[ SDF-39462 ]Request Delete - with attachments
I am seeing plenty of SQL scripts used to remove requests or archived requests based on whatever selection criteria you choose. I am generally looking to purge older archived requests.. the typical "seven years" scenario where I don't need or care to see requests past that time frame. Much of our ticketing process involves attachments on the emails as originally submitted, as well as later-attached files onto tickets as they close. Will running these scripts in pgsql also remove all the related data?
Modification Rules - choose street relaying on Country
I would like to that users can first choose country from a dropdown list (AD parameter) and relaying on that choice later choose exact location from a dropdown list containing only locations in that country, and set it as a 'street' attribute in AD. Adam.
Query for Approver list
Need a query for list out all service request approver
Service Request Approval - Workflow
Hi, I'm trying to figure out the best way to implement a request approval in our environment but i seem to miss something and hope there is a workaround for my issue... Here is the scenario typical for our company: We have a Requester who submits a service request with some kind of form attached to it. We have an Approver who is not a technician but has the authority to approve or deny the service request coming from Requester. And we have a Technician who performs a data import to corporate database
Can't audit event 4625
Event 4625 can alert when VPN users logon failed (my firewall connected to my DC with LDAP). I found that this event is excluded by Global Exclude rule and I can't remove or edit it. Is there any way to remove a default Global Exclude rule?
ADAudit Plus Last User Logon per Organisational Unit
Hey guys, I wonder why it is not possible to create a last logon report specifically for a certain OU. This seems to be only possible for the Logon Activity report but the problem is, if I want this report beeing made for the last 3 months the report takes forever to create because he collects all the logons and logoffs from all users in the domain. I want a last logon report only for specific ou and I know this was possible with the admanager product. we use ADAudit Professional Build 6010 August
pgsql_old folder taking up space
Good morning, We have a folder under ManageEngine>ADAudit Plus>Patch>ManageEngine_ADAudit_Plus-5.1.0-SP-2.0.0 called pgsql_old. It is taking up a very large amount of space. I suspect this can be deleted, as it seems to be an old instance of pgsql, hence the name. Can this be deleted to clear up space?
Logon Failures for AdminUsers
Hello We want to use the altert "logon failure for AdminUsers". Unfortunatly the event ids 4625 which were generated on the DC are excluded in the Global Exclude Configuration. Is there another way to monitor logon failures on the DC regards Marc
[ForYourInformation -21] Quick Enable/Disable of Incident templates from list view.
In the older builds of ServiceDesk, we did not have the function to enable/disable Incident templates. In order to disable an Incident template, you have to delete the particular template from the incident template list. If you have any existing tickets created with the particular template, then deleting the template will move it to be in a grayed-out/disabled state and will be marked as "Template, not for further usage" . If the template is fresh without any ticket associations, then on deleting,
[SD-83038] Live Chat and Live Chat Integration
I was wondering how many other ServiceDesk customers were making use of the Live Chat functionality, and what their takes on it are. Do you believe that it has helped to provide better service to your customers? Have you run into any issues or concerns with it? Also, looking at integrating the Live Chat within another site, it seemed to work mostly the way that I expected it to with one exception - the user had to already be logged into ServiceDesk in order for the Live Chat embed to function.
ServiceDesk Plus MSP - version 9.4 - Build - 9424 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9424. Please refer the Migration path table available here and upgrade to our latest build 9424. We fixed a couple of security-related fixes along with this release. Please make a note of it and upgrade your instance to the latest build. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any
Email ID of the requester disappears for the second time
Hi Team, Email ID of the particular requester in the service desk plus tool gets disappeared for the second time even after adding it a month back during the same issue. We get to know about the issue once the requester stopped receiving notification. Please check the issue and provide us the permanent solution.And will this change be recorded in any logs??. Regards Karthikeyan R
Unable to approve requests.
Hi , We are unable to approve requests (Change and Incidents - as applicable). PFB the screenshot for the same. Approval is in pending status, but when attempted to approve, gtac response by default shows already approved. Pl suggest way ahead to resolve...
