Startup PMP without domain
Hi, We are running PMP in a primary/secondary setup on vmware VM's, windows with PostgreSQL. The PMP service runs as a domain users on the PMP server. We are considering possibilities of strating up PMP in case we don't have a functional domain. Is it
Browse package after server migration
Hello, We recently migrated our MEDC server to a new server following this procedure : https://www.manageengine.com/products/desktop-central/desktop-central-server-migration-how-to.html IP and FQDN changed. Build 10.0.633 Everything went fine except one
Subaccount
Hi There, I want to add a subaccount under an account. The error is selected subaccount already have subaccounts. But there are none. What should i do?
Bypassing SLA when using technician scheduler?
Hello, I am using the technician scheduler for PTO days and assigning a backup technician for that day. I noticed that a week prior to that techs scheduled PTO, they were not receiving ticket assignments that had an SLA due on that PTO day. Is there
[Rest API] invalid Device interfaces in the responses of "getInterfaces" method
Hi, There's a starnge behavior when I try to fetch the list of interfaces of a Device in OPManager via getInterfaces method of REST API. (The OPManager instance has a Central-probe structure) I get the list of interfaces of a device with this API endpoint:
[Term of the Day]: Compiler
Term of the Day "Compiler" Definition — What is Compiler? A complier is a software program that converts high level programming code written by a programmer into machine language code (binary code). Imagine you are on a vacation to a beautiful country
[What's Cooking] Upcoming New Features and Enhancements in ServiceDesk Plus
Dear Users, We are happy to inform you all that the following features are queued for release with one of the upcoming service packs. ZIA Reopen [ Admin tab >> Zia >> Zia Configurations ] ESM at Advanced Analytics [ Admin tab >> Integrations >> Advanced
Tickets on Weekends
Hi, How can i create a report that shows me incidents and service request created on a weekend. Dave
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
M365 Manager Plus - Fixes and Enhancements [2021]
M365 Manager Plus Release Notes Release notes for build 4500 (Dec 31, 2021) Issue fixed: To prevent Log4j vulnerability (CVE-2021-45105) we have upgraded Apache Log4j version 2.16 to 2.17. An issue in generating data for Mailbox Sizes and Mailboxes with
M365 Manager Plus' build 4408 released with Delta sync enabled reports and new issue fixes
Hello Everybody! We are glad to announce the release of the latest build of M365 Manager Plus – 4408. The new build comes with the following highlight and bug fixes: Highlight: Delta sync enabled reports: To help improve the product performance, few
Reset password user wordpress
Hello Good afternoon I have a question A Wordpress password can be reset in PMP? If it can be change How is it done? Tks.
Account Lockout notifications - assign ticket requester to locked out user?
We have a system that sends notifications to ServiceDesk when a user is locked out of Active Directory, but it is always from the generic service User (accountlockouts@domain.com for example). The contents of the ticket include the username of the locked
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
add "more field" button
Hi, Is it possible to add "more filed" button? Scenario: I would like to Add two security fields: "Access to" and "Port Number" under every Servers in Asset. for Example: Access to: 192.168.1.1 / Port Number: 443 Access to: 192.168.2.1 / Port Number:
Bitlocker Reporting in ServiceDesk Plus
Hi, I'm hoping someone can answer this question. My company uses a multitude of ManageEngine products and they serve us well. We just acquired a new company who uses ServiceDesk Plus. I am trying to determine if SDP can report on whether a machine has
Image on Emails
Hi guys, It is possible to add an image on the Email Reply for new ticket creation ? I want to create a email signature with images.
Best practice on system health policy?
What is the best practise for classing a machine as highly vulnerable or vulnerable in the system health policy?
feature update 20H2 wiping out certificate store
Has anyone pushed out the windows 10 feature update 20H2 utilizing desktop central and had it wipe out your certificate store? We've installed 2 via wsus and no issue but the 2 installed via DC wiped out certificates.
Upcoming Release : Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements
Dear Users, We are gearing up for the next release with Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details
Inform requester about stage of Purchase Order
Hi, is there any way to automatically update an assigned service request about the stage of the purchase order? Especially to inform the requester about the executed order. Thanks in advance and best regards.
Assign Service Request to Group after approval
Requirement is to have a service request assigned to a Support Group after the request is approved. Service template is configured with a workflow approver. Custom function is written to change the group field Custom trigger is written to execute the
API / REST API v3
Hi, I'm trying to use the API with Servicedesk Plus On Demand, and I'm confused as to which version to use. I'd like to use v3 as described here - https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html (which does suggest it's a beta version) and I have created an Authtoken and can do some queries, for example getting an individual request details. However I'm struggling to use input_data to filter all requests - for example to get a specific request from its display id
Can't modify ABM server settings
Hello, Desktop Central version 10.0.611 UEM Edition Suddenly, ABM server settings won't open when choosing "Modify Settings". Tried to restart the server, didn't help. Screenshot attached. What will happen to already synced/enrolled/pending devices
Asking Guide to Create the Email Alert for Overdue Ticket
Dear Support Team, Good morning and greetings from Tangerang, Banten, Indonesia I am Millah, one of the new employee at my company. My company is using manage engine service desk as IT help desk. Please let me know the latest manual handbook and please
ADManager Attributes to LDAP Names
I need a list of the LDAP Attribute names that correspond to the column headers in Reports. I know that lastname = sn and firstname= givenname. but I would like a complete list. does anyone know where I can get such a list.
[Term of the Day]: Domain Name
Term of the Day “Domain Name” Definition — What is a Domain Name? A Domain name is the web address that people type into the URL browser box to access your website. In the simplest of definitions, a domain name is your website’s address on the internet. Each
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Locked out without admin local user
Hello I have changed the setting from LDAP Auth from SSO Auth, but now i am locked out from the system. I have the version 11.1.0 of Service Desk Plus and i have MYSQL database. I don't have any local administrator user and I think the only solution
Discontinuation of Agent-based Remote Control
Dear users, This post is to inform our customers of ServiceDesk Plus and AssetExplorer that the Remote control option using AE Agent would be discontinued in one of the upcoming service packs due to vulnerability issues. No Support for Java Applet: Java applet is one of the important components required for agent remote control. Since this is not supported by most browsers, we have decided to discontinue the agent remote control. Available options for Remote: We will still support remote control
Query To Report Percentage of Requests That Have Breached SLA
Hello There I am after a report that shows total number of requests, number of requests that have breached SLA and the percentage of requests that have breached SLA. I found this URL in a search https://forums.manageengine.com/topic/report-for-tickets-created-completed-sla-violation-percentage-in-this-month-grouped-by-technician-group-and-priority
Custom schedule cannot find report generated location
As stated in subject, custom schedule looking for generated report in different location
Query Report on Contract Billing
Good morning, We are in the live implementation of an Manage Engine Service Desk Plus ITSM solution. We attempt to purchase 25 agent licenses + the service catalogue module by the end of this month. A big challenge at the moment, is the fact that the
how to run ServiceDesk Plus as a Linux Service in ubuntu server 14.04
please help as cannot start the service desk as linux service. already follow below instruction, but failed. Follow the steps given below to run ServiceDesk Plus as a start up service. Step1: Download the servicedesk.txt file click here Step2: Copy the servicedesk.txt file to /etc/init.d/ # cp servicedesk.txt /etc/init.d/servicedesk Step 3: Edit the servicedesk file to modify the MDIR Variable. MDIR refers to /bin. Typically, if you have installed ServiceDesk Plus as a guest user, then MDIR
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