[SOLVED]Conversation Issue

[SOLVED]Conversation Issue

We use ServiceDesk Plus OnPremise 10.0 Build 10011. When i try to download an attachments (DOCX,etc) from conversations obtain a JSON File with:

{"response_status":{"status":"failed","messages":[{"status_code":"4001","message":"Value provided for field(s) [notification] is invalid","type":"failed"}]}}

Can you help me?

Best Regards

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