Hello ManageEngine,

We turned on the feature to enable emails from unknown users and Enable email command (based on the subject).  This worked great with one exception.  When additional email replies occurred in relation to the original request such as an 'out of office' reply or an 'email ID to notify' that was entered incorrecly in the initial correspondence, we found that additional requests were created for these replies.  Is there a way to connect these additional emails that are created to the original request versus creating new requests?