Auto. Resolve the Request with the Resolution when all the associated Tasks are Completed?
Dear All, Is it possible to Auto. Resolve the Request with the Resolution when all the associated Tasks are Completed? Regards, Wajahath Farooq
Windows 11 25h2
hi MS just rollout the package for 25h2, will it be available soon ? https://support.microsoft.com/en-us/topic/kb5054156-feature-update-to-windows-11-version-25h2-by-using-an-enablement-package-4d307e2d-3028-4323-bb46-552cff491643
Auto. Change/Re-assigned the Request Ownership?
Dear All, Is it Possible to Auto. Change/Re-assigned the Request Ownership of a particular Request template when all the associated Tasks are Completed? Regards, Wajahath Farooq
User Survey limit recipients
Is there a way we can limit the user survey emails to certain domains. At the moment the Service Desk does deal with external requesters, but I would only like the survey email to be sent out to internal company staff. Thanks
Ask Zia as the Requester Portal
With the introduction of the gen AI features, and the Ask Zia module within the portal, it feels like its a missed opportunity for the Ask Zia front end to become the landing page for the requester portal. Appreciate everyones needs will slightly differ
Assign Weekend Tickets to a Specific Technician
I hope you are doing well. I would like to configure our system so that all tickets created on weekends (Friday and Saturday) are automatically assigned to a specific technician (ID: 3). Could you please guide me on the steps required to implement this
Use AI to intelligently route a ticket to the correct resolver group
I read some articles about AI in ServiceDesk Plus and also the ability to route tickets based on AI. We currently route incidents based on a selection of site, category & subcategory. We often find that users do not select the correct category & subcategory,
query hardware changes
Hi, I want to know when removed or changed ram, harddisk, board or another else from workstations. do you send me a query for this? there have a report for this which name is Audit history by hardware changes but there are very details on it and no show query button. just i want to what physical hardware changed, which workstation and when? Â
Update – New IP Ranges for UK Data Center
Dear Customer, We have recently added new IP ranges in our UK Data Center. If you have enabled IP whitelisting in your mail server, please ensure the following new IP addresses are added in addition to the existing ones to avoid any disruption. New IPs:
PATCH VULNERABILITY SEVERITY CRITERIA
Hello, Can you describe how the severity criteria is calculated ? Why some vulnerability have unrated value ? Thanks. Patrick
Checklist templates not in alphabetical order when adding them to a request
When I'm editing checklist templates, they're sorted in alphabetical order. But when I go to add a checklist to a request, and use the "Add existing checkist" option, they seem to be sorted in order of creation date. Can I suggest that the order be changed
Domain criteria for dynamic groups
Is it possible to use the "domain" criteria for dynamic groups not only for Windows but also for Linux and Mac?
Adding selected patches to a present devices and how to add them to new devices
New to patch manager plus. I have around 400 systems I want to apply just security patches to at the moment. After applying security patches to this group and a new device is added can the same security patches be applied to this group automatically?
Cannot detect all interface
I have tested Opmanager and try to monitor Ciscc ASR9k, I have two card 1. A9K-MPA-20X1GE 2. A9K-24X10GE-1G-SE All interface on A9K-MPA-20X1GE is detected by opmanager. But no interface on A9K-24X10GE-1G-SE is showing on the opmanager. Kindly help. (Note:
ADAP Alerts - Locked Out Users
Hi this is more a question than a request for help. If I were to setup an alert for Locked Out Users in ADAP, does the alert differentiate between a user who has locked themselves out from multiple bad password entries and a domain administrator disabling
Add the ID to the tab header on browser window
Sometimes we have a lot of open tickets on diffrent tabs. It would be really helpfull and time saving to be able to see the ID and title on the header. In this example I have 3 open changes but, unless I open each tab, there is no way of knowing wich
how to send sms for (((ALL))) clarification Notifications
Hello, I would like to know if it is possible to configure SMS notifications for clarification events in ServiceDesk Plus. The requirement is: When a clarification is requested from the user, an SMS should be sent to the user. When the user responds to
how to jump from softphone client to new ticket creation
hi Trying to figure out how to jump from my softphone to creation of a new ticket. I would like to use the callerid from softphone to select the correct requester on the request? I can see that a new request is called with the following uri, https://xxxx/WorkOrder.do?woMode=newWO&reqTemplate=13201
You have exceeded the limit
I get this error but I am under 200 fields! I know I can update the value in globalconfig, but that didn't fix the error. Update globalconfig set PARAMVALUE = I am on version 14105
FIDO2 and PIN prompts
Hi, Can you confirm if this is expected behaviour and if so, can I change it? I have a policy setup to allow the use of FIDO2 keys (YubiKeys). When the user first logs into ADSS he is asked to register his key, he enters his PIN, touches the key and everything
Remcom.exe flagged as malicious
Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception:Â https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection
Report Not
Dear ME SDP Team, I generate a report and export it as .xlsx. why did it always saved as .zip file. and everytime i tried to extract the zip file, it would return an error right now i couldn't export any kind of report. it is always exported as .zip Can
🚀 Join us at UserConf London 2025!
