Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
OSDeployer on a random laptop
I just started playing around with OS Deployment in UEMS. I was able to create the PXE boot drive and capture an image and deploy an image. My question is - why would a random laptop in our inventory have the OSDeployer executable on the computer? Here
CVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryption
API Uuse error
Hi I tested version 14760 for network usage. When I enter the following code in the custom script section, I get an error related to Allow-Origin. $CS.referField("ServiceReq_App_UDF_CHAR2","users",{url:"https://my-api-sever.ir/api/v3/interface"}); error
Removing unwanted assets with associated modules
Good afternoon, Our previous IT team poorly managed the Asset management section of Service Desk Plus. We would like to clean it up and remove some of the Product Types and Assets that we should no longer be tracking. Unfortunately, we have run into the
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. )
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. ) I encounter this error when manually or automatically scanning devices in Patch Manager. Approximately 20% of my devices have this error.
How to change SDP URL
We have manageengin servicedesk plus how to configure our url from https:\\sdp to https:\\support can someone help i don't want to messed up with the system.
Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
Reports in the Customer Portal
In the Older version of SCP, Reports were in the customer portal i.e the Time Entries. With the current version the customer only sees the Ticket Information. Is there away to add Time Reports back into the current version?
Cisco WLAN Controller
Hi, we have 2 Cisco WLAN Controllers (5520 and 3504) which I would like to add to NCM via SSH. Unfortunately, I can't get a working connection to the WLCs although I can see that NCM is connected to the device, so there is no issue with the network, credentials
Add Text to Rest API Using Script
I would like to modify the text in the Rest API of a ticket. For example, if I have this: "res_602":{ "qstn_text_304":{ "value": "VM1" }, I'd like to change it to show: "res_602":{ "qstn_text_304":{ "value": "VM1" "key": "hostname" }, How can I write
[Free training webinar] Bid farewell to performance bottlenecks in your application infrastructure
As IT ecosystems continue to shift and scale to meet the demands of new technologies and growing user bases, organizations are leaning into AI and automation to strengthen their ITOps, CloudOps, and DevOps strategies. But with this evolution comes a new
How can a Requester Re-open the Onhold Request Instead of sending Email?
Dear All, Can we allow our Requesters to create a new request by sending an Email, but while replying to an Onhold request through an Email it stays to onhold unless the Requester access the Self Service Portal and Open the request? Regards, Wajahath
Error 1013 - schema is inconsistant 14600 to 14840
Hi , When I want to update from 14600 to 14840, I get this error.
view disk partitions
can i see a windows clients' hard disk partitions somehow? im trying to troubleshoot failed windows 11 upgrades and think it might be related to the size of the EFI/System reserved partition.
[Masterclass 2025] Episode 2 - Leveraging PSA capabilities in ServiceDesk Plus MSP [July 30]
Hi there, In the second episode of ServiceDesk Plus MSP Masterclass 2025, we will discuss how you can optimize resource availability, track accurate technician efforts, automate billing and invoicing, and improve real-time visibility into service desk
Masterclass 2025: Episode 6 - Master changes and dodge risks with uniquely crafted change workflows (On-premises) [July 31]
Hi there, In the sixth episode of Masterclass 2025, learn how to set up the essential configurations of change management in ServiceDesk Plus. We'll discover how to build change templates for the various change types, craft a visual workflow builder for
Masterclass 2025: Episode 6 - Master changes and dodge risks with uniquely crafted change workflows (Cloud) [July 30]
Hi there, In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We'll discover how to build change templates for the various change types, craft a visual workflow builder
email server setup
how do i setup email server settings in vulnerability manager plus . does it require business emails only or gmail accounts also could be used.
