ServiceDesk Plus MSP - version 9.4 - Build - 9422 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9422.
Issues Fixed :
SDPMSP-8577: Worklog start time auto populates even after disabling the respective option in self service portal settings for the contract billing associated worklog is fixed.
SDPMSP-13000: Problem with Survey Message HTML Editor is fixed.
SDPMSP-13293: Default software reports are not working in the following languages Spanish, French, German, Dutch is fixed.
SDPMSP-13351: Unable to create new dashboard in both standard and professional edition's is fixed.
SDPMSP-13442: Upgrade fails, since view all solution role persist to SDGuest is fixed.
SDPMSP-13445: Requester is not populated while creating a change when the same requester is associated in the template configuration.
SDPMSP-13446: Performance logs are taken frequently irrespective of time is fixed.
SDPMSP-13448: Sites are shown wrongly in account manager login.
SDPMSP-13455: While creating a PM Task, Category drop down is empty if All Account is selected in account combo and Requester is selected.
SDPMSP-13458: Restoring PGSQL to MSSQL instance is not working or Unable to edit the account from account list view page.
SDPMSP-13464: Mail fetching gets stopped in certain cases is fixed.
SDPMSP-13470: Error throws when the same report is used for custom schedules after scheduling it or exporting it.(under scheduled reports).
Behavior changes :
SDPMSP-13452: Differential hours will be shown while adding a worklog, irrespective of the Operational hours option set in the respective ticket's SLA.
You can override the behavior from Self Portal settings - Show sections of differential hours in worklog based on SLA?
You can contact our support at sdpmsp@manageengine.com for any assistance.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped MYSQL Database support.
- Mobile client (MC) is not supported.
We are stopping support for builds/version less than 9.4 (Build - 9400). Hence we request our users to upgrade their instance to get further support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131