How do you automatically assign an IT request as a P1 based on certain criteria
Hi. I’ve been told there is a way to automatically set an IT request as a P1 when it’s generated on Manage Engine. Could you do this if an email is received with a certain criteria. Sent from: xxxxxx Subject: xxxxx Thanks, Paul
Email Notification Sending Failed
Please Help, Suddenly we are not receiving any email notification at all in SD plus. I tried replying to a request and error is coming "Email Notification Sending Failed", i checked the system log found a lot of error message " Exception while trying to send notification for Request ID: 4488 Mail Sending Failed." Thank you in advance for the support.
Can a computer be automatically readded to desktop central?
Just a simple question. If a computer is manually removed or removed via the AD Sync option from desktop central because it failed to check in, in a specific amount of time, if that computer comes back on line, will desktop central pick it back up and readd it back to the inventory? Example: Computer 7 hasn;t been picked up by DC since Sept 2nd. It's removed from the computers view. Computer 7 is located on Oct 28th in desk drawer and turned on. It then attempts to report back to DC. Will desktop
Clearing Password Alerts
Password Alerts How do we clear all these alerts? We dont do password SYNC, Expired, or have minimum requirements. Is there any way to bulk fix this?
Redeployment of missed patches
Good Day, I'm trying to figure out what happens if/when a patch is missed during Automated Deployment. Say Patch 3 requires that Patch 1 is installed first but patch 1 requires a reboot. So patch 1 is installed, the computer reboots, will patch 3 then get installed and if need be reboot the computer again? After the reboot when the agent contacts the server again, does it scan itself for missing patches and subsequently install any patches that were missed immediately? Or does the Scan only happen
cctv views running for extended periods. error "something went wrong while displaying the page" in OpManager 124062
Hi We have this problem in last version of chrome, edge, chromiun; in a equipment with win 10 Pro, 4 GB RAM Any Idea about this? Regards
Stop Users from exporting passwords, but not admins
So it turns out that someone in the role "Password User" can export all the passwords they have access to. This stunned me as I thought PMP was supposed to be about securing passwords!! I found in the admin > export\offline access options there is a way to prevent this, however it also stops super admins (ie. me) from exporting passwords which seems odd. I have unchecked the option to export all passwords but how do I configure it so that super admins can export, but not password admin, password
Incident - gather more details from requestor
hi - Would like to update request template to perform the following action: when request is updated to a priority "6" send request back to requestor with 2 mandatory fields. We have the priority 6 piece completed and 2 fields created, we are struggling with sending request back to requestor.
"Total available RAM" inventory field misnamed
I'm using 10.0.433 and looking at my inventory details (Computers > Computer Details > Hardware > Physical Memory) I believe that where it says "Total Available RAM" the name is a bit misleading, as this appears to be the the maximum RAM the system could support, *not* the total that's in the system. I've checked this on many systems that have 8GB or 16GB and it always lists 32GB in this field. If this field were renamed to "Maximum supported RAM" I think it would be less confusing! Thanks!
Upgrading Windows 7 Pro machines in Domain to Windows 10 Pro
Is possible to push a Windows 10 Pro upgrade to my Windows 7 Pro machines with Desktop Central. Currently using Desktop Central Build version 10.0.411. The posts i've found dont seem to be helpful.
New Desktop Central install, 2 alerts I can't figure out how to clear
I downloaded and installed Desktop Central yesterday. It is build version 10.0.467. Everything is working as I would expect but on the home screen there are two alerts I can't figure out how to clear. They both have a header that reads "Activate before its too late! "{0} Distribution Servers below {1} version are inactive and will no longer be managed by Desktop Central if they do not contact the server in {2} days." "0 agents below version are inactive and will no longer be managed by Desktop
Query report
Dears, Good Day, i would like to request a query report /report i need to create report for how many requests created each department for specific services , we have 30 departments and each department request for new PC , Sample: Department A requested 10 times in this month for new PC and department B requested 30 times/ requests for new PC.
[SD-70781] Email attachments
Hi there, can anyone advise on this, when we save an email and then attach it to a call it just adds the content to the message instead of actually adding it as an actual attachment, has it always worked like this and or is the latest version any different, we are on 9409.
