Unable to send code. Please contact your administrator
I updated to version 7.0.5 from version 7.0.1 and i now receive a message "Unable to send code. Please contact your administrator" for any user that tries to log in. Any ideas how to resolve this?
OpUtils approve subnet
Hello, I'm trying to approve subnet in OpUtils but I'm getting "Failure" error, please advice noting that OpManager version is 12.4.102 Regards,
Emails in a Request
Hello Team, I have the list of Tables that are present in our ServiceDesk Plus database. What I'm trying to do, is to get a query report on the list of email exchanges thats contained within a Incident Request. I'm not able to find the table which will have this information, requesting your inputs here.
Patch Tuesday January 2020 updates
Hello everyone, The first Patch Tuesday updates for the year 2020 are here, Let's take a quick look at the updates released New Security Bulletins : 2020-01 Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 10 for Windows Server 2012 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 11 for Windows 7 and Windows Server 2008 R2 (KB4534251) 2020-01 Cumulative Security Update for Internet
Use of API's to a 3rd party supplier
Looking to add API's to allocate incidents and some requests to a 3rd Party for support. Where is best to start?
Installed trial version of SDPlus Standard today and local Administrator is no longer available
Hello, I downloaded/installed the SDPlus Standard edition trial today to pilot the system. During configuration, i was able to successfully connect to LDAP and import all of the users. upon logging out, I am able to login with the local Administrator user account but only as a requestor and not as a full admin. When I run the PSQL command to find local administrator 0 is returned (denoting no local admins). How can I rectify this problem without a reinstallation? I would really like to try this
Time Spent reports for Requests and Tasks
the time spent eports just retriving the WorkLogs assotiated with Requests only, please advise how to generate a report gives all workLogs assotiated with Requests and Tasks, with following fields. 1- Request/Task ID 2- Request/Task Type 3- Subject 4- Request/Task Status 5- Technician 6- Excuted Time 7- Time Spent 8- Work Log Description 9- Priority 10- Request Category
"container" for BYOD email access
Hello, I'm trying to setup email access for BYOD devices, and I would like to make sure this email can be removed from the device doing a corporate wipe. I don't know if MDM offers a "container" for corporate email that I can be sure that when I do a corporate wipe the email is gone? The problem with just doing exchange active sync is the user could just copy the email account settings into a different account on the phone and then the corporate wipe feature will not remove that information. I
Adding an approval automatically with a custom trigger
Hi, I've tried following this guide: https://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/sample-approval-scenario.html ...to create a script that automatically Assings an approver, when we use a specific incident template. The custom trigger runs when edited/created and subject starts with "RFC". It executes the following script: python rfc.py $COMPLETE_JSON_FILE I then installed Python 3.6 in the latest version on the servicedesk-server. Didn't know if that
Email notifications not sent to support group techs
Hi, We have created support groups and added techs to them. We also set to send email to notify techs of incoming requests to the groups. We have found that no email is sent to the technicians. Can you give us a clue? Regards
OpManager 12 problem reading SNMP values from UPS MIB
We have recently began using OpManager 12 from OpManager 11. We are doing a fresh install and migrating our items manually. I have run into a problem with OpManager 12 receiving SNMP data from our UPS system MIBs. It doesn't appear to be able to process or translate the MIB definitions correctly and will not return certain results. I have verified that I have included all necessary items required for the MIB definitions to process correctly but I still get the OID string which I do not appear to
Disabled Resources
What is the criteria for the "Disabled Resources" Group. How do resources become part of that group?
ADSelfService Plus - service starts then stops
Hi- I installed ADSelfService Plus build 5811 on Windows Server 2012 R2 (a domain controller), and configured a policy for password expiration reminder emails. i followed the instructions to configure it to run as a service (using a domain account which has log on as a service right on this DC), then rebooted. It now shows in Windows Services list, but the service cannot start. Error is "The ManageEngine ADSelfService Plus service on Local Computer started and then stopped. Some services stopped
IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
***technician username automatically in the template field: technician***
hello, there is the possibility that the technician username who creates the ticket is automatically entered in the template field: Technician? many thanks
GO Programming Language Application Monitoring
Hello Currently on the supported list of applications GO Programming Language is not available. How else can such an application be monitored using ManageEngine suite of applications? Is there a roadmap to include support for such applications in the the future? Appreciate feedback on this.
