OpUtils reports
Hello, How can we get a report that including information about the connected ports on the each switch along with the IP address, MAC address, MAC manufacturer? Please note that current version is 12.4.177 Regards,
Remove the AP from Subject of mail approval
Dear SD Team, " ##AP## Approval required for a Request # 111" We want to Remove ##AP## for sending approval mail subject
keystore certificate error signed fields invalid
In last step to add ssl to servicedesk plus keytool -import -trustcacerts -alias <your_alias_name or [Domain Name]> -file your_domain_name.crt -keystore sdp.keystore This Error accorded: keystore certificate error signed fields invalid
ManageEngine Servicedesk Plus Rest API for GET and POST
Hi I tried to View all Request in ManageEngine Via Get method through Postman and Python code with certain INPUT PARAMETERS but the output got is default output. INPUT Parameters are not being considered. The same thing is working on ManageEngine Servicedesk Plus API console. Neither are we able to POST data to it via POSTMAN and PYTHON Code. Please suggest a solution to it. Urgent!!! Thank You
approvalconfig.csv file location
Hi, Where shoud I put approvalconfig.csv file in conditional approval script? I have this error: Message : Traceback (most recent call last): File "ConditionalApproval.py", line 32, in <module> with open(filename) as data_file: FileNotFoundError: [Errno 2] No such file or directory: 'e:/Program' Regards
Email Notification configuration - 12.3.218
I just updated my OpManager server to 12.3.218 and now I can't seem to update/add profiles for email notifications. it gives me an error when saving it at the end... "The input specified for the parameter fromAddress does not match the required pattern." I'm assuming this comes from the From Email Address field? It's the same address I used before the update but it doesn't like any email address I enter... nor any other text I put in the field.
[SDF-56484] Scheduling reports - Based on data availabality for the report.
Hi , 1. We have a few scheduled reports that is intended for reminding the technicians/ users to change the status of the tickets to appropriate Status. 2. Irrespective of the tickets avaialable as per the set conditions in Scheduled report, the mail is forwarded to the mail IDs as updated in the scheduled reports. For eg: even if there are no tickets for which action is to be intiated, the mail is forwarded with NIL data. 3. Can you pl let us know, if we can curtail forwarding of scheduled reports
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
Desktop Central Assets Not Showing in Service Desk
We're trying to use Custom Actions - Install\Uninstall Software and when we try to find the Workstation in the drop down it doesn't show. We have Desktop Central and it's agents are installed. The machine in question shows in DC and we have our Integration settings set-up. However some PCs are not pulling into SD. Is there a way to force the assets over manually and where can we look to see what might be failing? On prem SD (11010) and DC (442). Thanks for any advice.
Desktop Central Mobile app Unable to Reach Server
Hi everyone, I am curious if anyone can point me in the direction of what to look at for a issue with the mobile app. I am playing around with desktop central and I can not get the mobile app to connect to the DC server. Ports 443,8443,8031,8027 are all open. I can access it via the internet through the web address listed under admin-global settings-mobile app and it works just fine with everything working. I at first thought it was because I running through the Forwarding server so I removed it
Deployment Template creation failed !!!
