AD Self Service Plus as an Advertisement Engine
I have a concern with the fact that my local installation of AD Self Service Plus is being used to generate Webinar advertisements for ManageEngine's other solutions, in this case - AD360 the Integrated identity and access management (IAM) solution. I recently received an email from our helpdesk email address to our server admins address generated from ADSSP on our server advertising a webinar. I see this as an inappropriate use of the software and our server resources since I have purchased a license
Captcha Service - Screen Reader
Hi, We have identified an issue in our organisation relating to the Captcha functionality and users who are using screen reader software. The screen reader software being used does not work with the Captcha in its current state, would it be possible to add an audio option to play the captcha to those users and/or move to a service like ReCaptcha by Google: https://www.google.com/recaptcha/intro/v3.html I think they have a Open API to implement.. We wouldn't be keen on moving away from using the Captcha
Mac and Linux Remote Connection
Hello, I have a problem when I'm trying to connect to some mac and linux machines. All time I see a green screen as shown on the screenshot
[SOLVED] Worklogs and resolving tickets now a PITA
Hi, Prior to upgrade, technicians could: 1. Enter resolution 2. Choose resolve. 3. Add worklog, ticket resolved Post-upgrade: 1. Cannot enter resolution as first step. 2. Cannot choose resolve as second step. A worklog has to be created first before resolution and resolved can be entered. While not a "show-stopper". certainly a pain in the .....
Adobe releases an update to fix a bug in their Zero-day patch released a week ago
After the update that was targeted at fixing the zero-day vulnerability, failed to patch it, Adobe has released another patch to fix the critical information disclosure bug in Adobe Acrobat reader. This zero-day vulnerability which was tracked as CVE-2019-7089 was reported by a security researcher on Jan 26 which could lead to disclosure of sensitive information. On Feb 12, Adobe tried resolving this issue by releasing a fix for this zero-day bug. But the security reacher found a by-pass in the
Adobe releases an update to fix a bug in their Zero-day patch released a week ago
After the update that was targeted at fixing the zero-day vulnerability, failed to patch it, Adobe has released another patch to fix the critical information disclosure bug in Adobe Acrobat reader. This zero-day vulnerability which was tracked as CVE-2019-7089 was reported by a security researcher on Jan 26 which could lead to disclosure of sensitive information. On Feb 12, Adobe tried resolving this issue by releasing a fix for this zero-day bug. But the security reacher found a by-pass in the
ServiceDesk Plus API Post
Hello, I am trying to update a request but I receive the following message: {"response_status":{"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value not present for input_data"}],"status":"failed"}} I am trying to update the subject field: input_data= { "subject": "blah blah blah" } "@ Thanks.
Assets
I have a two part question/issue. I need a way to track consumables other than running a report of what has been received. I need to know where they were used and who used them for billing purposes. I also need to keep an inventory of said items (i.e. jump drives & replacement laptop batteries) to make sure we don't run out. From what I can find, Service Desk Plus does not track any consumable asset. Has anyone figured out a way of doing this? Second, while in a service request, is there a way
Change Eventlog Analyzer Server Name and IP-Adress
Hi, I have to change Eventlog Analyzer Servername and IPAdress. The Server starts, but shows old name and IP under Hosts. How can I changed this? Thanks Bastian
[Webinar recording] How to manage IT projects like a pro using analytics
In case you missed our webinar 'how to manage IT projects like a pro using analytics', here's a recording of the session. If you aren't already using Analytics Plus, click here to get started with a free, 30-day trial.
[Webinar recording] How to manage IT projects like a pro using analytics
In case you missed our webinar 'how to manage IT projects like a pro using analytics', here's a recording of the session. If you aren't already using Analytics Plus, click here to get started with a free, 30-day trial.
SUGGESTION - Re-ordering template tasks
We currently use quite a few request templates, each with their own set of tasks that need to be completed before the incident can be closed. However, sometime we have the need to insert a new task. Is it possible to change the current database, or would it be possible in future, to be able to re-order the tasks so that they follow a logical order please? Many thanks
HTML Formatted Description from Database
We have a need to display the original email body in a sql server reporting services report. From what i have seen, i haven't been able to get the original formatted email body unless i access the request using the REST API, which SSRS doesn't support. Is the description stored somehwere in the database formatted? The description field in the WORKORDER table only displays the unformatted text of the original message.
