[SDF-56509] Request filter behavior with multiple instances of SDP running browser
We recently upgraded to version 10.5 (MS SQL) and noticed that request filters in multiple browser tabs now sync to the same filter. If you change to My Open Request in one window/tab, they all change to My Open Request. It was nice in previous versions to have different filtered views in different windows/tabs in your browser. We were using the different browser tabs to better monitor our unassigned queue coming from email. Anyone else see this behavior or find value in having different filtered
Documentation for Marking Leave
Is there documentation about how marking leave works? I have a technician who is out on an extended break, and tasks keep getting assigned to him. I see a way to set requests to go to another technician, but when I tested, it didn't seem to work. Is there a way to delegate tasks to go to another technician? Your Version : 10.0 Build 10013 SQL Server Thanks! Joanna
Vulnerability manager Plus (Patch Management) - Disable Automatic Updates
I'm looking to push the "Disable Office 365 Automatic updates" to a group of PC's as several 3rd party applications the PC's run are sometimes broken by the application of the monthly updates provided by Microsoft. If the end user (and the PC) transitions to a different department/responsibility, how is it possible to restore the automatic monthly patching of MS Office since the registry has been "tattoo'ed" with specific entries? Thank you.
Patch Management - Disable Automatic Updates - Office 365
I'm looking to deploy the "Disable Office 365 Updates" and the changes are made to the registry of the target PC's. If the PC is removed from the grouping and I want the Office 365 updates to begin automatically applying directly from Microsoft, what is the process to make this happen. Thank you.
BUG? Minimised Chat Windows - Cover Buttons
Hi, I love the chat functionality. There is an issue with the minimised windows however as they obscure the buttons needed to cancel / save certain forms. You can just about see / use the buttons but it's difficult. See attached.
SSO not working
We are trying to setup Active directory Pass-through authentication (SSO) http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100009.html . However, it does not seem to be working. We still see the login screen(Same result in IE, Chrome or firefox) see that the computer account has been created in database and Active directory-> Computers. More info : We had customized the login page. But we put the default page back without change. Our custom logo still appears despite resetting
Migrate Desktop Central Database to AWS Aurora or RDS Native postgresql
Is it possible to migrate the DC Database to Aurora with postgresql compatibility or to RDS native pgsql? I only see an option for MSSQL in the migration wizard. Thanks!
Trouble with API.
Hi! I'm on 10250 and have some troubles with API. I want to recieve consolidated report, but when I input: "//<server_address>:<port>/nfaapi/json/device/consReport?&ResolveDNS=false&apiKey=<api_key>&BussView=false&IPGroup=false&filterStTime=00&filterEdTime=06&DeviceID=5000002&Type=speed" it returns "Error: Invalid data entered". What I'm doing wrong, can you help me?
The latest update for Windows Defender (1.299.2640.0) - Download Success but checksum failed
Got an issue this morning with the latest update for Windows Defender (1.299.2640.0) Patch ID 400009 "Download Success but checksum failed" on workstations. Checking the patch, it says it failed to download, "Download blocked by firewall/antivirus. Enable firewall configuration or exclude antivirus to allow download", however there is a 400009-mpam-fe file in the store of 110 MB size. I've tried deleting and re-downloading but this hasn't helped. I've checked the firewall and antivirus, this is not
[SOLVED] Technician accounts changed
Dear Community / Support, We have been using Servicedesk system for 2 years. 2 weeks ago, we make a mistake, we would like to test a function, so make a new user in a Active Directory. This new test user, I promoted to a technician. At this point it works well. I login with that, everything clear, permissions okay, solved tickets number is 0. Perfect. For another process, I had to give the test user an e-mail address to receive email notifications. This is where I made the mistake: since this is
spam filter on number of recipients
We are trying to avoid a repeat of a situation that occurred this moring. A users account was compromised and used to send a Phish email to all addresses in their address book. One of these addresses was our helpdesk. A confirmation notice then went from the helpdesk to everyone on the original address list. While the initial phish got blocked by most users spam filters the helpdesk one did not and many users where asking why we had sent them the phish email and had our helpdesk been hacked. Is there
[ForYourInformation -4]:New enhancement in Link Request feature
Linking Requests is a feature that primarily provides an option to relate requests to one another and set some references between them. Secondly, certain common operations such as adding notes, creating resolutions and adding work logs can also be linked between them. When two or more requests are linked, one of the requests becomes the "Reference request" and the other requests are the "Linked requests". In older builds of Service Desk Plus, on viewing the linked request from parent request will
Citrix Xenapp Monitoring fail
hi, i tried to monitor xenapp with APM but it does not monitor below: Performance of Broker Services Services Server Session Start-up Durations Client Session Start-up Durations ICA Sessions Round Trip Metrics Logon Timings Logoff Timings Diagnostics Event Log note: the permission is given as help card.
