Customize the logo in Applications Manager’s dashboard
i want to change the logo and was following this steps: http://help.appmanager.com/reports-settings and as far as i can tell i have done exactly that but when i restart get this: i can delete the OEM.txt and restart to make Applications manager work but still looking for a way to change the logo. I am guessing that somewhere I am not doing something but can find what it's. Appreciate any suggestions
Automatically Apply Template to new Requests?
Is there a way through Business Rules, etc, to apply a template to a new request if it meets certain criteria? For instance, we receive emails from different applications with alerts and notifications. They always come from the same email address, contain the same Subject information, etc. I have Service Templates created for these notification emails, but I cannot find a way to automate the process.
How to change display order of Report Folders list?
We have created several folders and the system appears to sort the folders (as viewed under Reports) via folder creation date. This puts the newest folders on top, which is often not ideal. We would either want the most important folders on top, or at least an alphabetical list so we can easily find the folder/report we are looking for. Is there a way to do this in the UI that we are missing? If not, is there a database change/edit we can make to give us this ability/hack an order into place? (MSSQL
How to check the retention policy in Exchange Server
The retention policy in Exchange specifies the deletion and archive rules that are applied to every mailbox. In Exchange, a default retention policy is created and applied automatically to all mailboxes. If you want to customize the deletion and archiving rules, you need to create a new retention policy under the Compliance Management option in Exchange Server or Exchange Online. In Exchange Online, you also have options to create retention tags that are used to apply retention policies to folders
IP Management
Hello, I'm not able to see the port view on a device although the OpUtils is enabled, and I'm not able to add a switch where all discovered devices are listed as Rough devices. Attached screenshots clarify this problem. OPmanager version is 12.4.177 Regards,
[Blog] Importance of Request tagging
Tags are words or a combination of words that can be used to tag similar requests with keywords and group them together. Most helpdesk software comes with a tagging feature but not all use this handy feature to it’s fullest potential. This feature can be helpful in numerous ways, below are the two factors why is this substantial to a helpdesk team, Guidance in Quickly Answering Questions – As a helpdesk technician, your salient goal is to easily and quickly clear those tickets as efficiently as you
Field and Form Rules Help
We have a service request template which has a picklist field in it which has two items in it: Yes or No I would like the service desk to be able to send an email to another staff member (not a technician) if the requester selects Yes advising them of an action to perform. How can this be achieved using the field and form rules? Is there a script that needs to be executed or some settings I am overlooking? Thanks for the help and regards,
[SDF-50425] Email Department When New Ticket Is Created and/or Closed
We are using ServiceDesk plus in a smaller environment that is used to having lots of email visibility into the issues being experienced. We are hoping that we can configure ServiceDesk to email all members of a department when a member of that department is a requester of a new or closing ticket. Anyone have any ideas on how to make this happen? Thanks! Joe
Add attributes to a CI relationships' report
Hello, I am doing the following query to get a report that show me all the relationships of a CI, but I need to add some information and I don't know how to do it: how can I add columns of differents attributes of the main CI? how can I filter just to get the the relationship of certains "relationship rules"? select.ci.ciname as 'Nombre',(select rel.RELATIONSHIP+' '+ci2.CINAME+CHAR(10) from cirelationships as cirel left join ci as ci2 on ci2.ciid=cirel.cii2 left join relationshiptype as rel on rel.relationshiptypeid=cirel.relationshiptypeid
Hide Status types on Reply
We are using FFR's to hide some ticket status names which works fine. However these same status names are visible when a technician replies to a ticket and then selects a new status. Is it possible to continue to hide these status names using FFR's when replying within a ticket?
