Help with Archiving old requests
I am trying to set up Archiving. I've set it to archive Closed Only, Closed over 1 year ago. So we have heaps of tickets that can archive. But nothing Archives.
Am I supposed to set a schedule somewhere.
The Help says...
"Click on Save button to save the configurations. The archiving process starts at the specified time and repeats after every mentioned period."
I'm not sure what it means by "Specified Time". I have not seen anything anywhere that allows me to specify a start and repeat time.
Topic Participants
Svend Petersen
Sriram K.S
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