Custom Reports not visible for other Technicians
Hello I created some scheduled reports. However, I am the only technician who can see and edit these in ServiceDesk Plus. When other technicians open the custom Report page, it is empty. All the technicians should be able to edit the ones I created. How
OLA Escalation
Hi, I want to define OLA escalation for specific group. In SDP v11.1.35, only I can to define SLA escalation. What should I do define OLA Escalation? Thanks for helping
Certificate renewal for Desktop Central Agent applications
Hello everyone, The certificate to sign the Desktop Central agent applications expired on Dec 11, 2020 and due to this reason, many Antivirus solutions considered the Desktop Central agent applications as threats. This certificate has been renewed
Roadmap
Hi, There is any possibily to see your roadmap for Password Manager Pro ? Best regards
[Term of the Day]: Blade Server
Term of the Day "Blade Server" Definition — What does Blade Server mean? When discussing data centers, the term blade server, also known as high density server often comes up as well. Blade servers were developed to offer an alternative to traditional
User survey link error
Hi Team, We are trying to configure user survey but we are getting an following error while directing to survey link . Kindly clarify and assist us
Approval status comment
Hi everyone. How can I configure approval status comment as mandatory?
Hide unlicensed features
Hello! We're currently only licensed for DCs in ADaudit. Is there an easy way to hide all the features where i don't have licenses? It would just be easier to only have visible the things I can audit. I don't need the software to constantly sell me more
OAuth migration for outbound Zoho apps - Cliq, Desk, Projects, and SDP OD
As part of our security upgrade, we're migrating to OAuth from the existing AuthToken system of authentication for all the outbound Zoho apps that are integrated with AlarmsOne - Cliq, Desk, Projects, and SDP OD. It also applies for any Zoho application
activemq
hye i m using app manager and now i want to add new monitor but can't have the monitor type .means i don't know about that. could u tell me that activeMQ is of which kind of monitor type for app manager. Arun
Can ServiceDesk scan and identify Cisco IP phones as assets?
We have about 30 phones at the present, and would like to have the ability to have them seen as an asset, ideally without having to go to each phone and pull mac address, IP, etc. Is this possible? J
Migration to MSSQL
Hi. I am trying to migrate from Postgree to MSSQL. I have used ChangeDBServer.bat and could successfully connect and create the database. However when I try to restore the data, I got this error on console and the process never finishes. jan 18, 2021
Weird behavior after API Injection
Good Afternoon all!!! I created an application, a wizard to inject a ticket via API into ServiceDesk, it's so I can gather all the info people usually neglect or do not have access too and it works quite well. However, I have noticed anything injected
[SDF-92530] Work log should be added in any stage of RLC
Hi, When I create RLC for some service catalog that move between two or three Support Group, I need to mandate work log for every Support Group to move next stage. I attached my sample service catalog. What should I do? Do you have any custom script to
How to simplify user management by integrating ADManager Plus with UltiPro
By integrating UltiPro Services with ADManager Plus, you can automatically import user details from the HR software into ADManager Plus, and create user accounts in AD using those details. By doing this you no longer have to spend time manually creating a CSV file with user details and writing a script to import or export the CSV files. Steps to integrate ADManager Plus with UltiPro Services to create users in AD: Step 1: Enable integration between ADManager Plus and UltiPro Services Logon to
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Error Integration with Analytics Plus
Dear ManageEngine Support Team, I integrated SDP with Analytics Plus, after integration a workspace added to Analytics but workspace is empty!! I'm going to remove this integration but when i select "Advanced Analytics" button, page redirect to sdp report!!!!
