Redirect to Dashboard after Technician logged in
Dear support, Is there any way to redirect Technician to dashboard page after loging to SDP ?. Thanks in advance
Autoclosing tickets based on specific senders/adresses (servicedesk)
Hi, The idea is to auto-close tickets based on a specific or multiple specific senders to avoid clutter. Almost like a spam filter, but seperated from exchange and handled internally in servicedesk. My skills in Python are not quite up to this task, so I was hoping someone might have done this already? Thanks for any and all help :-) Br/Ludvig
Feature Request: Worklog to Closure
We really like the new Request Closure wizard and would like to see this small change to the Workflog window. If the worklog is mandated and missed upon closure, the tech is guided to the Worklog tab. Once the worklog is added they then must Save and go back to the Status field to select Close. We'd like to see a new button added to say 'Save and Close' which will then start the closure process:
USB read only restriction
Hello, Is it possible to create an script to allow certain users to read USB information but not to write it? regards
Analytics Plus upgrade failure
I get this error- Irrevertable exception occurred/error in preProcessor uninstallation completed when I try to upgrade analytics plus. Please help.
NodeJS Updates not deployed
Hi, our environment contains 4 machines running NodeJS 10.x but DesktopCentral seems to not recognize NodeJS is installed on these systems because updates to NodeJS don't apear in missing patches view.
Security Advisory | ManageEngine OpManager
Dear Customer, Greetings from ManageEngine OpManager. This is a security advisory mail for Applications Manager Plugin (APM Plugin) users. It came to our notice that previously, a user was able to bypass the username-password requirement and execute arbitrary commands on the server in the APM plugin. This issue has been fixed in the latest version of OpManager. To know more about the vulnerability, click here. Recommendation: We highly recommend that you upgrade to the latest version of OpManager
Forwarding ticket to non-SD plus user
Is there a way to forward a ticket that was created in SD plus to a user that does not have access to the application?
Query for Custom Groups
Hi all, Hoping someone can point me in the right direction. Database is postgresql. I am trying to list all managed computers under a dynamic custom group. Select * from resource - will return the resourceID, name, domain_netbios_name etc I see my custom groups have a resourceID assigned and all groups returned are resource_type 101 Select * from CustomGroupMemberRel returns back member_resource_id and group_resource_id, but neither of those fields contain the dynamic group ID's. My APD tasks have
$SenderName variable does not work in canned responses
The $SenderName field is available to be inserted into Canned Responses but when you reply to a ticket and insert a canned response the $SenderName variable shows up as 'NULL' in the email.
[DidYouKnow -4] Self-service portal and knowledgebase
Hello folks, This time I'm here with yet another tip that will enable you to utilize ServiceDesk Plus optimally. The same incidents\questions, reappearing time and time again. Sound familiar? Responding to the same question over and over again is a huge waste of time and resource. How do you overcome this redundancy and free up your users to spend more time on higher-value tasks? One of the easiest ways is to choose a system that empowers your users. Ask yourself, does the system have: -- A self-service
Register for Enterprise Service Management (ESM) beta version
Dear Customers, Much awaited ESM (beta) build is almost ready for the customers. If you would like to get the beta service pack(ppm), please subscribe the below link. Once the service pack is ready for the testing, we will be able to share you the beta ppm file in batches through email. Since its a beta service pack(ppm), you can use your existing test setups to migrate your data. If not, create a test bed and upgrade your installation to the latest ESM version. Note: We recommend you to apply
License allocation in ServiceDesk Plus
Hi guys, I'm trying to use SD+ to manage our Microsoft licensing but having some challenges. If I create a license for Windows 10 Enterprise, it does not allow me to allocate this license to a machine reporting Windows 10 Enterprise 2016 LTSB. This is a problem as there are multiple LTSB/LTSC versions of Windows 10 Enterprise that all use/require the same license. If I have to create multiple versions of the license for each edition i'll end up with duplicate amounts which messes up the reporting
Cannot migrate default database to MSSQL in AWS RDS
I am following the instructions listed for migrating the database, but I keep getting an error message: "Socket Time Out while trying to fetch database instances from host". I have tested by using a security group that allows all traffic to the database instance, and it still fails with the same error. Has anyone been successful in doing this so far? Thanks Gary
Win7 to Win10 1809 upgrade fail unknown error -1047526944
Hi I'm trying to perform an upgrade of Windows 7 to Win10 1809 but I'm getting the following, any ideas? I've removed AV from the PC as I thought aht might be causing the issue. [ 2019-08-27 10:26:48:827 ] [ 4936 ] [INFO] ########################################## INSTALLATION ################################################### [ 2019-08-27 10:26:48:827 ] [ 4936 ] [INFO] InstallGivenPackage : Going to perform the Installation action for the given Package. [ 2019-08-27 10:26:48:827 ] [ 4936 ] [INFO]
IT analytics in 90 seconds: Reduce IT operational costs using analytics for asset management
Leverage Analytics Plus to gain insights on the total cost of ownership of assets to cut down on IT operational costs. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Reduce IT operational costs using analytics for asset management
Leverage Analytics Plus to gain insights on the total cost of ownership of assets to cut down on IT operational costs. If you're not already using Analytics Plus, download your free 30-day trial today.