Customize self service portal with different sections
Hello, As far as I understand, there's no option present at the moment to add different tabs and sections in the self service portal? Are there possibly some plans to add such a customization? Thanks
Create a configuration which uses only the latest version of the packages
Hello, I was trying to create a configuration which uses only the latest version of the packages (same like the self service portal does), but haven't found such an option. So, if there's a Chrome package created based on a template for example, then
Problem on Firefox deployed via Endpoint, it keeps on auto-uninstalling
Hi everyone, I can't figure out where's my mistake: We have a base SW deployment with some standard packages (Adobe/LibreOffice/Chrome...) under Software Deployment menu > View Configuration including a package "FIREFOX X64 121 ITALIANO" Usually it's
ADAudit: an alert that notifies me when a user is logged in for more than 24 hours
Greetings. I would like to create in ADAudit an alert that notifies me when a user is logged in for more than 24 hours. In the online demo I have seen that the administrator can define alerts through ‘Configuration --> Create Alert Profile’ and then you
[Webinar] Expanding OpManager's scope for deeper visibility and smarter insights
Hey OpManager user, Did you know your current setup can do much more than just monitor device health? With the right add-ons, you can monitor application performance, track configuration changes, plan bandwidth, optimize firewall rules, and even track
Release Manager can´t associate Changes to a Release ticket
I have this issue. A user with the Release's role of "Release Manager is not able to associate Changes tickets to a Release ticket, but my user that has Admin role it is able. What additional role do need a user to be able to make this?
Set request due date with one click
To set the due date on a request, I have to edit the request, scroll down a bit and click on the Due Date field. In view mode, the due date field is shown in the right hand panel. Would it be possible to make that clickable so we can change the date without
Removing old version Endpoint Central after update
Hi. How can i to remove old version Endoint Central after update without problems with newly installed version? My use case is standalone EndpointCentral Server. Update steps: 1. Install Server 11.4.2504.1 2. Update to 11.4.2516.10 3. Migrate to another
Uninstall Agent via CLI
Is there a way to uninstall the agent (with OTP) from the CLI? I have a machine that has an old agent and isn't upgrading successfully . When I run the .exe installer (LocalOffice.exe /SILENT), it errors out with result 229965824 (0x0db50000 - code 0).
Join the webinar "Healthcare Data Security: Safeguarding Patient Information"
| FREE WEBINAR Healthcare Data Security: Safeguarding Patient Information Register now August 19 at 2 PM AEST | 2 PM GST | 3:30 PM IST 2 PM EDT We are excited to invite you to a webinar addressing the critical issue of healthcare data security. In light
[Webinar] Generative AI Meets IAM: A Vision for Smarter Identity Governance in 2025
| FREE WEBINAR Generative AI Meets IAM: A Vision for Smarter Identity Governance in 2025 Reserve your spot now August 07, 2025 at 02 PM AEST | 2PM GST | 3:30PM IST | 02 PM EDT | 11 AM PDT Managing & protecting identities isn’t just about security—it’s
Has anyone enabled Round Robin?
Anyone enabled round robin? If yes were you able to set it up with conditions? E.g. only auto-assign during certain hours?
[Free Webinar] From Novice to Pro: GPOs for Experts
| FREE WEBINAR From Novice to Pro: GPOs for Experts Register now August 05 at 02 PM AEST | 02 PM GST | 10 AM GMT | 3:30 PM IST | 02 PM EDT | 11 AM PDT Group Policy Objects (GPOs) regulate security and access within an AD environment. They are extremely
Request to Generate Assigned User and Last Logged-in User Report on Assets
Dear All, Can I have a SQL Report demonstrating the Current Assigned User on the Assets and the Last Logged-in User. We would also like to have Current Assigned User "Reporting To" and, the "Department Name". We would like to have below columns : a) Product
Forward logs from Endpoint Central to your SIEM via Syslog!
Hello everyone, Syslog support is here! Endpoint Central now enables audit log forwarding to syslog using the standardized RFC 5424 format. If you're using a SIEM platform (such as Splunk, QRadar, LogRhythm, etc.), you can now seamlessly centralize your
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
OS Deployer - PXe troubleshoot
Hello, We are using Manage Engine's PXE troubleshooting tool to check if the PXE Server is in good conditions but im getting this error: The service that is causing this is part of the desktop central. How can we solve this issue?
Cannot add physical server to monitor it
Dear team . i Cannot add physical server to monitor it error rpc AS per screen shot
It does not send notifications about the Release if the roles are assigned to the same person who created it
I have this issue. I’ve configured the Release flow to send notifications upon request creation and status changes. However, if I assign any of the release roles to the same person who created it, that person does not receive those notifications. But
How can we set the Status to "Waiting for Requester Response" if a Technician replies on the request?
Dear All, We have created a new Status namely "Waiting for Requester Response" which will stop (pause) the timer on the Request. Now, if a Technician (owner of the request) replies on the Request, Can the request status auto. set to "Waiting for Requester
Patch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality Update
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