Our ITOM seminar is coming to South Africa!
Our ITOM seminar is all set to take place in the amazing city of Johannesburg this June. And best of all, it's absolutely free! Register now What we have in store for you: Sessions that'll help you find solutions to the most common challenges in IT Interactive product demos Agenda: View the entire agenda here Venue: Protea Hotel Midrand 14th Street, Noordwyk, Midrand, 1685, South Africa Date: June 27, 2019 Duration: 8:30am−2pm Cost: Totally free (including breakfast, lunch, and refreshments) See
[SOLVED]Servicedesk Time wrong after Daylight Saving Time
Hi We are having an issue with Times in Requests after the Clocks went forward at the weekend. We are currently working on GMT London* time zone. When requests are being set the time is then being pushed forward by an hour. I've read forums about fixes but there are from years ago and didn't want to try them on the build we are on now which is Version 10.0 Build 10009 Thanks Steve
Create report to track CURRENT OPEN REQUESTS for each day?
I am totally lost on how to use the Report tool in Servicedesk Plus in a good way. I would like a graph (or table so I can export to Excel and make a graph) of how many requests we have Open at the morning of each day. I'd like the graph to show for each technician who has anything assigned to them, and also unassigned, and also the total amount. Put simply, I want a table that says something like this: Date John Billy Katie Total 2019-02-01 10 2 5 17 2019-02-02
Newsletter de Abril!
¡Newsletter de Abril! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Security advisory for Applications Manager 11.0-14.0
This is a security advisory for all ManageEngine Applications Manager users between versions 11.0 - 14.0. We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerability described below. Vulnerability type: SQL Injection Severity: High Issue reported: Privilege exploitation by bypassing the authentication mechanism. Vulnerability description: In the affected versions unauthorized users could gain access into Applications Manager due to an SQL Injection
Attend our workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton HotelBallsbridge
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Patch Management for Closed Network Not working in latest release 10.0.386
Hi, I think there is a bug in latest release 10.0.386 where Patch Management for Closed Network procedure is not working, I can update the database on internet but when transferring the updatedb folder to the closed network the update returns failed.
Grant impersonation rights using PowerShell
Objective This post will explain how you can provide impersonation rights to an administrator account using P owerShell. Prerequisite To provide impersonation rights to an administrator of your Office 365 environment or Exchange server that is hosted in a remote location, connect to remote Exchange via PowerShell. To provide impersonation rights to an administrator of your on-premises Exchange, make sure the system in which you open PowerShell and the Exchange server are on the same domain. If the
Why tracking customer satisfaction alone isn't enough
Today's help desks are entirely customer centric, and everyone from technicians to managers play their part in making sure customers remain satisfied with the services delivered. Technicians constantly look for ways to provide swift and high-quality solutions. IT managers play their part by keeping a close watch on metrics that directly have an effect on customer satisfaction. These metrics include first response time, request resolution time, service delivery time etc., A more direct approach to
Configure "default" Action for AVAILABILITY (Server Restart) in AppManager
Kinda new here for forgive if I'm doing this incorrectly. Scenario (current Process and Issue): 1. Add new Monitor for Windows Server a. New Monitor >> Add new monitor >> Servers_Windows b. Provide relevant info and finish with "Add Monitor(s)" 2. Select Monitor from Home and select "Configure Alarms" under Host Details. a. Click "Configure Health" b. Select "Configure actions at Attribute level" c. Select CRITICAL and WARNING "Associated Actions" d. Select "Show
Why tracking customer satisfaction alone isn't enough
Today's help desks are entirely customer centric, and everyone from technicians to managers play their part in making sure customers remain satisfied with the services delivered. Technicians constantly look for ways to provide swift and high-quality solutions. IT managers play their part by keeping a close watch on metrics that directly have an effect on customer satisfaction. These metrics include first response time, request resolution time, service delivery time etc., A more direct approach to
Idea - Automating escalation through Microsoft Teams for ageing tickets
Has anyone worked on automating escalation of ageing tickets to the support group leader's account in Microsoft Teams or Slack? The idea is send a chat notification only once to the support group's leader when the ticket has breached SLA and reached a threshold level (say delayed by 7 days). This is to add a sense of urgency to the ticket.
