ServiceDesk Plus 15100 Download
Has anyone been able to update to 15100? I haven't been able to find the servicepack to download and on the webpage it only has 14980 available to download. Would love to be able to update to the current version if someone knows where it's hiding at?
Report for All Passwords in the system Enabled on User Accounts
Hello, can you please share the ability on how to report on Users that have the Access Scope enabled for "All Passwords in the system"? This is a source of confusion when User Groups are assigned access to Resource Groups but some individual Users still
License question
Hi, I have a question about licenses: -does the annual license is always with support AMS included, i.e., are there annual licenses that are cheaper but without support? -in the case of purchase of a perpetual license, what happens if after a year you
Notification for failed password change
Hi, is any way to set notification for admin if user failed to change their password no matter of reason? I see only notification if user change password successfully. How to do that?
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15.1 15100 Availability for Free Users?
What is the availability for 15.1 15100 for free users?
How to remove PST file password without using Outlook?
PST files are easily accessible with Microsoft Outlook, but if anyone executes a password for encrypted PST file data and forgets the password to access it. In that case, users need to remove PST file password to access the password-protected PST file
How can i view only hardware workstation changed
Hi Everyone, I have a requirement from my leaders, they wanna know the report for summary hardware change in Asset, and they wanna trigger a notiification when user self change Hardware. Anybody recommend a workaround for this case
Restart Required for Probe-Installed Machines/Servers
Dear Customers, We've released critical updates to the probe, requiring a machine restart to enhance performance, security, and seamless operation The probe will continue to function without a restart for a grace period of one month from today. However,
Zero Day Vulnerabilities in Manage Engine
Hi Im the administrator of a small network at a Not for Profit Organisation in Australia. My knowledge of managing risks such as Zero day is pretty poor so im hoping for some direction Looking through Manageengine, it lists a number of zero day vulnerabilities.
How to query technician operation logs
Hello， Today, a technician exported some requests, but found that all work orders were changed to this technician. I want to know how to query the technician's action log
Email reply creates new ticket
I have a custom function that builds and sends an email to the requester on a New User ticket with a URL of a standalone template that needs to be used for account access. The email sent contains our format of the request ID and looks identical to other
Abililty to set the default request view (from a Dashboard link)
When clicking on a request link from a dashboard, is it possible to change the default view for requests from a sidebar list to the standard list view?
[KB] How do I view details about emails sent during non-business hours?
France recently passed the Right to Disconnect law which allows employees to be shut off from their work email after business hours. This law aims to reduce burnout. While it doesn't call for a total shutdown of after work hours emails, it does suggest that companies should provide some personal time to employees after working hours. While the law maybe specific to France, several other companies such as Volkswagen and Daimler have their own email policies that aim to re-establish proper work-life
How to check log who download attachment file?
We are currently conducting a security prevention check and would like to request your support in identifying how we can track or audit the download of attachment files from our ServiceDesk Plus application. Could you please advise whether there is a
Where to add Related Customer in CMDB?
Where to add Related Customer in CMDB?
Slowness in EU Datacenter
Dear users, We sincerely apologize for the slowness some of you are currently experiencing in the EU Data Center. Our team has identified the root cause, as an issue with one of our servers, and we are working with urgency to restore optimal performance
Service Desk Plus (Cloud) Running Extremely Slow
System running extremely slow, making it almost impossible to work on. Clicking anything takes around 10 seconds before it actually works. Please advise ASAP. I've called twice and not managed to get through. Also logged via email.
14500 to 14600 Upgrade Fail
Hi , I keep getting errors while updating from version 14500 to version 14600. Log files are attached. Could you please check?
Integrating SDP on premise with PRTG
Greetings Dear Community, I Would like to know if it is possible to integrate SDP with PRTG Monitoring tool. To explain further. I would like to implement this configuration, when a monitored device goes down, it automatically creates a ticket in SDP
SharePoint Manager Plus build 4506 released!
