Change Triggers

Change Trigger rules specify conditions under which predefined actions must be performed. These are useful for calling actions after the changes are created, especially for performing actions in other modules or in third-party applications.

Change triggers can be executed when a change request is created, edited, or deleted. If the trigger is defined to execute whenever a change request is edited, you can additionally configure whether the trigger must be executed only during the first edit of any change request, or each time the change request is edited.

Change triggers allow you to notify users, trigger webhooks, execute custom functions, and add tasks to change requests.

Define triggers for changes under Setup >> Automation >> Triggers.

Here's a sample trigger with all four actions configured.

Enhancements

1. The following fields are now available in all editions:
   
   • Request Type
     
   • Impact
     
   • Impact Details
     
   • Urgency
     
2. You can now configure 'Date' custom filters in the request list view by using pre-defined values such as Today, Tomorrow, Yesterday, Last 7 Days, This Month, etc. In addition, you can use new operators such as between and not between to define the custom filter criteria.