ServiceDesk Plus Professional - Custom categories are not included in reports and widgets
We recently expanded the list of categories to better represent the work we perform. The new categories and subcategories are not available in the reports wizard, only the original default categories are. What must be done to make the new active categories available to the reports wizard? Your Version: 10.5 Build 10511 Latest Version: 10.5 Build 10511 License Type: Registered Version Product Edition: Professional
Total Category & Sub category Excel report or Grid view output from application
Hello Support Team, Is there any way can we export the all categories and sub categories created in ME through power shell or sql Query to a csv or grid view output. We are using service desk plus 10012. please help me, Thanks Subrata Pradhan Mob- 9874562570
Request Print Preview Options
Is there a way to have all the print preview options appear unchecked? Instead of all checked off?
Reply to specific Notes/Conversations
We have some suggestions to improve tech/tech conversations with in a ticket: the ability to reply to a particular note or email conversation and begin a new thread the ability to collapse or expand all notes or email conversations ability to notify others with a note (use the same function as 'notify when a ticket is added' box/fields) embed pictures in a note attach a file within a note
[Announcement] Free, one-day OpUtils training on September 18th, 2019!
Hi friends, Are you tied to your network? Always checking its status and unsure if or when it'll create a huge mess? If so, then ManageEngine OpUtils may be just what you need. OpUtils training was a huge success last year, so we're continuing training into 2019. This in-depth and intensive training will help you tackle various challenges with your IPs and switch ports. Trust me, you don't want to miss it. Click here to register now! Here's a quick look at the topics we'll discuss: Introduction
Update Departments
Before setting departments for my requesters, they added requests. I then changed all the users in bulk (selected all Requesters and used "Assign to Department" under the Actions menu) to add them to departments. Their requests did not update. Is there a way to change these requests without editing each one, changing the requester once and then changing it back?
API search for requests after certain date/time
Hi all, I'm currently trying to get requests from SDP using the API so I can import them into another system. To do this I want to search for the latest requests. I tried multiple things, but all I can currently get is the last 100 items. However, what I would like to have is the requests that were added in the last 5 minutes. Can you please help me in finding out what I'm doing wrong? The current code that does work (python), but without searching for the last 5 minutes: import requests inputdata
[SOLVED] Email Commands - Additional Fields
Quick bit of context: Trying to save some time modifying the ticket after a specific SQL job is completed. Got so far in that after the job is run, it'll send an email and the form will fill out the Category, Impact etc. However when trying to modifying some additional fields, nothing. Snippet; @@GROUP=Application Support@@ @@CLIENTS=Hood Group@@ @@TICKET OWNER=App Support@@ So in this case, the group changes fine but Clients and Ticket Owner remain at the default option. Both are common fields,
What does Error code 10008 mean ?
The patch database in DesktopCentral has suddenly stopped updating this week and we don't know why. We suspect it may be something to do with our proxy server. I noticed in the serverout log it has error messages referencing error code : 10008. If we could identify what this error code means then it might give us a clue as to where the fault lies.
New Install ADSSP - Sorry,the page you requested was not found. Back | Sign Out
I have a brand new install of ADSSP. There is nothing else installed on the server. I have managed to get it to load, and install it as a service. When i try to load the console on the server or remotely the page authorization.do shows the error Sorry,the page you requested was not found. Back | Sign Out. Most of the fixes i have seen for this related to builds from 6+ years ago and I am not sure if the steps still work, But if they do, i added 8443 as an SSL handler and it gave me a protocol error.
Template usage report - PostgreSQL report
Hi, With regards this thread https://pitstop.manageengine.com/portal/community/topic/report-on-template-usage Would you be able to provide the same query for PostgreSQL please? @Database Name = PostgreSQL@ @Database Version = 10.5@ @Current Build = 10504@ @32 / 64 bit installation = 64@ Thanks, Stewart
[SDF-45480] How to manage Change Request View
Hi We are using Service desk plus and would like to know whether you can manage the views under the change request menu just like you can in the Requests menu. Request menu you have option to manage views and customize views. Change View menu you do not have this option: thankyou
Change Management multiple approvers
Right now it looks like only the Change Manager approves a change request and you can only set one Change Manager. We are looking for a way to have multiple people have to approve a change request in order for it to be implemented. Is there any was to do this? Thanks, Chris Trauner Network Analyst
Newsletter de Agosto!
