Services affected by Incident
Is there any way that I can use to detail the affected services by an incident. Pretty similar to the affected services field that is located in changes and problems
Trigger when problem is changing status
Hello, i would like to ask about trigger when problem is changin status for example is closing. This option is available with Request (in admin menu as Custom Trigger) where i can run powershell script but i don't see this for Problem.
Generating Support File
Hi, In case we need generate Support file through "Community tab/Support tab -> click and generate support file", will there be a load on the tool? Can some one pl throw some light on this? Should we carry out the activity only in non-working hours? Regards R Karthikeyan
[SOLVED] Service Desk Plus - Rest API All Requests
Hi! Documentation for REST API has information about operation GET_REQUEST (demo on-premise) where request ID is required ( http://<servername>:<port number>/sdpapi/request/<request id> ). Is there any possibility to obtain list of requests created during specified day (let's assume all requests created today)? I've based on given documentation: https://help.servicedeskplus.com/api/request-operations.html$view Thanks in advance for response!
Business rule for a particular word in the subject
Hi there, I've currently got a business rule to auto categorise a keyword in the subject field which is "ability" But it appears that words such as "availability" that has the word "ability" in it, get run by the business rule where I don't want it to run. Any ideas on how to get this to rule to work for only the "ability" word?
[SDF-82355] Hide "Generated by" in Report
Good Day I was wondering if there is any possibility to hide the "Generated by User" in a report. We send these to our customers and we do not want them to see who created the report. Thank you very much for your help.
Extract Notes as Readable Text using API
Hi Pitstop Community, I am trying to extract notes from a ticket in a reader friendly format. I have used an online powershell script from pitstop to extract certain parts of request, construct an email with HTML and then send this to a distribution list. Extracting the request details is straight forward (some example) as below but I cannot find notes. #Add Request fields values as needed $ticket = $obj.request.WORKORDERID #Request ID $notes = $obj.request.NOTES
SDP on cloud users acess deny
I have two portals on SDP on cloud first one for IT support and second one for HR. I invite the users to first one IT support every thinks is OK the users can be join. But, when I invite them to second one isn't OK I face a attached massage. can you help me to give the requests to access the two portal by same login name (email address).
[ForYourInformation -10] Auto-delete users that no longer exist in the active directory
Hello folks, With ServiceDesk Plus, you can now sync the deleted requesters/technicians from the Active Directory. Syncing of deleted users happens after a user import. Once the sync is done, it shows you the list of deleted users from AD. You can delete the requesters and technicians from the list. For requesters, auto-deletion can be enabled so that when a requester is deleted from the active directory, the user will be removed from the application as well. However, technicians have to be deleted
ISREAD
What does "ISREAD changed from true to false" mean? It's from Request History
SupportCenter Plus - grouping Accounts by Region
Hello! It appears that the Support Center Plus integration does not currently import the City/Country/Location or any custom fields from the 'Account' section. Is it possible for us to create a formula column that would allow us to group customers by region? eg. North America ("Account A","Account B", "Account X") Rest of World ("Account C","Account D") Other ("Account JJJ") Once we had that available, I could then add those as filters to Dashboards etc. Thanks,!
Alerts - Big Files Create
Hi Manage Engine Family, I'm testing Data Security Plus but when I try to create an alert using "File Size (mb)" this option is not respected, for example I want to create an alert when the user create a new file greater than or equal to 50mb If I create one file with 1mb I recive the alert :( All the best ;)
Is it possible to change *BOTH* client and requester?
For a simple example, suppose you have two users, John A Smith from Client A at site A, and John B Smith from Client B at site B. John Smith calls you and you enter a request on his behalf, only to realize this is the *other* John Smith, from client B, after you've submitted it under John A. What is the easiest way to deal with this? If you try to change the requester, it only shows you lists of people at the same client, so John B Smith isn't an option. if you try to change the site, it only
Powershell API v3 "Get All Requests"
First off, here's my code: $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/requests/" $result = Invoke-RestMethod -Method GET -Uri $Uri -Headers $header -ContentType "application/x-www-form-urlencoded" $result | select -expandproperty requests | select id,subject,requester By description, this is supposed to get all requests. However, it is only returning the latest 10 requests. I need to be able to get more than that, as I am attempting
AdAuditPlus Service run as service user.
