Request for Asset Report
Dear All, Can we have a SQL Query report related to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset Created/Added (Date/Time) Our current built
Removing cloud-based group membership from hybrid users
Hi Support, We need to remove cloud-based groups (static DLs or security groups) from hybrid users when they are terminated but I can't find an option in ADMP. Is this possible? We currently set up User Modification templates to remove the on-prem groups
Configuring a Power Automate Connector for On Prem SD
Has anyone had success with this? The requirement to have input data wrap the JSON seems to be causing error I am trying to send an Post to Manage engine Service desk. I have a data connector that is linked to the on prem server hosting the site. I can
upgrade by downgrade and then upgrade?
Hi, We are already on 11.4.2516.09 but your site sugestes we have to downgradebefore upgrading? is this correct??
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14970 to the latest version 14980. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus failed. After that, I haven't been able to start ServiceDesk service.
Unassigned requests via API
Hello Folks , I would like to export the data that contains the requests with status open , assigned to a particular group , but technician unassigned. I was trying something like this , but it is not working , please assist. TIA $input_data = @" { "list_info":
[Tips & Tricks] Configure automated responses for after-hours tickets in ServiceDesk Plus
Steps to Configure Automated After-Hours Responses: 1) Setup Operational hours and Holidays: Access ServiceDesk Plus Admin configuration, navigate to Service Desk Configuration and configure Operational hours and Holidays. This ensures the application
Asset Module Questions
Hi We do not currently own the asset module of SDP. Our sister company does own the asset module (on premise also). Question 1 - IMPORT/EXPORT Is it possible to import the sister company's assets into our on premise SDP (if we first purchase and setup
Sending Email From Custom Function With Attachment
Hello, I am trying to send an email from a custom task function within ServiceDesk 14.5 Build 14500 that contains an attachment retrieved from the /attachments/ endpoint. Here is my code as of now: configuration = global_configureAuth(); requestObj =
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Working Hours Set Individually by Person
Working ours must be possible to be set individually by technician. The site only option is not enough. The way the Manage Engine do the Working Hours does not fit most of customers in this case, MSP mainly. You have for each individual, different lunch times, different shifts, etc. One Example: Here in Brazil our customer have a 24 hours operation. It has four teams working 6 hours shift each team. The customer SLA is 1 hours, then we have the problem. The SDP group set automatically the ticket
How to use built in/custom functions
Since ADManager Plus comes with Built In Functions (Find Replace, Encode/Decode URIs, and Regexs) and Custom Function where we can run a script. This is good feature. https://www.manageengine.com/products/ad-manager/help/admin-settings/how-to-create-and-manage-custom-functions.html#:~:text=Create%20and%20manage%20custom%20functions
Enable automatic removal of old packages
Hello, When you're using a lot of packages created based on templates, you will see new versions of them created automatically. That is convenient of course, but would it be possible to enable automatic removal of the old packages with outdated software
Deploying configurations to devices
Hey there, need a way to deploy (DC) configurations to devices through an N8N workflow, there is two ways in mind so far: 1. Directly through an API call (which I couldn't find it being supported by current API coverage) 2. Add them to a custom group
CVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryption
CVE-2025-48818: Security feature bypass vulnerability
CVE-2025-48818 is a security feature bypass vulnerability in Windows BitLocker. The flaw stems from a time-of-check to time-of-use (TOCTOU) race condition, which could allow an attacker with physical access to a target system to bypass BitLocker encryption
How to Auto. Deploy the Software?