[Term of the Day]: Content Delivery Network
Term of the Day “Content Delivery Network” Definition — What is a CDN? Content Delivery Network (CDN) also know as Content Distribution Network is a huge collection of distributed servers that are strategically placed across the globe to handle
"User does not have sufficient privilege" - opening attachments
Hi there, We have had a workflow process in place for the past 12 months were users are asked to approve a payment based off an invoice, over the last couple of days, users have been reporting an issue when trying to open an invoice attached within an
i Can't run Service Applications Manager
I have made the installation can not Run service Alert The message SQL Exception while getting database connection
如何通过域用户查询登录了那些计算机
如何通过域用户查询登录了那些计算机
Routing Ticket Based on User Location and/or Category
I would like to Route ticket submitted in the portal based on user location and issue category. Below is my situation. 2 Locations Chicago Denver 5 Tech 2 Techs are in the Chicago Location 3 Techs are in the Denver Location Users
Two questions
Hi. 1.How could I add custom field when adding new requester, I would to have "computer name" field when adding new requester, so I added this field but I can't see it when creating new requester? 2.I cannot configure gmail to retrieve/send emails all
Can't add requester login access email address
Hi There, I have a problem to add an email address to a requester to activate the web login for Self Service Access. It comes an error message "IAMError:U123:User present in a different organization; remove this association to perform the action" What
[Term of the Day]: Cron
Term of the Day "Cron" Definition — What is Piconet? A Cron, also known as Cron Job or Cron Tasks, is a classic utility found on Unix based machines to perform periodic or repeated tasks at the designated times. The name Cron originates from Chronos,
Lower Level Technician
Good Evening All! I have a new employee starting in a few weeks, I had one till recently and I have learned I want/need to make some changes to HelpDesk to better handle monitoring the new employee. I set up a pretty rudimentary resolution, "Resolved
How may Requester to cancel own request in MSP Mobile App?
Hi, I am facing a challenge now, how is it possible for a requester to cancel own request in MSP Mobile App? Currently only Requester is able to reply to request. I would be appreciate, if you could offer me a solution as soon as possible. Sincerely,
How may get backup from Analytics Plus such as "all charts and dashboards"?
Hi, I want to change the location of the server on which Analytics software is installed. I have created many chart and dashboard on it and I have spent a lot of time designing and creating them. I tested this scenario, when I get backup from Analytics
Assets in Microsoft Azure
Hi, How can I automatically discover assets that I have in Microsoft Azure such as users, databases, virtual machines, etc. in the service desk plus on premise? Thanks.
How to track software licenses
Is any one using the Software Licensing function of SD Plus? I tried using it a while back unsuccessfully. It started with the Purchasing module and found that I could not add the application unless they had been already installed and scanned (not possible
Process automation through DesktopCentral MDM
Hi, is it possible that when I add my Macbook (macOs) to MDM DesktopCentral, appropriate applications such as desktopcentral agent will be automatically installed on it? Regards Mateusz
Service Templates: Approval process
We have several service templates where a user submits a form to be reviewed and vetted by multiple people across the organization (ie: CIO, CFO, CTO, etc..). This group of individuals review and add comments to the request to be modified or to proceed. For example, our legal analyst may provide feedback - via the approval screen -- to amend some of language on a contract. She will input her feedback in the approval secant and 'deny' the change. The issue is that the request isn't necessarily dead
Monitoring the IP under VRF enabled ports
Wants to monitoring the IP under VRF enabled port of a network device. In Bangladesh most of the Bank and big organization network configuration having this kind of IPs. In current feature OPM only able to monitor admin and operation status of a network
Can I export raw log to excel file
Dear All I used Log360 collect log from our firewall, on web dashbord we can see top denied and allow , but I need to export raw log that have information bout source , destination , port, time . it posible to do or not, I do not see menu how to do
Cisco ASA vpn MFA + NPS
I am testing MFA for VPN with the folowing guide https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Self-Service/mfa-for-vpn-logins.html Enrollment with google authenticator worked fine. The problem I am having
JobExecutionFailure: jobId:
We get the following error occasionally. Can you point me in the right location where I might find more detail? Thanks We are on 10.5 build 10511 JobExecutionFailure: jobId:1123807; ErrorMessage: java.util.concurrent.ExecutionException: java.lang.NullPointerException;
Moving cloud datacentre from US to Euro
Currently our SD Cloud instance is hosted in the US, is it possible to migrate to Euro datacentre?
Assets Module > Software and License Management Best Practices
Hi, I've been working in our ServiceDesk system trying to get the software licensing to a point where we can use it for better management of the licenses in the environment. Spreadsheets and the like are still in use, because of speed and efficiency.
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