Hi,

I would like to suggest either an option within Incident Category creation/edit or within Ticket Template creation/edit to automatically trigger applying a ticket template to a ticket without overwriting non-blank existing fields when the category/subcategory is changed. See below for a hypothetical scenario for how this would be intended for use.

If this already exists as a custom trigger, do you have an example script you could point me to I could use to achieve this?

Hypothetical Scenario:
Say we've created our Category tree and one of the Categories.Subcategories is  Software.MSOffice

Additionally, we've created a ticket template for when someone sends in a ticket regarding MS Office, we'll call it " MSOfficeTicketTemplate".

What I would like to achieve is for the scenario that a Technician changes the ticket Category to "Software" and the Subcategory to "MSOffice", saves the Edit, it automatically triggers a field edit triggered script to apply the incident template "MSOfficeTicketTemplate" to the ticket without overwriting the non-blank existing fields.

It would be convenient if this was something we could associate a Category to a Template as an option, or vice versa.

Thanks,

Jeff