The ultimate guide to overcoming help desk hurdles
Hello folks,
Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks.
This e-book addresses the following major challenges that arise within IT service management:
- Inefficiencies in service processes that result in ticket backlogs, reassignments, and ineffective change implementations.
- Problems in technician management that trigger turnover.
- Troublesome resources that are detrimental to growth.
- Limited visibility due to siloed operations.
Topic Participants
Cherubina H
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