Dear Customers, We’re thrilled to announce that UserConf London 2025 is happening on October 23–24, 2025, at the ICC Maritime Suite, ExCeL London 🎉 This is your chance to: ✅ Deep-dive into our products with expert-led, hands-on sessions ✅ Connect with
Monitorining Domain devices
Hello, We have devices being monitored using domain credentials, but there's one device that is in domain but OpManager suggests the credentials are not valid. We deleted the device and monitored it again, but there was no luck. What could be done?
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Need to Add the Support Escalation Matrix in Email Reply By default
Need to add a Support Escalation Matrix in Email default reply of incident and service request
How to pull AI-driven search traffic data from GA4 into Analytics Plus?
Hi, I’m looking to pull AI-driven search traffic data from Google Analytics 4 into Analytics Plus to build dashboards and monitor trends effectively. I want to track underperforming pages and traffic sources, and also understand how this integration can
Uninstall unwanted or prohibited software
How can we use Endpoint Central to uninstall unwanted or prohibited software from a computer/all users.
Are there any free tools for tracking e-commerce SEO performance over time?
Hi everyone, I'm working on improving the SEO performance of my e-commerce website, and I'm seeking guidance from e-commerce SEO experts. Specifically, I'm interested in free tools that can help me track SEO performance over time. I'm looking for recommendations
Custom Statuses for the Tasks module in ServiceDesk Plus Cloud
Hello Team, Currently, Task Statuses are governed by the Statuses in the Requests module. In other words, all the statuses we configure in Requests appear in Tasks. This causes several statuses to appear in the Task templates that we do not need. Is it
Clarification on ManageEngine Central UEM Edition Inclusions
Hello everyone, I would like to clarify something regarding the ManageEngine Central UEM Edition (Server + Endpoint). Does this edition include ManageEngine AssetExplorer and ManageEngine Mobile Device Management (MDM) tools? Is the ManageEngine Central
Unveiling the biggest Generative AI release yet for ServiceDesk Plus: GenAI-powered conversational agent Ask Zia, Workflow Assist, and more!
Hello ITSM practitioners, We're happy to announce the biggest GenAI release yet in ServiceDesk Plus that was launched on September 10. Aimed at enabling IT service delivery teams like yours to deliver great experiences while also boosting your service
How do I delete "custom services"?
I added a custom service to a configuration I created, but I cannot see where I can manage the custom service e.g. delete and edit them Where do I go to find them?
Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing the
How to Trigger Pre-Defined/Associated Tasks once the Status is Changed?
Dear All, We would like to check if it is possible to trigger a set of predefined tasks that are also associated with the request workflow once the request status changes from “Open” to “In Progress.” Regards, Wajahath Farooq
Upcoming SA Disaster recovery drill scheduled for 19th & 26th Sep 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho SA(Saudi Arabia) Service on 19th September 2025 and 26th September 2025 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server
Upcoming JP DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho JP(Japan) Service on 20th September 2025 and 27th September 2025 to ensure our DR Readiness in JP Deployment. This will help us support our expanding server far
Upcoming CN DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho CN(China) Service on 20th September 2025 and 27th September 2025 to ensure our DR Readiness in CN Deployment. This will help us support our expanding server far
Upcoming CA Disaster recovery drill scheduled for 21 st & 28th Sep 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho CA(Canada) Service on 21st September 2025 and 28th September 2025 to ensure our DR Readiness in CA Deployment. This will help us support our expanding server far
Upgrade issue
Issue upgrading from version 12. Logs attached. Any help is appreciated.
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