Resources link
This may not be the correct place to post this, but I need some assistance. Can someone check the file that is available to download on this link: https://resources.manageengine.com/resources/resource/powershell-api-script-to-create-a-request-in-servicedesk-plus-based-on-an-existing-template The file name does not match what is available on the download. I need a script like this, but don't want to download the file. It's pointing to a solitaire theme.
Felices Fiestas!
Estimados, Envíen sus saludos mediante una de nuestras e-cards y contagien la alegría! http://bit.ly/fiestas18 Les deseamos unas felices fiestas y un 2019 repleto de éxitos. Saludos cordiales, El equipo de ManageEngine LATAM
Service Catalog - Request Template - Tables
The current service catalog / request template design of SDP does not allow us to build tables within forms. Is there a plan to apply such feature? From my perspective, tables can be an easy way of collecting multiple similar information from requester in a single form - it reduces the number of clicks required and the number of times a request has to be created. Some of the applications would be: List of employees in Employee onboarding, employee transfer, and employee offboarding List of email
Tasks bulk management
Hi we use taska a lot. It is very frustasting that we cannot select a bunch of those to edit them massively. In particular it would be super essential to our workflow to be able to select multiple task and assign them to a group/technician. If we could also modify massively the other properly (like priority etc) would be perfect. Thank you
Business Rule - Notify on edit issue
Hi SupportCenter, been a while, hope you are all well?!? I am trying to set up a Business Rule to send an customised email to a given person when the Group is changed from, lets say any one of 10 categories to this specific one that I want it to trigger on. This works fine in this scenario Edit Support Request Change Group to Escalation The Business rule has the Business Rule customised email template It sends an email as expected. The problem I have is if someone goes into this Request and changes
Email attachments in conversations
Hi, When a user replies to a request as a conversation, attaches an email msg, the email message does not get saved as an attachment but gets embedded in the conversation. Is this by design?
Icon indicator for Request with associated with a problem, and bulk assocation for problem
I'd like to request tha a visual icon be added to indicate that a request is associated with a problem. I would also like to be able to associate multiple requests (via the request view Actions button) to a Problem Record at one time.
2018: A feature retrospective
Hey there! The year 2018 has been action packed for the Analytics Plus team. We have brought in a boat load of new features, updates, and enhancements—none of which would have been possible without the continued love and support from the Analytics Plus community. Here are some highlights of the top features of the year: Report commenting Collaboration with your team just got better. With report commenting, you can insert comments in specific sections of your reports and start real-time conversations
ADManager Plus Build 6655 ( December 2018 )
ADManager Plus Build 6655 ( December 2018 ) New Features: Customizable Dashboard: The ADManager Plus dashboard gets a makeover with an intuitive flat UI. It also offers the following customizations: Add widgets to group together the necessary reports based on the needs of the organization. View OU specific data in the dashboard. Option to have reports of each domain in a separate tab. Have reports of each domain in a separate tab. Add the most frequently used management actions and reports as the
PMP - reducing number of admins
We're reducing the number of admins and our new license reflects this, but before our current license expires and I install the new key, can anyone tell me what will happen to the "unlicensed" admins? We are a few over at the moment, and I'm not sure what installing the new license key will do to their resources. Thanks.
API. Add second email to notify technician (ADD_REQUEST)
Is there are way to add second email to notify technician that he is responsible for just created request, and do it all in one ADD_REQUEST operation?
API. Adding "Email id to notify" (emailcc) in ADD_REQUEST operation
Hi. I have issue with a simple thing. When I try to add emailcc in request (ADD_REQUEST) to SD API, API won't adding it (maybe just ignore this parameter). But with other parameters (even costume), I don't have this problem.
[Solved] : How to view all permalinks
Hi, Is there a way to view all active permalinks for published reports/dashboards in Analytics Plus? Regards
How can tasks all finished in change module that sent out the notifications from SDP
Hi, Would any body please can help to check for the question mentioned as title, we met the tasks assigned in change module, then all finished task in change ticket, then SDP won't send out any notifications of tasks status. Also I set the notification rule of task in request module, it don't trige the send action. Thus has any suggestions?