¡Newsletter de Agosto! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Unknown Error. Code : -2145124329
Unknown Error. Code : -2145124329 I got this error code while deplying a Micrisoft Patch (Patch ID : 26143). Desktop central version 10.0.422 There is no information about this error code. Can anyone please assist? Thank you Mohammad Ezzi
[ManageEngine] Your free PST migration tool is here!
Introducing PST Migration Tool! This free tool allows you to export your Exchange and Office 365 mailbox contents to PST files, and import PST files in bulk to Office 365 mailboxes. Learn more. Download Free Tool Suite 5.5.2 By downloading the free tool suite 5.5.2, you get access to the PST Migration Tool along with 19 other free tools that help in efficient Active Directory administration. If you are using the free tool suite version 5.5.1 or earlier, please download the latest version (5.5.2) to
Unable to generate the report,
Once I try to run any report link from reports section I am getting below error. Please suggest. Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace : net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. Invalid escape sequence (valid ones are \b \t \n \f \r \" \' \\ ) value
Restore default '"Modified Admin Groups"
Hello Anyone know how to configure this alert? I try to create it manually but it does not work thank you
Do you use PowerShell scripts to notify users of password expiration via email?
Most IT admins use PowerShell scripts to send password expiration notifications to users' email addresses configured in Active Directory. However, if admins want to send or schedule multiple email notifications, PowerShell scripts might be of little help. ADSelfService Plus' Password Expiration Notifier, on the other hand, enables IT admins to set up a scheduler to send phased SMS and email alerts to users from an easy to use interface. It can also send email alerts for soon-to-expire accounts as
Auto-close SRs
Hi, Is there a way to configure OpMan/ServiceDesk Plus to so that certain alerts from OpMan auto-generate SRs in SD and close automatically?
Linux User Privilige
Dear support, Please send me require user privilege for Linux , SUSE, UBUNTU, ..etc to discover servers , we don’t recommend using root password Thanks, Hani Nasif Sr.Systems Engineer ManageEngine Golden Partner KSA
Manage Engine MDM - Assign enrolled devices to a group using an API
Hello, Can someone advise on API end point that can help in programatically assigning enrolled devices to a group? Thanks in advance. Cheers Hitesh.
IPAM & SPM Add-on
I want to install for review IPAM & SPM Add-on (trial) for opmanager. where download?
Patch Scan timeouts only on systems with 'WinBuildVer:18362 - Windows Server version 1903'
Hi Team, I'm just setting up a new installation of DescktopCentral 10.0.430, everything works fine excluding for Patch Scans on any Windows system running 'Windows Server version 1903 Datacenter Semi-Annual Channel (core installation) Edition (x64)' or 'Windows Server version 1903 Standard Semi-Annual Channel (core installation) Edition (x64)' both being Windows Build#18362 . All systems are on the local LAN subnet. I have followed all your tips for the timeout issue, UNC, LocalAccountTokenFilterPolicy, UAC,
NCM Plugin Fail Backup TFTP No route to host
Hello, I'm trying to configure backup with NCM during testing credential fail with this error copy startup-config tftp://<OPManager server IP>/2_ConfigFile.txt vrf default Trying to connect to tftp server...... TFTP put operation failed:No route to host the error is because in this switch vrf is not configured with default name but with "custom" name. where can I change it? Is it possible to have different "custom" name based on device?
[ForYourInformation -5]:New enhancement in Project module
Often Project management involves planning and organization of a company's resources to move a specific task or event towards completion. In most scenario's it has a defined beginning and end in time. Any organization will follow best practices, long discussions, automation, to ensure seamless workflow. Though situations end up with some human errors. We all loved to have the function to correct particular errors with minimum/no impact. In older builds of Service Desk Plus, we followed a controlled
Static IP for wifi profiles
Hi there, I'm trying to push out a wifi profile to some Android tablets, which is just a simple WPA2-PSK network. The Android device gets the profile and authenticating to the wifi network works fine but for some reason it's getting set with a static IP in the 192.168.1.0/24 range (192.168.1.100) when I want DHCP so the device gets an IP automatically. I can't see settings in the profile that let me define IP settings for a given wifi network. Has anyone else had this issue and know a work around?
user privilege to scan patches and install agent
Dear support, Please send me require user privilege for Linux , SUSE, UBUNTU, ..etc to scan patch servers and install agent , we don’t recommend using root password Thanks, Hani Nasif ManageEngine Golden Partner, KSA
Weblogic Managed Servers
With the professional version of ManageEngine, Can I monitor weblogic managed servers?, Do I need the enterprise version? I have already managed to monitor an admin server and some managed servers but I have problems trying to monitor Oracle UCM (Universal Content Manager) servers.
