Survey functionality extremely limited
The survey functionality is extremely limited - having just the free-text field and no other options like drop-downs, radio buttons, etc means that it is almost useless if trying to conduct a meaningful survey. Users are not going to be typing lots of text, and you want to be able to use some field options (like radio buttons, etc) to be able to do proper analysis of survey results.
Support SLA
hi Everybody, i've been looking around the website and i couldnt find a document that describes the SLA for support purchased from the brand. Due to regulations all banks of bolivia should hve a document that descibes the support SLA. can someone help me with this documentation.
Single Side One Chrome Browser
Hello, we would like to log in and stay logged in to the SDP portal or at least that the username and password are saved. Unfortunately this is not the case. After some time has passed, the login data has disappeared from the login screen. Does anyone have an idea or a tip for me? SDP Version 10.5 Build 10512 Thanks for your help
[SDF-84347] Zero separation With commas in numeric fields
Hi Why in numeric fields, numbers with multiple zeros are not separated by commas or points ? Like: Use 1000 separator (,) 590.000.000 Or 590,000,000
change istance name
Hi team We recently upgrade to the new version of servicedesk plus. And I'm looking for EMS features.. Is it possible to change the name of the default istance IT Helpdesk? thanks Stefano
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus If you're not already using Analytics Plus, get started with your free, 30-day trial:
Run SQL queries against Postgres database
I would like to run the SQL queries defined in the default reports against the Postgres database on my PMP instance. I have Azure Data Studio with the Postgres extension installed. What details\credentials do I need to successfully connect? Thanks Gareth
Switch log time and mail alarm content time do not match
when I manually close a port on the switch, the log generated is as follows 【Nov 28 2019 10:05:03+08:00 HK_1F_M01_D16_HW5720 %%01IFNET/4/IF_STATE(l)[0]:Interface Vlanif15 has turned into UP state.】 However, in the "eventlog analyzer", it is shown as follows！ Time does not match. How to set it? Thank you very much.
Eventlog Analyzer not starting
Eventlog Analyzer service cannot be started, Hard disc space was full then I have expanded the space. When I tried to start the service it did not start "run.bat" because of DAEService failure. See the below Log: Starting Server from location: C:\ManageEngine\EventLog Analyzer This copy is licensed to ***** Modules already Populated Persistence [ LOADED ] SQNS [ LOADED ] Audit
Auto-Close Updates
HI, When Requester does not close the request: it should auto-close. When a Technician Update Request with Closing remark & the requester does not close the request. Such request Should be auto-close with time frame. Can this be achieve in current Build.
Showing effort across days (Availability Chart)
We'd like to be able to show effort for a task/request/change in the calendar. Currently the calendar shows the count of events that are due on a specific date. This information is useful but it does not show how much a) time the technician allocates to a task (effort) and b) available cycles for the week/month Pie in the sky is to have a resource utilization chart similar to what is available in ZOHO Projects. https://www.zoho.com/projects/resource-utlization-chart.html SD 9311 Enterprise MS
Convert Incident to Problem
I know it is possible to convert an Incident to a Service Request, but how would I convert an Incident to a Problem? The initial user report has been resolved with a workaround. The Incident ticket has information including the troubleshooting that was done that I would like to include in the Problem ticket where we dig down to actually fix the back end. Joanne Rogers
SMS alerts for Requestors
My biggest issue is with SMS alerts for Requesters', why is this feature still not integrated??
Unable to generate the report
Below error occurs in Report tabs Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Unsupported Image Type at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:58) at net.sf.jasperreports.engine.util.JRImageLoader.loadAwtImageFromBytes(JRImageLoader.java:167)
ES\CachedRecord has crossed its threshold limit
I'm having issue that Logs are not proceed and getting alert "Cached record limit exceeded. Kindly do the needful." i'm using latest version 12115
not having domain and workgroup in Linux version Build Version:12.1.1 Build Number:12115
i Install eventlog analyzer Build Version:12.1.1 Build Number:12115 on Linux . but i don't have Domains and Workgroups setting in Admin Settings. is it OK?and i have another question: when I want to add device (like windows), in this version it doesn't have Credential field that I can fill it. so I don't have any logs from windows or Linux devices. already I use windows version eventlog Build Version:12.0.5 and I didn't have these problems.