Superseded Patch Removal
Good morning! I am having a problem where superseded patches are showing up I am running PM+, Build Version:10.0.347, and have patches listed under my Missing Patches section that are considered superseded and hence are disabled and greyed out. Due to this, I am unable to select it to Decline Patch and remove it from my list. Can you please advise how to remove superseded patches so they're not considered missing?
[ForYourInformation -3]:New enhancement in User Survey
Surveys are one of the absolute best methods to get input from your potential clients/users about the services you offer. For more than decades, these surveys have given a much more clear picture of clients/users' level of expectation, needs, etc.. which had helped the organization to set their objectives and goals. We often expected the survey tool to be easily customizable and up to the current trend. Now we have a new Survey enhancement available in 10511 builds of Service Desk Plus. SDF-72081: In
Passcode, GEO Location, phone number Reset Android 9
Hi All, We have struck an issue with our latest Samsung A20 devices running Android Version 9 where we can not change the passcode of the device through the MDM, nor can we clear the passcode. Other issues that we are having are: GEO Location is not detecting the location of the device The SIM Phone number is not coming through. These issues have only just started occurring on the latest flavour of Android. Has anyone else seen this? Many thanks in advance, Peter
Can't Save Resolution
Hi, i just installed Manage Engine Plus 10.5 , when i try to add resolution to request and press SAVE button, nothing happened at all. what is the problem ? THx
Notify User Group When Task is Created
Is it possible to notify a User Group when a specific task is created? Or possibly notify a User Group when a Service Request is created?
Shedule a reboot of Windows 10 client with a countdown popup of 24 Hours
Hi , I'm using Desktop Central to push Windows Updates to Windows 10 clients. I need to display a reboot popup to logged-in users with a countdown of 24 Hours. Users should not be able to discard reboot but can minimize the popup window. How to achieve this?
Description of Windows 10 cumulative updates
Hi, I think it would be extremely useful if the description of Windows 10 cumulative updates could include the build number, e.g. currently a patch is called "2019-08 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4512495)" but in order to tell if this is a valid patch for a system, you need to check the build number online (https://support.microsoft.com/en-gb/help/4512495/windows-10-update-kb4512495) and then compare the build number listed there (OS Build 14393.3181) against
Customise Office Patches
I notice while troubleshooting downloads of Office updates, that DesktopCentral will download and package Office updates using the following xml file example: <?xml version="1.0" encoding="UTF-8" standalone="no"?><Configuration> <Add Channel="Monthly" OfficeClientEdition="64" SourcePath="D:\ManageEngine\DesktopCentral_Server\store\27250_Office365"> <Product ID="O365BusinessRetail"> <Language ID="en-us"/> <Language ID="it-it"/> <Language ID="da-dk"/> <Language ID="es-es"/> <Language ID="de-de"/> <Language
Roadmap and Team workload
Hi team We have a lot of changes and projects that it's difficult to have a complete view of everything, also because we create project and change for somethings that we want to do maybe in the next months or year I think it will be helpfull if there is a dashboard with a roadmap of your changes and projects that the IT manager can move on the timesheet by priority that can change during the year (maybe updating the data of milestone or task automatically) I found helpful also have the possibility
How do I Reinstall Norton Antivirus?
To troubleshoot the Norton issues, you will need to Reinstall Norton Antivirus. For that, download the fix tool and then save the file on your device. Then, right-click on the Norton Upgrader.exe file and after that click Run as administrator. Once you start running the tool, you will have to accept the Usage Agreement. Now, in the installation windows click on Next and proceed.
Active Directory Import - Restrict to specific OU
Is it possible to restrict the Active Directory requester import to a specific OU? Is the recommended way to do this using the LDAP sync rather than AD Sync? If so, what effect will the be on existing requester and technicians if I swap from AD to LDAP sync? Will the new LDAP sync simply take over the existing users from the AD sync? The purpose behind this is that when user accounts are disabled they are moved to a specific OU for a length of time. If they are removed from SDP they are re-imported
Preventive Maintenance Task
Hi All, I want to setup a preventative maintenance task to check the up time of servers and vm hosts. How can I create this task with tasks assigned for each server / host to be checked? I want to have the tasks completed before the ticket can be closed off so the technician can confirm it's done and add notes if required. Regards, John
Possible to set 'created date/time' from e-mail headers ?
