How to setup "Update request status when a new reply is received."
Hello, I'm trying to implement this script on our server https://pitstop.manageengine.com/portal/en/kb/articles/update-request-status-when-a-new-reply-is-received Looking at the config file don't understand why do I need to configure my mail server? Could someone please explain why ? KR Daniel
RPC Server Is Unavailable
Today when using opmanager to explore Windows, use WMI I found that RPC is not available, so I turned on TCP/135, But it is found that there are clients that have joined the domain, which can be successfully authenticated But there is no client that joins
Cant update ServiceDesk Plus
Hi All, i´m trying to upgrade from Version 9400.0.2.0 So i followed the instructions on the website. - backup - shut down service - update as admin - chose file "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" Everything looks fine so far but then
Launch application interactively from self service portal?
Hi, I have a *.cmd file, that requires user interaction, that I would like users to be able to run when required from the self service portal. I can set the script up as a software package, add it to self service portal, but it always launches as system(?) and not in their interactive session. Therefore creating a Windowws CMD console in task manager but unable to interact with it. Any way to launch things from Self Service portal and be interactive to the user? Thanks,
Turning OFF "Restrict users from Uninstalling the Agent from Control Panel. [Applicable only for Windows]" and "Restrict users from stopping Agent service [Applicable only for Windows]" does not work.
Turning OFF "Restrict users from Uninstalling the Agent from Control Panel. [Applicable only for Windows]" and "Restrict users from stopping Agent service [Applicable only for Windows]" does not work. This is a global setting under Admin > Security Settings,
One screen to view ALL sites a user has access to?
I am finding it extremely difficult to perform a simple task - I need to know all sites across all site collections (without having to select each one) that a user has been granted access to, whether it is via direct permissions or inside a SP group.
Deleting Custom Reports
I might be missing something but is there any way to delete a custom report?
Custom Triggers/Change Management
I'm trying to make custom triggers work with the Change Management module. I'm using the script supplied here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-create-multiple-tasks-in-a-change-request-with-a-configurable-json-file
[Term of the Day]: iFrame
Term of the Day "iFrame" Definition — What is an inline Frame? Inline frames, usually just called iFrames, also called floating frames, is an HTML tag that allows a completely different web page to load inside a frame that is displayed inside of the
Page Script to Hide Unanswered Fields
After reviewing the information found here, https://pitstop.manageengine.com/portal/community/topic/page-scripts , I would really like an example script for Example B. We have forms for Onboarding and Employee Changes that often have many unanswered fields. Hiding them would make reviewing completed forms much easier.
Error while Creating or editing task template in NON-english Languages
Hi when I want to create or edit a task template, An error message will displayed. this problem is only in non-english languages here is a screenshot from error message page in Attachments. my sdp version :11.1.27 my db : Sql Server Regards
[SD-84614] When saving new or modified Task Template get error
Hello, hope you can help. Whether I create a new task template or modify an existing one, I get the following error: The value indicated for the "tempSave" parameter is not valid. Tryed diferent browsers and computers with same result. Thanks, Rod
Assign request to another instance
Hi, How can I Assign request form IT instance to another instance(HR)?
How can I Export ticktes and all the associated data?
I need to export certain tickets, but not only the inofrmation shown, for example, in a report, but wit all the information, so that an auditor can see every ticket as in a print peview format.
No Data Available for Enrolment Reports an Audit reports. (Yes for User Reports)
Hi ME Team, Today I finded that all the Enrollment Reports and Audit Reports show "No Data Available", I am pretty sure that yesterday or a day earlier I ran the Enrolled User Report and it worked. I restarted the adssp server but everything was the same.
