Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in Content
Chrome stable channel update fixes 20 security vulnerabilities
Hello everyone, Chrome 85 has been promoted to the stable channel 85.0.4183.83 for Windows, macOS, and Linux. This update comes with fixes for 20 security vulnerabilities, the details of which are given below: CVE ID Vulnerability details Severity CVE-2020-6558 Insufficient policy enforcement in iOS High CVE-2020-6559 Use after free in presentation API High CVE-2020-6560 Insufficient policy enforcement in autofill Medium CVE-2020-6561 Inappropriate implementation in
[SD-89451] Error while remove properties on the technician layout
When remove properties on the technician layout , Assign button doesn't works Error: Group and Technician cannot be assigned as the request template does not contain Group and Technician fields.
Reading User Defined Field results in error
I get en error trying to read a UDF with the following characteristics: Site Name udf_pick_9306 Pick List - - UDF_CHAR78 Can some one tell me what I'm doing wrong? the error message and the code are below. Thanks Sal Error Message: Message : Traceback (most recent call last): File "ConditionalApprovalVPN.py", line 10, in <module> fieldvalue1 = requestObj['udf_fields']['udf_pick_9306'] KeyError: 'udf_fields' The code is: import sys, argparse, csv, json csv_file = 'approvalsinglefieldVPN.csv' filename
Approval based on Field Selection
Hi, We have a Access request (service request) form for ERP application, we would like to route the approval based on the Module selected in a pick list (additional field) eg. Module = Finance : 1st Approval = CFO The other approvals will be fixed and predefined with name. These approvals do not have to be on roles, we can define user names as well. Possible? Please assist
Business rule : When a Request is created AND edited
Dear ME SDP team, it is incorrect phrase "When a Request is created AND edited" because logically isn't possile to handle an event when a request is created and is edited at the same time In contrast, another event to handle approval events is described correctly via OR
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
Security updates released for Firefox 80, ESR 68.12, and ESR 78.2
Hello everyone, Mozilla has released security updates for Firefox 80, Firefox ESR 68.12, and Firefox ESR 78.2. Most of the vulnerabilities fixed are of high severity. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability details Severity CVE-2020-15663 Downgrade attack on the Mozilla Maintenance Service could have resulted in escalation of privilege High CVE-2020-15664 Attacker-induced prompt for extension installation High CVE-2020-12401 Timing-attack
[Tips & Tricks] Configuring SAML with Azure AD
This guide will help us configure SAML for those who want to use Azure AD as their IdP and also give you insights on a few issues that you might run into while configuring SAML in an Azure Environment. In an ideal environment, we will have an On Premises AD which will Sync users to their O365 Portal or Azure Portal. The sync is carried out with the help of a tool called Azure AD Connect, and the admins can download this tool either from the Azure Portal (https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/AzureADConnect)
[Term of the Day]: Collaborative Writing
Term of the Day “Collaborative Writing” Definition — What is Collaborative Writing? Collaborative Writing — by its very definition — is two or more persons working together to produce a written document. It is an iterative and social process that involves a team focused on a common objective that negotiates, coordinates, and communicates during the creation of a common document. Collaborative Writing has become a significant component of work in the business world, and many forms of business
Change the ticket ID
Hello to All. I have an Service Desk MSP installation. I am trying to change the ticket ID through queries. I am using MS SQLexpress. From what i searched everything led me to this link but its no longer valid. http://kbase.servicedeskplusmsp.com/faq/requests/reset-the-ids-of-request-problem-and-change.html Does anyone has the queries involved? Thank you.
How to make a technician inactive?
Hello I am preparing a report (non SQL but regular) in order to see what active technicians I have. And I have a desired report with a collumn active where all my technicians are active. So I wonder how to make sometechnician inactive if they are out of active support? I cannot see any option when editing a technician to mark them inactive
[ForYourInformation -47] Password Policy Enhancement
You may all know about the Password Policy feature which was introduced with 11100 builds of ServiceDesk Plus. Now we have an additional function "Change Password Redirection" in the password policy feature which is available from the 11123 builds of ServiceDesk Plus. This function allows ServiceDesk Plus admins to enable a forced password reset policy, which redirects users, who log in for the first time, to the change password page. Admin Tab >> General Settings >> Security Settings >> Password
Announcing EOL for Flash player based Business views
Dear OpManager Users, Hope you are all aware of Adobe's EOL announcement for its flash player in 2017. Here is the official announcement from Adobe. https://www.adobe.com/in/products/flashplayer/end-of-life.html We were already aware of this and made sure new business views are created using HTML5 after 12.2 release. We also gave an option to our users to migrate the old business views created in Flash player to HTML5. But still some users are using the business views created in Flash player.
