AD Sync shows Deleted Computer
We have noticed recently that users who are deleted from the AD are still showing up in Desktop Central, and this seen when we click on the Add Computers Link. Even after performing an AD Sync and setting the SOM Policy, its still shows them. The issue
Inventory clean up
How can we clear the inventory and have it rebuilt with the next scheduled scan? We are having issues where inventory reports are not correct. If I look at Software and say look at Winzip. On the initial screen it will say we have 28 managed installations. If I click on the 28 it takes me to the screen where it lists all of the computers that have the software. This list will only have 5 machines, but the Managed /Network installations still says 28. Essentially, I would rather have the machines
query
how I can make a query or report with this command: "netsh wlan show interface". I need to know how my wifi clients are connected thank you
Need script to change Status based on keyword in Reply
I am hoping someone has a script I can modify that will let me change the Status of a Request to "Closed" based on the keyword "Contacted" from the portal reply. I will gladly offer my help in other areas, but I am not a script writer. I Please feel free
Dynamic Group Add New Computers to Configuration Deployment
I have an app that when installed I want to set a registry key to set an option and keep users from calling in. I have the configuration created and working correctly and it is assigned to the dynamic group of all computers with that software installed.
API Methods for DynamicResourceGroups and Resources
Hi, The method to create a Dynamic ResourceGroup (DRG) works well but it's useless if we can´t share it with a user's group and create it behind a Resource Tree (For example "/Client/prod/<NewResourceGrpName>"). This Group will only be available for
Is there any way to report requests for dependencies??
57/5000 Hi, I use 'Request Dependency Marking' function on SDP to make dependencies for some requests and now want to extract this list of them. The request in the report should contain the PARENT request <ISPARENT> and the sub requests are dependent
Apps not installing on iPad
I've finally enrolled an ipad in our Mobile Device Manager Plus through ManageEngine's Apple Enrollment. I can see the device under Device Mgmt, but I can't install apps on it. I'm going to Device Mgmt, then Groups & Devices - Devices - click on the
Why is DC so bad at dealing with its server shutdown?
Why is DC so poorly coded to deal with its own shutdown? I have DC installed on a single Windows Server 2019 machine, which runs alongside some other server services e.g. a small mail server. On a standard installation of everything including DC, if I simply shut down the server normally on the machine restarting DC is left having to recover it's Postgre databases because they were not shut down cleanly. It can take 30minutes sometimes, yet a clean start is just a few minutes. It's the only service
Widget Script: Multiple content links in single selector
The sample script to place an external search link on a request page (using the subject line variable) shows just a single search reference. var x=$CS.getValue("SUBJECT");$CS.addWidget(content,type,name,selector,callback); Is it possible to add a second,
"Awaiting Device Activation" after joining iPad through Apple Enrollment
Hello, we have a few iPads that we've enrolled in Apple Business Manager through Apple Configurator 2. We can see them in the Apple business portal. In Mobile Device Manager, we've been able to enroll them using "Apple Enrollment," but we just see it
Eventlog not work
I'm pretty sure that my settings are normal, WMI and SNMP tests are passed, but EVENTLOG ALARM will not work for a long time
[ForYourInformation -33] Checklists for request management
Bring the ‘Checklists’ into action. This feature is available from 11107 and post builds of ServiceDesk Plus. As a result of our constant efforts to make the job easier, we brought in a NEW feature, ‘Checklist’. Have you ever got this feeling after going out of your house? I locked the door. Didn’t I? Did I turn off the Air Conditioner? People are preoccupied and tend to miss-out few important things. This goes without saying, IT people like us are always preoccupied. A checklist might come
Deploy Agent from Panda Cloud Systems Management
Hi, We're planning to replace the Panda Cloud Systems Management by Desktop Central, in order to adopt the devices seamlessly to DC, we want to deploy the agent (Win) by pushing the agent installer through Panda's software distribution feature. Following
Trying to find all asset history
Hi all, Is there a way to determine all the asset history a particular user has had?
