Request Closure Code Notification
Hi there. I would like to get any update on the status of three new features related to Request Closure Code notification. May you update it? SDF-45930 SDF-40452 SDF-53130 Thank you for the information about it. Regards.
Cannot Adjust Work Log Charge
Updated to ServiceDesk Plus v8216 recently. Now when entering a new work log for a request you can no longer modify the total charge. If you wish to credit the charge (not charge for the work done), i.e., enter a negative value for "other charge" which is now the only field you can modify the other ones are read only, you cannot. Now we have no control over billing other than what ServiceDesk calculates and insists upon. We need a way to adjust the total charge per work log entry. As is, this
False Alarm Alerts
Hi, We have had Probable device failure: No response from device for last 3 polls alerts for devices in one of our offices, but I have checked and everything is reachable and running. Why would this be? It's not the first time it has happened. What can be done to stop this from happening? Thank you.
***SOLVED*** - Cant enroll after upgrade
We are running v5.8 build 5801. If a user is already enrolled in the system everything seems to work fine. I have a new user that is not enrolled in the system and when we get to the login page we click the "User Registration" link on the left hand side of the screen and we get a message that says "Please login here" above the sign in screen. If the user then tries to login using the sign-in screen he gets an error stating he does not have permission to do so and to contact the administrator. How
Can the completion of a task trigger a change to the technician on a ticket?
Hi, So I've come across a unique situation where I have a request and it technically needs to have two technicians assigned to it, but I can only choose one. I don't want to change the group for multiple reasons. What I decided to do to try and work around that is to assign the technician to whomever will complete the first task and create multiple tasks with the appropriate technician for each. Then, once that task is complete, go back and change the requests technician to whoever owns the next
Groups showing when not shared.
I have two accounts. One I use with full access the other I use as a simulated user. From the full access account, I can go to USERS > (Locate user) > Add User to Multiple Groups > Add the groups and I can pretty much move the user b/w groups and see the results immediately in a separate browser. I noticed, that suddenly I see two groups regardless what group the user account is placed in.I tried logging out and back in but now the user account always see these two groups that are not shared with
[Term of the Day]: Agile Software Development
Term of the Day “Agile Software Development” Definition — What is Agile? Agile is an umbrella term for light-weight frameworks, tools, and techniques that help teams and organizations achieve agility. The Agile software development methodology is one of the most simplest and effective processes to turns a vision for a business need into software solutions. Agile mainly focuses on keeping the process lean with continuous planning and continuous testing before anything is final. Feedback is
Identity Governance Myth #2 Implementing proper RBAC is sufficient to handle all access management risks
Role based access control (RBAC) refers to assigning access to people based on their roles or designations and it's a concept that was designed for simpler times. With people in organizations holding multiple roles, assigning permissions based strictly
ManageEngine rolls out M365 Security Plus
Hi Everybody, ManageEngine is delighted to announce the newest addition to its suite of enterprise applications- M365 Security Plus! It is a complete security solution that will help protect and fortify your Microsoft 365 environment. It's packed with
[SD-89181] SDP 11125 can't send email notification (configured in Business Rules)
Hello. We have SDP 11125 (updated today) but the problem is verified also on 11124. We have several business rules configured to notify by email some technicians when a new ticket arrive (based on ticket values / to / cc ...) but this type of notification does not work anymore. The requester correctly receives the email with the assigned ticket number. The technician who is manually / automatically assigned to the ticket also receives the email. No other interested technicians (that we want to keep
O365 Manager Plus' latest build 4401 released with more enhancements!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4401. This build comes with the following enhancements. Enhancements: While creating users using the User Creation Template, you can now add them to Office 365, security, and distribution groups. In addition to users, you can also add Azure AD devices to security groups. The latest build will feature an enhanced Japanese language support. Issues fixed: Issue faced while executing the Modify Office 365
Current Support Center Licenses
How is the Licensing going to work if we download the new version. Will our License work or will you re-issue one for the current version. I currently have Build Number 8118. I haven't downloaded or installed the new version yet as I am waiting for some type of time line to see how the upgrade works out? TomS
Remove the new Request Left Panel for everybody
Hello, I would like to know how to remove the left request list for everybody when opening a request/incident. This is really annoying and it appeared after the new update.