Hello, We are experimenting with a ServicePlus MSP trial. Sometimes, we would like to be able to move an e-mail manually from the personal Outlook inbox to the Inbox SDP is processing. This works great, except for that the creation date is set to import date/time, in stead of the actual received date/time from the e-mail header. Is there a method or setting to achieve this ? Thanks!
AdSelfService App
I’ve enabled fingerprint scanning on the ADSelfService app but it’s still asking the user to enter security questions to change my password. Is there a way to disable users who have fingerprint scanning enabled from having to enter security questions as well when changing password?
Remote connection to Mac Os X 10.14.5 Mojave won't work
Hello, I am trying to reach mac computers using remote control, current version of mac is Mojave 10.14.5 . When I initiate the connection using HTML, a new window pops up but shows green screen with an indicator constantly moving left and right. I have no problems on win computers. I can see the green light on Actions menu of mac in inventory section, every other option is working but remote connection. Firewall on mac is off System Preferences>Security&Privacy>Privacy, ManageengineRemoteAccess
Associate CI to request or incident
Is it at all possible to associate CI's with a request or incident? There was a request 2 years ago for this and I'm now finding myself in the same position as wanting to do the same. https://pitstop.manageengine.com/portal/community/topic/associate-ci-to-request-service-or-incident Use Case 1 A ticket is raised regarding an issue with a specific business service that is within the CMDB, that business service is associated with the ticket and we can utilise FAFR's and custom triggers to modify other
Software Deployment versus Patch Management
Does anyone know if Software Deployment configuration and Patch Management deployment would conflict with one another? What I mean is, if I set up a Default Workstations software configuration under Software Deployment based on the Dynamic Group of Windows Workstations Windows 7 through Windows 10. I have 12 default applications within the software configuration that would go on all computers. I have the pre-check installation requirement check for the existing software, example Google Chrome version 76.0.3809.87.
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
CHANGE - Planning - Requests caused by change
Hi there, Is there an existing feature request to move the 'Requests caused due to this Change' list to Review or Close? If not, can I raise one? It makes no sense in planning... Are you planning a change that will cause requests/incidents? It makes more sense for it to be in the review or close stage when you're deciding whether a change has been successful or not. Many thanks, Dave
What should I do to "turn off Avast"?
Sometimes, you may get stuck with the Avast and you have to disable it. Now, you can easily Turn Off Avast and for that right-click on the Avast icon available in Windows system tray. Click on the Avast shields control and then choose the duration to disable it. After that, you will be asked for the confirmation and then, confirm it by clicking on Yes on the dialog. http://www.avast.uk-help-number.co.uk/
[SOLVED]Unable to upgrade 9416 to 9426
All servicedesk process have been stopped. But when updating , 'Please start and stop the servicedesk service once ........' has been shown. I can't upgrade 9416 to 9426. How do I solve this? OS : win2008 R2 64bit
Upgrade Application Server OS
Hi I'm seeking what approach is best for upgrading SD application server from Windows 2008 Server to either 2012 or 2016. At this stage We keep existing SQL server ( Separate server) as is also that will be a next to go through) . I could do in place to 2012 then 2016 but this may be little time consuming and more risk for testing in between, But is is possible to be scheduled those steps.. I can also deploy new clean server side by side to install application. In this case; Install new
Date in Custom Field
Hi ALL! I need add some Custom Field to DC. This Custom Field must be in data format (choice from calendar) - how to ???
Proper way to escalate request to level 2 in service desk plus?
What would be the best practice to escalate a request to level 2 in service desk plus? Should I use the Level and tier functions and setup business rules or should I create a new support group altogether because level 2 will be a group of people and I wouldn't want to assign the level 2 request to someone directly.
[SDF-24778] - Custom criteria for custom triggers/business rules
Is SDF-24778 going to be in an upcoming release at all? I'd like to be able to use the resolution and other additional fields as a criteria for custom triggers. It would also be nice to see for business rules. Thanks.
Count number of online agents
Is it possible to count the number of online agents via a SQL query? I would like to add this information to our Grafana dashboard, but am unable to find the table that would hold this information. Thanks in advance for any help!
Enumerating Drive Mappings
Hello I was surprised to learn that some of our mapped drives are NOT being applied by Group Policy Preferences. There's also no evidence of logon scripts. That leaves me to think - in my position of lack of expertise around Desktop Central - that perhaps they're being mapped by Desktop Central. Is there a report I can run to find out? Cheers Jeff
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