Approvals and Tasks over REST API V2 Calls
I have gone over the documentation located at https://help.servicedeskplus.com/api A few times, and I can't seem to find any calls for working with Approvals or Tasks using the REST API call. Was this ever implemented in the Version 2 API? Is is possible even if it isn't in the documentation?
[Term of the Day]: Keyloggers
Term of the Day “Keyloggers” Definition — What is Keyloggers? Keyloggers are also known as keystroke loggers. This is a program that runs all the time on your computer from the minute that you start it up. It is a technology that records every
I need help on how to change request ID
Hi! I am using SDP On Cloud Free version and I was wondering on how to change my requestID from a numeric number '0' to '21XXX' as desired.
Alert and Trouble Alarm
Hi there, I represent a brazilian IT enterprise, we have a license to use the OpManager 12.5.213. Our focus is monitoring switches in our AS. I would like to nkow if I can desable the Trouble and Alert Events and use only Critical status in my monitoring.
How can I adjust the column width in a table to improve overall formatting
Right now you cannot set column width and depending on how much text you have in one field it impacts the size of other columns and may wrap text that throws off the overall look of the table. How can I prevent that from happening? Please advise Todd
SSL generation / Path to web server
It is required to check the domain by placing a txt file. where do you need to mark this file?
Manual backup failing
Hi, hoping someone can assist with this... Currently running v9.4 Build 9425 and looking to upgrade to latest (via the upgrade path). Just trying to do an initial backup before the first upgrade and it is failing... This is the backup log file... Exception
Request additional field in RLC
Hi, I want to define Request Life Cycle (RLC) for specific service catalog that include some additional field. Now i want to mandate my additional field in some stage. Also I want to set criteria by my additional field to run custom function(Deluge).
[SDF-92116] restriction of Schedule Start Time
Hi, Few days back i got the below script from "Dinesh Bhaskaran" to restrict to raise a CR within 12 hours of the “Schedule Start Time” now I also want add another restriction of "Schedule Start Time" should be > "System date" in the same script. Please
Automated Followups
My staff often have a lot of tickets awaiting the customer's response. Often, customers' simply ignore or forget about the ticket and my staff spend all day, everyday trying to get feedback from these customers by manually responding to each ticket. I wonder if there is a way whereby the system can see a particular status and then ping the customer once every 2 days requesting a response, then mark the request Resolved on the third day.
Desktop Central 10.0.603 Upgrade
Has anyone else noted any issues after upgrading to DC 10.0.603? We've noticed our DC no longer shows the deployment items correctly as per screenshot below: We also noticed we can no view any of the existing configurations when we go to Patch Management
Filtering in Contracts module
Is it possible to save the selected filter in the Contracts module like it does in the Requests module? We always want to view our Open Contracts by default, but every time we set it to that it reverts to All Contracts after leaving/re-entering the Contracts tab. Even if it was an under-the-hood change that would work for us.
Sync LDAP users/mail in ADSelfService with Password Sync.
Hello, We need to change the mail keys of an LDAP server with ADSelfService, is it possible? We have activated the Password Sync module in the ADSelfService panel by configuring the LDAP server parameters but we do not see warnings of expired or blocked
Uninstall software package downloads installer again
We have a software package with one 1.8GB self-extracting zip file that un compresses to a path location on a windows system using 7-Zip. This has been published to the self-help portal and installs fine. Locate installable: From Local Computer 2021.exe
UI change within a software package
When adding or modifying a software package under the "Installation" and "Uninstallation" tab currently there is only a single text box to run commands. EX: It would be helpful to rework the UI to work like "Custom Script" and replace the single text
Report with all computers & assests of a user
Hello, how can i create a report which lists all computers and assests of a single user? I only managed to create a report with "All Computers" or "All Assets". But i want them all in one report. How can i combine this into one document? Thanks.
Port Need to open at client system
Hi Support. I need to know which port do I need to open in my client machine in order to agent communicate with server. Currently If my windows firewall off the server will detect my client if windows firewall On it will not detect my client. Do I need
Editing notes created by email
If I, as a technician, manually add a note to a request, I can edit it later. If I add a note by sending an email with ##nnn## in the subject line, I can't edit it. It seems to be treated like a reply. Is there a way to add an editable note to a request
Is it possible to show more than 10 requests on screen?
This was configurable in our on premse version.
Script/Powershell to add Device to OpsManager
Hi, Does anyone know a way to add a server to OpsManager using a powershell command or a script I know there is a CSV Import option, but I want to add a command to a build script. Cheers
Set "group" field while reopen the request
Hi, I want to set "group" field when the request is reopened. How can i configure this?
Internal operation failure : AUTO_CLOSE.
Hello, We are getting the following error over and over. From what I can tell this comes from Helpdesk - Request Closing Rules - Automated Close after 3 days.. How do I find what mandatory fields are "missing" and how do I determine what request
Upgrade to 11133 failed
Hi Upgraded our SDP test server from 11129 to 11133 and now no AD logins work. All report "Wrong login". The logs says "Wrong password" but the same login work on production server. SSO is not enabled only Active Directory sync. I have no problem logon
expired and soon to expire passwords no longer populating
Hello, Does anyone have the following issue?: Our Soon-to-expire and Expired Passwords showed numbers on the dashboard. We could send out email notifications to users to warn them of their password was expiring. Both stopped working after we installed
QNAP NAS interface threshold configuration.
Hello, We have Opmanager 12.5.203 and recenty we added to our network a QNAP NAS. Add it to the inventory, but I can't find the option to set the threshold, that is by default 30% So, when something is downloaded or uploaded to the NAS I got this alarm.
How frequently does Microsoft Azure Integration Refresh Requesters
As we are making a change in AD how frequently is the data refreshed on the requester. For example a department or phone change for a requester. Also, if a requester is deleted from SD Plus will the Azure Integration add them back if the account is still on premise to SDP in the cloud? One of our techs imported a requester list during setup and we can't tell what was imported from each source and now have duplicates. I would be OK with deleting all duplicates if the integration will simply re-import
configuration stops 3/4th of the way trough
Hi there, I run configuration deploys on large sets and it seems the deployment just stops after a while, no in progress is shown. These are usually pretty urgent. Is there a way to force them to finish? thanks
inactive Users report
looking to get a reports of inactive users, but some of the users only log into the computer to start then uses office 365 for email. So they show up in the inactive users reports for AD users but they are using their AD account through directory sync
What is Unknown Error. Code : 50023
I have a bunch of machine with this error for patching. I've searched the documentation and this site but find no mention of this error code. Google searches show only Japanese sites that need translating but not enough information. Need to know what steps i need to take to get this resolved.
Unified Endpoint Management & Security - Free Training Series
Join us for the Unified Endpoint Management & Security free training series which will begin on January 27, 2021. This is a 6-week training program which will focus on all the major modules of ManageEngine's Unified Endpoint Management solution - Desktop
Recording Web based logins to resources and monitoring
Web access login and monitoring The RDP & SSH auto login and session recording are very useful, but web based devise/servers auto login is very useful too. if Firefox and edge can login to a server with saved user/pass so you must be able to do that too.Recording
SSL Certificate - monitoring expiration date
Hi ALL! i have OpManager 12.3 and many external WWW-sites with SSL Certificates. How i can monitoring expiration date of this certificates ?
Association of the user with the site through the mail domain name
Hi I can not understand. How to automatically link a new user to the site? based on mail domain? thanks
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
Menton option in request's note and work log
Hi, Do you have any option to use @mention user in request's note or request's work logs? What should I do?
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