Manage engine Service desk plus - One of the User not visible under requesters after importing from AD
One of the User not visible under requester's after importing from AD, the log says import successful. however one particular user is not visible under requesters tab. Require your assistance.
(solved)Backup ServiceDesk Plus Database Fails
We are trying to backup database on our old SD+ workstation (Win7) and restore it into our new SD+ workstation (Win10). *The same version of ServiceDesk Plus (8.0.0) is installed on both workstations As far as the backup process we were able to start following below instructions: https://www.manageengine.com/products/service-desk-msp/help/installation-guide/documents/perform-backup.html However the backup seems to fail every time during the process, it says: ERROR: invalid page header in block 1
Supported QR Code Printer
Is there a preferred printer for QR Code? should any laser printer can support QR Code for asset scanning?
Mozilla fixed Zero-day vulnerabilities in Firefox
Mozilla addressed two zero-day vulnerabilities in Mozilla Firefox that were being used in targeted attacks in the wild. CVE-2019-11707 is a type confusion vulnerability in Mozilla Firefox that can result in an exploitable crash. CVE-2019-11708 is a sandbox escape vulnerability. Combining both CVE-2019-11708 and CVE-2019-11707, attackers can perform arbitrary code execution. Thunderbird is also affected but generally cannot be exploited since scripting is disabled when reading mail. Following this,
Mozilla fixed Zero-day vulnerabilities in Firefox
Mozilla addressed two zero-day vulnerabilities in Mozilla Firefox that were being used in targeted attacks in the wild. CVE-2019-11707 is a type confusion vulnerability in Mozilla Firefox that can result in an exploitable crash. CVE-2019-11708 is a sandbox escape vulnerability. Combining both CVE-2019-11708 and CVE-2019-11707, attackers can perform arbitrary code execution. Thunderbird is also affected but generally cannot be exploited since scripting is disabled when reading mail. Following this,
[SDF-59846] Show Project ID Within Project
Good afternoon, would it be possible to add the Project ID to either the Project Details or above where the Due Date/Milestones/Tasks are located in the Project? We'd like to be able to reference the Project ID from within the project itself rather than having to back out to the project list to find it. Thank you!
Create Lync Account - Using Custom Menu/Trigger
So our procedure and policies changed on creating lync accounts. This led me to create a powershell script to make this quick and easy, so I decided to share a powershell script I wrote. I hope this helps some people out there. Not promising any support though =D # ------------------ Start Script ------------------ # Store request data passed to script - this must be first element in script param ( $json = "none" ) $jsondata = Get-Content $json -Encoding UTF8 #Encode if necessary $requestdata
Unable to start ADSelfService Plus service
Error 'The ManageEngine ADselfService Plus service terminated with the following service-specific error: %%4294967295'
ADSSP not starting on it's own
I have ADSSP installed as a service but suddenly the application won't run unless you manually start ADSSP on the server. If I backup the database, and reinstall, will the backup restore any customizations I've made? Thanks!
"Back to home" link
Hi. Has anyone had the chance to change the "Back to home" link (image below), after a user has successfully reset their password? The problem is that when the user clicks on the "Back to home" link, they go back to http://server_name:port_number/showLogin.cc. They get confuse and click on the Reset Password again. I want them to go back to the original page, like, Owamail.
OS Deployment
Can I upgrade OS with Desktop Central? In place upgrade of Windows 7 to Windows 10?
Category/Subcategory/Item Taxonomy
Has anyone developed (and is willing to share) a Category/Subcategory/Item taxonomy for all of the standard type of IT Helpdesk and Enterprise Application incidents and services (and problems for that matter)? Any help would be greatly appreciated. Thanks.
New grouping feature and user permissions
Hi, I have grouped a number of different interfaces into different groups, but a user with operator permissions cannot access these groups.
IT analytics in 90 seconds: Analyze time spent in different support groups
View a detailed overview of the time spent across your help desk groups using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Allow two-factor "remember me" setting
While I applaud ME's inclusion of two-factor authentication in ADmanager, it doesn't seem to have been implemented with any forethought with regards to usability. If you have a session timeout of 15-20 minutes, you're basically forced to 2-factor auth back into ADmanager 12-20 times per typical work day. Also, what happens if a technician forgets his/her phone at home? There is no temporary "exception" process. Please implement a "remember me on this computer" setting that allows us to define how
Send Notification on Disable User
Is it possible to configure a notification profile when an account is disabled through ADManager?