Hello everybody! We're glad to announce the release of SharePoint Manager Plus' latest build–4506. The new build supports the following enhancements: Enhancements: The PostgreSQL database bundled with the product has been upgraded to 15.12. Java Runtime
Outgoing Emails Failing in ServiceDesk Plus
Dear ServiceDesk Plus Support, We are currently experiencing a critical issue with our ServiceDesk Plus instance. Most of the outgoing emails are failing to send. The following error message: Sending notification failed for notifyType : RequestResolved
[ManageEngine Workshop USA] Get tickets to learn how to configure, customize, and gain maximum ROI from ITOM suite of solutions.
ManageEngine invites you to the Full-Stack Observability Workshop 2025 USA, an exclusive, hands-on learning experience designed to empower IT leaders and practitioners with the skills to achieve unmatched visibility, faster troubleshooting, and proactive
How to monitor Smart Phones in Asset Explorer
Hello, We want to add Smart Phones to Asset Explorer. Is there any way to do it without it being done manually? And for it to get information from the device? Thanks, regards.
Reply & Resolution Template - usage metering
Hi ALL We have my many Reply & Resolution Templates. How we can get report of usage each of them ? 14970 DB = MS SQL
what is the role of this process Zulu platform x64 Architecture
I would like to ask a question, what is the role of this process ‘Zulu platform x64 Architecture ’. After installing OPM, the customer found that this process occupies a very high amount of memory.When he visits the page, the OPM web page latency is very
Asset Audit Feature in on-prem SDP
The cloud version of SDP seems to have an Asset Audit feature to verify the existence/location of assets, and includes the ability to scan the barcodes of assets for verification. However, I'm having trouble locating this feature (or a similar one) in
Upgrade Failure From 14980 to 15100
Hi Friends, I started the upgrade process and got a pop-up window saying that the upgrade was prevented due to few inconsistencies in the asset module data. See the attached image. How can I fix this problem?
Update from really old version
Hello, I've been running a rather small instance of MDM Plus for a few years now, and did not update for some time, and now my update path is: current -> 11.1.2400.11 -> 11.2.2500.14 -> 11.2.2504.09 But can not do it because of not having the older certificates
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
Auto-assign Consumables in Service Desk Plus Cloud
Hello, I got a request from one of my company's IT coordinators. Could we look at the possibility of automatically assigning consumable assets ( monitor, dock, keyboard, mouse, headset, etc.) to users when their hardware request ticket gets closed? Example
Report Request: Current Approval Stage and Approver name
Hi, I am writing to request a query report that provides visibility into current approval workflows within requests in servicedesk plus We need this report to track the progress of active requests and identify any potential bottlenecks. Please generate
Log360 Cloud: Agent support to be discontinued for Windows OS versions older than 7
Hi everyone, As part of an upcoming update, Log360 Cloud will no longer support installing the agent on Windows operating systems older than Windows 7. While you can still collect logs from such systems by mapping them to a supported device, direct log
Using a Page Script to get the requesters login_name
Hello! I am trying to use a Page script to make a button that will link to our internal employee site and open the requesters profile card. The site is example.com/login_name The problem is that the login_name is not always firstname.lastname and primary
Can't upgrade from 14840 to 14970 -- Signature does not match with any valid certificates
Every time I attempt to upgrade from 14.840 to 14.970 using ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm I get this error I have downloaded the cert here: https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html > Version
Is Mobile Device Management needed to manage Windows laptops
We have no need to manage Android or iOS devices. But we have around 100 Windows laptops which are typically kept off-site for weeks at a time. Do we need to purchase Mobile Device Management Plus to manage these devices when they are off-site?
Email delivery delayed
We're noticing longer than usual delays on email notifications sent from ServiceDesk Plus Cloud this morning. For example, I opened a ticket at 7:43am this morning through the technician portal, but the technicians in the group I assigned it to did not
My Aging Request by technician report is not working
Hi My Aging Request by technician report is not working. The error is: Invalid object name 'WorkOrder_Threaded'. SELECT au.FIRST_NAME 'Associate', (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID
[New Release] ADManager Plus' latest build 8020 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8020. Features Risk exposure management: Provides a visual map of high-privilege accounts, helping identify vulnerabilities and privilege escalation
[Security update] Log360 Cloud Threat Analytics authentication
EventLog Analyzer customers using the Advanced Threat Analytics add-on with Log360 Cloud Threat Analytics are required to update to version 12550 or later for improved authentication security. The new version enhances security by introducing IP restriction,
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