The kiosk mode is compatible with the remote control
when I enable kiosk mode it doesn't let me take the remote computer, the label to press accept on the device is removed
PostgreSQL Custom Query for Specific Software plus IP, Site, User, & Assigned User for AssetExplorer
Happy Holidays All, I have a custom query that provides a report of Assets that have a specific piece of software installed. In this case it is "MPLTransact". It works but I want to add Site, IP, User, & Assigned User to the Report but can't figure out how to get it to work could someone assist? Here's what I have so far... ====== SELECT SystemInfo.WORKSTATIONNAME "Workstation", max(state.DISPLAYSTATE) "Asset State", max(osInfo.OSNAME), (SoftwareList.SOFTWARENAME) "Software_Name", MAX(swmfg.NAME)
Work Mode not applied in android devices
When i install MDM APK in an android devices, then enroll it in MDM server. Work mode not applied and users still used devices freely profiles and groups not applied on them i want to know how work mode of MDM APK launch on startup ? Thanks
Introducing Live Chat Support
Dear users, After a trial for the past few months, ServiceDesk Plus support is excited to launch online chat and engage with customers in a new, more accessible way. We hope to cut resolution times on those quick or easy questions to minutes rather than hours. You can reach us by chat by visiting, https://pitstop.manageengine.com/portal/home Cheers..!
Running a post password change script
I have kiosk type devices where I need to change the password, but then set it up to auto-login with the new password. I can do this if I can run a post script to set the password for auto-login. Is this possible?
Use Date Field without including Time and Timezone
I'm trying to set up a rule to change the subject of a request to include the First/Last Name fields and the date of the Effective Date field I've added. It works, the rule is fine. But I only want the date to show up as MM-DD, so 01-06 for January 6th. Right now it shows up as "Wed Jan 22 2020 00:00:00 GMT-0600 (Central Standard Time)" This is my script: // Adds Requester Name and Effective Date in the Subject Field if($CS.isFormSubmit()) var FirstName=$CS.getValue("WorkOrder_Fields_UDF_CHAR28");
Add checkbox as additional resource field.
Hi team, In PMP we only have the ability to add character/list, numeric, password, date and file fields. Want to create additional field with the type checkbox. We must also be able to use it with the filter(s) to include or exclude the resource in the dynamic group. Looking forward to see this in the product as an enhancement. Regards, ilias.
PMP Ldap server resource expected behavior?
I have added a LDAP Server, I thought it would open an active directory Users console but when i click in the resources it does nothing. Which is the expected Behavior?
iOS -Asset Scan
When trying to use asset scan from iOS device i get ''User does not have Permission '' when i use SD+ from an android i can use the scanning feature with no Issues. I used two different iOS devices with my account same issue What could be causing the iOS not to work All Permission roles are set ok This only happened when SD+ Build was upgraded
Desktop Central integration problems
Were running Desktop Central 10.0.366. When i start the wizard for the Analytics Plus integration, it errors out and tells me the username and/or password don't match. I am one of a few administrator users in Desktop Central. I've tried Local Authentication as well as Domain Authentication. Both give me the same error message. Documentation is very laxing to say the least when it comes to troubleshooting. How does one go about connecting the analytic tool to desktop central?
Service Desk Plus - created requests by hourly time slot
We are working on a global 24/7 roster and need a report to show us when requests are logged by hourly slot. So for example I want to see something like this: Is this something possible in SD+ ?