Hi All I am trying to create a Customized deployment Task. I give it a name select the image. set some parameters and then click on Create Deployment Template. Straight after that I get Deployment Template creation failed !!! Please can someone guide me in resolving this problem as I can't find any log files to help me see whats going on. Thanks Ryan
SSH Out of Order Keystrokes
Are we the only ones who find SSH virtually unusable due to garbled keystrokes? There is a big bug or design failure which causes keystrokes to be recognized out of order. We could deal with the painfully slow response time if it buffered properly however typing is impossible unless you wait for each key to appear on screen. You can paste words in without error however typing directly will not work if you type ahead of the characters being displayed. When this can take one or two seconds it's just
RecoveryManager Plus rolls out Build 6005
Hello, Everyone! We are glad to release the latest version of RecoveryManager Plus build 6005 which comes with enhancements to the notification module and PST export. 1. Improved notification mails: You can now configure RecoveryManager Plus to send out notification mails with a PDF attachment that provides additional information on the status of all steps undertaken during any backup or restore operation performed in your Exchange organization/tenant, and SharePoint Online and OneDrive for Business
Any idea on app
Hi, I was wondering if there was any chance you were developing a desktop app instead of the only way to access being through a browser? Thanks
What to display in Name Requester or On-Behalf-Of Drop Down Box when creating ticket
Can we display ID when a user enters Requester or On Behalf Of? When a requester is typed, in the drop down, the ID would be so incredibly more useful than the email address or department. Can we replace the department and have it display the ID? Once a user is selected, the ID is also not displayed, the title, department, email and contact number are displayed. Again, the ID would be much more useful than most of this displayed information. The More Info button is probably more clicks than we
Winodws all set to initiate automatic upgrade to the latest 1909 feature pack
Hi everyone, The support for Windows 10 Home, Pro, Pro Education, and Pro for Workstations editions on 1809 ends May 12, 2020. Microsoft pushes computers running on the October 2018 update, version 1809, to update to the November 2019 update, version 1909 automatically. The process that will initiate this automatic update will be rolled out real soon, says Microsoft. In case of such automatic updates in a diverse network environment, there are high chances of incompatibilities. If you are using
Windows all set to initiate automatic upgrade to the latest 1909 feature pack
Hi everyone, The support for Windows 10 Home, Pro, Pro Education, and Pro for Workstations editions on 1809 ends May 12, 2020. Microsoft pushes computers running on the October 2018 update, version 1809, to update to the November 2019 update, version 1909 automatically. The process that will initiate this automatic update will be rolled out real soon, says Microsoft. In case of such automatic updates in a diverse network environment, there are high chances of incompatibilities. If you are using
Windows all set to initiate automatic upgrade to the latest 1909 feature pack
Hi everyone, The support for Windows 10 Home, Pro, Pro Education, and Pro for Workstations editions on 1809 ends May 12, 2020. Microsoft pushes computers running on the October 2018 update, version 1809, to update to the November 2019 update, version 1909 automatically. The process that will initiate this automatic update will be rolled out real soon, says Microsoft. In case of such automatic updates in a diverse network environment, there are high chances of incompatibilities. If you are using
ServiceDesk Plus Training in Singapore/ APAC countries
Hello fellow SDP users, Just wondering if anyone has come across a company in Singapore/ APAC countries who offers either onsite or classroom training for ServiceDesk Plus? Many thanks, Bryan Regional, IT Exec (end-user Support)
Reboot Policy / Functionality
Hello, I would like to see a feature added that would allow us to configure a reboot policy under the following conditions: If the machine hasn't been rebooted since X amount of time has elapsed, then force a reboot during the next defined maintenance window. This functionality also requires the ability to define this maintenance window. and/or If the machine has been sitting in a 'waiting for reboot' state for X amount of time, then force a reboot during the next defined maintenance window.
[Blog] Importance of SLA in an IT organization
Working in an IT Organization we often come across the term SLA "Service Level Agreement" A quick guide on SLA and its benefits. SLA definition : Service Level Agreement is usually a formal or informal agreement between the tool vendor and the end-user of the service. It provides a clear picture of the timeline for customer's expectations while contacting the support team. When you purchase a new product let say a TV, which has a huge market. It's always tough to pick one. Some brands are top
Automatically Creating a Task
Is it possible to create a Task in a ticket after ticket creation? The Task would be for a single customer and would need to be created based on a custom field being filled in with a particular value. Thanks, Brian
ServiceDesk Plus 11100 Released
Dear Users, SDP 11100 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes : API V2 Removal : Rest API V2 will no longer be supported. Framework Upgrade Information : JRE Update : JRE updated from Oracle jre 1.8.152 to Zulu openjre 1.8.222 [This is a free version]. Enhancements : Resource Images Add images to all available resources in the Service Template. Resource Planning Under the Resource Management
SQL Script to change data
When we first started using ServiceDesk we as an organization decided to use Resolved as our closer code for any request that were completed and to rely on Closed when a request could not be fixed. We've learned recently that Resolved does not retrain the Technician name when a tech leaves. This is making it rather difficult to reference old notes. Is there a SQL script we can use that will update the status and closer code from "Resolved" to "Closed with Success" for any quest that has a status
difference between incident and service request indicated
Is there a way to see on request page which are incidents and which are service requests. Thanks
Encrypted from web server to Database
Hi, We are using TLS 1.2 and have that setup and working in Service Desk Plus on premise, no issues. But....how do we enable an encrypted connection between the web server and the Database server?