Why tracking customer satisfaction alone isn't enough
Today's help desks are entirely customer centric, and everyone from technicians to managers play their part in making sure customers remain satisfied with the services delivered. Technicians constantly look for ways to provide swift and high-quality solutions. IT managers play their part by keeping a close watch on metrics that directly have an effect on customer satisfaction. These metrics include first response time, request resolution time, service delivery time etc., A more direct approach to
Workday ADM Integration
We are trying to set up the integration between Workday and ADManager however we are unable to get ADManager to successfully test the connection. Has anyone been able to get this to work and if so were there any special permissions you need from either the ADM or Workday side to get this to work? This is what ADManager support sent me in terms of the setup: Steps to configure Workday in ADManager Plus: Logon to ADManager Plus. Go to Admin -> Integrations -> Workday. In Account Details section, enter
Solution Permissions by Technician Group
Is there a way to limit certain solution entries to only certain technician groups (much like the way we can limit it to certain user groups)? We have some solutions that we do not want to share with certain technician groups as they contain sensitive information they should not have access to as part of their job scope. If this isn't possible, can this feature be added in a new release?
Attachments list of requests conversations
Hello is there any setting can show a list for attachments of requests conversations?
Requests conversations setting
Hello Is there a way to collapse conversation in the requests by default. thank you
Approval Reminders - variables
Can we add more variables to the Pending Approval reminder notification. Currently we are only able to add 'MyPendingApproval' to the email body. This works for technicians whom are on their workstations and click on the link. For technicians, typically management, who are mobile the link provided prompts them to login to the mobile website. Once logged in they aren't able to view pending approvals on the basic web interface. Ideally we would like to be able to add the $ApprovalLink for the specific
will netflow alarm trigger workflow in OpManager?
Hi I would like to know will netflow alarm trigger OpManager workflow or notification? Thank you! Thank you! Code Chang
Custom Report
Hi, I am fairly new to SQL. And i would like to create a custom report as I am unable to create this report with the wizard. Report should be of all workstations, where the Asset State is Expired. The report should contain the following columns. Asset Name, Service Tag, Manufacturer Model Acquisition Date Purchase Cost Warranty Expiry Date OS
How do I rearrange list order of IT Assets?
So my list of IT Assets under the tab Assets is in no good order at all. It starts fine with something on A and ends with something on Z. But inbetween there is no real order. In the screenshot you can see the order of the partial list is Switch Workstation - Laptop - Desktop Server Accessory IP Phone How do I rearrange this list? Preferably in self selected order, otherwise Alphabetically would be fine.
Do you know how to manage Office 365 user licences in bulk?
In this article, I'll explain how to assign or remove Office 365 user licences in bulk based on their group membership, without using PowerShell scripts. Steps: Log in to O365 Manager Plus with admin credentials. Go to the Management tab. Navigate to License drop-down > Bulk Group Modification > Group Based License Modification. In the window that opens up, click the Assign/ remove licenses drop-down and select an option based on your requirement. You can either choose to Assign selected licenses,
Merging requesters MSP
I know there is a built in function for merging requesters in the non-MSP version, I think it came in the 9412 build. Is this function on the road map for the MSP?
[SOLVED] Unable to pick up tickets from a department
All tickets sent in from one Department are now giving the below error when we try to Pick up the ticket. We can assign it to someone, but we can't pick it up.
Multiple applications running on one server
We have AD Manager, AD Audit, and Data Security running on the same server. We are experiencing issues with AD Audit and Data Security crashing, where you get logged out in the middle of use or get the page is not found. The server is running with 8 cores and 32 GB ram. Is it better to separate these applications to their own servers?