Patch Tuesday January 2020 updates
Hello everyone, The first Patch Tuesday updates for the year 2020 are here, Let's take a quick look at the updates released New Security Bulletins : 2020-01 Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 10 for Windows Server 2012 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 11 for Windows 7 and Windows Server 2008 R2 (KB4534251) 2020-01 Cumulative Security Update for Internet
Patch Tuesday January 2020 updates
Hello everyone, The first Patch Tuesday updates for the year 2020 are here, Let's take a quick look at the updates released New Security Bulletins : 2020-01 Cumulative Security Update for Internet Explorer 9 for Windows Server 2008 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 10 for Windows Server 2012 (KB4534251) 2020-01 Cumulative Security Update for Internet Explorer 11 for Windows 7 and Windows Server 2008 R2 (KB4534251) 2020-01 Cumulative Security Update for Internet
Auto Print a Ticket when certain Category is selected
Good Morning Is there way that in a request when a certain category is selected that it will automatically print the ticket out on our printer? Thank You
Multiple 'RE: CASE UPDATED' being added to replies
When replying to cases in ServiceDesk plus, we are getting multiple 'RE: CASE UPDATED' added to the reply. In a lenghty email conversation, this means the subject becomes extremely long and doesn't look great to the customers. Any ideas please? Example REPLY 1 - CASE UPDATED ( ##551997##) - RE: CASE UPDATED ( ##551997##) - Configuration of new mailboxes REPLY 2 - CASE UPDATED ( ##551997##) - RE: CASE UPDATED ( ##551997##) - RE: CASE UPDATED ( ##551997##) - Configuration of new mailboxes REPLY
Incorrect Satisfaction Level Summary
Dear Team, I have a 2-question, 5 rating survey. There are instances that 1 of 2 questions were answered yet the Satisfaction Level Survey is 100%? Shouldn't this be just 50%. Please see below screen shot
Software Distribution - optional install through Self-Service Portal only
I'm coming from the perspective of using SCCM for quite some time and we like to replicate the following in Desktop Central: 1) Essential software - software installed on all computers 2) Optional software - software installed by the user depending on their needs Sometimes we'd like optional software to be mandatory on a select group of computers. I've managed to get all our essential software automatically installed on the test machines. The second option of optional installs triggered by the Self-Service
Gear up for Windows 7 end of life
Hello everyone, As most of you are already aware, Microsoft is pulling the plug on Windows 7 on January 14, 2020. This means that the Patch Tuesday of this month is the last time that free security updates will be released for Windows 7. After this Patch Tuesday, the Windows 7 machines running in your environment will not receive any security updates or tech support. The lack of security updates can put your Windows 7 machines at severe risk. Considering its been over a year since Microsoft announced
Gear up for Windows 7 end of life
Hello everyone, As most of you are already aware, Microsoft is pulling the plug on Windows 7 on January 14, 2020. This means that the Patch Tuesday of this month is the last time that free security updates will be released for Windows 7. After this Patch Tuesday, the Windows 7 machines running in your environment will not receive any security updates or tech support. The lack of security updates can put your Windows 7 machines at severe risk. Considering its been over a year since Microsoft announced
Report about all relationships in CMDB
Hello, is there any way to get a report about all relationships in the cmdb in version 9207 with PGSQL? Maybe as a table like: ci type ci name relationship ci type ci name workstation pc 1 connected to router router a workstation pc 1 related to requester requester a ... ... ... ... ... This would be a great help for me - thank you very much for your help! Best regards Michael
Tackle Windows 7 end of life with Desktop Central
Hello everyone, As most of you are already aware, Microsoft is pulling the plug on Windows 7 on January 14, 2020. This means that the Patch Tuesday of this month is the last time that security updates will be released for Windows 7. After this Patch Tuesday, the Windows 7 machines running in your environment will not receive any security updates or tech support. The lack of security updates can put your Windows 7 machines at severe risk. Considering its been over a year since Microsoft announced
Advanced Filter logic operators are being resetted each time
We upgraded from 9314 to build 9406 of Servicedesk Enterprise. In build 9406 and 9407, the advanced filter AND/OR logic gets resetted after using the search for the second time. Example: set 3 filter lines, second with "OR" and third with "AND" logic operator. Press search. It will show correct results. Press search again and "OR" operator will change itself to AND and results are not correct anymore. This is also happening after you search for the first time, then go to different area of Servicedesk
Can a technician be a requester and see their own tickets even if they are in a different department?
Hi, I'm sorry if this is a repeated question... I've tried to search forums and good ol' google but with no real answer. Is it possible for a technician to be a requester and see the status of the ticket that they have created even if as a technician they wouldn't normally be able to see that area? For example we have a couple of separate IT departments in our organisation and they don't have visibility of each others tickets. However, if someone from the database team creates a ticket for the helpdesk
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