Is KB4503548 (.NET 4.8 for Windows 7 x64) supported? -- I can't find it
-- Is KB4503548 a supported patch? My Windows 7 workstations have this as an available important update shown in Windows Update tool in Control Panel but Patch Manager Plus is not listing it as an update for these computers I even did a search for it in "Supported Patches" but it doesn't show up when I enter the KB number in "patch description" box. Also do you have a resource available to search Microsoft's KB ID's to get Patch ID or Bulletin ID? Thanks, Ben
API class for .NET
I am wondering if there is a prebuilt class for using the ServiceDesk?
How to use Exchange Online for ServiceDesk Plus email inbound and outbound?
Hi, I've not had much luck configuring ServiceDesk Plus to Exchange Online. Should this be possible and are there any gotchas? Thanks
ManageEngine ServiceDesk Plus running EXTREMELY Slow
Hello, I have ManageEngine ServiceDesk Plus running on a SLES 12 OES 2018 environment. Recently, when users are creating tickets or if I am trying to check on solutions it can take up to 15 minutes for anything to happen. Does anyone have any advice on how I might be able to fix this? The Server has plenty of space and I have not made any recent changes. Thank you. - Victoria
Supports Group - Not populating custom view
Hi, We've recently upgraded from 9.0.3 all the way to 11.0 and this to appears to have removed our groups from our custom views. I can't seem to locate a way to globally set these, for people. Can you advise? Sam
Custom report for computers without software
We wish to create a report with the following criteria;- Missing software: McAfee Agent Computer Name Start with: NWAS Model is not equal to: VMware Virtual Platform Does anyone know the best report as all the reports I've tried seem to not allow this type of filtering. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Next Release : Contract and Project Enhancements
Dear Users, We are planning for the next release of ServiceDesk Plus Cloud with "Contract and Project Enhancements". Below is the brief summary of enhancements : Contracts Contract Management in ServiceDesk Plus brings you many new features and enhancements along with a complete overhaul of the Contracts module. New Features Specify the type of contracts as maintenance, lease, support, warranty, and more. Configure contract types under Admin >> Customization > Contract Management >> Configuration.
Fire OS,Chrome OS and SCEP
I would like to get help documents regarding the policies i can push to these.
Modifying autopatch deployment problem
Hi, I have version 10.0.436 when modifying auto patch deployment configuration and click save at the end it returns error:"Sorry something has gone wrong, unable to reach page". Could you check whats the problem?
The latest version of EventLog Analyzer is out!
EventLog Analyzer's Build 12100 released recently with a bunch of exciting features. Here are some of the highlights. Customizable dashboard: The dashboard now has a range of customization options such as customizable widgets, data updates in real-time, and more. Advanced Threat Analytics: Crucial information on the severity of threats can be obtained when potentially malicious URLs, domains, and IP addresses intrude into the network. Enhanced archival process: The log archival process has been
How maintain unique assets via asset management
Hello We are currently considering ServiceDesk Plus EMS in the cloud. I have been reviewing the asset management module and would like to know if it's possible to select different fields as the Primary Key? We want to ensure we do not have duplicate asset entries eg the same mobile phone serial number entered more than once. Initially we plan to import an asset list via a csv file and manually enter assets as we purchase them. We use the serial number and asset number of each asset to ensure uniqueness
File size monitor - how to ?
Hi ALL! I need monitoring size of Windows Log Files (Security.evtx + System.evtx + Application.evtx) I created (and associated) 2 custom File Monitors and setup "File Path" field: a) C:\Windows\System32\winevt\Logs\Security.evtx b) %SystemRoot%\System32\Winevt\Logs\Security.evtx but when i tried test this Monitors i have error - File not found Why? How it works ??