[Term of the Day]: Click-Through Rate (CTR)
Term of the Day “Click-Through Rate” Definition — What is CTR and why is it important? CTR, the acronym for Click-Through Rate is the most common metric for measuring engagement within an email campaign. It is a measure that refers to the number of times a webpage advertisement is clicked, compared to the number of times it is displayed; it does not include the people who failed to click, yet arrived at the site later as a result of seeing the ad. Your CTR is one of your key performance indicators
Password Manager Pro new build 11000
Hi, Password Manager Pro 11000 has been released and is now available for download. This release comes with numerous new features and enhancements with respect to Certificates and Keys. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 11000). How to Upgrade to Build 11000? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
Sharing SSL Certificates with users
Hi Forum As I tried like in https://www.manageengine.com/products/passwordmanagerpro/help/sharing_certificates.html, I can not share Certificates with Users, only with Administrators. I tried always to share with a Usergroup and was wondering why the users doesn't have any "Certificate" view. In the link above I didn't found anything that the Certificates are only for administrators. But if I try to share with a single users, there are only administrators listed. How can I share Certificates with
Change Request URL
How do I change the URL that is displayed in Email replies, and auto acknowledgements? The URL was originally helpdesk.domain.com:8080 but I have this routed through and NGINX reverse proxy so is now only helpdesk.domain.com. I've followed the steps listed in here: https://pitstop.manageengine.com/portal/en/community/topic/requestlink-displays-https-in-email-notifications, but to no avail. There is no difference. The changes are being applied, as if I change the $requestlink to 'Test' it makes the
Coming soon: Beta release of ServiceDeskPlus’s new UI
Dear Users, We are delighted that an all-new UI for ServiceDesk Plus Cloud will be here very soon. Along with a refreshingly new look, the new UI brings Kanban for request management, improved dashboards, and a visually aesthetic user interface. We have brought in over 100 micro enhancements, all aimed at improving the user experience. If this interests you, follow this thread for the beta release announcement. Btw, it’s sooner than you think. :) Regards, ServiceDesk Plus Cloud team P.S.
Time & Date Value
What is the value of time and date in the system? I am trying to update some timed fields in requests, specifically the scheduled_time value of on hold. how do I generate the numeric value for the value field from a date time picker or the conversion of a specified date and time. "scheduled_time":{ "display_value":"Tue, Sep 8 08:00:00 EDT 2020", "value":"1599566400000" }
Multiple Operational hours for a site
It's possibile insert multiple operational hours in a site? I've few clients with different supplier with contract hours different (e.g. 8-18, 9_20) and the SLA calculation is wrong because there is one set of operational hour for a site
Unable to start Service Desk
Good afternoon, I was applying an update and it ask me for make a backup during the process. I forgot to modify the upgrade script and I forced close the update manager from task manager (otherwise it will start to backup data and we don't want that). Now when I'm trying to start Manage Engine Service Desk from run.bat it says the following: Starting Server from location: D:\ManageEngine\ServiceDesk Free edition... Previous Patch not applied properly, hence contact support team Problem while Starting
iPerf 3 Workflow with JSON output
I have been playing with iPerf3 for site to site bandwidth testing and have found out a number of interesting things like some firewalls (FortiGate) and NAS's (QNAP) can run an iPerf server endpoint and iPerf3 has a JSON output format. What I would like to do is create a workflow that I can trigger on demand to a particular site with one of the above end points to run a site to site bandwidth test. I can envision the workflow being something like the following. If the endpoint is listening on TCP
SD Ondemand IP addresses for email
I was looking to confirm whether we could drop the old IP addresses from the SDP allowed IP addresses for mail pickup but noticed the old ones are still referenced in the KB and not the new ones. https://pitstop.manageengine.com/portal/kb/articles/mail-fetching-issue-related Can you confirm what IP addresses are in use so we can clean up as needed. Thanks
Previous Patch not applied properly, hence contact support team
Hi! There was a trouble with the update to 9.4.18 process: after I choosed an update file I accidentally pushed the ^C key and after that I cannot do any update. So I restored backup from 05.09.2018 by new installation and rename old installation folder. How can I copy from the old folder to the new folder the files (or something else) with requests till 19.09.2018?