Bind DesktopCentral to IP/FQDN
I am attempting to bind the DesktopCentral server to a specific IP/FQDN without success. I'm able to successfully bind to a specific IP on the host server, however I'm then unable to access DesktopCentral via the FQDN. I would like to run DesktopCentral as well as ADAuditPlus on the same server with both using port 443 for web console access, but until I can get this resolved I'm stuck. I was able to do this with ServiceDesk Plus and there are instructions to do the same for ADAudit and ADSelf-Service
API Interface
I am not sure whether this is the correct place to ask or if the question itself is correct. I know API functionality is available in ServiceDesk Plus. Is there an API Interface available separately for ServiceDesk Plus? I think our point is we are trying to integrate ServiceNow and ServiceDesk Plus so there could be transfer of information between the two. I hope my question is clear
Patching Openshift 3.11 node
Hello, We have been using for Desktop central to manage our Linux patching strategy. Recently we have added an openshift cluster (13 nodes) in our environment, but in order to deploy the patches, it's required to run a shell command to prune the node before the patching and another one after to reschedule the node. https://docs.openshift.com/container-platform/3.11/upgrading/os_upgrades.html is there a way to instruct Desktop Central to run a shell command (before and after) deploying the patches
Survey Report- NAme of Skipped Users
I want to get the report for Skipped users and uncomplete users list, also can we remove the skip button from survey email
Report with IP address
I want to be able to print a report of workstations with their assigned IP address, I can't seem to find a way. Pls. help.
Script Master - 6: How to create new requests automatically based on field or resource values in parent requests.
Hello users, Wishing you all a very happy new year 2017. Today's Script Master's post will help you to trigger the creation of a child request in ServiceDesk Plus, based on the values in certain fields of the parent request. The request id of the child request is captured and added as a note to the parent request. Also, the request id of the parent request is appended to the subject line of the child request. This is done by using an API call to create a request in ServiceDesk Plus.To add the
ServiceDesk (version 1107)- Software Licensing
Hello to All of you! We are working on another/better way of keeping track of our Software Licenses, so we thought we would try doing so in the Asset Module of Service Desk. The scanning portion, however, is being done through Desktop Central. Is anyone else doing it this way? When the versions of Desktop Central or Service Desk is updated, is it normal that it seems to rescans all of the devices again? I find that I have to reallocate my licenses again, possibly audit some as the rescan misses
Change of status on client's reply
Hello, We've created a status called "Solution Provided", it's a status that comes before we close the ticket and it stops the timer. Every time that the client answers an e-mail to a ticket on that status it returns to "In Progress" and sometimes we miss the SLA because we got a "Thank you" from our client. Is there a way to create a status that doesn't change when the client answers?
Can not select cluster listener MS SQL 2017 AlwaysON
Hi there, We have two MS SQL 2017 Server and they working active/standby in AlwaysON Availability Group in our product enviroment. Fist server address 172.20.18.81 , name ara-1.egisbilisim.ofis Second server address 172.20.18.82 , name ara-2.egisbilisim.ofis Cluster address 172.20.18.83 , name ara.egisbilisim.ofis Running "ManageEngine\ServiceDesk\bin>changeDBServer.bat" and select server type "sql server" , write host name "ara.egisbilisim.ofis" and click the next tab. Host name automatically change
Time Spent Calculation
I'm using MSSQL as my platform. I would like to know how to calculate my own time spent between 2 dates. Clearly SDP does this for me in the WO_Group_Info, WO_Tech_Info, and WO_Status_Info tables, but this is NOT what I'm looking for. I would like to know the underlying code that does the math and logic. I would imagine that something within the system if factoring in HoursOfOperation, DaysOfOperation, HolidayDefinition, Hold_Period_Group and/or Hold_Period_Tech. I've looked through the functions
Business Hours
I'm trying to write a MSSQL query that looks at different time intervals during a ticket's life. For example, if I'm looking at a ticket that has a createdtime of '2019-11-20 09:52:11.000', missed SLA at '2019-11-22 14:53:54.000', but was only assigned to the proper personnel at '2019-11-30 13:50:09.000'. Essentially, I want to calculate the time it spent in the service desk queue waiting to be assigned to the proper department. Normally, I would just write a query like: select DATEDIFF(hh, '2019-11-20
Firewall Configurations DesktopCentral
Hello, I'd like to create and deploy a Firewall configuration to windows machines, in order to create an inbound firewall rule to allow all the traffic between the machine and one specific network range. Is it possible? Thank you
How to keep "In Store" assets from getting changed by the system...
