Hello, I'm trying to understand if exist a SDP script to fill automatically worklog and resolution (same default text) of a ticket and then close the ticket replying with an email (with a default text) to requester.

A similar script was discussed in an old thread in this community (https://pitstop.manageengine.com/portal/community/topic/script-master-22-auto-create-worklog-and-change-status-of-requests) but is unavailable actually.

Can anyone help me?

Thanks in advance and have a nice day.