Dear All, We've performed the Integrations with our Service Desk Plus and Unified End-point (UEM) formerly known as Desktop Central. We would like to auto. deploy the Software to our Requester End-points if the request is Approved. Please let me know
Dashboard Widget
When we have a Dashboard Widget and there is no data to display, is it possible to have it so if the configuration of the widget to put in our own custom message. Currently is show as "No Data Available" and Instead of that icon and "No Data Available",
The list of servers for this workgroup is not currently available
Hello, So I want to create a "Shortcut" configuration. I go to Configurations -> Add Configurations -> Shortcut In the form I click on Browse button next to Target Application textbox. The network browser window appears with the NetBIOS name of domain
How to Display Help Card in Ticket
I'm attempting to create an Incident Template for a large number of requests that will be coming in for a project. There's a list of documentation that I'd like to link and some notes I'd like to give to the technician for each ticket. I've enabled the
Certificate Error upgrading from 10.1.2228.16 to 11.2.2300.27
Surveys
We are currently using ManageEngine ServiceDesk Plus (please see version details below), and we would like to automatically assign a full satisfaction score (e.g., 5/5) in cases where the end user does not respond to a survey within a specified period
Unable to close tickets using bulk close option
Hi Team, I am trying to close multiple tickets at a time from "Requests" tab. When ever i trying to close a pop up show with below error. Note that in the Closure Rules nothing is set as mandatory during the ticket close/resolve. Please check the below
Automation Conditional run for Business Workflow based on number of items in report
Hi, I currently have an daily automation to perform specific function in ADManager Plus. On normal day, it will run with about 10 AD objects (based on the daily report). Now, I want to have it trigger a Business Workflow if the items in the report increased
New Feature dynamic group rules
There is a big problem with dynamic group rules. When i filter users to it´s manager, in the preview there are the correct users. After saving the rule, the manager name switches to a uid and nothing happens. There are no users matching the rule. Second
Self Service Portal Showing "No Data Available" on Macs
Self Service Portal Showing "No Data Available" on Macs. We have 24 items published to it. We can add an item to the software list and then the SSP will sometimes populate on the Macs. Then, the next day it is blank again.
Patch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality Update
REST API call to run report/automation
Hi, I've looked into the API Documentation below https://www.manageengine.com/products/ad-manager/active-directory-api But I cannot found method to 1. Run a report, and get the result 2. Run an automation Is this supported in ADManager Plus? I believe
ESM - Viewing all Organization Admin users
Hi, New to using ESM, but is it possible to easily view all users that are 'Organization Admin'. The only way I see this this info is a small crown next to the user in the Users list. Don't really want to go through 7000 users to see which users have
SDP User assets history
Hi, I wonder how can i generate a report of user's assets history, including assets that are re-assigned, expired, disposed? including Asset name, Product, Product Type, date of assignment/ unassignment? Thank you. Drason
MSP Device Scan versus MS Intune Integration
Hello, I would like to get a better understanding as to exactly what would be the advantage of turning on the Intune integration with Network Probe scanning already running. One concern of mine is that I don't want find out that turning on MS Intune Integration
Patch Tuesday Updates: July 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-07 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5062618) (ESU) 2025-07 Security Only Quality Update
Next major release
Any estimate on when the next major release for SDP MSP will come and if it will it include: CMDB aLL Assets are not ci's To be moved over a new custom module framework, where only business-critical assets and users will be considered CIs. V3 API Create,
Logs not forwarded
Hello Guy, I have been facing issue in log360 as few device's status under Log source configuration shows "logs not forwarded". I tried to readd the devices to log360 it changes to "listening to logs" but then after sometime it goes back to "logs not
Set Dell BIOS Password
I am looking for a way to set our Dell BIOS admin passwords through EC. I came across this script, I wanted to see how it should be used. I see there is an example at the top but am unsure what needs to be modified or set, or where to enter the password,
Search for Pending Tickets with Completed Tasks
Is it possible to search for Requests that are still pending but have all associated Tasks completed? We run into this issue with onboarding/offboarding tickets when one group holds the ticket but is reliant on other groups/techs to complete an assigned
Giving Access to All Resources without the ability to view the Password
Hello, is there a way to give someone access to view and view the report on all resources in the system, however block them from viewing or requesting to view the password to that resource?
How mature observability adopters get 100%+ ROI
Hi everyone, Did you get a chance to read our State of Observability 2025 report that went live a few weeks ago? Here's a key finding from the report: Only 1 in 6 organizations has achieved full-stack observability. And they all have one thing in common:
UK Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the UK data center. Rest assured, our development team is actively working to
ServiceDesk Plus 15100 Download
Has anyone been able to update to 15100? I haven't been able to find the servicepack to download and on the webpage it only has 14980 available to download. Would love to be able to update to the current version if someone knows where it's hiding at?
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