Help with Report Query
Hello. I need help with this query. I want it to pull the data from the month prior. Can someone help me with that? I created it using the report tool and grabbed the query from "show query". I do not script. I would like to also take what is updated
How to edit a Change?
I can see there are Change Roles, which appear to allow users with various roles to do various things. But they don't seem to work. I have a user who is trying to update the title for a Change he created, but there doesn't seem to be a way to do it.
Add a Secret Answer to the Request
Hello, When responses are added to requests, I want only the user to see this answer. because sometimes I have to share important passwords. Is there anything that can be done about it?
Schedule Scan || Check for newly added workstations
Hi, In the "Schedule Scan" feature there is a option "Check for newly added workstations". During the schedule if any new device identify and added in SDP then form where i will get those new devices information/report? Thanks Mostafiz
Report a specific service catalog form
I define an service catalog form " Request Create CRM Account" and this form have a few custom fields. How I can Report a specific service catalog form with all related custom fields
Solved:moving patch store location
Hi, We want to move the Patch store location from the C drvie of the ManageEngine server to a different server in the the same domain. We have version 10.0.470 Does the steps in this document will work for desktop central as well? https://www.manageengine.com/patch-management/how-to/how-to-migrate-the-patch-store.html
Custom Trigger to fire on status change
Hi, I want a custom trigger to fire when a request status changes to either In Progress or to Onhold Please point me in the right direction Thanks
Adding assets using CMDB API - Throws a 3001 unknown error
I've been trying to add CI Assets using the CMDB API, the XML input works fine when working with the web interface at the REST API Documentation. I'm getting a unknown error - Error when processing request - null when I use the sample scripts provided.
Problem while generating patch scan data.
Hello, First time poster. :) As of the 10th of Dec all of my agents are now reporting "Problem while generating patch scan data." I have tried manual scans from the console and from the client. Reinstall of the client did not work, rebooted the clients
Setting Permission on Registry
I need to set the permissions on a Registry Key after software installation. Any Ideas
Closure code and Closure code comment variable in notification rule
Hi, I want to send auto notification to requester and inform her for Closure code and Closure code comment. Already hasn't any Closure code and Closure code comment variable in definition notification rule. What should I do? Thanks
[Term of the Day]: Distributed File System
Term of the Day "Distributed File System" Definition — What is DFS? DFS, the acronym of Distributed File System, is a method that enables clients to store and access remote files on a client/server architecture. With a DFS, data is stored on a central
Desktop Central agent service problem
after installing agent the service "ManageEngine Desktop Central - Agent" is not appear in windows services. we had patch manger plus recently and we decided to use desktop central i removed patch manger plus agent then installed ManageEngine Desktop
No sound in remote access
Remote Access does not play sound from the client computer. This is a basic and essential function for the Technical Support team, to be able to solve problems in audio players, browsers, etc.
Adding a field or option in the print preview section of the purchase request
I offer an idea to suggest. Adding a field or option in the print preview section of the purchase request to specify who registered your purchase and on what date.
Require report for asset status tracking
Hello all, We are looking for the script reports (PostgreSQL) to track asset status. Basically we need to know current asset status, previous statuses and when status changed. The other report required is to show what assets user ever had assigned.
Request for API functionality
Trying to add PMP into our server deployment automation workflow and am running into a problem with (as far as I can tell) some missing functionality in the PMP API. Importance in descending order: - Get a single-use key for agent installation. - Be able
Requestor Email Notifications not being sent
I have enabled the 3 requestor notifications to email the requestor when the request is open, assigned and closed. Currently the requestor only gets email notices when the ticket is open. I have attached a screenshot of the notification rules that i
Query Report Error - LONGTODATE
Hello, I am running this query on Power BI and I am receiving the following error message: ERROR: function longtodate(bigint) does not exist After looking in the forum, it seems to be that longtodate is a native function for the query editor in the
[SDF-91868] Change Recommendations for Copied CR's
We've noticed in the newest releases that recommendation emails get auto sent after an already APPROVED CR is copied. As this new copied change gets moved through stages, once it hits the Approval stage, any past approvers will be sent a recommendation.