[SOLVED] Update fields from email
Hi, is it possible to update fields from requests and/or changes throguht incoming e-mails? If not posible, there are some functionality like that? This external events may be produced by non-login technicians. Thank you.
Data Archive
I am not sure how many records are in our archive (at least 6 years), but there should be another feature added to purge records out of the archive. I would like see another option of data archive to purge the archive of old records. Of course make this configurable like the archiving options. Thanks - Craig Rice
Windows 7 Updates and SHA2 Support
MS will be delivering SHA2 code signing support for Win7 updates in March with SHA1 support removed by September https://support.microsoft.com/en-us/help/4472027/2019-sha-2-code-signing-support-requirement-for-windows-and-wsus Will this have any impact on DC delivering patches? Mark
How to track accessories in asset management
I would like to explore tracking of keyboards, mice, headsets, etc in Asset Explorer, but it seems that the "Asset Component" feature forces me to associate these items with an asset. But for example we have hundreds of thin clients all used by different users throughout the day, and no easy way to associate a keyboard with a particular thin client nor would I want to because I don't care to track them that closely. I'd rather either associate them with a user, or just track a certain quantity so
Unwanted line breaks in notification templates
Why html-editor insert <br> in the end of every <div></div> ? This behavior is very strange and frustrating when customize notifications. And it breaks my templates. I want to control html code myself, without any auto-substitution and auto-formatting. How disable this?
Where is Trash for Problem, Changes, Projects and Solutions module?
The Requests module do have Trash. Why is it not available for other modules such as Problem, Changes, Projects, and Solutions? This is very helpful is someone accidentally deletes any record under Problem, Changes, Projects and Solutions.
[Survey] Help us understand and measure your SOCs performance
What gets measured gets managed. Are you measuring your security operations center's (SOC) performance? The IT security team's performance measurement has always been subjective in the last decade. With more and more security techniques emerging, organizations come up with different metrics to measure the performance of their security operations center (SOC). But, are you measuring the output correctly? Most times, organizations measure the right parameter but in the wrong way. How do you know
Help us understand and measure your SOC performance
What gets measured gets managed. Are you measuring your security operations center's (SOC) performance? The IT security team's performance measurement has always been subjective in the last decade. With more and more security techniques emerging, organizations come up with different metrics to measure the performance of their security operations center (SOC). But, are you measuring the output correctly? Most times, organizations measure the right parameter but in the wrong way. How do you know
[SOLVED]Distracting popup when changing fields
Hi, I like the idea with the popup window in the later versions of SDP that shows up to help the user when mandatory fields is missing in a request. But in some cases it's quite annoying: For example when our users are switching between different sites and are trying to select a support group (field is mandatory) contained in that site there is a delay where the system locks up before the help window shows. In this case, the help windows isn't really needed. Most of our users know that they have
Business rule. Only show:
When creating a new rule, you need an action - "show selected options". I do "Delete Options" and "Add Options", It is very difficult to add a large list in the "Delete Options"
Approve Service Requests by email
I have some users that don't want to log into the portal to approve Service Requests. Is there anything I can add into the email template that would allow them to approve or deny via email?
Logs issue fixed - Update to the latest hotfix
There was a password printing issue in our logs, which is now fixed. There's no printing of critical data in the logs any more, we have ensured with thorough testing that the logs are cleared of any passwords. Our customers can upgrade to the latest hotfixes as applicable. Security is our foremost priority, and we will strive to upkeep our users' security. Thanks for your understanding and continued support. Request users to update to the latest builds. You can learn about it here. https://www.manageengine.com/products/desktop-central/vulnerability-in-log-files.html
Update to the latest hotfix - logs issue fixed.
Hey all, There was a password printing issue in our logs, which is now fixed. There's no printing of critical data in the logs anymore, we have ensured with thorough testing that the logs are cleared of any passwords. Our customers can upgrade to the latest hotfixes as applicable. Learn about it here: https://www.manageengine.com/products/desktop-central/vulnerability-in-log-files.html Security is our foremost priority, and we strive to upkeep our users' security. Thanks for your understanding and
IT analytics in 90 seconds: Track the efficiency of your knowledge base
Understand how efficient your knowledge base articles and solutions are with the Solution Effectiveness report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Track the efficiency of your knowledge base
Understand how efficient your knowledge base articles and solutions are with the Solution Effectiveness report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
How long is User History Saved For?