Customize Device Snapshot Custom Dials
I understand it won't be a full customizable device dashboard (thought that would be awesome too), but at the very least allow proper scaling, selection and ordering for the metrics along with customizing the name of the widgets or changing it from a dial to a bar graph or table This screenshot is from a SQL server with many disks. The font is huge and the text is cut off rendering the user of it limited.
Netflow settings in out question
Hi - All, what are the correct settings to enable NetFlow in Cisco IOS device? In this case, if I have one switch and all traffic will through this switch. does it mean I need to enable all of the interface (ingress) to capture correct traffic? https://pitstop.manageengine.com/portal/community/topic/in-out-traffic-issue I saw NetFlow dashboard has source and destination option and both of them have in and out option as well. can anyone explain what is the difference between source -> in and source
Putty in Passwod Manager?
Hi team! There are any ways to use Putty and SecureCRT with password Manager? The idea is that technician can easily connect to the server.
Closing Tickets
Good Afternoon, We have an issue at my company where some people have troubles closing tickets from the link sent out in an email. The browser the person is using is Google Chrome and it is really hit or miss if it works. i was just looking for a solution for this problem and why this is happening. Thanks.
can map settings to repalce IP address in netflow dashbaord?
Hi, I add IP address in MAP -> Top sites, but I still see dashboard shown IP address in web. Can I use top sites name to replace IP address? If can't, what is the function for mapping -> top sites? Thank you! Code Chang
ADSelfService Plus 5708 Released !!!
Hello everyone! We are delighted to announce the release of 5708 build. This includes support for 389 Directory Server password sync and few other issue fixes. Feature: 389 Directory Server password synchronization: Sync Active Directory password changes
Import query initiators from Active Directory
Good day! When I try to make Import query initiators from Active Directory, then when I click the import button, I don’t have the whole structure of organizational units, how can I update or redefine it for ManageEngine ServiceDesk?
user redirected to /j_security_check page
I have a user when they try to login to AD Manager Plus that gets redirected to the /j_security_check error page using IE or Chrome. All browser history and temporary files have been cleared. If you select more info in Chrome, there is a message stating that the connection was interrupted. Error code: ERR_CONNECTION_RESET running version 6.1.7 Build 6171 Any ideas?
Add another tab to requests
Hi, Would you please consider adding another tab to requests? What we'd like is a tab entitled: Additional Fields Purpose: We have a lot of additional fields in our Service request templates, especially those dealing with Application Enhancement/Development. Those additional fields have to go onto the detail tab making it a bit busy looking. Under most circumstances only the technicians fill these fields in after the original request gets created. We believe having a separate tab for additional
SMS
Dear all, My SMS vender make the mobile NO. format like “+” (As +852xxxxxxxx) And while I update my user mobile NO. +852123123123 to reset my password with sms code but fail. So I check the logs on my SMS vender and say "mobile NO. 852123123123 it not correct." Cause my SMS vender format, So how can i fix this issue. Thanks!
Group automated deployments
Currently, I am in the process of catching the machines up on updates. Since i've took over this position, it's been a very slow process. Due to a majority of our sites having very low bandwidth, we've opted to switch to manual pushes instead of automatic deployments. Mainly due to the fact that automated deployments grab all approved patches and push them all at once. What i want to do is create groups of deployments for patches, IE: Monthly security updates, Office updates, etc. Reasoning behind
OS Deployment Licensing
I inherited Desktop Central and was wondering how OS Deployment licensing worked. I see I have the following licensed: OS Deployment - Add on Number of Server Machines : 1 Deployed Server Machines : 0 Number of Workstation Machines : 4 Deployed Workstation Machines : 0 Does that mean I can deploy only one Server and one Workstation or does it mean I can only deploy one server and 4 workstations at a time? Looking to better automate and standardize our workstation deployments for
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue - June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina June 11th -Mexico Sheraton María Isabel Hotel Av. Paseo de la Reforma 325, Tabacalera, 06500 Ciudad de México, CDMX,
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