Assign Techinician
Hi, I have used another ticketing platform in the past and now we have moved to Service Desk Plus.
Unfortunately I did not understand how I can take a request by making it disappear from the general queue (we are 2 technicians) and make it appear in my
Technician Key
hello, Is there any rest API to get technician key ?
How to sent java***.hprof files to support?
I got an email from the system this morning saying: Here are some pointers to delete possible junk files in ServiceDesk: Files generated due to OutOfMemory Error crash (java_***.hprof) are present under ServiceDesk\bin directory. You can delete these
Can't connect with self-signed cert
Just a note for those testing things out as I am. If you use the self-signed certificate option as I am, you will need to install the ManageEngine root certificate in eht trusted root authority of the target machine manually. You'll need to do this before
Windows Server 2016 flash Removal
Testing the Windows Server 2016 Flash Removal patch 108461 and I get result -2145124329 on all 5 test Windows 2016 datacenter servers. Go to https://www.catalog.update.microsoft.com/search.aspx?q=4577586 download the 2016 patch named windows10.0-kb4577586-x64_809b9640d04c5af4c7e78499052abaa936cb670a.msu
Radius MFA
Has anybody had issues connecting ADSelfService Plus to OpenRadius. I am asking as OpenRadias has a LinOPT connector which would then connect to a Feitian OTP c200 hardware token. In theory when a user logs on AD SelfService Plus will request a MFA challenge,
CommonIP Configuration for HA
Hello, I'm trying to set up HA for SDP and I'm almost done, one thing that I could not figure out is commonip. I never did such configuration and have no idea what solution should I use. Can you help me and give any tip on what service should I do. Thank
status colors
Hi Sorry if It may seem silly but I don't know how to display status colors next to each status in the request list view. Can you help me please?
Get reADy for 2021 series- part 2: Review and update all access and permissions
Privilege abuse is a major cause of breaches in most organizations. Hence it is imperative that organizations periodically cleanup excess and inappropriate access permissions to critical resources. They must also check and update the membership of critical
[Term of the Day]: Wireless Security Protocols
Term of the Day “Wireless Security Protocols” Definition — What are Wireless Security Protocols? Various wireless security protocols were developed to protect home and office wireless networks. These wireless security protocols include WEP, WPA,
API SOM COMPUTERs
When i query the SOM computers module through the API it only returns 25 results. how do i return all of the computers?
How can i disable/remove "Status Comments" filed from Change Template
How can i disable/remove "Status Comments" filed from Change Template? I am trying via fields and Form Rule but "Status Comments fields not fount. Please help.
Masterclass: Advanced Series - Session 2 - Hack your service desk for the new normal (Oct 28)
Dear customers, In this session of the advanced masterclass series, we will discover ways to adapt your service desks to the current crisis. In other words, normalize your service desk to adhere to the new normalcy by using the cloud version of ServiceDesk
Support Group Question
Hi I need to setup the following and am not sure how to do this: 1) Create a new account (call in New Account) and have all support groups have access to their tickets. 2) Create a new support group that only has access to the new account in 1 above.
Qualys Agent Mac Install
Hello, Has anyone successfully deployed Qualys Cloud Agent for Mac with ME? What are the steps do do that?
Set SLA by Item category automatically.
We design a Service form, (Request to Access ). By default the form doesn't have SLA. Items on the form ( CRM, ERP, VM,...) We want when requesters change the item on the form, Add a SLA to each item automatically. for example: 1-when requesters change
Adobe releases security updates for Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. These updates fix a vulnerability that has been rated 'Important'. The details of the vulnerability and affected versions are as follows: CVE ID Vulnerability
Adobe releases security updates for Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. These updates fix a vulnerability that has been rated 'Important'. The details of the vulnerability and affected versions are as follows: CVE ID Vulnerability
RECORDS OPEN ON A CERTAİN DATE
I want to shoot recordings whose status is open in the past. Registration may be closed now. Can you help?
[Term of the Day]: DKIM
Term of the Day "DomainKeys Identified Mail" Definition — What is DKIM? DomainKeys Identified Mail (DKIM) is an email authentication protocol designed to validate the email so that the receiving mail server identifies the sender. It makes sure that
Next Page