In desktop central, I can see login data for computers by the users name. Question is how long/how far back does the data go? I want to make sure I save at least 365 days worth of user detail, specially when a user logs in/logs out for a desktop for auditing purposes.
Upgrade Build 10.0.329
It is possible to update to version 10.0.329 from 10.0.240 directly
Software Metering in DesktopCentral
Hi I have a question regarding the software metering in DesktopCentral. I saw that there is a possibility to do software metering - but it doesn't work as I expected it to do. The first thing is I have create two different rules to test the metering - the first is for Firefox the second one is for Adobe Acrobat DC Reader - both are not showing any results in the Metering Report. My question is why is there no possibility to measure all software usage frequency without configuring any non working
[SOLVED] Wrong Survey URL (after install SSL)
Hi, After installing the SSL certificate on our server, the survey is sending the following URL to our customers: https://servicedesk.netglobalis.net:80/sd/SurveyDetails.sd?action=loadSurvey&surveyData=188799dea5a03da0c5688e7afe97627011b2a1c0&locale=null Which sends connection error, this because HTTPS is doing the query to a port 80 (not 443) and clearly this shouldn't work like this. Also the ServiceDesk settings don't allow me to modify the URL. (If I delete the ":80" or adds "443" works perfectly)
Report with last logon
Hi , I need to report on the AD user accounts that have passwords set to never expire. As well as identifying these accounts, I need to know when they were last used. Can anyone tell me how to do this? Thanks.
[SOLVED]Conversation Issue
We use ServiceDesk Plus OnPremise 10.0 Build 10011. When i try to download an attachments (DOCX,etc) from conversations obtain a JSON File with: {"response_status":{"status":"failed","messages":[{"status_code":"4001","message":"Value provided for field(s) [notification] is invalid","type":"failed"}]}} Can you help me? Best Regards
OpManager 12.3 receives IT Pro Recommended Award
Our latest build, OpManager 12.3 has been gaining recognition from industry analysts. Recently, a UK-based business insights and analytics company, IT Pro, wrote an un-sponsored review of OpManager. IT Pro highlighted all of OpManager’s latest enhancements and features. OpManager also received an IT Pro Recommended Award. Read the full review here. Here is IT Pro’s final verdict after hands-on interaction with our network management solution:
office 365 updates
How does patching computers with office Microsoft Office 365 ProPlus - en-us work? would computer with this get updated automatically through APD? I have recently installed a computer with office 365 and it is not showing any missing patches. The version I have shows i am running version 1808 build 10730.20264. I see other patches under supported patches, is there something I have to do so that it finds missing patches for office 365?
End-of-Support for Modem based SMS and AppSMS notifications
Dear Customers, We are announcing end-of-support for Serial Modem based notification and AppSMS based notifications in OpManager. We had to remove Modem based SMS(serial modem)option due to the unavailability of support from the third party provider SMSLib. Though this feature is not available in the newer installations, due to compatibility issues in the new Java versions(OpManager 12.0 and above), existing customers who upgraded from older versions also faced issues. So, we have decided to announce
[SOLVED] Problems with simple script
Good evening, I've been working on creating templates for various business needs. I keep running into an issue where my basic script gives random results based on the condition field. This is the script, it simply pulls one field and adds it to the existing subject line. var Office=$CS.getText("WorkOrder_Fields_UDF_CHAR9"); var Subject=$CS.getValue("SUBJECT"); var new_subject = Subject + " : " + Office; $CS.setValue("SUBJECT", new_subject); In this case, I don't need it to
Notify users which use outdated versions of software
Hallo, is there a way to automaticly notify users which use outdated versions i.e. of chrome because they never close chrome? This would be a huge help delpoying updates.
I.e. "When a Status is "X" auto close after "X" Days"
This is currently possible with the "Resolved" status via SETUP - Request Closure Rules that automatically closes a ticket after "X" Days. It'd be really nice to have a feature that allows us to add multiple request closure rules to edit our own request closure rules based on request, not just for automatically closing, but to allow us to also add the ability to have different closing rules for different incidents. Many Thanks, -JCGrindstaff
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