Is there a way to keep "In Store" assets from being altered through scans, etc. automatically? They are getting changed to In Use to the last user it was assigned to, even though I changed it to "In Store". Once "In Store", it shouldn't be changed until we pull and assign.
Reports - Folder Monitor Reporting
It would be great to be able to report on custom monitors such as the Folder or File monitor. If we are monitoring a bunch of folders for a server farm, we could quickly get daily or weekly reports on the folder size or file counts of those folders.
Advanced Analytics - Logs
There is a way to automatically compress the logs from the previous day on Advanced Analytics? I`m getting very big logs on this: -rw-r--r-- 1 root root 846728 Dec 29 23:59 access_log2019-12-29.txt -rw-r--r-- 1 root root 527922 Dec 30 12:30 access_log2019-12-30.txt drwxr-xr-x 2 root root 227 Dec 30 01:00 archive -rw-r--r-- 1 root root 4452672 Dec 30 12:30 coldbout0.txt -rw-r--r-- 1 root root 0 Jul 26 11:31 coldbout0.txt.lck -rw-r--r-- 1 root root
Planned Maintenance of our US Data Center on December 21, 2019
Dear Customers, We have planned a network infrastructure upgrade on our primary Data Center in the USA on Dec 21st, 2019 from 6:30 PM to 10:00 PM PST. This upgrade will help us support our expanding server far more efficiently. During this upgrade, we will be switching ServiceDesk Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know
Can OpManager v12 database be installed in SQL Server Always On?
Hi All, Can OpManager v12 database be installed in SQL Server Always On? Thanks,
Inventory Report with Product Name
Dear Support, Please help me out in generating this report to reconcile the assets with our current Inventory. which includes Employee ID User, Department, Last Logged in User Site Location Region Asset State CI Name Model Product Name Product Type Manufacturer Vendor Part No. Purchase Order No. Cost (Rs) Serial number Service Tag Asset Tag Org Serial Number Barcode OS Disk space Total Memory IP Address Mac Address Processor Name Current Asset Value (Rs) Acquisition Date Expiry Date Warranty Expiry
{SDF-84264} Confirmation Dialog options
Since SDP is mostly browser based, is there a way to add confirmation boxes when a user may have accidentally hit a button to navigate away from a page. Sometimes accidentally hitting the back button or mouse keys that jump back a page can cause the user to lose all the data entered into it. None of the pages in SDP seem to have any confirmation dialog boxes...seems like an odd thing to leave out for browser based software.
Report needed- count of closed within time windows by technician
Hi, I'm needing a report and I can't seem to come up with it. I am essentially needing a count of tickets closed by technician within certain periods, based on createdtime and completedtime into "buckets" of 0-23 Hours, 24-47 hours, 46-71 hours, 71+. In other words, how many tickets were closed by each agent in less than a day, 1-2 days, 2-3 days, or longer? I can't seem to modify any queries successfully to pull this off, though it should be fairly simple.... can anyone help? Thank you!
Exchange Reporter Plus build 5501 released with the capability to integrate SIEM solutions, Chinese language support, and more!
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. This build comes with the following new features: Log forwarder: Exchange Reporter Plus now allows you to forward Exchange Server and Exchange Online audit logs to SIEM solutions such as Splunk and ManageEngine EventLog Analyzer. Chinese language support: Besides English, and Arabic Exchange Reporter Plus is now available in Chinese. Permissions on Distribution Group report: This new Exchange Server
[SDF-37160] Desktop Central to ServiceDesk software license replication
We have been users of ServiceDesk and Desktop Central for quite sometime. Recently, we have upgrade the ServiceDesk to Professional to enable integration with Desktop Central. It would be nice if the software licenses maintained under Desktop Central could be replicated to ServiceDesk. We are having to enter the licenses in both places for all parties to get a consistent view.
Opmanager Mail Server Not Working
Hi Team, No incoming and outgoing mail are working on OpManager, all settings in mail server configuration is ok even also test on outlook and webmail(another client) and found ok, but in OpManager its not working check all service ports and no blockage there. Please help me from this and give a needful resolution. PFA for reference. Licence Type: Enterprise Build No.: 12.4.082 Database Type: POSTGRESQL
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