Technician Training Dashboard - Logging records for coaching technicians

Technician Training Dashboard - Logging records for coaching technicians

Is there a plan to have a feature wherein we can log coaching sessions with technicians within SDP?

We have SMEs, Managers, Supervisors, Senior IT personnel who regular perform coaching sessions for new and existing technician for handling improvement on a specific record (i.e. Request, Problem, Change, etc.)

Right now, the log recording is all over the place - some in spreadsheets, word docs, and other platforms. It would be easier if we can easily manage it within SDP.


                  New to ADSelfService Plus?