[SOLVED] Worklogs and resolving tickets now a PITA
Hi,
Prior to upgrade, technicians could:
1. Enter resolution
2. Choose resolve.
3. Add worklog,
ticket resolved
Post-upgrade:
1. Cannot enter resolution as first step.
2. Cannot choose resolve as second step.
A worklog has to be created first before resolution and resolved can be entered.
While not a "show-stopper". certainly a pain in the .....
Topic Participants
ashburn findlay
Paul Perju
RCPSC
Dinesh Bhaskaran
Riley Lytwynec