Mail Reporting to folder's owner
Hello, I have installed ADAudit Plus to a customer. I have monitored all the share in a FileServer correctly. Is it possible to send a Report via mail every week for all the file deleted to the folder's owner? Every Domain Users have the email AD field compiled correctly. Regards Alessandro
Upgrade to version 5120
Hi I'm tiring to upgrade from version 5100 to 5120. when the process starts it say it will update the postgreSQL. the upgrade process failed. any ideas?
Chat not working 10.0 Build 10001
Hello, I cannot seem to get chat working for my account. I was the administrator who setup service desk. Other "technicians" can create new chats with me which I can see come in but I cannot respond. The text field to type in is "grayed" out and I have a red circle and line when I hover over. I also cannot see the missed chat's in the chat settings however it show number of chats that were missed on the icon. I've tried messing with the NIO port number and looking at other settings. Also, none
Constructing P-chart in SDP
Is there a plan to support p-chart in SDP Reports? P-chart: https://www.youtube.com/watch?v=LSd-1CJQbs8
Script Master - 12: How to automatically create multiple tasks in a change request with a configurable JSON file.
Hello everyone, Last week, we learnt how to create multiple child requests from a parent request with a configurable JSON file. This week, you will learn how to automatically create multiple tasks within a change request using an API call, based on the change template chosen. Store the details of the tasks in a JSON file and provide the input to the API call. A message with the ID of all the tasks created through the custom trigger is shown in the history section of the request. Refer the comments
ServiceDesk Plus MSP - version 9.4 - Build - 9413 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9413. Please refer the Migration path table available here and upgrade to our latest build 9413. Enhancements Made : SDPMSP-12672: Reply Template gets a new option to insert HTML. Issues Fixed list is available here. Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. You can contact our support at sdpmsp@manageengine.com for any assistance.
Service Desk Plus First Time Setup
Hi, I have download Service Desk Plus and I am trying to configure it for the first time. can someone please provide me with step by step configuration which needs to be done. I would like to configure Standard version. 1) Incident management 2) Self Service portal 3) Knowledgebase 4) SLA management 5) Help Desk Report Thanks in advance for the support. Thanks & Regards, Mohammed Afroz
Notify Technician when Status changed to Validation
Hi Is it possible to create a custom trigger to email the technician and requester when the status of the request has changed to "Validation" I am not sure how to create the script to achieve this based on "On Edit" Mike
Change Workorder ID in an active system
I have been resetting the ticket number to the following format year and sequential. Example is 20191900. I am currently at Version : 9.4 Build 9423 on SQL Server 2014, I have used an SQL script for the past 3 years to change the first 4 digits of the ID to set the new year. It has worked without issue for several years, I would stop the services, run the script to inject a workorder, reboot the ServiceDesk server to restart all services. Normally the next ticket to be created would be the next in
Migrate from mysql to MSSQL and then attach to DB from new server?
I am working on moving ADSelfService to a new server and also a new database. Currently, I am running on a mysql database locally on same server as ADSelfService application. I'd like to run changeDB.bat to migrate the mysql database to my Microsoft SQL cluster. Then, after performing a successful migration, I'd like to build a new ADSelfService server and simply attach to that database up in the SQL cluster. Is this possible? If so, can you please provide commands?
KB4480960 and KB4480970 causing issues with network shares
Security updates KB4480960 and KB4480970 for Windows 7 SP1 and Windows Server 2008 R2 SP1 released on January 8, 2019 (January's Patch Tuesday) cause network shares to be inaccessible under certain circumstances: The issue is triggered only if the user attempting to make the connection is an administrator on the machine that hosts the Share. If the user is a non-administrative user on the device that hosts the share, the connection works fine. Workaround: If you are facing this issue, follow the
KB4480960 and KB4480970 causing issues with network shares
Security updates KB4480960 and KB4480970 for Windows 7 SP1 and Windows Server 2008 R2 SP1 released on January 8, 2019 (January's Patch Tuesday) cause network shares to be inaccessible under certain circumstances: The issue is triggered only if the user attempting to make the connection is an administrator on the machine that hosts the Share. If the user is a non-administrative user on the device that hosts the share, the connection works fine. Workaround: If you are facing this issue, follow the
[Announcement] : The first OpManager Free Training series of 2019 - Starting from 16 January 2019!