Security updates released for Chrome, Firefox 82.0.3, Firefox ESR 78.4.1, and Thunderbird 78.4.2
Hello everyone, Along with this month's Patch Tuesday updates, Google and Mozilla released updates for Chrome and Firefox respectively. Chrome stable channel has been updated to 86.0.4240.193 for Windows, Mac & Linux. The updates by Google and Mozilla
Security updates released for Chrome, Firefox 82.0.3, Firefox ESR 78.4.1, and Thunderbird 78.4.2
Hello everyone, Along with this month's Patch Tuesday updates, Google and Mozilla released updates for Chrome and Firefox respectively. Chrome stable channel has been updated to 86.0.4240.193 for Windows, Mac & Linux. The updates by Google and Mozilla
Security updates released for Chrome, Firefox 82.0.3, Firefox ESR 78.4.1, and Thunderbird 78.4.2
Hello everyone, Along with this month's Patch Tuesday updates, Google and Mozilla released updates for Chrome and Firefox respectively. Chrome stable channel has been updated to 86.0.4240.193 for Windows, Mac & Linux. The updates by Google and Mozilla
User Profile Migration without deploying new image
Hi team, Is it possible to migrate the user profiles directly without deploying a new image, it seems to be we can only migrate user with OS Deployment. It would be really great if we are able to migrate profile without reimaging as it save lot of time
Python add request to servicedesk plus
Hello, Can you help me, please. I'm trying to add request to servicedesk plus using python. Here is my code : import requests url = "https://web_url:port_number/api/v3/requests" headers = {"technician_key":"29CFC222-0000-4628-0000-04CAA5123456"} input_data = '''{ "operation": { "details": { "requester": "John Grey", "subject": "First request", "description": "Test request number 1", "requesttemplate": "Default Request", "priority":
Patch Tuesday November 2020 Updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2020-11 Security Only Quality Update for Windows Server 2008 Systems (KB4586817) (ESU) (CVE-2020-17087) 2020-11 Security Only Quality Update for Windows 7 and
Patch Tuesday November 2020 Updates
Hi there, This Patch Tuesday brings the following fixes and updates: New Security Bulletins : 2020-11 Security Only Quality Update for Windows Server 2008 Systems (KB4586817) (ESU) (CVE-2020-17087) 2020-11 Security Only Quality Update for Windows 7 and
Patch Tuesday November 2020 Updates
Hi there, This Patch Tuesday brings the following fixes and updates. New Security Bulletins : 2020-11 Security Only Quality Update for Windows Server 2008 Systems (KB4586817) (ESU) (CVE-2020-17087) 2020-11 Security Only Quality Update for Windows 7 and
MFA email timeout
Is there a way to extend the timeout for sending the 2 factor authentication email to more than 30 seconds? I have contacted support and they attempted add a smtp timeout line to the wrapper.conf file and it still times out in 30 seconds. We are having
Average Closure Time by Category
I have been trying to get a custom report to work with Average Closure Time by Category as a tabular report and while this sounds simple i can't get it to croup by category. I get one line for each request in the filter criteria. Any suggestions or a
OpManager in DMZ
Hello All, I seen the post below about OpManager in the DMZ and what is required. It is an older post from 10 years ago so figured maybe something has changed. The questions I have are the recommendations still the same as from 10 years ago when it comes
[Community Digest] ServiceDesk Plus - October 2020
Here is the monthly rewind for October 2020! Version and Build releases: We had 2 build releases · 11129 (Released on 08 October 2020) · 11130 (Released on 27 October 2020) check this link for more details User Education and Resources: Masterclass
System has stopped the mail fetching schedule
Hi Support, Mail fetching has been stopping frequently. I have raised the issue with the support and they asked to upgrade to latest build. Even after upgrading, mail fetching is stopping frequently. I wonder why this issue is not flagged as error. It
[Term of the Day]: Metadata
Term of the Day “Metadata” Definition — What is Metadata? Metadata is a shorthand representation of the data, it is simply defined as data about data. In IT the prefix meta means “an underlying definition or description.” So, metadata describes
[Free training] Secure IPs and switch ports from rogue access with OpUtils
Rogue attackers might be infiltrating your network right now! Join us as we discuss how to optimize your IP address and switch port management strategy, and learn how to secure your network and handle attacks efficiently with OpUtils. Here's a quick
Chat Button customisation
Good Day We are using the Live Chat function. It is also implemented on our website. However, we would like to customize it. For example make it bigger or change the icon and so on. Is there a chance that you might add these options to Service Desk Plus in a coming update? Best Regards
Limit remote access to Servers
Hi! I wonder - is it possible to limit remote access to the Server OSes thru remote connection? For connection to the Windows Servers via RDP or to the Linux/Network devices via SSH ve use Password Mnaager Pro.
Logon / Logoff Report
Hi Guys My Customer is using the Free Version for managing a Small Office of 10 Clients and 2 Servers therefore the extended Reports are not available at all. Just wanted to know which table the data from the already exisiting Report is fetched from -
[Term of the Day]: Internationalization (i18n)
Term of the Day "Internationalization" Definition — What is i18n? i+n1t2e3r4n5a6t7i8o9n10a11l12i13z14a15t16i17o18+n, better known as i18n, is a process of designing and developing a product or service that enables easy localization of target audiences
Report using query editor
I have this custom report but would like to insert a query that would include a ticket that has a specific line in "history" field or column.
Location/Site Rules
Is it possible to script SITE to auto-populate based on what's entered into the LOCATION area of an asset?
Office patches breaking Office Installs for users with Project/Visio installed.
Hi, For the last 3 patch cycles Ive been having an issue with my clients that have Visio/Project installed additionally to the default office suite losing their default file associations, unable to repair, unable to uninstall office, musr run the MSRA
Security Update - Cross-Site Scripting Vulnerability fix for Desktop Central
A vulnerability with the name Cross-site scripting on the DomainList page under proxy settings was discovered and reported by Walter This Cross-site scripting Vulnerability has been mitigated and has been released on November 4, 2020. Follow the below
Time spent reports
Good afternoon, I would like to create a report about all modules in the service desk (Requests, Problems, Changes, Project and also the related tasks) about which we . The TimeSpent-Reports do not give me access to the data of all modules. Can you possibly
Powershell REST API v3 Add-Worklog
Code below. Gives response_status @{status=failed; messages=System.Object[]} $input = @" { "worklog": { "request": { "id": "$RequestID" }, "description": "Adding a worklog", "technician": { "name": "Test User" }, "total_time_spent": "0 Hrs 5 Mins" } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri
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