[SDP Cloud] Request "On hold" to "Resolved" after X days
Hello Support. We need ServiceDesk Plus Cloud to change automatically the request status from the "On hold" status to "Resolved" after "X" days after the "On hold" ticket has been established. This is an example of what we need: The technician receives a ticket. The technician responds via email to requester and sets the status "On hold" ticket. The user never responds to the requested information. If the user does not respond in less than 5 days, we need the ticket to automatically pass from the
File Audit - Dashboards stop showing/refreshing data
Although I can see under the Alerts and Event Logs that File Audits are being processed and registered, when going to the *File Audit tab it shows old data events. It seems it stops refreshing the dashboards at some time. Quick workaround is I have to restart the AdAuditplus service and it starts showing updated File Audit data/events. I'm unable to find an error or significant event under Event logs of the server but can't find any. How can I fix this without having to restart the service every
requester can see the requests of one group?
I noticed that on the requester option you can set that he can view all requests of his department. It is possible to able a requester to view a requests of one group?
Active Directory import failed record
We need a better way to see what the failed record was in a Import from Active Directory. Should be able to click on a link to see the failed record and why it failed.
Desktop Central server requires access to following domains for managing mobile devices
Hi guys, Today and suddenly i occurred this msg in top of my manage engine page, exactly on MDM management page. Everything works fine, but this msg make me worried. In attachment a screenshot. regards, Mext
Mobile Device Manager Plus- Free Training
Join us on 23rd, 30th January and 6th February 2020 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on January 23: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
Customising Home page
I am looking to customise our home page further to include the Company name given to our Portal above where it says How can we help you? Can this be done via the self service portal customisation area? Please advise
Android Mobile App Functionality
The Android mobile app is severely lacking in functionality compared to the full web interface. Are there any plans to address this in 2020?
User Survey Email Configuration.
Service Desk Plus 10.5 Build 10514 This is the email the requester receives when requesting feedback. The link is generated by using $SurveyLink Can the link be masked by text? Can the "Provide Feedback" button be a link to the survey?
[Blog] The Principle component of a HelpDesk Tool
Nowadays there are plenty of Helpdesk tools available in the market, they come with a wide range of features. Organizations deploying the Helpdesk tool should know the key components of a tool. An increase in users and retaining them are a crucial part of an organization's success story's. Yes, It's always important to set the right focus and understand what exactly your customer needs. Popular research on best ITSM tools states building a perfect Knowledge Base takes 70% of your support team's
Notification Rules Templates Issue
I am having an issue where the signature I put at the end of our requester automatic response templates gains additional line spacing. It is only present in the actual response. When I go back to the template there is no line spacing separating anything. The main body of the template is unaffected though.
Workflow for change request in SDP to rollout patches in desktop central?
i'm not sure if i'm missing it, but while we have both servicedesk plus and desktop central with integration enabled, i don't see any easy way to approve patches from servicedesk plus and then roll them out to specific computers. i can always copy and paste the list of patches into a change request and reference the system(s) manually, but that seems a wasted opportunity on ManageEngine's part. Regards, Dave
Query to undelete a requester
Can you provide a query to undelete a requester I accidentally deleted? In the tables: aaauser, the user_id is 941 CI, the CIID is 982 Build Information Your Version : 10.0 Build 10013
Request Life Cycle hold transition for technicin that hasn't access to stop timer
Hi, I create a RLC for service catalog as Request a Laptop. In our workflow, maybe we have laptop in store or not. When we haven't laptop in store, we order laptop from Purchase Department that provide new laptop. This process can take up to a month and we aren't responsible for this job. In this situation, we want to stop timer and hold request until Purchase Department provide us a new laptop. Also we don't want to access technicians to hold request. Now when I configure this transition (Purchase
Report Format
Good Day I have noticed that reports in ServiceDesk Plus are not created in the A4 format. When I export them for example as a PDF, I am facing problems with printing them since the format is not A4. Is there any possibility to change the format of reports? Thank you very much!
