[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus build 10511 to 11133
Dear users, This is a security advisory regarding a possible authentication bypass vulnerability in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus version 10511 to 11133 who have enabled SAML authentication
How create a report for Registry values
Hi, We need to check and and create for for some certain registry values on Desktop Central installed computers. I think custom query is used for this purpose but I don not know how. Can some please share a sample query? Registry: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
Black request form - requester name to "logged in user" by default for technican view
We are running 9304 build. When the user is try to submit the request using incident template. There is requester name field on mandatory. I believe it was automatically filled with the logged in user's detail (normal user or technician state was not matter) . However, this dose not happening any more and user must select self from large dropdown list. 99% of case the request is coming from logged in user and vary rare to use on behalf type request. How can we automatically fill requester
OS Deployer Drive mismatch
When I attempt to deploy a image across a couple of models within the same manufacturer (Dell) I get that the image is to large. "Image Deployment Failed: Deployment failed since the target disk size is lesser than source disk size or the disk is incompatible. Shrink partitions, create image again and retry deployment."
Apache Struts version used by Desktop Central is no longer supported?
Hi everyone I just learned that Desktop Central still uses Apache Struts version 1.3. This version is out-of-date and is no longer being developed (https://struts.apache.org/struts1eol-announcement.html). In this article it clearly says that there won't be any further fixes for this version, even if major security problems or serious bugs are found. Considering how often critical vulnerabilities are reported for Apache Struts, why is this version still used in Desktop Central? What are the plans
Incident Templates - Adding tasks to work flow
We are using ServiceDesk 11.1 Build 11121 with MS SQL. I noticed you can no longer simply add a task to a incident template work flow. You have to add a task template, which is going cause a clutter of task templates that will need to be periodically cleaned
[Term of the Day]: Network Topology
Term of the Day "Network Topology" Definition — What is Network Topology? Network topology describes the physical and logical relationship of network devices such as switches and routers on a network. This is usually represented by a graph. It determines
[Tips & Tricks] Determine length of a string
There was a requirement from a user to define the minimum and maximum string (value) length a user can put into an additional field. The requirement is that when a user puts in a value lesser than the minimum length and greater than the maximum length
Ressigned tickets
Hi Is there a report which shows who has reassigned a ticket & when? Something like Request ID > Queue > Subject > Previous Tech > Current Tech > Operation Time (of reassignment) This is on a MS-SQL database Version 11.1.0 Build 11131 Trying to report
[SDF-92410] Deactivating requesters
Is there a way I can deactivate a requester without actually deleting them completely? I don't see this option.
Query for Incidents older than 2 weeks.
We need a list of all Tickets which are not solved or closed but older than two weeks from time of creation. ServiceDesk Plus Version: 11.0 Build 11007 Database: PostgreSQL
Asset Explorer Queries Needed
MS SQL Server being used. I need a query that will return an integer. I need all of the workstations that are not like %ThinkCentre% and assigned to these 4 departments. 'Inventory 1' 'Inventory 2' 'Inventory 3' 'Inventory 4' I just need it to return
[Free E-book] 6 help desk hacks to reduce your ticket volume
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
[SDF-91839] Two different date formats - same exact date parameter used
HI I am sending an alert via a custom trigger but my technicians are sometimes getting two different date formats...why? and how can I fix this? See attached pic This is from the exact same trigger with the exact same parameter with two differnt results
Error in pkcs12 while executing command
I am trying to generate the .p12 file using the command as suggested in the document here https://www.manageengine.com/products/passwordmanagerpro/help/faq.html#3.3 Section 2.4 However, I am getting this error: pkcs12: Use -help for summary. error in
Theme Customization - Color for Hover Tab text
The "Hover tab" in the custom colors for the theme settings should have an option to change its text. By default its white, so if I want a light/white background for the hover tab, it doesn't show.
Common table expression
In PostgresSQL (PGADMIN) I can use ctes (common table expression or with) to create "virtual" tables for use in selects using more advanced filters, if we can say so. I tried to use this on servicedesk plus and I couldn't. I would need to filter the column
[Free E-book] 6 help desk hacks to reduce your ticket volume
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
[Free E-book] 6 help desk hacks to reduce your ticket volume
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
Compatibility issue between desktop Central and Vulnerability manager's agents
Hi, we use desktop central in our company and recently bought a vulnerability manager license, when we add our servers on vulnerability manager SOM, status change to "agent installed successfully" with this remark: "agent needs to be upgraded, please
Major failure in Chrome patches this past cycle
There is something flawed with the 3rd party patching engine. I am running build Version 10.0.604 and have almost 160 failed patch deployments this month with most being 3rd party patches for Java, Duo and Chrome. The issue for Chrome is that it is looking
How to add multiple and identical POs?
