[SDF-90633] customize fields on the "Import from Active Directory" page
Hello I want to customize the First Name, Last Name, Middle Name and Display Name fields on the Import from Active Directory page. Is this possible? My scenario is that when users change their Display Name in the program, each time the data is synced from Active Directory via the schedule, all the information returns to its original state, and the Display Name changes to the field Display Name in Active Directory. Is it possible to customize the Display Name field in the new version of your software?
Service Desk Plus custom report add columns
Hello, I need to create a custom report for one customer. Could I add other columns in Service Desk Plus custom report? Thanks
Learn tips and tricks for managing network configurations using Network Configuration Manager!
Hello there, Are you all getting excited for the upcoming free training session on Network Configuration Manager? If you're a new user, this training will help you kick-start your configuration management strategy. If you're an existing user, you'll have a chance to learn about the latest features and enhancements. We're looking forward to helping you manage your network configurations better, so you can avoid network downtime and easily overcome disasters. Hurry and register for our two-part
Updates to the Problem Module
Hi SDP Team, I hope all are staying safe and healthy. I have some recommendations for the Problem Module, which we are really trying to take advantage of but which is still not quite meeting our requirements. Create an Icon for an Incident Associate with a Problem: I believe I might have submitted this a few years ago, but it still applies: Challenge: During an outage, we can be flooded with requests that we would like to associate with a Problem Ticket (and we're in a hospital setting, so this
ManageEngine M365 Security Plus released new audit actions!
Hello Everybody! We are glad to announce the release of the latest build of ManageEngine M365 Security Plus – 4403. This build comes with the following bug fixes: Highlight: New audit reports: Track more events in OneDrive for Business, Microsoft Forms, Power BI, Power Apps, Power Automate and Exchange Online. Enhancements: The DOMAIN\username login format will be supported for Active Directory users. Issue fixed: The issue in fetching data for monitoring while the proxy is configured, has
O365 Manager Plus' build 4403 released with license restriction, attribute-level delegation, and more.
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4403. The new build comes with the following features, enhancements and bug fixes: Highlights: License restriction and usage control: In addition to the
Use domain account to logon and LaunchRDP
We would like to allow users to launch RDP sessions with their currently logged in domain account without requiring them to re-enter their credentials. Since our PMP deployment is already bound to AD, and they're forced to use MFA to sign-in re-entering credentials seems a little excessive. Is it possible to require a reason for the connection without re-entering credentials?
[Term of the Day]: cURL
Term of the Day “cURL” Definition — What is cURL? The name cURL stands for (client URL). The free software cURL is one of the oldest and most popular open-source projects. cURL is a cross-platform utility means you can use on Windows, MAC, and UNIX. All new macOS and Windows machines come with native cURL installed, so you do not need to put in any additional effort to start using cURL. Some older Operating systems may need manual installation for it to function. cURL is object-oriented
All Requests Report with first Group and Technician assignment
Hi, I'd like to get a report that shows after what duration tickets have been assigned to a group the first time and to a technician the first time in two different columns. The report should consider the business hours defined. More or less what is shown in the history "Time Elapsed Analysis" in the bars "Group" and "Technician". The list should contain the following attributes in addition: WORKORDERID, RequestTypeDefinition.Name, PriorityDefinition.PriorityName, TITLE, CREATEDTIME, RESPONDEDTIME
[Term of the Day]: Routing Information Protocol (RIP)
Term of the Day "Routing Information Protocol" Definition — What is Routing Information Protocol (RIP)? The Routing Information Protocol, or RIP, is a distance vector protocol that uses hop count as its primary metric. RIP is used by routers that dictates how data should be shared between a group of individual networks, otherwise known as the Local Area Networks. Its primary functions are to, 1) determine the most efficient path when sending data along the network and 2) prevent routing loops.
End of Support for Internet Explorer
Dear Users, Beginning with the General Availability of the New UI, ServiceDesk Plus Cloud will not support Internet Explorer to take advantage of modern web standards and to deliver improved functionality, security, and the best possible user experience. We will continue to support Microsoft Edge. Why we are discontinuing At ManageEngine, superior customer experience and enhanced security are our primary goals. With ServiceDesk Plus Cloud, we always strive to provide a modern, intuitive, secure
$RequesterName Variable for emails
Hi, I have been a SDP user for 6 years and now running my own business i have implemented SDP-MSP, i am still wondering when we can have firstname lastname variables in the notification templates???? It is terrible to start and email with Dear firstname Lastname, it may be acceptable if demanding money or writing a formal letter. we wish to use something like Hi Firstname for 6 years we manually had to add someones name on each reply and still doing it no.
ServiceDesk page not responding every day in the evening.