[DidYouKnow - 21] You can embed your organization logo in Reports and PO's
Organization Details lets you configure the details of your organization such as, the geographic region in which your organization is located and the company logo. You can import the logo at [Admin tab -> Organizational details ], currently, we support the following image formats JPEG, GIF, and PNG with recommended maximum dimensions [20px X 40px (W X H)]. Imported company logo will be displayed in all reports. Logo and Organization address will be populated in PO's, invoice and in notifications
Data Leak Prevention - New futures?
https://www.manageengine.com/data-security/dlp/data-leak-prevention-software.html?source=dspindex There is already a lot of information on the website. The price list has been updated. However, little information is here. Online demo is still old without these features. When will you see it? How does this product relate to Device Control Plus? So we have another DLP class tool
IT analytics in 90 seconds: Stay on top of unusual behavior in your privileged accounts
Watch over every abnormal user activity in your privileged accounts, and catch malicious behavior using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Stay on top of unusual behavior in your privileged accounts
Watch over every abnormal user activity in your privileged accounts, and catch malicious behavior using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
How to create AD users and generate reports on them using the ADManager mobile app
You can easily perform user provisioning and generate user reports on the go with the ADManager Plus mobile app. Steps to install and configure the ADManager Plus mobile app: 1. For Android-based mobile devices, launch the Google Playstore, search for ADManager Plus and install the app. 2. For iOS based mobile devices, launch the Appstore, search for ADManager Plus and install the app. 3. Once the app is successfully downloaded, open the app. 4. You will be prompted to enter the IP address
All Active Directory Reports greyed out except All User Accounts report
I noticed we can only select the one report. On the Admin->Reports->AD Report Settings page there is no option to select specific reports either.
Notification - Re-open
Hi there, We're getting multiple notifications triggered for the same event and I'm wondering if there is a way around it? We put tickets into a 'STATUS' of 'Awaiting User Info' with the timer stopped. We do this when we need more information from the user for investigation. When a user responds we get x2 notifications: • Alert(or Notify) technician by e-mail when there is a new reply for the request. • Send e-mail to technician when the request is reopened by the user. This seems to
[DidYouKnow - 22] Support for whitelisting/blacklisting attachments with certain file extensions
Hello folks, With ServiceDesk Plus build 10009, we introduced a new attachment whitelist/blacklist feature. This helps restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension or file content type. As you know, attachments can be uploaded various modules say request, change, solution, assets, problem and so on. When a user tries to upload a blacklisted file content type, it fails with a warning message as in the below screenshot.
[Password Manager Pro Masterclass] Facilitating automation in your DevOps pipeline and application communications without credential embedding.
Hi there, Our next topic for the Password Manager Pro Masterclass series is "Facilitating automation in your DevOps pipeline and application communications without credential embedding," scheduled for November 07th. Click here to register for the session. In this Masterclass session, you'll learn how to: 1. Leverage Password Manager Pro's secure APIs for application-to-application password management—SSH-CLI, XML-RPC, and REST 2. Integrate with various CI/CD tools such as Jenkins, Ansible,
Successful login with expired password
Hello, I use special software that allows the user to successfully login using this software when the password in AD has expired. How can I track situations when the password has expired, but the user has successfully logged into the AD? Thank.
Exclude specific 4768 events
Hi I have "Unusual Activity" Alerts when mobile users use active sync on their mobile devices -exchange server. Alert Profile Name: Unusual Activity -Logon Time (Based on User) : View Alerts Alert Message: Logon activity was done by Itayl within 12-1 AM which deviates from user's normal Logon activity hours:2 AM-12 AM. Anomaly category:Unusual Activity -Logon Time (Based on User) Severity: Trouble The event number is 4768, I attached the event log details. I what to exclude logs 4768 that came from
Bios Update Database
I'm curious as to how often the BIOS versions are updated in the patch management database? I was testing this with a Dell Optiplex 7060 in our environment and according to DC, it was up to date with BIOS version 1.3.4 (released 4/4/19), however Dell's support site shows a newer version available for the 7060; version 1.4.2 released 7/5/19. This just makes me concerned as to how up to date the DC database really is...
USB Pass through
Good afternoon all, We're currently demoing Desktop Central on a couple of servers and laptops. One issue we have encountered is that we only use PIV cards to login to all of our servers. Only authorized personnel have a PIV Card. The issue we're having is that we can't remotely pass through our PIV card to login to a remote server. Local admin accounts are disabled on all servers, so we have to use a LAPS account to login remotely. Unfortunately, this lacks the oversight of who is actually
Why the big difference in time stamps
I've finally gotten around to digging into some reports. I am seeing major discrepancies in time stamps. A computer can be listed as Last Checked in in June of this year yet will state the Agent Upgraded yesterday. What are the differences between Last Contact, Last Boot and Agent Upgraded? One would think that if the agent was upgraded, it had to have some sort of contact with the server to realize it needed to e upgraded, thus the other time stamps would update and reflect. Examples: Computer
How to Remove Help Desk Technician AD Group
I was performing some experimentation and added an AD Group to Help Desk Technicians. I can not find where to delete the group now. Any thoughts?