How to send notification on specific process monitor?
Good day, I currently have a specific Process Monitor in place on a couple of Windows servers. I'd simply like to say "if this process is not running, send out an email notification". However, when I step through the Notifications tab, I can configure the profile type, but am unable to find this particular process under the selection criteria. Is there some other way to set up this type of notification, or is there something I might have to do such that this particular process appears under the list
Auto resolution supplied by System?
Recently we began seeing work orders with an empty Resolutions added by System account immediately after the CREATE function by the Requester. We have no change logs that indicate any configuration changes were made. Has anyone seen this behavior, or able to assist in troubleshooting the cause? The state of the work order remains open, and autoclose is not configured. Thanks in advance!
Reinforce data protection with our all new Data leakage prevention solution: "Device Control Plus".
We are absolutely glad to inform you that we have introduced a brand-new Data leakage prevention solution for removable devices - Device Control Plus Reinforce data protection with our all new Data leakage prevention solution: Device Control Plus. Control, block and monitor all USB and peripheral devices effortlessly. Eliminate data loss due to unauthorized data transfers. Implement file access control to prevent unprivileged access. Get your work done quickly by granting temporary access to
Reinforce data protection with our all new Data leakage prevention solution: "Device Control Plus".
We are absolutely glad to inform you that we have introduced a brand-new Data leakage prevention solution for removable devices - Device Control Plus Reinforce data protection with our all new Data leakage prevention solution: Device Control Plus. Control, block and monitor all USB and peripheral devices effortlessly. Eliminate data loss due to unauthorized data transfers. Implement file access control to prevent unprivileged access. Get your work done quickly by granting temporary access to
How to set or modify NTFS permissions using ADManager Plus
ADManager Plus, an AD management and reporting solution, simplifies file server permissions management by offering built-in options to set, modify or revoke NTFS and share permissions of folders. With ADManager Plus, you can not only manage the access rights of multiple folders at once, but also assign granular NTFS and share permissions for individual folders. Prerequisite for setting or modifying NTFS permissions via ADManager Plus: The file server, which hosts the folders whose permissions
Requests - Resolved but re-opening upon contact
Hi, I have the below setting set to stop cases being reopened on a respons through email or the portal, but it still seems to be happening. I think this may be that the case is classed as resolved not closed. Can somebody answer whether or not the below definition of "closed" is that it will only do it on the closed request? If so - Is there an option to do the same on resolved at all? We tend to put all our cases as resolved so it auto pops the resolution field to ensure we have everything ticked
Due-by Date: How to manage the due-by dates that have customer dependencies
Hi folks, We have due-by dates assigned automatically using SLAs, but the question comes into play when we have requests that require development. Scenario #1: We have a SR with multiple tasks to make some changes in a development system, validate with the user, and then promote the changes to a production environment. Because the due-by date is set as a rule but the dependency is outside the scope of our management (i.e., the customer must validate the changes, and we have to wait on the customer),
Time Report
.Hi. I would like to create a report that calculate the ''lifetime'' of a Service Request, from Created time to Completed time. (count Completed time - Created time) I tried with the Time elapsed but i noticed that it does not include the no working hours and also when the Request status is On hold or Waiting for requester the time in Time elapsed does not count. Any help will be gratefully received. Thanks, Panos.
Resolution submitted by : System
HI if I send mail my Request add Resolution submitted by : System
Restrict the ticket creation from unauthorized users
Expectation: Only authorized users can send the mail to the service desk then only it will be created as a ticket in the tool. is any approach there to achieve this?