Dear all, Every day application in the evening stopped working and displaying just blank white page (and still loading with no success) 11126. Service is running. A workaround is to restart the service everyday in the morning. Any information in log file. Configuration : Windows and MSSQL
Chased Incident Marker
Is there a manual marker, or way of calculating, how many times an Incident ticket has been chased by a user?
Worklog query across Changes and Requests
Hello, I need a report of all worklog entries entered last month across all our modules: Requests, Projects, Changes. Columns: Time Spent Technician Time Spent Start Time Time Spent End Time Time Spent Description Contract (this is a Worklog additional field) I am hoping to turn this into a scheduled report to run on the first of each month, so the report would need to dynamically calculate the date-range for the report (prior month). Any help would be appreciated.
detect broadcast storms
hi. how can i utilize opmanager to detect broadcast storms on cisco switches?
SDP- Default resolution in Incident Templates - What does it do?
Hi, In SDP, when creating a new Incident Template there is an option to provide default resolution. But once provided, it's not displaying anywhere in the request once it was submitted by a requester using that template. How exactly this feature is used? Thank you, Miron
godaddy wildcard ssl for SDP
Hi i have a wildcard ssl certificate which is not in .PFX format , how can i add it to ManageEngine SDP i couldn't find a solution for this please help.
Vulnerability
Hi, we use ME DC with Vulnerability assessment. Which has flagged up that the Apache TomCat needs updating, we are now on version 6009 how do we fix this issue? Thanks Darren
Multiple users with same email
Hi, We need to restrict users to not register or add the same email or mobile phone that another user already have. 3 Years ago in another topic, you say that is in the product roadmap to add this feature, but this don't happend. Acoording to the helpdesk answer, is users responsability not using duplicate emails or mobile phones, this approach is wrong, you say that the weakest link have the security in theirs hands. This solution don´t resolve the problem that someone impersonate a user and recover
Ways to test connections to Secure Gateway Server and Central Server?
Are there any convenient ways to test connections to Secure Gateway Server and UEMS (Desktop Central ) Central Server? What I am after is a URL approach such as a URL to https://servername.domain.name:8383/somepage.txt . Or TELNET open servername.domain.name 8383. Or anything else that is easy to arrange. I am trying to set up and debug Secure Gateway Sever, plus the firewall and NAT and access rules and so on. Without a simple way to test, this is difficult. Charlie Savage
DC Agent Unable to Send Request to ServiceDesk Plus after upgrading to 10.0.560
No settings have changed, this function worked flawlessly on 10.0.533.W. Verified settings in DesktopCentral for ServiceDesk Plus as error message stated, no settings have changed from prior to 10.0.533. Affecting all DesktopCentral Agents so far since upgrading the other day. Multiple user reports about this issue have appeared and I am able to replicate it on my machine. Any ideas on what 'Servicedesk Plus Settings' are the problem here?
how generate report based on fw action : Block,Denied,Dropped
hi i have 3 fortigate 6.4, how can i generate specific report to get last 24 hour traffic, that FW action to thoese traffic was denied,blocked or dropped ? here is example of syslog traffic. <13>date=2020-10-09 time=14:02:02 devname="XXXXXX-FG600E" devid="XXXXX" logid="0001000014" type="traffic" subtype="local" level="notice" vd="root" eventtime=1602239522584201693 tz="+0300" srcip=XXXXXXXXX srcport=20278 srcintf="port1" srcintfrole="undefined" dstip=XXXXXXXXXX dstport=7547 dstintf="unknown0" dstintfrole="undefined"
PMP Agent Bulk Installation
Hi Team, Do we have option to use PMP agent with specific token for ever ? We have DMZ environment and want to deploy PMP agent via Software distribution tool, so we dont want to limit the PMP agent to work only once or for specific time like 6 hrs. Can we use it like normal installer which will used as policy as whenever the new system in DMZ pops in it should get the new install. Regards Swapnil Rakhade
Moving IT Assets
Is it possible to move IT assets? I have several laptops that were placed in the "Desktop" tab under IT Assets, but I need them to be moved to the "Laptop" tab.
