First response time calculation
Hi, i need below report: % of overdue first response time / all tickets overdue Condition for this report: first response time > 2 hour overdue Condition in SDP: first response time > 1 Hour Would you please help me? BR
Data Truncated error during Migration to MSSQL from MYSQL
Hello we are migrating from MYSQL to MSSQL and when trying to restore the database to MSSQL we are getting the following error Restoring process started.Deleting previous .sql files if any Is Partial Restore Eligible : true Is Partial Restore : true Partial Restore Initiated. Deleting failure table... Error Tables : wordmap,wordoccurrences AuditRecord OperationAuditRecord AuditOperProperty AuditResultProperty AuditResourceProp AaaAccSession AaaAccSessionProp AaaAccHttpSession AaaAccSessionAudit RecentItems
unable to start service desk
originally i had an issue where the import from active directory was not working. I found on the support site to edit file general-securityaccess and add null to the line after restarting the service desk it no longer worked. I put the file back to original settings and same issue i then thought by upgrading to the latest version might resolve the issue but i still have the same issue please could someone help? i have tried all the support ideas i can find on here and its not working. i have tried
[SOLVED] Update Failed - Service Pack Already Installed
I had an issue installing the v10 SP1 update. IT essentially killed my installation, I have rolled back and recovered my data, I am now trying to install the udate again and I am now getting the error "Service Pack is already installed" I am currently running 10021.
Hide Groups
Dears , How i can Hide specific Groups from a certain Template? thank you
ADManager Issues...
I am really surprised with my environment after seeing several issues, Is I am the only person facing all these issues\concerns or others too.. I am too curious to see the feedback on the below issues which I am currently facing in ADManager Plus. - Bulk Edit is not working more than 5 groups - Reports are not running for certain conditions - Don't have clear view function for delegation OU details (Refer delegation OU Screenshot) - HA Function (Audit Report Archive Data) is unable to show the results
Disallow Technician to Resolve Request Opened by himself
Dears , How We can Disallow The technician to resolve request He Open it , Your Help is highly appreciated. thank You
Auto-logon from PMP to MSSQL using SQL Server Management Studio
Hello Support. We currently have Password Manager Pro 10200 with MSSQL. Is it possible to configure some type of auto-logon to establish the connection from PasswordManager Pro to MSSQL using the SQL Server Management Studio client? Currently we can establish direct connection by CLI from PMP to MSSQL. This works. But we are needing to perform auto-logon from PMP to MSSQL using SQL Server Management Studio. Regards. Rafael Vega.
Upgrade your MDMP On-Premises server for continued management of Apple devices!
With just a few days to go for Apple's release of their latest iOS 13 and macOS 10.15 Catalina operating systems, there's plenty of productivity as well as security driven features to explore. However, it is required to upgrade Mobile Device Manager Plus server preceding the public release to ensure you can continue managing your Apple devices without any hassles. Click here to upgrade to Mobile Device Manager Plus' latest build before September 19 to continue managing iOS devices.
Inconsistent Table Design in SDP
Do you guys have plans on making a consistent UI for tables in SDP? It looks like there is no standard look and feel for all tables. Here are a sample set of screenshots from different modules and their table design: REQUEST MODULE: PROBLEM MODULE: PROJECT MODULE:
ServiceDesk Plus 10511 Released
Dear Users, SDP 10511 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements SDF-65927 : ServiceDesk Plus now supports SAML 2.0, which is an easier alternative to conventional sign-in methods already available for online services. Users will no longer have to provide passwords specific to each service they access. Configure SAML single sign-on from Admin >> Users >> SAML Single Sign-On. To learn more, click here.
Installing Manage Engine Service Desk in LAN
I have downloaded and installed Manage Engine service Desk plus in my computer. I want it to be accessible by all computers in domain. When I Configure an alias URL which will be exposed to the external world. it works in my Computer but It does not work in another computer within the same network. How should I go about it I want to integrate it with our intranet website. Here is the link: http://King-PC:8080
Remove Quick Actions
Hello, Any ideas on if it's possible to remove the quick actions menu, ideally for a requester - as the only option they have access to is their archived requests - but I know none of us use this menu so if the only option is to remove it entirely that's also fine. I doubt there's a tick box hidden anywhere but I assume (not knowing any CSS, webdev etc.) that this could somehow be removed? Though a tick box so it's removed in a 'correct' manner would be nice! Regards, Connor Taylor
Create a request through API with Powershell
Hello! I'm trying to create a script to create a ticket automatically and am just testing it out to figure out how this API call works. I have some working API calls to get tickets, but this one seems to be giving me trouble in passing the input_data over. I'm currently doing it over the url (encoded) with an example. I've also tried sending it over the -body parameter in Invoke-WebRequest, but that was also not working properly. Am I passing the input data over incorrectly or am I just missing something
What the different between R13 8310M and R15 8310M?