Incident - Additional Fields Text Pick List Limit doubt
Hello, I have a little doubt about: additional fields for request templates. If i create a text pick list additional field those this one have a certain limit¿? For example we are planning a control of versions from a software and we want to specify in the request on wich version that software incident was. The thing version changes are getting more and more common, and if a pick list text field has a limit of items to be added would be a stopper for implementing this option for us in the future,
[ForYourInformation -22] View request attachments from the list view
Hello folks, You can now quickly preview and download HTML, HTM, XHTML, PDF, jpg and PNG files from the request list view. Click on the attachment icon to get an option to preview the file and download it if required. This eliminates the necessity to go to the request details page to view the attachments thus saves time. Similarly, attachments can also be previewed from the request details page and download them only if required. This must be a handy feature for most of us. Cheers..! Next - [ForYourInformation
EventlogAnlyzer DB Filters
Hello, I'm facing problem with DB Filter, and don't know what's the limit of this funciton. In detail, I want to drop all the windows logs of logon event (4624,4634) of any COMPUTER account for certain server. What I'm trying to obtain is to drop eventid 4624,4634 of logs that contain this sequence of characters: $ Account Domain thake this entry as example An account was successfully logged on. Subject: Security ID: S-1-0-0 Account Name: - Account Domain: - Logon ID: 0x0 Logon Type: 3 New Logon:
(SD-79749) Adding new spam filter criteria
Hello everyone! I hope your day finds you well. I'm having an issue with the spam filter. When I attempt to add new criteria to the spam list it will not save. For example: I define a rule -> sender -> begins with -> stacy But when I click save the window remains and I'm never able to add the new filter to the list. However, if I EDIT a current criteria (sender -> is) I can click save and the window will go away and then I'm allowed to save the new filter. I've used IE and Chrome and the behavior
requester cannot see own requests
Hi all . i have a very strange problem with service desk. one of the requesters cant see his own requests . when he is logging in with his user and password, there is no any list of his requests ( please check attached image ) . also, its not possible to drop down list , "My Closed Requests" is like a static image. user tried to enter with his user an password from different computers but problem was the same. i tried to change user's department, show only his own requests....requests of department,
[SD-82235] Cannot View All Changes When Associating From Project
It seems that we cannot view all changes when trying to associate a change to a project from the project module. Under Associations > Associate Existing Changes, when we change the filter to "All Changes" it just shows the Open Changes and doesn't update the list. This behavior exists both in Chrome and IE. We use MSSQL and are on Build 10508. Thanks!
I want to add value at pick list more than 900 data
Hi I want to add value at Pick List in Incident - Additional Fields. I have more than 900 data but can't add it. How I can do? My Version : 9.2 Build 9212 (Standard Version)
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers in your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
Description Issue - Format
There are times that the left side of the description is cut off and does not display properly. Does anyone know the reason for this?
Assign Device After Being Wiped
I'm still in the demo stage of MDM, and so far, I really like it. My issue is when a user resets their phone, it removes the user assignment, profile and apps. Currently, we use Apple Business Manager and I was able to get MDM to sync with it and get our devices. I then assign a user, group, profile and apps to a phone. When the phone is booted up and activated, everything works perfect. My settings and apps are automatically installed. My problem is if a user decides to "Wipe all Contents and
[ SDF-39462 ]Request Delete - with attachments
I am seeing plenty of SQL scripts used to remove requests or archived requests based on whatever selection criteria you choose. I am generally looking to purge older archived requests.. the typical "seven years" scenario where I don't need or care to see requests past that time frame. Much of our ticketing process involves attachments on the emails as originally submitted, as well as later-attached files onto tickets as they close. Will running these scripts in pgsql also remove all the related data?
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