Hola Amigos! With the OpManager training being a great success in 2018, we are carrying it forward to 2019 as well! New features, interesting business scenarios and much more awaits you on the 16th of January. Join the training to get to the bottom of various challenges faced concerning the issues with your server and network performance. Click here to register now! Here's a quick look at what you'll learn through the training: Adding devices into OpManager and automate configurations with
Zoom Integration
First and foremost, there is an issue with submitting this topic. Your subject header suggestions don't disappear when you transition to the body to the body (screenshot attached). Secondly, is there any plan for Zoom integration? We would like to utilize Zoom as a feature for assisting our customers and see that ZenDesk has an integration.
OnDemand afternoon (CDT) slow downs
I've noticed for quite sometime now, that SDP OnDemand will slow down quite a bit in the afternoons. I come in around 6:30 AM CDT and everything is clicking and flying - no issues. Then around 12 (noon) CDT I start to notice SDP slowing down. I have to be patient when clicking on drop downs - 10-15 second delays Sometimes you have to wait for tickets to be created when selecting Add. This has been fairly consistent, so I just wanted to report it, and see if others notice it as well during these time
List group for specific requester wich is a technician
Hello everyone, i need to filter group of a requester that is a technician. i want to list all support group for a the requester (technician) in a FAFR and from that list filter the group list only the group he is in. regards, Martin
Self-service to the rescue! But how effective is your solution base?
According to a study by Forrester, 72% of US customers prefer to use a company's website to get answers to their questions rather than contact the concerned service desk via telephone or email. If that number feels a little big, ask yourself: When was the last time you picked up the phone and called your service desk to raise a request or report a problem? Well, unless the issue is a show-stopper, we all prefer the good old knowledge base articles. With more and more customers turning to self
Self-service to the rescue! But how effective is your solution base?
According to a study by Forrester, 72% of US customers prefer to use a company's website to get answers to their questions rather than contact the concerned service desk via telephone or email. If that number feels a little big, ask yourself: When was the last time you picked up the phone and called your service desk to raise a request or report a problem? Well, unless the issue is a show-stopper, we all prefer the good old knowledge base articles. With more and more customers turning to self service,
MAPI support update
Hello, Can someone at ManageEngine provide an update on when SDP will support the MAPI protocol for incoming email? I know this was mentioned a while ago and they said it was on the roadmap.
ServiceDesk Plus 10008 Released
Dear Users, SDP 10008 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Requests : SD-66023 : Unable to search/view a shared Request using the global search option. SD-70453 : Priority of a request is not updated as per the values set in the priority matrix if the request is created via mail. SD-68698 : Priority-based business rule does not work if the request is created by a requester who cannot set the
System Update Notifications not working
I have the Internet Connectivity error for System Update Notifications. We do not have any proxy, and I can access https://creator.zoho.com from my web browser. Please assist?
[SOLVED] Upgrade from 9425 to 9426 and 10002
Hi team! I'm trying to upgrade from 9425 to 9426 to try to upgrade to the latest version but when I've stop Manage Engine Service and open UpdateManager.bat, Java do nothing and java is not opened to select upgrade package. I had Java 8 update 191 and always working. I've tryied to downgrade to java 7 update 45 and is not working. Please I need help Thanks
CAB Approval
Is it possible to automatically approve a change when all the CAB members have recommended it?
email keywords
When a ticket is created thru email, can keywords be added to complete specific fields? IE: technician category priority
How do I get my presence noticed?
I posted a question in this forum nine months(!) ago. It has been flagged as "Awaiting moderation" and hasn't received any replies. All my attempts to contact anyone have been met with deafening silence, including a ticket I have submitted about this problem. How can I solicit a response from anyone here, or at least find out why I am so consistently ignored?
User creation template creation rules no longer work
We use creation rules to fill out a bunch of areas (phone number and address) when creating a new user. I'm not sure after which upgrade this happened but it no longer works while it worked ok before. Nothing happens when the rule should be triggered (when the Office field has certain content). I tried several browsers. AD Manager v6655
Analytics & Desktop Central Integration
Is there any plans to integrate Desktop Central and Analytics Plus.