[SDF-35328] Can requester save the ticket before submit
Hi, May i know is the requester able to save (as draft) before submit the ticket? Scenario: Requester already key in so much information and not able to submit due to some rules we already set in the form. Requester need to submit at the certain time (which is match the rules). Requester need to cancel the ticket and redo again. Hope to hear from u Thanks.
Migration problems and support requests closed.
Good morning, Since a few months ago, the updates of Service Desk Plus give many problems, finally we have to open case to solve it. We want to migrate the system to a new platform, as we have been on an old server for 8 years, which update after update may be causing these problems. When performing the migration and restoring the database, the application on the new platform fails to start. We open a ticket to get support and without getting an answer you close it again and again. Please, if
Purchase Request Report - All Inclusive
Good Afternoon! We would also like a report for Purchase Requests, but we will need it to be all inclusive. Our version is 10.5 and Build is 10511 and we use PGSQL (On Premise). Purchase Request # Priority Created By Status Created Date Subject Cost Center Description Training/Conf. Start Date Training/Conf End Date Travel Start Date Travel End Date Attendee(s) Location Benefit to be Gained for Attending Additional Comments Item Name Description Quantity Total Total Cost Approved by Approved By Date
can use ms sql xpress with free standard service desk version
I need to test if the standard version of service desk plus works with the ms sql xpress database or not and which versions of ms sql xpress are supported.
migration from one server to another Service Desk Plus Free
I have followed the procedure of migrating Service Desk Plus from one server to another but once completed Service Desk Fails to open up on the new server. Any help would be appreciated.
Using reports as input parameter on custom menus
Hi all, is it possible to use reports as input parameter for python scripts on custom menus, just like on custom schedules scripts? thanks.
ADManager Plus Usability \ Features
Do anyone have any other concerns on ADManger Plus like me... - When delegating OU's to specific technician, tech logs in tool only displays Computers etc, Users etc... - Failover \ High Availability is not properly implemented - Lot of usability issues in UI - Role Based OU delegation in single user and group modifications - So far none of my upgrades have been successful, and I am keep getting multiple patches, Simultaneously new patches creating new issues
Cannot add windows credential in opmanager installed on linux server
Hi, We have just purchased opmanager premium. I have set this up on a Linux Server. When I try and add a credential, there is no credential type for Windows. There is only snmp and telnet credential types. Am I able to add a Windows credential type to my Opmanager server running on Linux, or do I have to install Opmanager on a Windows server to be able to add a Windows credential. The Windows credential is available to add in Opmanager setup on a Windows server, but now in Opmanager setup on
Upgrading to 10500 fails (not gettimezone problem)
I have SD+ version 10017 running on ubuntu x64. In my first try in upgrading it i have had error which were resolved by solution presented in this topic: https://pitstop.manageengine.com/portal/community/topic/upgrading-postgresql-completed-extracting-15-completed-error-occured-while-migrating-postgres-database But i have faced with another error after that: ... Upgrading PostgreSQL from 9.2.4 to 10.5 Migrating data 16% Completed [/] Error occured while migrating postgres
How to include all request properties when making "all requests" v3 API call
{ "list_info": { "row_count": 20, "start_index": 1, "sort_field": "technician", "sort_order": "asc", "get_total_count": true, "search_fields": {}, "filter_by": { "name": "1501_MyView" } } } Ok, the above INPUT_DATA pulls all the open tickets for a custom view. But how do I include all properties of a ticket. Our documentation claims that a "fields_required": "[get_all]" should be returning all properties of a request.
AD360 build 4222 released.
Hello Everyone! AD360 build 4222 is available for download now. The new build features a security enhancement: Enhancement: Implemented security measures to prevent CSRF attacks. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section below. Regards, AD360 Team Toll Free: +1-888-720-9500 Direct: +1-408-916-9890 ad360-support@manageengine.com
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