HI, I'm trying ServiceDesk Plus before purchase a license. I am trying with some data on my company and I have 13 budgets exactly the same but with different billing info and those budgets are very detailed. Here an example to better understand: Budget
Perform Full/Metadata scan
Hello All, I am currently trialing this Datasecurity plus software. Currently I am interested in the File Analysis information. When I installed the software and got it setup I only added 1 drive from my file server containing about 700GB of data. I did
Event Log Source Wildcard
Hello, Is it possible to use a wildcard in an Event Log Rule's Source field? For example... Named instances of SQL Server have their own Source name, so if a Computer has 3 instances of SQL Server on it - a default one and two named Inst1 and Inst2 then
Transfer ownership permissions
Who has the permission to transfer ownership of of the resources from one admin to another? Can dynamic groups be transferred from one admin to another using super admin account?
Upgrade to 6100 causes 502 error rendering site unusable
I installed the service pack after coming back from vacation because I noticed it had some security bug fixes. I patched from 6013 to 6100. After applying the service pack 6100 the site no longer worked and provided us with a 502 error. I had to revert
Reboot before patch deployment
Some patches and updates install more reliably and with less issues (like Java JRE) if they are deployed at system start-up. Does anyone how how we can easily reboot computers prior to a patch deployment? The key word is easily since the only way I've found that this can be done is by first creating a list of all computers that need a Java patch/update, adding those to the Reboot list in Tools, scheduling a reboot, and having the patch deployment for Java set to "During start-up". That's a lot
BCC field for Announcements
Howdy, We would like to send emails to our customers with the announcement feature however, we have 950+ customers and sending that many emails To: or CC: can get ugly if someone wants to "Reply All" Chris
Chromium Security Updates for Microsoft Edge (Chromium-Based)
Hello All, Microsoft has released a security advisory for Chromium-based Microsoft Edge that fixes several vulnerabilities. Below you can find the detailed information: Microsoft Edge version - 87.0.664.75 Based on Chromium version - 87.0.4280.141
Chromium Security Updates for Microsoft Edge (Chromium-Based)
Hello All, Microsoft has released a security advisory for Chromium-based Microsoft Edge that fixes several vulnerabilities. Below you can find the detailed information: Microsoft Edge version - 87.0.664.75 Based on Chromium version - 87.0.4280.141
Chromium Security Updates for Microsoft Edge (Chromium-Based)
Hello All, Microsoft has released a security advisory for Chromium-based Microsoft Edge that fixes several vulnerabilities. Below you can find the detailed information: Microsoft Edge version - 87.0.664.75 Based on Chromium version - 87.0.4280.141
Close requests via emal.
I've configured SDP to Send and Receive email. SDP is able to create and route new request via email(Using business rule). Is it possible to close tickets same way? I am looking for a solution that would create a request if a alarm is raised on the monitoring
[Community Digest] ServiceDesk Plus - December 2020
To all our esteemed community users, we wholeheartedly thank you for all your support and valuable interactions in 2020. In this New Year 2021, we wish you Prosperity and Good health! Here is the monthly rewind for December 2020! Version and Build releases:
Sessions' records
Hello! Is it possible to view session records (SSHV and RDPV) in some other player?
REST API with PowerShell
Hi Everyone, I have noticed several questions around REST APIs for Service Desk Plus on the forums, and some vague answers. I have been using the REST APIs as part of a daily PowerShell workflow for some time, and I thought I would post my PowerShell functions with the hope of helping others through an example. Please keep in mind that these are very basic functions, and they are not intended to be a one-size-fits-all module. So please modify to meet your needs, and feel free to post your changes
Desktop Central Reports
I have created custom user groups for our Chiefs, Directors an Managers. When I run a report I am unable to add the computer names they are currently logged into. Is there away to combine the user reports and computer reports together. Or when creating
Chrome releases stable channel update to fix several security vulnerabilities
Hello everyone, Chrome has fixed several security vulnerabilities in its stable channel update 87.0.4280.141 for Windows, Mac and Linux, The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21106 Use after
Chrome releases stable channel update to fix several security vulnerabilities
Hello everyone, Chrome has fixed several security vulnerabilities in its stable channel update 87.0.4280.141 for Windows, Mac and Linux, The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21106 Use after
Chrome releases stable channel update to fix several security vulnerabilities
Hello everyone, Chrome has fixed several security vulnerabilities in its stable channel update 87.0.4280.141 for Windows, Mac and Linux, The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21106 Use after
Mozilla fixes a critical vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1. The details of the vulnerability are as follows: CVE ID Vulnerability Severity CVE-2020-16044 Use-after-free write when handling a malicious
Next Page