Which field in hardware related apis can be map as product
I am creating freshservice custom app. In that mapping all asset from desktopcentral to freshservice. There is one mandatory field product while creating asset type hardware. but there no any field available in desktop central api (api/1.0/inventory/hardware) that can map as product. Can you please suggest wich field in harware apis can be mapped as product.
SCP Migration from Windows to Linux
HI All, Just wondering if anyone has successfully managed to migrate from Windows to Linux? I'm toying with the idea but i'm not really sure if you can just restore from a SCP backup to the new Linux installation and if there are any additonal steps that are need. It's not worth even considering if i cannot take all historical data to Linux. Any experience on the subject would be much appreciated Regards Dean
Firewall Analyzer free training online
Firewall Analyzer free training Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Get a snapshot view on how to fetch rules and configuration from your firewall device. Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview
Account Discovery Failures
Hi all, I have a few resources (all Windows 2008 R2 servers, I think) where account discovery fails. It fails immediately and PMP isn't giving me a reason. In the Resource Audit log, it says "Account Discovery Failed" with reason "Reason : " and in the Task Audit Log, it says "Success" for Bulk Account Discovery. I'm able to log into the server with the PMP service account, and have no problem enumerating accounts locally. Anyone have any ideas or suggestions? Thanks, - Steve
Inventory Software Licenses
Hi all, I am new to the forum and I currently am testing out ManageEngine Desktop Central. If I did not post this in the right area I apologize. So far I am liking this product as we are moving away from SYSAID. I was wondering if I can gather the product keys and license information for all the software on the network with ManageEngine and if so how would I go about it? Thanks
Win10 Standard Start Screen
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Request advanced search criteria
With version 10006 (don't know the last that worked) we don't have criterias to create an adavanced search. Is just us? Will version 10007 correct this? Thanks
Is there a way to view Cumulative permissions for roles?
Hi folks, I have many technicians (>100) with many different security requirements. Because the technicians may have multiple roles associated, I'm thinking of creating a tool that will show me the cumulative permissions (much like a resultant set of policy tool) so that I can see the cumulative effects of applying a role on a technician. My questions is: 1) Is there already a way to do this? Thanks, Adam
Service Desk Plus 9409 frequently does not login with any user, Why?
We have installed ServiceDeK Plus 9409 with FOS, in this installation we have the following infrastrict with its role: Virtual IP that senses the 2 SDP Primary SDP: Windows Server 2016 Secondary SDP: Windows Server 2012 R2 File Attchments: Windows Server 2016 DATABASE. CLUSTER MICROSOFT SQL 2014: Virtual IP that feels the 2 Nodes Node1 Primary SQL Node2 SQL Secondary Storage SCSI: Windows Server 2016 This FOS system worked the high availability test on the servers and automatically the second server
Report Request - Merged Tickets
We have this merge request SQL query select Workorderid "Parent Request" , (SELECT STUFF((SELECT cast(Child_woid as varchar) + char(10) FROM conversation co where conversation.Workorderid=co.Workorderid FOR XML PATH ('')), 1, 0, '')) "Merged Request" from conversation where Child_woid is not NULL AND CREATEDTIME >= <from_today> AND CREATEDTIME <= <to_today> group by Workorderid We would like to request one that shows the same information but would like to be able to run this against a specific group,
Date Diff Formula Help
I have a table with 3 columns - RequestID, Customer Last Response, Technician Last Response. I need help creating a formula that will display the amount of days that have passed since a technician last responded to the customer. So if the technician has the most recent reply it should display 0. If the customer has the most recent reply it should show the number of days that have gone by to date since they last replied. So for example if the customer has the most recent reply and they replied on
Microsoft addresses Patch Tuesday security updates for January 2019
Hello everyone, Good day! Microsoft has just announced the Patch Tuesday security updates for the month of January 2019. This month's security updates fix various vulnerabilities and flaws in many Microsoft products. These include, Adobe Flash Player Internet Explorer Microsoft Edge Microsoft Windows Microsoft Office and Microsoft Office Services and Web Apps ChakraCore .NET Framework ASP.NET Microsoft Exchange Server, and Microsoft Visual Studio Desktop Central will support these patches as the
Firewall Analyser Security Reports
Hi, Is it possible to get a summary type security report giving a listing of devices with each of the critical, high med & low risk levels ? - If this doesn't is it something that could be added ? Regards Mark
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