Request Catalog - hate it
Are then any improvements for the Request Catalog? It's probably one of the most disliked features by requesters and technicians both. With no search function, you have no idea if a template exists or where it would be. I can write a little javascript/html to make a filterable list. But is there any place I can put it within the SDP folders? I can put it on my intranet easy but managers want to keep people in the SDP framework. Anyone else do anything interesting to make this part better.
[Webinar recording] An introduction on Request Life Cycle
Hello folks, In case you missed our webinar on Request Life Cycle, here's the recording: Do watch this webinar at your convenience and share us your feedback. Cheers!
Not pop up the comment's windows when change stage status changed.
Could the comment's windows not pop up when change any status with change stage, how can set it?
CMDB CI as an Asset
I have populated the CI called Network with all of our circuits. Would like to generate Incident and Service Request tickets against this CI. However, this particular CI does not show up as a selectable asset in the ticket. How do I make this CI also appear as an asset?
server crash
hi guys, I'm using SDP 9.4 build 9414, I recently add a new status as "pending to purchase", when I try to change some old ticket's status to "pending to purchase", SDP server crashes and won't start till I restart the server. I generated a support file and you can find it as attached. would you please support me in this regard? thank you.
Business vs Technical Catalog
Hi folks, A noob questions here: I understand the difference between the business and technical service catalog, but what is the difference in SDP when defined as such? Although both service category types appear to display "IT Service Category" when edited, after creating a Business Service Category, there is one fewer field (Business Criticality) then a technical service category. Also, the Techical Service Category type has a "Managed By" field and the Business Service Category type has
Difference Between IT Service Category and Business Service Category
Dear Friends, In SD Plus i notice that when we define service categories, we have an dropdown option to either select IT Service Category if Business Service Category. However i dont find any difference in services that are defined in each of these categories!!! what is the significance to have Business Service category and how both workflows differ. i will be very thankful if anyone can explain with reallife examples. Thanks
Auto Change SLA based on Category
is it possible to automatically change the template's SLA based on the selected Category?
Central Management of Individual or small groups of devices
I made a post about improving device templates but I want to expand on that. OpManager makes it very time-consuming to apply the same configuration to small to medium sized groups of devices. Device templates are almost there, but they rely on SNMP and you can't add a variety of monitors (Windows Service, Process, URLs, etc) to the template, but I noted that in another idea. The new idea is for Notifications. If I have a group of, say, 10 servers that I want custom notifications on the Windows Processes,
Notification Variables to Add
Please add the following variables to the Send Email notification templates: 1. Threshold Value: I see it is a part of the message itself but I would like to break it out as a separate line in an email notification. 2. Performance graph: I know with CPU utilization you can get the top 3 processes. It would be so useful to get a performance graph of the offending metric so i could see the last "N" hours of performance data in the email. This can help me quickly see if there was a sudden spike or drop
Unapproved patches with dc in auto-approve mode?
Hi, today I got a strange phenomen: Patches for firefox (32 and 64 bit) are unapproved but testing mode is automatic so all patches should be automaticly approved. How can I approve these 2 patches?
Edit Request using Rest API
I'm unable to edit requests using the Rest API and Im not sure what Im doing wrong. I have some custom fields Im trying to update. I'm using the below Powershell code to process it. function Edit-Request { [CmdletBinding()] param ( [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true, Position=0)] [alias ("id")] [Int32] $RequestID, [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true, Position=2)] [String] $ApiKey, [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true,
Worklog Report Across All Modules - With Sum
Hi all, I am trying to create a report which will show all worklogs for this week, which includes worklogs across all modules. I also need to get the task title (rather than the parent title), and need to do both a sum per module as well as a total sum for the week. I have used the example given at the link below as a starting point: https://pitstop.manageengine.com/portal/community/topic/worklog-report This is a great start, but I need to further refine it as above (task titles and sum of time spent
ServiceDesk Plus 10002 Released
Dear Users, SDP 10002 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability SD-74037 : CSRF vulnerabilities in incident or service request. Request SD-75279 : Post upgrade to 10, some users are unable to submit the Add New Request form if FAFR is enabled and description in the template is set as mandatory. SD-75292 : Request conversations are not sorted properly in descending order in MSSQL setups.