Schedule Reports - Report created but the Report Type is as null
Hi, Please help me with this issue. I created a Report on the Schedule Reports module in Applicactions Manager Plugin the report type that I chose was Availability but when a saved it it had Report Type as null. I clic on Run now and send the message of schedule successfully executed but I do not have this reporte on my e-mail. This happend for every report that I want to Add. Thanks & Regards! Angela M.C.
[SDF-71164,SDF-73164] tickets - which are confidential
hello, is it possible to have tickets which are confidential for some technicians? We want tickets, that only a limited number of persons can see. The limited number of technicians shall be able to reply the requester. Again, as it i confidential information in the tickets, is it possible to have some tickets with a certain category only to be seen by limited number of technicians. Best regards Thomas
Where's the email debug log in 9409?
Where's the email debug log in 9409?
enable emails and replies that occur after
Hello ManageEngine, We turned on the feature to enable emails from unknown users and Enable email command (based on the subject). This worked great with one exception. When additional email replies occurred in relation to the original request such as an 'out of office' reply or an 'email ID to notify' that was entered incorrecly in the initial correspondence, we found that additional requests were created for these replies. Is there a way to connect these additional emails that are created to
SLA statistics not correct
We have a problem to get proper SLA statistics for our Incidents in SD+ and Analytics The process We register a ticket (status open), assign a SLA (5 working days 9 hour per day) and work on the ticket until we can resolve it (status resolved) Some of the tickets are set in status pending (that are OK). The time the ticket is in status pending shall not be included in the calculated time to resolve. Example: SLA 8am to 5pm every work day ( 9 hours) Ticket created day 1 at 8am Ticket set in status
Permanently remove email addresses from CC field
Hi, Is there a way to remove email addresses in the CC field that users include in their email to the service desk? E.g. Someone emails the service desk, and CCs an erroneous email address. We can remove the email directly when doing a Reply, but when we Resolve or Close an incident it sends a notification to the erroneous CC'd email and it bounces back, thus reopening the ticket. We still want to send a notification to CC'd users when we resolve or close a ticket, just not to emails that are incorrect.
Issue with personal certificates in Computer Details
Hi. On the Computer Details page, tab Certificates, in Personal section showing certificates from all computers. Please see attached screenshot. Total count of 42 certificates is the same for any computers. DC build 10.0.412 Thank you.
Add ciid to requester details?
Hello, We have a pretty involved integration going on with our Tier1 helpdesk (Outsourced, they use ServiceNow). We are running into an issue where if their are multiple users with the same name on the SD+ side, ServiceNow has nothing to call on to determine which Jane Doh is which. And we don't see an API available to reference the CIID for requesters or even technicians. If I create a CIID field in the requester details page, is there a way to fill that field in with their assigned CIID number?
Desktop Central Agent install based on AD OU
Hi all; Sorry, new user. How can I deploy the Agent for a certain OU that anytime a new computer shows up there it the agent gets installed automatically?
image on self-service portal
what is the ideal size for the image in self-service portal?
Microsoft 2019-10 Patch Deployment Problem
Hello to Everyone, I have a problem. When I try to send a patch, I get these two errors as you can see in the appendix. Unknown error code: 50 Unknown error code: 50021 Here, the issue of Symantec installed on the client needs to be updated. I've updated it on all clients. I still have a problem. Patches I'd like to send: 2019-10 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4519976) 2019-10 Security Only Quality Update for Windows 7 for x64-based Systems (KB4520003) Thank
Missing Resources in Configurations.
We attempting to set up a Folder Redirection configuration to change the My Documents folder to point to a personal folder on a filer server. We have several fire servers on different sites that are all under different subnets. The DC server resides on the 10.0.x.x subnet while other File Servers reside on their respective site subnets, i.e. 10.1.x.x and 10.2.x.x Currently we are only able to see available resources in our domain for the 10.0.x.x subnet. Is there some way to add in the file servers
Script to add worklog, solution and close ticket
Hello, I'm trying to understand if exist a SDP script to fill automatically worklog and resolution (same default text) of a ticket and then close the ticket replying with an email (with a default text) to requester. A similar script was discussed in an old thread in this community (https://pitstop.manageengine.com/portal/community/topic/script-master-22-auto-create-worklog-and-change-status-of-requests) but is unavailable actually. Can anyone help me? Thanks in advance and have a nice day.
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