Hi! My question is about AdAudit windows service. Is it true that if i will use service account that i have prepared for AdAuditPlus to be used for fetching logs from DCs, in AdAudit Windows service(Log on as), it will be automatically used in connection to DCs? So i will not be promoted for entering credentials in AD domain configuration section in the web console? If this is true 1) how about fully dedicated untrusted forests? 2) Group Managed service account can be used for that? Should
Resource sub-groups do not inherit permissions from parent?
I created a resource group that filtered on Customer (ie. Acme.com). I then created a sub-group specifying a particular resource type (Windows machines.) When clicking on the resource sub-group, the sub-group 'filter' doesnt apply. Clicking on the sub-group shows the particular resource type (Windows), but it is not filtered by Customer (all customers' Windows machines are shown in addition to Acme's). Is this supposed to work this way? M
[ForYourInformation -9]: On behalf of field in request form can be managed by FAFR
User On-Behalf-Of: This feature in Service Desk is to support the creation of a new request by a user On-Behalf-Of another user. A Scenario to understand this feature: Tom finds a login issue with his Laptop, he needs to log an incident ticket regarding this case, however, he is already locked out of his Laptop, Andrew his colleague helps him to log the ticket in Service Desk using On-Behalf-Of feature. Notifications like request creation/resolved/closed/survey will be sent to both requester and
Patch Tuesday September 2019 updates from ManageEngine
Good day. Quick update on the September 2019 Patch Tuesday. New Security Bulletins : 2019-09 Security Update for Adobe Flash Player for Windows (KB4516115) 2019-09 Security Only Quality Update for Windows Server 2008 (KB4516051) 2019-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4516033) 2019-09 Security Only Quality Update for Windows Server 2012 (KB4516062) 2019-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4516064) 2019-09 Cumulative
How to remove default "Helpdesk" dashboard?
Is there a why to remove the "helpdesk" dashboard?
Outgoing E-mail Notifications
I am having some issue regarding the outgoing automated e-mail from the system. I have some screenshot that will help describing my situation here. The first and second picture are not the e-mail we are expecting, and we cannot find out the problem that caused that e-mail being sent. Meanwhile, the third picture is the one we are expecting. We sent two different e-mails with the same account, and with the same content and subject, but receive a different return. I was wondering why this could happen.
"Retype Password" field
Hello guys. I'm evaluating OpManager and when I go to Discovery/Input//Credentials/SNMPv1/2, there is a filed named: Retype Password. What password should be placed in that field? Also the notice "Both passwords should have same values" confuse me! What kind of passwords we are talking about here? thanks
update to 10500 failed
Hello. i have SD version 10021. Hosted on CentOS Linux release 7.6.1810. Update to 10500 failed: INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay Pre Invocation in progress 2% Completed [-] It is recommended to take a backup before upgrading. Please note that the backup may take a while. Input Yes to proceed or No to
Dropping Time and Time Zone Information from Date in Scrip
Hi everyone, I was wondering about how I could take the value of the below and drop everything following the date. I don't need the date-time, just the date. This is extracted from a field to be put into the subject for easier management. $CS.getValue("GUDF_DATE1"); The value pulled from the field is very long and unsightly for a subject line. Is there any way to do this? Is the scripting language vanilla JavaScript? Or is it something a little more esoteric? Thanks, Devin
Way to change the default message "Request does not fall under your premitted scope. So you are not authorized to update the same"
A technician use the "Edit" button to update a request, after she/he assign the incident to another group which she isn't part of the group (and the account are not allow to view all request). The above message appear "Request does not fall under your permitted scope. So you are not authorized to update the same" Is there way to change this message? Or can it just close and return to the Request webpage. Regards
Service Catalog & Product Price
Hi I'm testing v10 currently & looking at refining our self service portal further. Here is the scenario. For a Service Requests for new IT equipment, a) I have a form & with a resource for 'New laptop' b) I have a drop down of available laptops which has been populated by adding options from the asset list c) Each asset has a price associated with it Qtn. How can I get at those prices to display a cost total to the end user or calculate a total for approval? Currently, I have a script which includes
API v3 Authentication
Hello. I am following the instructions to generate authtoken for v3 using Zoho. It keeps telling me it's missing something. IN this community, i see it says goto zoho. In the API v3 documentation, it says generated a technician API key. I have done that, but still get ""Technician key in the request is invalid. Unable to authenticate." Which is it, zoho or technician key? Is there some process that has to be followed if I create an account in zoho that matches the users in manageengine? I'm
Business Rule to convert issue created via email to request template
Hi there! I have a business need to be able to convert an issue ticket that comes in and is created via the email process to a request template. The reason is that the issue templates don't have the ability to have tasks assigned by default. Is there a script that we could execute in a business rule to convert the incoming ticket to a service request, instead of it being an issue. That way we can have tasks on the ticket by default. If there's another solution you can think of, I'm open to suggestions.