What the different between R13 8310M and R15 8310M?
Event Log Monitor Formatting
Everything works great with the event log monitoring so far especially for monitoring domain-level changes such as security groups or GPO changes. Unfortunately, the formatting of the alert notification really needs some help. Is there a way to get good formatting out of an event log alert and email notification? We have historically used SCOM for event log monitoring and the email notification it sends is nicely formatted looking like the original event log entry that is easy to read: The email
Deploying a transformation with a patch
I'm trying to deploy windows 1903 to my encrypted laptops, but I need to include a transformation with it. Is that possible?
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
How can I add Database Query Monitor
Hello every one. we are using Op Manager 12.4 I want to add a database query monitor. I want to run a query in SQL server database and generate alerts according to outputs. I don't find any place to add this monitor. Any one can help? I attached screenshot. Thanks.
[SDF - 81675] Incident Resource Questions
Hi again, I've seen this is a 'high demand' feature request from 8 years ago (SDF-36411)... It might be on the roadmap... It's unclear: (https://help.servicedeskplus.com/roadmap.html) Service Templates Map resources across templates. Configure a separate list view resource questions with Add/Edit/Delete options. In my incident templates I'm asking specific questions that are only useful for that type of issue. For example: 'Expected Commission' and 'Actual Commission' are both pieces of information
Report on time spent on worklogs across requests, problems, projects, changes
Hi, I want to create two matrix reports showing me how my team spend their time (the worklogs they create). First I would like to see the time categorized by "Category", no matter if it was a request, problem, change or project (I know projects doesn't have categories, which they should, but let's leave it blank in that case). Then I would like another report where the time is categorized by Problems, Changes, Incident requests, Service requests, and Projects. I would like the reports to only include
[SOLVED] Unable to assign backup technicians
Hello, Since updating to the latest build (10511) I am unable to assign backup technicians for periods of leave. The 'Save' operation (1) always gives the error "Failed to save the values" (2): Anybody else on this version having similar issues? Thanks, Martyn
FR: Disable New Requests or disable requesters.
There are times during the year we need to be able to fully close the helpdesk for different reasons. I would really like to be able to somehow disable new requests from being created or disable requesters from logging in. I would still need technicians to be able to login and utilize tasks etc... Thanks, Kevin
[ManageEngine Online training] Register now for our free ADManager Plus training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now When: September 24, 25, 26 & October 1, 2 at 2 PM EDT Session Topic Date 1 User Provisioning for Active Directory, Office 365, G Suite using Smart Templates.
Update Service Desk to 10511 stuck at Applying DB Level Changes
Host details: Windows Server 2008 R2 SP1 up to date SQL Express 10.50.4000.0 Updating from 10508 I did the process as always and get stucked here I dont see any relevant activity on the system Any ideas?
How to perform Active Directory (AD) user provisioning with a CSV file, using ADManager Plus
As opposed to the native AD tools, ADManager Plus enables you to create multiple Active Directory (AD) users in one go, by importing a CSV file that contains the required user details, without using PowerShell scripts. Rules for creating a CSV file required for bulk user creation: 1. The first row of the CSV file must contain the LDAP names of the AD attributes whose values you wish to set. To view a complete list of all the LDAP attributes that can be specified in a CSV file for user creation or
[Password Manager Pro Masterclass] Implementing Windows service account security best practices.
Hi there, In the first Masterclass session, we covered a detailed overview of password management for small business teams. Here's a video recording of the session. The next session will focus on implementing security best practices for Windows service accounts. Password Manager Pro Masterclass Implementing Windows service account security best practices. Thursday, September 12 10am - 11am GMT 11am - 12pm EDT Register now. In this Masterclass session, you'll learn how to: 1. Locate
Script for periodic notification to Requester
Hi, 1. I have a requirement to write a Script for, forwarding periodic-Automatic notification to requester, for a specific Type of incidents (Say P1 for example). 2. Notification to be forwarded in following scenarios: (a) At a specified time interval (b) Notification to be forwarded at every status change of the ticket. Can anyone pl help with the script meeting the requirement. Regards Karthikeyan
Inaccurate Data
We are running the Email activity by user report. Using filtering to report on a small group of users. The sent\receive count seems to be off. Is there a lag in data avaialbe to the report from O365?