Unable to edit custom attribute in user creation template
I have created custom attribute for Employee Number field and linked it to user creation template. The field is visible by the technician but its greyed out and not in editable mode. Can someone help me out how to fix this issue?
How do I share the complete workspace to a user
Hey team,I'm looking to share a workspace I created in Analytics Plus to another user. Is there a way to share the entire workspace without having to share the tables, charts, and dashboards separately.
Help desk roles "AD Report" checkbox is unchecked after update to 7.0.1
Hi After update ADManager to last version 7.0.1 Build 7010 I found that the checkbox "AD Reports" (in "AD Delegation" / "Help Desk Roles") is unchecked for all helpdesk roles, but all reports sub-item checkboxes remain checked as they were. If I enable checkbox "AD Reports" for helpdesk role, my settings is resetting and all reports sub-item checkboxes becomes checked.
Asset scan - Wrong Product Type > CIType association
Hi, I have a problem when scanning assets. I'm using the agent and I configured a custom product as you can see in the following picture: The scan finds the exact model -> "Latitude 7490" but sets the CIType to "Server" instead of "Workstation - Laptop". If I try to edit the asset Product Name manually then it gets linked to the right CIType. This is the state right after the scan: Then I click on Actions->Modify Type: and without changing anything I just click Save. Doing so moves the asset directly
Changes in v10, Longwinded procedures closing tickets
Hi, Is it just me or are their more steps involved when closing tickets since V10? In V9 you could simply select the drop down items, enter a work log and then close the ticket. Now you have to enter the worklog separately and the resolution separately meaning more time spent doing the same thing... Can we modify Servicedesk and tailor back to how it was? Cheers,
Pre-configured SDP with basic industry standard templates
Do we have or has anybody tried a pre-configured SDP with basic Industry Standard Template? Reason is we are doing a lot of Client POC, so instead of configuring from time to time Can we create (from back-up) or any other way so that we can load a pre-configured basic or advance configuration with industry standard templates. So that we can just load the back up on every POC request. Any suggestions are highly appreciated. Thanks, Allan
Request Management - most used request template, category and top requesters based on request count
To make any changes to these queries, refer to this post. Report to find the most used template in the application: SELECT serd.Name "Service Category", reqtl.templatename "Template name", count(wo.WORKORDERID) "Count of Request" FROM WorkOrder wo
LEFT JOIN RequestTemplate_list reqtl ON wo.TEMPLATEID=reqtl.TEMPLATEID
LEFT JOIN ServiceDefinition serd ON reqtl.PARENT_SERVICE=serd.SERVICEID
WHERE reqtl.isdeleted='0'
GROUP BY serd.Name,
reqtl.templatename
ORDER BY 3 DESC To find top used category
Very Slow deployment to Branch DS servers
When I was attempting to deploy a Application to my Branch PC's the replication was very slow and most of the time replication was not working at all. is there a fix for this besides setting bandwidth utilization to unlimited? right now I have bandwidth set to 4mbps.
Request Management - requests based on incident and service templates
To make any changes to this query, refer to this post. Request based on incident and service templates: SELECT reqtl.TEMPLATENAME "Template Name", wo.WORKORDERID "Request ID", dpt.DEPTNAME "Department", sdo.NAME "Site", cd.CATEGORYNAME "Category", scd.NAME "Subcategory", std.STATUSNAME "Request Status", ti.FIRST_NAME "Technician" FROM WorkOrder wo LEFT JOIN RequestTemplate_list reqtl ON wo.TEMPLATEID = reqtl.TEMPLATEID LEFT JOIN DepartmentDefinition dpt ON wo.DEPTID = dpt.DEPTID LEFT JOIN SiteDefinition
Windows Agent - Why port 9000?
Why is it that SDP is using port 9000 on the Windows Agent for scanning and fetching information? Is there a plan to change this in the near future? https://www.speedguide.net/port.php?port=9000
Flexible SDP PM Scheduling
Hello, I would like to see more options for scheduling PM in SDP. In my case, I want to schedule a monthly backup ticket. Since we follow the accounting calendar, we would need to to something like week 4-4-5 (x4) to properly schedule it. It would be nice. Thanks. Marco.
