We are trying to update any site name by servlet API in SDP manageEnginde MSP but it is not working true and is changing name of different site under differtent account. We need to rename all site's names in SDP ManageEngine MSP , could you please help us ? Regards, Ertan.
[SOLVED] Rest API - Return number of open tickets of one support group
Hello, is there a possibility to make a api line to count the number of open service requests of one single support group and return the value? Thank you!
[SOLVED] Search for a specific Request using the API
I would like to make a call using the API and return a specific ticket by filtering on several categories. I think it is possible or almost possible but I am slightly hung up. My problem is that the documentation says to "Get all requests" I should use a Get method, but in the documentation also tells me to send input_data in json to specify my search parameters but if I do that I would have to send a POST or a PUT. Here is what I have: in Powershell Invoke-RestMethod -uri [URL/api/v3/requests] -headers
Suppress Notifications but Not Alerts
Please add an option to Disable / Enable email notifications globally. During a maintenance period, it is incredibly useful to see the alerts in the OpManager web portal but NOT get hundreds of emails. We should be able to disable / enable either all notification profiles or select notification profiles.
Chat confirmation
Is there any option to display a popup window when I open a new chat to one of my colleagues via "Tools -> Chat -> specific user"? Like that popup that can be displayed when opening a remote connection to a pc.
Failed to initiate scan task for [some machine]. Scanning Failed
Hi, I have created support ticket #5111680 yesterday, but nobody answered me yet On some clients when I perform an asset scan I get an error Failed to initiate scan task for [some machine]. Scanning Failed . On another machines everything is fine. When I checked invsummarylog - I found this error Data storage error occured while populating asset data. Scanning failed How to solve this problem? Thanks in advance
Trigger for Request Resolution to create another request
So in our deployment process of new hardware to our users, the request we create will often change hands 3 or 4 times. This always ends with the last technician that installs the new hardware resolving the ticket. Because of this though, the workload starts to look like it all falls on one person (the one that resolves the request). Our current workflow is this: Technician 1 - Receives the equipment, Adds to inventory, Adds our asset labels, Creates the request for Building/Staging/Installation
How to sort/order service catalog check box questions
Hi there, i am creating some Service Catalog forms and ran into an issue. I have created a check box question and want to be able to sort/order the potential responses As you can see in my attached example, I wanted "None of the above" to be the final response, but it has been added to the top, as I added it last. Are responses sorted by the time they were created? it seems an oversight to not be able to reorder theses responses after the question is created. Thanks in advance. Brett
Coming soon to ServiceDesk Plus Cloud: CMDB
Dear Customers, We're happy to announce that the long-awaited CMDB module in the cloud version of ServiceDesk Plus is almost ready for release. It'll be available in a couple of weeks. The new CMDB module enables service desk teams to: Map modules and individual items to CI types and CIs, respectively. Define custom CI types, and collect additional information through custom fields. Configure relationships and cardinality between CI types. Associate CI information with incidents, service requests,
[SOLVED] Customize Button from Issue Catalog to Incident Catalog form requester view
Hi, is it possible to custom the button from Issue catalog to incident catalog from requester view. Kindly advice. Thanks.
Date Time picker
Is it possible to add secs in date time picker. In the format HH:MM:SS, so that we can calculate time in secs Using personalise option we can change the time but we cannot set the same from date picker. There is a requirement to capture when the incident started and ended in format HH:MM:SS
[SOLVED] Generate incident template subject based on requester name
Hello, I've done some searching on this but I guess I'm using the wrong terms. Is there a way to set the subject of a request when created using an incident template to include the requestor's name? For example: Mary Smith uses a template to submit an address change. When submitted, the subject would read something like "Address Change for Mary Smith." I would like this to happen automatically with the existing requestor's name and not with a field where the requestor has to enter their own name.
Cannot self scan workstations
Tried to self scan workstations but I am not able to generate api key. I cannot find the option to generate the API key in scan script page. Is it available somewhere else. Can i download the executable files into the workstations ( Windows & Mac ) and scan without the key. Thanks.
Is there a way to have the 'Remote Control' link in the Requester Details call up Teamviewer instead of the built in ZoHo app?
We would prefer to use TeamViewer over the internal ZoHo Remote Support option. Is there a way to do this in ServiceDesk OnDemand?