Audit Section has no logs inside web panel
Hi, installed trial version of PMP 10.3 (latest version downloaded from ME website). Patched windows completely. PMP prerequirements installed (.Net and C++ redis). resource discovery works, account discovery works. but there are two problems: 1- Audti section has no logs and top 3 check boxes in Audit Actions > Configure resource Audit is not selected. when i select and hit save everything seems normal. but if i open it again i can see thoses 3 checkboxes are unchecked again. i checked multiple
Reinforce data protection with our all new Data leakage prevention solution: "Device Control Plus".
We are absolutely glad to inform you that we have introduced a brand-new Data leakage prevention solution for removable devices - Device Control Plus Reinforce data protection with our all new Data leakage prevention solution: Device Control Plus. Control, block and monitor all USB and peripheral devices effortlessly. Eliminate data loss due to unauthorized data transfers. Implement file access control to prevent unprivileged access. Get your work done quickly by granting temporary access to third-party
linux sh for Postgresql setup
I would like to install Postgresql on a a linux server dedicated just for the database and then point the ServiceDesk linux web server to use it. What is the correct way to setup Postgresql on the second server--does one of the sh files start the process and if so, are there parameters I need to supply? Thank you.
Perform EXTERNAL SQL Query
Is there a way to pull data from an external database using a script within a workflow or a ticket? I'd like to pull information in from an external source. Ideally it'd update custom fields I would create, alternatively it could dump into the note section. Anyone have any idea if this is possible?
Falla en el envio de correo a los tecnicos cuando se ingresa una solicitud
Estimados, Cuando un usuario ingresa una solicitud no se esta enviando el correo de notificando a los tecnicos. El servidor SMTP esta correctamente configurado porque están funcionando las notificaciones cuando se asigna un ticket, o enviado una respuesta desde el sistema. Estas son las reglas de notificación en las solicitudes configurada para los técnicos: Agradecería el apoyo. saludos.
Best Path Forward for Expired DEP Token and Migrating Apple ID
Hello! I have recently come onboard at a company that uses an on-premise ManageEngine MDM Plus server to manage a dozen iPads. Unfortunately, the poor thing has been neglected before my arrival and I would like some help to make sure I'm moving forward correctly and not cause a disruption in service to the tablets or cause them to become unusable. (This is also my first experience using a MDM as well as Apple products, so any newbie precautions would be greatly appreciated.) It is currently running
Migrating from OpManager Professional Edition v124000 to Enterprise Edition
Hello Support. One question. If we currently have OpManager Essential (Professional) v124034 on Windows Server 2012 R2 with MSSQL and want to migrate to OpManager Enterprise Edition, what is the procedure to do this migration? Regards. Rafael Vega.
Successfully scanned systems still showing as "health not available" in the Dashboard
Let me preface this by saying I'm new to using Desktop Central. I've got a bunch of systems reporting as "health not available" in the dashboard, and about a third of them are legit. However, the remainder have all been successfully scanned recently and seem like they shouldn't be in there. I've poked through the documentation and googled a bit, but can't find a reason why they aren't clearing out. Can anyone illuminate me on this?
How do I monitor file transfers in my organization?
File transfers are an important feature of Skype for Business servers. As an administrator, you need to keep an eye on file transfer activity and check how your employees are making use of this feature. Exchange Reporter Plus' File Transfer reports give you the detailed insight you need. To access these reports: Go to the Skype for Business tab. Click the File Transfer category. Figure 1:
Purchase Order Assets
How can I automate receiving assets on a PO and updating the associated assets on the same PO. i have tried importing assets (updating CI Name), but the import only adds the asset as a new asset, it does not overwrite the CI Name listed for Associated Assets in the PO.
2 Virtual interface, force tcp communiction only to one
I would like to show you an environment/configuration question I have PMP and OPManager in HA installed, this is the environment: 1 VM PMP 1 VM OPmanager 1 physical Machine with PMP and OpManager installed Physical machine have 2 virtual interface with different ip and different VLAN. 1 VLAN for PMP and 1 VLAN for OPManager Is it possible to configure OPManager run on physical Machine to have TCP Communication and listening port only to one of those virtual interface?
Problem with AD sync for technician
I have a issue with SDP that is repeatedly reporting 1 Deleted Technician(s) in Active Directory is/are still present in the application. You can select and delete them manually I have checked Active directory and the user object is still present in active directory and not deleted. I know I could just recreate the technician but wanted to know why this is happening?
Closing a request with open tasks
I found that I was able to close a request even though it had open/incomplete tasks. Is there a way to keep a request from being able to be closed if it has open/incomplete tasks? Thanks! Matt
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