disable closer rules for specific tech?
Is there a way to disable specific closer rules for specific technicians? I am trying to automatically close tickets created by ADSelfservice but I have "worklog" and "resolution" as required closer rules. if there is a way to do this, I would like some idea.
This is the JSON I am trying to use, it doesnt seem to update either the worklog or the resolution.
{
"operation": {
"details": {
"requester": "%displayName%",
"subject": "%action%",
"description": "%action%",
"technician": "Tech1",
"status": "closed",
"CATEGORY": "AD Administration",
"operation": {
"resolution": {
"content": "AD changed by Tech1",
"operation": {
"details": {
"worklogs": {
"worklog": {
"description": "Adding a worklog",
"technician": "Tech1",
"cost": "1",
"workMinutes": "1"
}
}
}
}
}
}
}
}
}