[ManageEngine Free Online Training ] Register now for our ADSelfService Plus training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate password management troubles while helping you get a better hang of using the solution. The benefits don't just end here. By attending all the sessions in this series you can take up our MECPA certification test for free.
trial license expired need to update license file
Hello, my trial license is expired and login to web server is not available. How can i update the license file (i have new license file). Regards
Device dependency to two switches
Hi Community, i have vmware hosts that have network connections to two switches. We solved it this way for redundancy reasons. How can I configure the device dependencies here? Greetings johnyrecon
Applicaton Throwing Error processing request
Hello Support Team, Sometime i am getting error in all the browser when accessing the SDP application- "Error when processing request". i did not find the resolution for this. thats why i restarted the application everything running smoothly. We are using build SDP 10012. Please refer the snap attached herewith and help me to isolate this issue, Thanks Regards, Subrata Pradhan Mob- 9874562570
Add the approver stage
Greetings, team. When creating an incident, it is necessary to add the approver stage for a specific employee through custom trigers. Tell me, can anyone have a ready-made script? Thks.
Mobile Device Manager Plus enhances its app management capabilities
With Windows multi-app Kiosk and test and deploy support for enterprise apps, Mobile Device Manager Plus further simplifies app management in organizations. Test and deploy enterprise apps Organizations that develop apps in-house need to test out every app update before upgrading the app in the production environment to ensure the app update is compatible with all the devices and new OS versions. Testing apps is also required to ensure that the new app version doesn't affect user productivity after
Integration walk thrus
I am new to this forum and not sure where everything is located. Where can I find some documentation on walk thru for the integration of Password Manager Pro and ADS (2008 today but moving to 201)
[SDF-60131] Notify VIP Requester when a new request is created
Hello, We currently have an email notification setup to reply to the requester once they have logged a ticket. I would like to exclude 'VIP' users from receiving the standard reply. I have setup a Business rule that sends 'VIP' users a different response. But at the moment they are getting both the standard reply and the new business rule reply. Please kindly assist. Thanks T
IPAM in OPmanager v12
Hello, Does IPAM exist as a plugin in OPmanager v12 ? If yes please share with us a reference for that. Thanks,
Disable Windows Store App in Windows 10 Enterprise?
Is there a way to Disable Windows Store App in Windows 10 Enterprise through Desktop Central? Microsoft Tech article: https://docs.microsoft.com/en-us/windows/configuration/stop-employees-from-using-the-windows-store Thanks, Josh Build: 10.0.4
Error starting Manage Engine Service Desk Plus
Hi, I'm have installed Manageengine Service desk plus 10.5.13. the installation finished with success under root directory/Manageengine/ServiceDesk when o tried to run ./run.sh it throw the below [root@itca bin]# sh run.sh JAVA_HOME : /root/ManageEngine/ServiceDesk/jre SERVER_HOME : /root/ManageEngine/ServiceDesk DATE : Sat Sep 14 03:20:47 CEST 2019 Error occurred during initialization of VM java/lang/NoClassDefFoundError: java/lang/Object No error logs in the logs directory. please help
System Notifications
Hi I am using the change module and have noticed that my system notifications are not working. when a change is raised me as he change owner is not receiving an email stating it has been raised. I have checked the settings and all appears to be ok. I have tested it by ending a notification from the actions button and appears to be ok. It is just not working during the workflow. the workflow has also been configured to notify change owner during each stage.
upgrade getting failed while upgrading from 9317 to 9335
Hello Team, I'm Facing serious problem while upgrading and upgrade getting failed while upgrading from 9317 to 9335. Your Quick response will be Much Appreciated...
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