How to make new resource group a sub-group
We can not find the way to create a group like a sub-group. When we add a static or dynamic group we can not find this possibility. I'll appreciate some help. Thanks Luca
ServiceDesk Plus 10010 Released
Dear Users, SDP 10010 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74562 : ADMP menu will be displayed to all technicians associated to roles in the ADMP actions configuration. SDF-75163 : Option to allow task technician to access requests and technicians in a task group to access requests. Admin-->Users-->Roles Issues Fixed Vulnerability : SD-22229 : Vulnerability in the Solution module fixed. Requests
Upgrading ManageEngine
We are currently on Version 9.3 Build 9335, and we're hoping to move to the latest version. I have a couple questions: 1. Do we need to download and install all service packs (9400, 10000, 10010), or do these roll up, meaning we will only need to download and install the latest service pack (10010)? 2. If we are required to install these sequentially, do you recommend starting the service, testing functionality, and performing a backup between each service pack? Or should we simply back up at the
How to remove by default "Tick" of field Billable in resolution.
How to remove by default "Tick" on field- "Billable" in resolution.
[SOLVED] Can't update from 9200 to 10003
Hi, i'm trying to update my free version from 9200 to the newest. I try to load the first service pack (from 9200 to 9300) the process is regular but at the end, if I look at the release I see that it has not changed. I tried several times with the same result. I also tried to go to the next service pack and the result is the same I attach the log file
Attend Applications Manager free training series!
Starting Feb 27th, we are hosting the first set of Applications Manager training series for the year. This training series will help you understand application monitoring better and learn how to troubleshoot common application problems. Our product experts will give you a in-depth look into core aspects of application performance monitoring like dependency mapping, root cause analysis, application performance analytics, etc, Keeping in mind the convenience of IT professionals across the globe, we
Error upgrading/migrating from 10.0.0 to 10.0.9
Hi ManageEngine Team, I have run onto the problem when attempting to upgrade to the newest version of SD+. We have made the decision to upgrade the service into 10.0.x Based on the documentation included in your download instructions (https://www.manageengine.com/products/service-desk/service-packs.html) I have attempted to first migrate our 9.4.26 build to 10.0.0 and then move it to 10.0.09. 10.0.0 installation went smooth as always, but when attempting to move the service into 10.0.09 I get the
Microsoft addresses Patch Tuesday security updates for January 2019
Hello everyone, Good day! Microsoft has just announced the Patch Tuesday security updates for the month of January 2019. This month's security updates fix various vulnerabilities and flaws in many Microsoft products. This includes, Adobe Flash Player Internet Explorer Microsoft Edge Microsoft Windows Microsoft Office and Microsoft Office Services and Web Apps ChakraCore .NET Framework ASP.NET Microsoft Exchange Server, and Microsoft Visual Studio Patch Manager Plus will support these patches as the
SSL Wildcard Cert for ADManager Plus and ADAudit Plus
Hi ME peeps. Can I install a wildcard ssl cert in .PFX format to both ADManager and ADAudit in the same way as its done for ADSelfservice Plus? I want all flavours of my ME products to be SSL certified. I can only see a guide for Standard SSL cert when looking through the documentation. Many thanks Andy
Enhanced APD. We have tried it, and we hate it. How is this working for others?
Formerly I had "one" patch deployment schedule working for weekends. Machines which were not reachable, due to being shut down, or mobile workstations, would patch as soon as they were turned on, or connected via VPN, as soon as they connected to our DTC server. That worked well for us for a matter of years. I kept the old deployments until they would have been automatically deleted, before recreating them with the new "enhanced APD. Now what I have found, is we have no way to achieve patching to
Bulk On-hold - improvements
Hello guys, I send out additional questions, and await response on tickets - multiple tickets that is. Currently, after i send away an additional question, i set the ticket on-hold. It goes one by one - which is very slow and cumbersome. Is it possible to add a button on the listview directly, where i can set tickets 'on-hold' in bulk? (where they take the same status change date offcource) Something like this:
Issue to execute Powershell Script into "Run Custom Script upon successful password reset / change."