API V1 Powershell Repo
I put together a small repo of some API V1 powershell functions I've built that work for creating requests, adding notes, and updating requests. Feel free to use any of these you like! https://gist.github.com/aggiebck/60efda1eea63431d5a7d8c05f05379e0
67.0.3 and Firefox ESR 60.7.1
When will these version be available?
Ubuntu 18.04 Clients not Showing any Missing Patches
Hello- We've used MEDC for a while now for all of our Windows systems, so I figured I'd give it a try on the handful of Ubuntu 18.04 systems we run. The agent install went perfectly fine and the system shows up in the console, however after a scan, it shows that no patches are missing and it has 114+ installed. If I run an "apt update" on the client itself, it says that 182 packages can be upgraded. Is there something I am missing?
Service Desk Build 10501 Slow In Internet Explorer 11
Hi, After successfully upgrading our TEST environment to the most recent Service Build, I am noticing Service Desk is extremely slow in IE 11. This however is not a problem if using Google Chrome, its almost completely the opposite. Any idea's on what could be causing the issue with IE? Thanks
ITIL incident management & SLA & response time
Hello When defining SLA's in SD+, you can configure a response time: What is the criteria for triggering the response time? How does SD+ know that a response has been undertaken for a ticket? Is it the automatic mail to the requester, when a ticket is created in the system? when a technician sends a first mail? when the request status is set to 'in progress' ? Thanks for helping me to understand it. Best regards, Marc
License SDP Expire
Hi Manage Engine Support , We currently use the SDP type subscription, which will end the contract on 5 October 2019. In the meantime, we are processing the contract renewal which is under consideration from the management. Could you please let us know what will happen if we couldn't renew contract before 5 October 2019? Best Regards,
Launching advanced analytics for ServiceDesk Plus' asset management module
Hello folks, We're delighted to announce the launch of advanced analytics for ServiceDesk Plus asset management module. You can now gain a complete overview of your enterprise's IT and non-IT assets—all in one place. With advanced analytics for asset management, you can, Get actionable insight to improve asset performance and software usage. Plan asset purchases, taking into account the complete history of assets such as purchase cost, active life, percentage of depreciation, and residual costs.
Launching advanced analytics for ServiceDesk Plus' asset management module
Hello folks, We're delighted to announce the launch of advanced analytics for ServiceDesk Plus asset management module. You can now gain a complete overview of your enterprise's IT and non-IT assets—all in one place. With advanced analytics for asset management, you can, Get actionable insight to improve asset performance and software usage. Plan asset purchases, taking into account the complete history of assets such as purchase cost, active life, percentage of depreciation, and residual costs.
SQL Server 2016 Database Snapshots detected but not removed
Hi Team, We are using database snapshots to protect against some scema changes. CREATE DATABASE [SS_XXX] ON (Name = 'XXX', FILENAME ='F:\DATA\MSSQL13.MSSQLSERVER\XXX.SS'), (Name = 'XX', FILENAME = 'F:\DATA\MSSQL13.MSSQLSERVER\XXX.SS') AS SNAPSHOT OF [XXX] APM is detecting the Snapshots as databases in the instance (which is technically correct). The issue is when the snapshot is dropped APM still reports that the database exists after the drop is exexuted DROP DATABASE [SS_XXX] How
Removing the 'Site' Drag and Drop field in Incident templates?
Is there a way to not have the 'Site' field show on Incident templates? I can't seem to be able to remove it from any of the templates. We do not want the requester to see the field - and I can't select it through a custom action either. Any help would be appreciated! Tony
make local authentication default at login page instead of LDAP
Hi May I know how to set the local authentication as a default login on the login page. I have enabled the LDAP and the default logon is set to LDAP Authentication. I would like to set local authentication as default login. Thanks.
links
Does anyone know how i can link the following how do i link requester name, assets, department and site so that when the requester adds their name all of the above are auto populated.
Trigger notifications to requesters
I am looking to notify specific Requesters that a new hire is coming on board. These requesters will be in responsible for creating accounts for said new hires. I have a template setup for our HR team that will come to the IT team when someone is initially hired. I need to be able to perform a task that will notify users that are not technicians so that they can begin creating the accounts for the systems that they are responsible for. What is the most efficient way to do this? Thank you for the
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