Single Sign-On Saml login
Hi, I would like to configure single sign-on to be able to start an external application. I have a question about this. Is it possible to open an application directly with a link in the browser, or does the application always have to be started via ADSelfServie
Installing patch directly on the agent
Hello, is there a way to start installing patch directly on the agent? We have many computers in our production, which we can only patch at certain intervals. The updates were distributed to these computers by the WSUS and the installation was then carried out manually by the users if required. We don't want to give users access to the Desktop Central Cosole. Best regards Michael
[Term of the Day]: WiMAX
Term of the Day “WiMAX” Definition — What is a WiMAX? WiMAX stands for "Worldwide Interoperability for Microwave Access" WiMAX is developed by an industry consortium overseen by a group called the WiMAX Forum, which certifies WiMAX equipment to
when reply to email - adds the REQUESTER emails
when reply
Query report from request with SLA time and time elasped
Hi, I need to query from SDP with these columns: 1- request id 2- requester name 3- request create time 4- requester department 5- technician 6- request title 7- time spent in hrs 8- time elapsed in hrs 9- overdue status 10- SLA resolution time base on
We’re a Gartner Peer Insights Customers' Choice for Application Performance Monitoring!
Customer requirements and feedback are what drive us on the Applications Manager team. Our mission has always been a simple one: to help
Query to generate report on priority degraded tickets
Hi Team, We used below query to generate report on priority degraded tickets. SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", qd.QUEUENAME "Group", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time",
Scheduled query report
Hello! I'm looking into generating a scheduled report report that shows our tickets related to "Leavers" from the last 30 days (to be sent the 15th of each month). The fields to consider are either "Effective Date" or "Start/Leave Date". This is the query
On-Behalf-Of: Reporting To Approval
Hello, We setup "On-Behalf-Of" for requesters, but noticed that in the approvals tab the "$REPORTING_TO$" shows the requesters manager - is there any way to instead make it the "on-behalf-of" person's manager? thanks, James
[Term of the Day]: Predictive Modeling
Term of the Day "Predictive Modeling" Definition — What is Predictive Modeling? Predictive modeling, also referred to as predictive analysis/predictive analytics is a process that leverages data and stats to predict future events using historical
Python script won't run
Hi, I saved a test script here where the documentation says to save it. C:\ManageEngine\ServiceDesk\integration\custom_scripts When the custom trigger I set-up tries to run this script, I get the following error: Exeception: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "TEST.PY" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the file specified sorry my DOS path skills have diminished
Adding shortcuts to Business Views in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Business Views at https://www.manageengine.com/network-monitoring/help/business-view.html
Creating Business Views in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Business Views at https://www.manageengine.com/network-monitoring/help/business-view.html
Self Monitoring in OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7
How to discover devices in OpManager version 125174 and above
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on OpManager Discovery at https://www.manageengine.com/network-monitoring/help/discover-networks.html
Configuring Clickatell's Platform account as the SMS gateway for OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Clickatell with OpManager at https://www.manageengine.com/network-monitoring/how-to/configure-clickatell.html
Register now for our free ADManager Plus online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Nov 11, 12, 17, 18 and 19 at 2 PM
Ability to hide Default Request Views
We'd like to propose the ability to hide default request views. Technicians find it overwhelming to have so many options in the drop-down list. No need to delete the view, just the ability for techs to hide unwanted views:
Password synchronization with LDAP
Hi, We will plan to migrate our password sync solution, so in order to do this i've tried ADSelfservice Plus. I'm asking if we can synchronize password from AD to LDAP directories like : ODSEE Free IPA Ping Directory I've tried to use OpenLDAP application
Does the Password Policy Enforcer works for both Windows 10 and Windows 7?
Hi Adssp team, I would like to know if the Password Policy Enforcer works for both Windows 10 and Windows 7. As additional information, we have 6009 version installed, the option "Enforce this policy in GINA/CP (Ctrl+Alt+Del) screen and ADUC Password
Asset assigned to user report
Hi I am after a way to display assets that are assigned to a user or department other than creating a request. When you create a request you get the option to select any asset that is assigned to a user, i would like a report that does the same but dont see a way of linking a report to assets. Regards Mike
Next Release : Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements
Dear Users, We are working for the next release with Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements. Below is brief details on these features : Mobile Device Manager Plus Cloud Integration ServiceDesk
[Term of the Day]: Peopleware
Term of the Day “Peopleware” Definition — What is Peopleware? Peopleware refers to the work done by people in an IT system. In many cases, Peopleware forms a kind of "conceptual triangle" with hardware and software. Peopleware is sometimes considered
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
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