[SD-89181] SDP 11125 can't send email notification (configured in Business Rules)
Hello. We have SDP 11125 (updated today) but the problem is verified also on 11124.
We have several business rules configured to notify by email some technicians when a new ticket arrive (based on ticket values / to / cc ...) but this type of notification does not work anymore.
The requester correctly receives the email with the assigned ticket number. The technician who is manually / automatically assigned to the ticket also receives the email. No other interested technicians (that we want to keep in copy using the business rule) receive the email.
Into serverout log I have this error:
- [15:48:17:973]|[09-01-2020]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[2562]: Exception when trying to send BR notification for notification - BusinessRule_EMail_4201|
- java.lang.NullPointerException
- at com.adventnet.servicedesk.utils.WorkOrderUtil.sendBRNotificationForWO(WorkOrderUtil.java:6220)
- at com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor.execute(MailNotificationJobExecutor.java:90)
- at com.manageengine.jobscheduler.JobExecutorImpl.call(JobExecutorImpl.java:97)
- at java.util.concurrent.FutureTask.run(FutureTask.java:266)
- at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
- at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
- at java.lang.Thread.run(Thread.java:748)
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: java.lang.NullPointerException|
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: at com.adventnet.servicedesk.utils.WorkOrderUtil.sendBRNotificationForWO(WorkOrderUtil.java:6220)|
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: at com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor.execute(MailNotificationJobExecutor.java:90)|
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: at com.manageengine.jobscheduler.JobExecutorImpl.call(JobExecutorImpl.java:97)|
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: at java.util.concurrent.FutureTask.run(FutureTask.java:266)|
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)|
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)|
- [15:48:17:973]|[09-01-2020]|[SYSERR]|[INFO]|[2562]: at java.lang.Thread.run(Thread.java:748)|
- [15:48:17:973]|[09-01-2020]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[2562]: Successfully executed the job Id:: 354106; notifyFrom: WORKORDERUTIL-BR|
Can anyone help me to solve this problem?
Thanks in advance.