Send notification to requester when a worklog is saved
We would like to send the requester a email notification when a worklog is created on a ticket so that they know their request is being worked on.
We have turned on
Acknowledge requester by e-mail when the request is updated
and
Notify requester when a request is updated by editor
but neither of these appear to create an email for any actions that I've performed.
Any experiences anybody can share?