IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
IT Operations Management Seminar 2020
Greetings, Over the past few months, the IT industry has been subjected to several "New Normals" and there has been major changes in how ITs operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
Monitoring SAP MaxDB
Hi, I have a question. I checked the requirements in the documentation to add a SAP MaxDB monitor and are covered. But still do not show information. There any privileges additional? All the tabs do nos show information. Thanks & Regards!
AdSelfservice Gina Client button customization
Hello I would like to know if it is possible to customize or translate the GINA client button on the Windows lock screen. By default it is in English and we would like it to be displayed in Spanish. Thank you.
Having problems getting config backs up run on some new devices
We have about 5 new devices that OpManager can't back up. After I add one of these devices, I take the following steps: Add to NCM On the Apply Credentials page, it's set to use SSH and use our standard AD (Active Direcotry) credentials like all other
Suse Linux Agent
Hello; I'm trying to install Desktop Central Linux agent Suse x64, but I get the following error. ./DesktopCentral_LinuxAgent.bin: line 254: /usr/bin/dcregister: cannot execute binary file: Exec format error Desktop Central Agent Installation Failed !
Script to create a user
Is there a way to write a script that for onboarding a new employee, would extrapolate the information about the user from the service request and automatically create a user in active directory based upon that information?
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe releases security updates for Adobe Acrobat & Adobe Reader
Hello All, Adobe has released security updates for Adobe Acrobat and Adobe Reader for Windows and macOS. These updates address critical, important and moderate vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Problem in backup
Hello guys, I was going to make a backup of my Event Log Analyzer DB in which I had following problem: I tried to use <EventLogInstallationfolder\tools\backupDatabase.bat after stopping the service. Then, it showed a wizard and I checked Whole Database
[Term of the Day]: Dark Post
Term of the Day "Dark Posts" Definition — What are Dark Posts? In social media platforms from Facebook to LinkedIn, a dark post is a targeted ad post that is oriented differently than a regular sponsored or promoted post. The dark posts pave the way
Zoho Reports Integratoin
Afternoon! Can you confirm whether the upgrade to 11.0 will affect the Zoho Reports integration? We have many reports and dashboards authored in Zoho Reports that would be frustrating to rebuild. Thanks
Manage DMZ server
What is the best way to monitor a DMZ server with Opmanager Thanks
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Security vulnerabilities fixed in Chrome stable channel update 86.0.4240.183
Hello everyone, Chrome stable channel has been updated to 86.0.4240.183 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability
Workflows
Hi, Are there any guides for setting up workflows? I'd like to set up a simple request workflow for software licence purchasing. User requests a licence for say, Visio, their line manager gets to approve/decline the request and store the answer in SDP.
Import requests to a specific template
Is it possible to user an xls file to import several requests to a specific template?
[SDF-89712] Is it possible to use Field and Form Rules to dynamically add checklist templates?
We're using SDP 11128. We started using checklists in our service requests. We have a number of service request templates which are essentially identical with the exception of the checklists. Instead of having multiple copies of the same template, we'd
Tech Support for Desktop Central
Hello Folks, Does Desktop Central tech support was always bad or it's new?