Finding %Java% installs across domain of hosts
I need to know how to query for the installation of Java across our domain. Not a specific version, but something like %Java% so that it would find everything Java or Oracle and then list every host that has it installed. I don't necessarily need to know what version of Java is installed though that would be a nice benefit, to be honest. I've never used this tool and was given access to it today, however, only because nobody else really knows how to use it either. I was assuming that this would be
Pushing cscript command
We have used Desktop Central to push Windows 7 to Windows 10 upgrades. After upgrading, Office 2016 becomes deactivated. When I re-enter the VL Mac key, Office reactivates. To speed things up I wanted to push the key to the deactivated clients. I have tried to push the following as a computer configuration custom script. c:\windows\system32\cscript.exe “C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS” /inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX I have tried running the script as a "system user"
Updated Desktop Central Guide/Book
Can we get an up to date Desktop Central guide in actual book format or PDF format? I need something portable to take with me where i don't always have internet access to look through whats currently available. If this is nto possible, can you at least change the delivery of the current online documentation to have better navigation and search features?
firewall on PMP servers
Hi! I have PMP HA: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB I want to turn on windows firewall, can you tell me ports that are using by this components.
Service Desk + Telegram
Hi guys, I am kinda new with this service desk thingy especially to manage engine. Can somebody confirm if I can link it to Telegram to create incident tickets? If so can it be possible to standard license only? :) Thank you so much!
Can I decline patches for Windows OS families?
Is there a way to decline patches that apply to specific Windows versions? For example, my organization does not use Desktop Central to manage our servers, only our end-user workstations. Therefore, none of the Windows Server patches will ever be needed. I know that I can decline all patches for third-party apps, like Mozilla Firefox or WinSCP, by going to "Patch Mgmt > Patches > Decline Patch" and selecting the product I want to decline patches for. Is there a similar way to decline all patches
Chrome doesn't work with Device expert 5.9.7
Hello, everyone! Please help to find answer - when i use chrome browser with device expert 5.9.7 version I can't open "Change password", "User settings" windows. And I can't edit settings any existing user in "User management" settings. What is cause of this problems?
Actual Manage Engine Book
Is there an actual, physical ManageEngine Desktop Central book, instead of just the online documentation? I don't always have my laptop or tablet with me to read things online and I prefer actual books when studying and reviewing material. If not, is there an available ebook for download?
NCM Plugin
Hello, Although NCM plugin is installed and active, I'm not able to get compliance report or go to the NCM plugin as I'm not able to find it. Version is 12.4.102 Regards,
Can't setup VPN server name with port like hostname:8443
Hi Team, when I try to configure the VPN profile for Palo Alto VPN, the web GUI does not let me put the servername with the port like "vpn.ovel.ru:8443" It does accept the server name without port though, but this will not be a working solution. The Palo Alto VPN client (GlobalProtect) can accept the port ( i can configure it manually). The web gui also doesn't accept any specific app name (on the bottom of the page). Please fix it if possible. Thank you!
Custom Script Help
Is it possible to create a custom script where on form submission it fires off a task template we have saved? Additionally, is it possible to grab information from fields on the form to enter data into certain fields on the task? For example, we have a task template called "Locator Needed" and we have a field on the form for new user creation called "Locator Needed?", which is a yes/no drop-down. We would like to see if it can add the task if "Yes" is selected for this field on the form. Field
Windows 7 ESU verification
Hello everyone, We posted an announcement earlier that mentioned the way in which the MAK key could be deployed using Desktop Central. This is a follow-up post on how to check if the ESU license has been installed. For the previous post, refer : https://pitstop.manageengine.com/portal/community/topic/tackle-windows-7-end-of-life-with-desktop-central-14-1-2020 Steps to verify if ESU license has been activated successfully Open command prompt. Type slmgr /dlv then press Enter. Verify the license status.
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
Internet Explorer zero-day vulnerability actively under-attack
Microsoft, on Friday, has published a security advisory detailing a zero-day vulnerability in Internet Explorer that's actively under attack. This vulnerability (CVE-2020-0674) is a scripting engine flaw which when exploited can lead to arbitrary code execution in the context of the current user. The flaw can be mitigated by restricting access to the JavaScript component JScript.dll, and there is no patch available so far. This forum thread will be updated with the patch information as soon as it's
[SupportCenter Plus] Insert images in Notification Templates
Hello Support. A question. Is it possible to insert images into the Notification Templates of the SupportCenter Plus console? Regards, Rafael Vega.
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