Hi, I have a problem to execute Powershell into " Run Custom Script upon successful password reset / change. ". I have been execute VBS script with parameters and It worked correctly but the powershell not work correcty. The powershell Script is: powershell.exe PSWithParameters.ps1 %userName% %password%. PSWithParameters.ps1 is in the path. Thanks and regards, Gerardo Cortés
Self Reset Password not working
When a user tries to reset his password whitout the need of his old one, it does not work. Changing the password with the need of the old one does work.
Workflows and Windows Scripts
Does anyone have any real world workflows use-cases with scripting that they can share? I would love to see people's export XMLs of workflows and a description of what they accomplish. An example workflow I am trying to configure is to: Stop a windows service set that service to disabled (running a script that executes the SC CONFIG command. Restarts the server. Set the service to "enabled" running SC CONFIG Script Start the service. I have a VB script that works if I run it locally on the target
ServiceDesk Plus Cloud – Slowness issue
Hi, This is an advisory on application responsiveness issued to all the users of ServiceDesk Plus Cloud application. You are requested to read the following advisory carefully to understand the issue, the measure we have taken and our recommended plan of action. Issue reported: Slowness of the application from 1am PST, 23rd January, 2019. The root cause identified: An application update on Monday (Jan 21’st). We released a bunch of features including enhancements to the Request List View. The
Distribution Server.
Hi all. Have one simple question. I have installed Desktop Central server on AWS ec2 instance. On remote locations, I installed Distribution Servers. Do I need to install on them any agent for managing windows updates? If yes, what type of agent do I need to use? Thanks in advance.
Desktop Central and Distribution Server architecture
Hi, I didn't find a topic where this described completely. Could you please share with me a diagram or something where fully described communication process, what happens during it and ports which are using for this. For example, when WAN agent communicate with Distribution Server via 8384 port - what data will be transferred? When I run the task for software deploy for a computer which located in remote office - how it will work? Distribution server used only for downloading programs and patches
Microsoft SQL Server 2005 Support to be discontinued
Dear User, Support for Microsoft SQL server 2005 will be discontinued in ServiceDesk Plus post Feb 2019. In case you are using MSSQL 2005 server as backend database, please plan to move to the supported database versions. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Asset Explorer not Scanning !!
Hello Fellas, I'm having issues while scanning a workstation. It only scans when i freshly installed the Assert Explorer to the workstation. Other than that its failed every time. Currently my system is set to perform a Periodic Scheduling. But it fails every time. Please guide me what to do ? I wont be able to generate the history without this scanning process. Thanks.
Workstation Tracking Issue !!
Hello, I'm having issues while tracking a workstation through Asset Explorer. For example if a User A is assigned a Laptop and after few days an another laptop is assigned to that User and we taken back that old laptop from that User. The system will create a new row with a name "old". But if i assigned the old Laptop to some other User, it will loose the information that the Laptop has been used under User A in the past. Is there any way to track the Laptop history, that how many users have used
Lack of functionality in Problem Management module.
I've noticed a lack of functionality in the Problem area of Service Desk+ I've only started looking into the Problem Module recently and we're using version 9.3 Build 9335. I'm interested to know if any of this has changed in subsequent versions, and if so which version 1) While Problem has a site field, there is no way of reporting on 'Region' that is linked to that site. We have several Service Desks around the world which each have a list of sites associated to a region (eg: EU, APAC, etc). Under
How to consolidate issue and request templates?
Hello, We are exploring the idea of simplifying our options in the Service Desk for our end users. I thought in the past I'd seen a way to consolidate request and issue templates into one list. Is there a way to do this? So, instead of an Issue and a Request button (2 buttons), there'd just be 1 button to display everything. Thanks, Joanna
Ticket closure rules for specific fields
We're using SDP 10009. We have some custom fields set up. For two of the fields, we want to make them required based on the value of another field. Here's our set up: Essentially, if the technician has Visited Site = Yes, then Mileage and Travel Date are required before the ticket can be closed. I looked at the Request Closing Rules and it seems more like a global list of required fields. I thought about going into Business Rules and creating a rule, but it seems like I would need to create two rules:
ServiceDesk Plus 10009 Released
Dear Users, SDP 10009 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed Vulnerability : SD-73857 : Vulnerability fixed under Admin >> Project Management >> Project Status. SD-74544 : Directory traversal vulnerability in dashboard widgets. SD-35675,SD-46452 : Restricting File Upload Restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension
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