Event Log Analyzer - Timeout
Hi, i have time out problem for loging lınux system. my linux system give response after 20 seconds but event log analyzer systems default time out 10 seconds. how can i extend time out reriod
LDAP Sync deactivate users
Since upgrade to build 9700 we have an problem with the LDAP sync (OpenLDAP), the most users (not all) are deactivated after the synchronisastion. Log with an user is deactivated after sync: [00:00:02:281]|[05-30-2018]|[com.adventnet.passtrix.utils.LDAPImport]|[FINEST]|[694]: dobjFromCurrentSync : <WritableDataObject> <Tables> [Ptrx_UserDetails, AaaContactInfo, AaaUser, Ptrx_AaaContactInfo, Ptrx_LDAPUsers, AaaUserContactInfo] </Tables> <JoinsInDO> </JoinsInDO> <Operations> <INSERT><Ptrx_UserDetails_PK
Cannot Delete User Group -
Hi, I am trying to delete a deprecated user group in PMP (it's an old local group and we have moved to LDAP sync for all users and groups), but it is failing with the following error - "User group has administrators who has to approve the access request". Has anyone had this issue and found a way around it? Thanks, Chris
EventLog Analyzer - IIS Servers
I can add a server but the list of sites doesn't show anything and when I manually add one the status is failed. I'm using a domain admin account and when I use the AD administrator account the verification doesn't come back successful. SQL and all other device imports are working fine. Any ideas? I'm at a loss. thanks. -henry
Password Manager Pro new build 10300
Hi, Password Manager Pro 10300 has been released and is now available for download. In this build, we have introduced new plugins for Chef and Puppet CI/CD platform, in addition to Jenkins and Ansible. Additionally, a few enhancements are done to Password Manager Pro that includes the following: 1. Bulk Resource/Account/Resource Group Sharing Apart from single sharing, users with proper permission can now share resources, accounts and resource groups, in bulk, with user(s) or user group(s).
SNMP Traps & HA
I am experiencing weird issues with SNMP Traps and the HA Service. SNMP Traps seem to work absolutely fine, until the HA Service is interrupted. Once the HA Status is 'Inactive' the SNMP Traps stop making their way from the Primary PMP Server to our SNMP Host. Even after the HA Status is 'Active' the SNMP traps still do not make it to the SNMP Host. The only way to 'reboot' the SNMP Traps so that they properly make their way to the SNMP Host is to untick the check box for the selected Audit Operation
PMP OS Migration from Windows to Linux
Greetings, We have PMP installed and running for a few years. It has been working out well, but we would like to improve things further. We are thinking about moving it to a Linux install. So, has anyone done it yet? Is there an optimized/automatic way to create a migration package? Does PMP provide a migration checklist with tasks to complete de process in a successful way? Hope to hear from you. Best Regards,
Customize Requester Portal Option didn't launch
Service Desk indicated that on September 1st the requester portal user interface would change. We sent out a communication to our users to give advanced notice of the change however manage engine never implemented it. Did anybody else experience this? Has the launch of the new requester portal UI been delayed for some reason or should I go ahead and select the "publish to all requesters" option?
[DidYouKnow -5] Deleted requests can be restored
Hello folks, I'm back with a tip that would be a salvage to the users who are not aware of request trash feature. Imagine you had deleted a request but later realized that you needed to work on it. Do not worry, requests are not deleted irreversibly. They get to trash first and you can delete requests completely or recover them there. How does it work: From request list view, click on the custom views drop down to find the trash where all the deleted requests can be found. Deleted requests can simply
User management - Requests deleted by technicians
This report is to get the list of deleted requests in the application. This data can be retrieved from the system log viewer and request trash. System Log Viewer: SELECT err.message "System log message", err.errormodule "Module", err.suberrormodule "Sub Module", err.action "Action", err.type "Type", au.first_name "Performed by", longtodate(err.occurredtime) "Time of occurrence" FROM errorlog err LEFT JOIN aaauser au ON err.ownerid=au.user_id WHERE err.action
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