Monitor standalone Service Fabric clusters on Windows Server
Hello, Does anyone have experience with monitoring a ServiceFabric cluster via "Application Manager"? What kind of Application Manager agent should be used to monitor cluster/micro-services? We have frontend (Angular) and backend (api .net/Rest) micro-services. If needed, SFab standalone overview: https://docs.microsoft.com/en-us/azure/service-fabric/service-fabric-standalone-clusters-overview Regards. Drumy
[Tips & Tricks] ServiceDesk Plus built-in scribble pad can save you time everyday
Hello folks, Scribble notes are always fun. Aren't they? At work, it can be really effective and helpful to take quick notes or remind us of important things. ServiceDesk Plus built-in Scribble pad is an omnipresent feature as it can be accessed from anywhere within the application. Each technician will have their own personalized scribble pad and would not need to save what you have written, just one click opens the scribble pad and close it once you are done with taking down the notes. The content
ServiceDesk Plus MSP - version 10.5 - Build - 10512 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10512. Please refer to the Migration path table available here and upgrade to our latest build 10512. Issues fixed SDPMSP-14881: Under requester login, selecting OnBehalfOf user is not possible. SDPMSP-15332: Site is not set if the technician sends an email not configured as an account support address and also in the incoming mail list. SDPMSP-15346: When the template category is modified, templates cannot be reordered. SDPMSP-15359:
SDP - Mark request In Progress after requester reply
We recently started using the RLC functions and we are noticing a small issue in our SLAs and timers. We have a "Need More Info" status, the timer stops while we wait for a reply from the requester. We have also been using colors to assist with knowing what we are supposed to be working on. If the requester replies and the color & status stay the same, the support team is missing that they are supposed to start working on it again. I know there is a red envelope but that is not catching their
[SOLVED] Self service Portal - Customize the Request a Service icon, HTML customization
Is there anyway of rewording the content within the Request a Service icon? Ideally I would like to change the words 'I need something New' with something else? I've clicked on edit but cannot see the option to update this. Thanks.
How see syslog real time traffic
hi dear i am new in manage engine FW analyzer. how can i see specific FW device traffic in real time, traffic is receive by syslog service. thanks
[Term of the Day]: Depreciation
Term of the Day “Depreciation” Definition — What is Depreciation? Depreciation is the systematic reduction of the recorded cost of a fixed asset. In business accounting, depreciation is a method used to allocate the cost of a purchased asset over a period of time, the asset is expected to be of use until the value of the asset becomes zero or negligible. Example of Depreciation: Let's assume that a business purchases a Computer with a cost of $10,000 and it is expected to be used for 5 years
Error when trying to view Asset History
We are getting the following error when trying to view Asset History. "Sorry an error has occurred" What is the fix for this? Build Information Your Version : 9.4 Build 9414
APM kubernetes monitoring not display pods and deployments
Hi, i have a problem with APM monitoring on kubernetes. I have gave to the APM's user all the roles to list get watch the kubernetes resource infact if i connect with that user on the machine and do these two command: kubectl get pods -o json --all-namespaces kubectl get deployments -o json --all-namespaces they works, but on the monitoring windows i couldn't see anything about pods or deployments. Could someone help me, please? Thank Cristian
Shortcut on map, problem with large size of css element.
Hi I'm working with Application Manager, and i trying create a map, but i have a problem with the shortcut. For you give a idea, i added 4 images. The first, i'ts just a screen from what i have. The second, is a problem. The code of css path1 use a large place around a shortcut and, when i click on the green shortcut, the shortcut in red opens. The third and Fourth, my question : it's possible to decrease a value of Css Element Stroke-width or delete the knot where the id=path1 ? Thank for your help
Log weekly hours of technicians based on time logged in
I'd like to generate a report that gives us the total hours our technicians are logged in to the service desk console. Preferably broken up by day with a full week total. i.e. Columns: Technician Name; Sunday Hours; Monday Hours; Tuesday Hours; Wednesday Hours; Thursday Hours: Friday Hours; Saturday Hours: Total Hours Database is PostGRE Thank you for any assistance you can give. Daniel
Change ID column in Request View and Request ID column in Change View
It would be very helpful to see the Change ID associated with a Request as an available display column in the Request View. This would be the same as the current Project ID column. Also It would be very helpful to see the Request ID associated with a Change as an available display column in the Change View. Anyone else agree? Give it a like so it can be added to the feature queue! Would save a) editing the subject line of a request to include the CID# or b) drilling into the request to look for
[Term of the Day]: Service Oriented Architecture (SOA)
Term of the Day "Service Oriented Architecture" Definition — What is Service Oriented Architecture (SOA)? SOA, or Service Oriented Architecture, defines a way to make software components reusable via service interfaces. These interfaces utilize common communication standards and work seamlessly with each other in such a way that they can be rapidly incorporated into new applications without having to perform deep integration each time. When businesses flourish, they often add new products and
The NCSAM series week 1 - If you can connect something, protect it.
October is officially recognized as the cyber security awareness month all over the world, ever since it was started by the National Cyber Security Alliance (NCSA) and the U.S. Department of Homeland Security (DHS) in 2004. It is aimed at educating people
Multiple Languages
Is it possible to view ServiceDesk Plus in English and Spanish? We have teammates that only speak one language and this is causing an issue with our Spanish speaking teammates. I installed ServiceDesk Plus with English.
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