SQLite "Magellan" bug affects Chrome: Update Chrome to version 71.0.3578.80
A highly critical remote code execution vulnerability has been discovered in SQLite, an underlying database engine embedded into the Chrome browser. This vulnerability has not yet received a CVE identification number. As of now, the SQLite vulnerability has been widely referred by the codename "Magellan". Google acknowledged the bug in its browser's underlying database and has issued a fix in it's latest versions for Chrome starting from Chrome 71.0.3578.80, generally referred as Chrome 71. This
SQLite "Magellan" bug affects Chrome: Update Chrome to version 71.0.3578.80
A highly critical remote code execution vulnerability has been discovered in SQLite, an underlying database engine embedded into the Chrome browser. This vulnerability has not yet received a CVE identification number. As of now, the SQLite vulnerability has been widely referred by the codename "Magellan". Google acknowledged the bug in its browser's underlying database and has issued a fix in it's latest versions for Chrome starting from Chrome 71.0.3578.80, generally referred as Chrome 71. This
Error update from 3450 - 4000
Hi, I I'm following the instructions for updating A+ from 3450-4000 (3450-3500-3600-3700-4000). Followed the migration steps for 3600 and everything went fine. Started the service after the installation and could login in to the application and run reports. But after installating 3700 the Analytics Service won't start and throws some errors in the log files (attached) Also tried ignoring that and continue the update process to 4000 but getting an error in the updatemanager aswell so i guess the 3700
[Free Webinar] Secure Windows logons with two-factor authentication (2FA)
Social engineering attacks have increased and the advancements in these attacking techniques sure cause a concern about organization’s security. The easiest way to break into a network is by misusing a user’s identity. A strong password can also be compromised and we have to come to terms with password strengthening not being the only answer to protecting user accounts from these attacks. Join our product expert in this session to learn how to boost your organization’s security with an additional
creating tickets from C#
I am at my wits end trying to create code that creates tickets on service desk. The code executes with no apparent but no ticket is created. Any help would be appreciated c# code: ASCIIEncoding encoding=new ASCIIEncoding(); string postData = "subject=test"; // + subject; postData += ("&description=test"); // + description); postData += ("&DOMAIN_NAME=XX"); postData += ("&logonDomainName=AD_AUTH"); postData += ("&username=username");
Request Catalog: Display Informational Icons at all times and not just during a mouse-over
In the service ctalog, is it possible to display the informational icons at all times rather than only during a mouse-over? We have many users that, for efficiency purposes, tab through the fields. The Informational icons do not display when tabbing into a field, but I'd like the requesters to know they can <click> for additional information. -Adam
Change technician after request is approved
Is there a way in Servicedesk Plus to script a way to change a technician after a request is approved.
support request to know what is the procedure to enable the reception and sending of mail in Office365 in linux operating system
We have a client that has installed the servicedesk plus, edition: Standard, in Operating System: Linux, with database: Postgres. The Mail Server could not be configured
Can we have on SD Plus Home Page Different icons to click to load different Department Services
Dear Friends, Is it possible to have following in Manageengine SD Plus: on home Page i will have different Icons like: Create New IT Service Request Create New Treasury Service Request Create New HR Service Request So, If User Click on say- "Create New IT Service Request" , the service catalog of IT Services are loaded. If User Click on say- "Create New Treasury Service Request" , the service catalog of Treasury Services are loaded. If User Click on say- "Create New HR Service Request" , the service
Max number of changes per project - V9.4
Is there a way to change the max number of changes that can be assigned to a project? Currently I can only assign 25 changes which is not enough for the project I am currently trying to manage in SDP We are on 9.4
Set Subject
Hi, I've tried using the below to set my subject line on submission but it presents as New Starter: undefined - undefined var y=$CS.getText("GUDF_DATE1"); var x=$CS.getText("ServiceReq_User_UDF_CHAR1"); $CS.setValue("SUBJECT","New Starter: " +y+" - "+x); Is there anything I need to be doing differently to get this to work please? Database Name = Microsoft SQL Server @Database Version = 10.50.1600@ @Current Build = 10001@
Comparing This Year vs Previous Year
Comparison of tickets completed in 2017 and 2018. MYSQL
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