Hello folks,
     
    
    
     
     
    
    
    
     
     
    
    
     Agenda:
     
    
    
     During the session, we'll talk about how you can leverage analytics to assess help desk operations and behavior, and draw actionable insights to improve customer service.  
     
    
    
     
     
    
    
     Join us for a free session and learn how to leverage analytics to, 
     
    
    
     - Make it easy for customers to raise requests. 
 
     - Make the first response count. 
 
     - Empower users.
 
     - Identify and troubleshoot bottlenecks that stall request resolution.
 
     - Keep your help desk technicians happy. 
 
    
    
     Date: June 27, 2019.
     
    
    
     Time: 2pm AEST | 10am GMT | 10am PDT
     
    
    
     
     
    
    
    
     
     
    
    
     In case the timings don't work for you, register anyway, and we'll send you a recording of the session later on.