Hi folks, 

We're hosting a webinar May 30th on Building a highly responsive service desk using ServiceDesk Plus, the second session of our Masterclass series. We'll be talking about how you can use ServiceDesk Plus to: 

• Establish communication to reduce ingress of tickets 
  

• Assemble an incident response team
  

• Collaborate effectively to quickly resolve the issue
  

• Automate incident management processess 
  

• Initiate root cause analysis and enrich the knowledgebase 
  

Using examples, we'll demonstrate how to manage a critical application failure and share various tips and tricks you can use to automate the processes. 

Register for the webinar here.

Through the Masterclass series, we explain workflows by looking at use cases involving technicians, admins, requestors, and approvers. We recommend bringing your teammates along (schedule), so you can all benefit from this free training series.

Looking forward to interacting with you and your team on May 30th!

Cheers, 

Prem & Santhosh