Hello,

We have a pretty involved integration going on with our Tier1 helpdesk (Outsourced, they use ServiceNow).  We are running into an issue where if their are multiple users with the same name on the SD+ side, ServiceNow has nothing to call on to determine which Jane Doh is which.  And we don't see an API available to reference the CIID for requesters or even technicians.  

If I create a CIID field in the requester details page, is there a way to fill that field in with their assigned CIID number? 

This is causing us a lot of headaches and really need to try and get this resolved quickly.

Thanks!