Purchase Module: Handling POs that we need to short pay
Folks, I'm using the Purchasing Module but I keep coming across this issue. (I hope I'm just missing something.) We have a PO built around a quote, we get the approvals, we place the order, receive the assets. The issue starts when we receive the invoice. Frequently, some vendors will send us an invoice with discounts, price breaks, etc., and so our PO no longer matches the invoice. From an approvals standpoint, this is still fine, because we have approved, for example, $100.00 but we are being
ManageEngine Password Sync Agent Will Not Start
Installed on our domain controller (Windows Server 2008 R2). When attempting to start the service, we get an error indicating the "Time out has expired and the operation has not been completed". Application log shows a system exception at Service.ZohoService.OnStart and at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback. When attempting to start the service manually, error indicates "The ManageEngine service on Local Computer started and then stopped". Cannot find further information
Desktop Central agent installed on the root of C:\
There has been instances of finding DC agents installed on the root of C:\ drive this can be easily corrected when in office but looking for a method to identify all agents that are installed incorrectly like this. perhaps a script to correct it. Thank
IMAPS Connectivity to Office 365
We're having a really hard time getting IMAP to connect to our exchange online. Wanted to find out if anyone else is having similar issue or had issues and resolved it? We've verified IMAP is on for all users actually, logged in to the web for the user
404 Error in deleted user notification
Hi, In Arabic, Chinese, Japanese language and click on deleted user notification, I get page not found error(404). In English language everything are okay, but in Arabic, Chinese, Japanese (Unicode Language) error found. I think it's a bug issue. Build
Sync Asset Owner with SDP
All our assets that scan to DC are also in SDP. Is it possible to migrate (automatically) the Asset Owner information to DC from SDP?
Reply to template replaces the entire message content
Hi all, Before the upgrade to build 10000, we have extensively used the Reply To templates and the behavior was as expected, when a Reply to template was selected the content of the current message would be replaced with the content of the template. More exactly whatever was above the signature and the rest was left in place. Now the behavior is changed and all text is replaced by the template. This is counter productive, if only to think you want to forward a message: now you need to copy-paste
Zulu openjre 1.8.222
Hi Team, We are planning to upgrade our service desk to build 11100 and since it updates Oracle jre to Zulu openjre 1.8.222, we need to perform security assessments therefore could you please provide the Zulu openjre 1.8.222 installation file, as we
[Term of the Day]: Haptic Technology
Term of the Day “Haptic Technology” Definition — What is Haptic Technology? The word haptic is derived from the Greek "haptikos" it refers to the sense of touch, the sense felt by humans upon touching an object. Haptic technology aims to simulate
Access to attachment file to approver when he hose not access to request
Hi, Please consider this scenario: When we raised a request that have a attachment file and send it to approver, the approver can approve or reject request, but he can not access to attachment of request. We do not want him to have access to the request
URL Monitoring
Is there a way to get the URL Monitor to send a SMS alarm message more than once? I'd like for it to send continuous SMS messages instead of sending one and then not sending anymore until the alarm is cleared. Also, is there a way to setup the Dashboard
Cannot Uninstall msi package
I am trying to uninstall an msi package that was previously installed using desktop central software deployment, I chose uninstall as type of deployment and deployed. It's not uninstalling and gives error that an application is already installed and must
Custom Report Help
Below is the custom query report that we created which worked fine for my team. However, we were requested by our Finance team to create one with several other pieces of info. We are good on all of it with the exception of the Level 1 and 2 approvers.
Unable to Backup OpManager Database
Hello guys, I was going to take a backup of the OpManager Database in 2 separate steps( A configuration backup and full backup) 1. configuration backup was done successfully 2. Unfortunately, the full backup process was interrupted with the same error
Push notification for Android
Hi, Our ServiceDesk are now growing pretty much in our organization and we now start to introduce more staff and not only IT issues. Now we will use ServiceDesk for janitor, deviation more and more project management. Some technicians use iPhone but we are also some technicians who use Android and us Android-users really wanna have push notification on our smartphones aswell, just as iPhone-users. What is the plan to activate that?
[Term of the Day]: Hyperautomation
Term of the Day "Hyperautomation" Definition — What is Hyperautomation? According to Gartner’s report on Top 10 Strategic Technology Trends for 2020, hyper-automation "deals with the application of advanced technologies, including artificial intelligence
Interesting Features
Hi, At https://ui.servicedeskplus.com, in "In Design" section, you have provided very interesting features, especially for Asset and Project sections. For example, Asset Booking, Asset Audit, Asset Replenishment, Reclaim Asset, Project Collaboration,
Password Manager Pro Android App
Hi, when someone requests access to a resource i dont receive a popup notification on my pmp android app i have to open the app to approve access. is there a way to apply notification popup in the app? so i dont have to enter everytime to check
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