Discontinuation of Agent-based Remote Control

Discontinuation of Agent-based Remote Control

Dear users,
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This post is to inform our customers of ServiceDesk Plus and AssetExplorer that the Remote control option using AE Agent would be discontinued in one of the upcoming service packs due to vulnerability issues.

No Support for Java Applet:
Java applet is one of the important components required for agent remote control. Since this is not supported by most browsers, we have decided to discontinue the agent remote control.


Available options for Remote:
We will still support remote control using the 'Web Remote' option and using Desktop Central Agent (If DC is integrated with ServiceDesk Plus/AssetExplorer).

Future Plans:
We are on the development phase of a powerful agent with improved remote control features