Incompatible Backup file while restoring DB
Hi, I used Analytics Plus v4400 and backup old server with backupDB.bat and use restoreDB.bat in new server. Now I get error and check it in restorelog-2020-09-01-0.txt and show me: Problem while restoring DB R0RP10: Incompatible Backup File What should I do? Thanks for helping
New Release: ADManager Plus 7061 (August 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7061 has been rolled out. You can download it from here right away! The details of the release are mentioned below. Fixes: This release includes fixes for the following issue: Installation of service pack failing for users who: Have customized the columns to be displayed in the List View, to view the configured Help Desk Technicians, in the Delegation tab. Are upgrading from version older than 6010 and have open Workflow
ServiceDesk Plus and keeping track of our IT stock of toners, monitors, and keyboards
Hi, We have ServiceDeskPlus Ver 11.0 Build 11002 I want to use SDP to track inventory on items we manage like printer toners, keyboards, etc. Has anyone used ServiceDeskPlus for this? I am not doing something correctly when setting up the Product Type/Products in Asssets. I just want to something simple to track (actual numbers of items in stock) and when we give out one of those items, and to be able to get a report once a month of 'usage' Anyone out there - if you've done this - can you help an
Purchase Request and Purchase Order
Hi I want to submit a purchase order and shorten the purchase process, but until the purchase request is not registered, the purchase order can not be completed in the software. So, when I submit a purchase order and reach the stage of receiving the Products, it does not show me anything. Please check if this process can be done without purchase request.
ADManager Plus security advisory to enhance the protection of your ADManager Plus installation
Hi, We wanted to let you know about some of the best practices that you can use to ensure additional protection for your ADManager Plus installation. You can implement these recommendations immaterial of whether you choose to deploy the product on-premises
[Term of the Day]: Cloud Computing
Term of the Day “Cloud Computing” Definition — What is Cloud computing? Cloud computing is also known as virtual server computing. Cloud computing refers to servers that are accessed over the Internet, and the software and databases that run on those servers. In simple terms, is the delivery of on-demand computing resources on a pay for use basis. Cloud servers are located in data centers all over the world. IT organizations or Company's rather than storing files, data ( like images, videos,
Key Manager tool
Dear since i used SSL Discovery tool discover Microsoft CA it gives me incorrect user permission so i need to know which user privileges need to perform this discovery
IIS Binding support
Does the key manager plus support install certificates to website bindings on IIS?
Key Manager Plus 5950 is now Available!
Hi all, We are happy to announce the release of Key Manager Plus 5.9 (Build 5950). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New Features On-demand Renewal of Certificates This release comes with a 'Renew' option under 'SSL >> Certificates' that allows users to initiate the renewal of Self Signed, Root Signed, Microsoft CA Signed, and Agent-signed certificates, and also the certificates issued by the third-party CAs. LDAP Authentication
Provisioning App query result not show any user
I configured provisioning app as guide, every thing done and check ldap ok but step query ldap not show any user to import on SDP cloud More detail in an attach file
ITIL process by Servicedesk plus
Servicedesk plus supports several ITIL process? please explain all ITIL process in servicedesk plus
Unable to Access Admin Section After Upgrade from 10.5 to 11
I can no longer access the ADMIN section in PMP after updating from 10.5 to v11. We can click on the section and it tries to load, but the page never loads.
Chat Functionality
Hi, Having the new live chat feature is great but it is really lacking in functionality, Can the following features please be considered in further builds Automatic greetings Canned responses Flexible to customize Company logo Themes\Colours We do not want our requester's to create requests using live chat, this should only allow them to query already open requests We do not want our requester's being able to select a support group A requester should have the option to end the chat A requester should
Emails automatically being sent to our service desk email in CC field
Hi, Yesterday we updated to Build 11124. Since then, when ever a technician hits 'reply' within an incident, it is automatically inserting our service desk email address into the cc field. It then displays two emails within the incident for the one email. Can you advise how to disable this function? Thanks Andrew
HTML Mail
Hello I am trying to add a notification Action after a transition in one of our request life cycles. I designed a html Mail but I fail to add it correctly. When I add it, at first it does look good, however after saving, the message is not displayed correctly. If you send the message to an outlook client it is even worse. Also sometimes the editor crashes when I try to edit the HTML. Does someone have an idea how to fix this? I attached the html-file. Thank you very much!
Is there a way to create a "base"/first Configuration Setup?
Hi there, I am currently looking for a way to set up DesktopCentral so that a few Configurations are run automatically when the DC Agent is first installed on a "new" computer, well new to DC anyway. Have any of you had any success doing this? There are a few items that I would like to have automatically installed as soon as the agent starts talking to our DC Server. Thank you so much for your time!!
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