How can I create a widget that shows requests opened last 24 hours
Hi Support, I am trying to create a widget in the ME ServiceDesk Plus Analytics area for a daily ticket counter widget per the instructions in this video. Somehow It won't let me create the 24 hour window. I just want to know how many tickets were entered in the last 24 hour window, please? Can you show me with a video like this, please? https://pitstop.manageengine.com/portal/community/topic/how-can-i-create-a-widget-that-shows-requests-closed-within-a-certain-timeframe
How to disable "Advance Search" button for Technician
How to disable "Advance Search" button for Technician :
[DidYouKnow -10] Loaning assets and tracking them made easy
Hello folks, Tracking the loaned assets has always been a tedious process as it involves a lot of paperworks. With ServiceDesk Plus, tracking loaned assets can be made tidy. This feature helps technicians to lend assets and manage them in a systematic way that provides the below-listed functionalities. To mark assets which can be loaned. To loan and return assets in bulk. Separate list view for loan expired assets. Notifications can be triggered when assets are loaned, assets are returned from loans,
ADSELFSERVICE and OPENLDAP
MS AD directory is used to because the global company requires us to have. Download and run Adself service test the password sync on the tool is work. i am running samba(linux) and the backed for authentication I use openLDAP so if the password is change using ADSELFSERVICE the user is unable to access the samba share because the password did sync the change to samba on LDAP. So ADSELFservice don't make used the extended modification(OID) operation that does all the sync in openLDAP. They used
Error message when adding T1 as interface
When I tried to add an interface for a router I get the following error message "The parameter PhysAddr must have a maximum length of 100." I'm able to add the other 3 circuits with no issues. Please any advice, Thank you in advance for your help
Manage Engine MDM Plus Professional: hide settings icon on Ipad Ios Kiosk Mode
Hi team i need to configure some ipad ios version 13 in kiosk mode. I need to hide the settings icon. how can i do? thanks Daniel MDM PLUS professional Build Version:92703
Bulk Delete Requests
Hi there, Is there a way to bulk delete requests other than selecting the 250 per page and hitting delete? I have 32000 tickets in the system I want to delete but can see a faster way? Thanks
Send reply from email alias - ServiceDesk Plus
Hi, I have been setting up groups and assigning tickets based on the email address. I have this working but i`m unable to send an email to the requester from the group email address. So for example the main mailbox is called helpdesk@ and i have an another mailbox called hardware@ which forwards emails to helpdesk@ and assigns the tickets to the hardware group. When they try to reply to the requester i would like it to come From: hardware@ but this fails to send. I have assigned full permissions
Error: unable to process update Request in Configure "Event Source File"
Hi, My lab Contain these objects: 1. Server 2016 2. Event log analyzer Version 12.0.5 (created in virtual machine on vmware 6.5) 3. Ethernet network with some switches and vlans 4. Target servers created in Vmware 6.5 u2 as virtual machine When I want to added some devices (for example windows 10, server 2016, Cyberoam UTM) to event log analyzer and I am going to configure "Event Source File" for them from this path: Settings → configuration → manage device→ windows device→
IT analytics in 90 seconds: Manage SLAs across several managed accounts
Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA Violations report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
IT analytics in 90 seconds: Manage SLAs across several managed accounts
Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA Violations report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
Admin login for self service
Hi There, In self service I have removed the option to login to the admin login on the default page. Now occasionally when I go into the admin page it goes to the normal login instead. So http://server:8888 works fine for general users though when going to http://server:8888/AdminLogin.cc it still defaults to the main page most of the time. Any ideas? Or is there a different url to try? Damon
Why requesters can view all assets!?
Why requesters can view all assets!? Is it safe to view all assets by users? What made it possible for users to see their assets only?
add attachment to a request with api while creating it on powershell
Hi all, I am able to create a request but I can't add attachments. Is there any way to add attachment without editting the already created requests. ? Best regards.
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