Script to show Day,Week,Month,...
We defined a custom filed and we want when a request submitted in Rule and Filed , run a script : for example: If CREATEDDATE=today Set in UDF: TODAY If CREATEDDATE>today Set in UDF: YESTERDAY ..... If CREATEDDATE=thisyear Set in UDF: THISYEAR var x=$CS.getValue("CREATEDDATE"); var currentDate = Now(); if (x>=currentDate) { $CS.setValue("WorkOrder_Multi_Fields_UDF_CHAR4",["Today"]); } if (x>=Today) { $CS.setValue("WorkOrder_Multi_Fields_UDF_CHAR4",["Yesterday"]); } if (x>=thisweek) {
Catastrophic failure whilst installing sdplus
Was trying to update an old instance of our sdplus application following these guidelines. https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html We were originally on version 9334 using mysql which was the default when we first installed service desk plus a few years ago. I was able to upgrade to 9336 without any issues. However when i tried upgrading to the next step which was to take me to 9400 i was informed i could not continue as i needed pgsql. Found
restrict ٔReopen Task
How can it restrict technicians from reopening their work?
[SOLVED] Audit Report
I need a report showing the following fields: Login Name, Technician Display Name, email, Job Title, Department Name, Associate Support Groups, Assigned Roles
[ SD-89356 ] Time spent(in minutes) and Time spent in OnHold status(in minutes) time format
Hi Please help me how can get Time spent(in minutes) and Time spent in OnHold status(in minutes) via time format like: 21:34 min on "Request technician assessment"
[SDF-89441] Http to Https Redirection Feature
Hi, http to https redirection is complex. Changing server.xml and web.xml files may damage service desk plus. I suggest adding an option in Security Settings section called "http to https redirect" like attached image. Thanks. reference: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-redirect-servicedesk-plus-url-from-http-to-https
O365 Manager Plus-4400 released with more exciting features!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4400. This build comes with the following features. Highlights: UI tabs categorization: For enhanced ease of access, all feature tabs of O365 Manager Plus will now be grouped under two main categories: Management & Reporting. Auditing & Monitoring. SharePoint Online auditing and alerting: Perform granular audits and get real-time alerts on SharePoint Online files, folders, sync and sharing activities,
Automated approval request through request life cycle
Hello everyone, i actually writing a python script which will be use in a RCL workflow. Here is what look like a request with this workflow I am able to retreive all the required information but i am stuck on how to create this approval. i tried a url post using the api for service request /api/requests/{requestid} to update the request but no luck as per now. So if someone has a tips to give me , it would be really appreciated. regards, Martin
Problem while changing asset state
Hi i have problem when i want to change asset states . when i click on asset state, Assign/Asset window will open and "Unknown error occurred While ..." will show up. my sdp Version : 11121 database: SQLServer and here is some screenshots about this error in attachments. Thanks
[Tips & Tricks] Streamline your helpdesk by decluttering unwanted request status(es)
Hello users, I'm here with yet another handy tips that could be useful to you. Scenario: A customer came up with a requirement to declutter a few default request status(es) that are not used in his helpdesk. He wanted to streamline his helpdesk and those unused status(es) were cluttering up his ticketing flow. Challenge: As you may know, default request status(es) cannot be deleted in the application. Solution: Global Field and Form Rules. Customer's requirement has been accomplished by configuring
SCCM Integration loads infinit
Hi Thanks for the last reply of my Case, it worked great :) I tried to integrate SCCM in our Servicedesk Instance. When I fill out the form and either save and test connection or save the connection it does nothing. Is there any log to observe or any other general tipps before implementing SCCM? Also we do have de basic 250 Asset licence.
[SOLVED] Compare Additional Date
I wrote this script on Rule incident template I want compare 2 additional date filed ========= var x=$CS.getValue("GUDF_DATE1"); var y=$CS.getValue("GUDF_DATE2"); if (x<y) { alert("start date should granter end date"); } ======== it's not works
[Term of the Day]: Blockchain
Term of the Day “Blockchain” Definition — What is Blockchain? Blockchain technology is a structure that stores transactional records, also known as the Block. This digital information ("Block") takes the form of a string of binary "bits", ones and zeros, which can be processed by computers to be made readable by humans. The blocks are stored in public databases, known as the "Chain", in a network connected through peer-to-peer nodes. This “Chain” of transactions grows larger as new “blocks”
[Webinar] How you can deliver better business outcomes using Applications Manager - Analytics Plus integration!
For businesses to grow, just gathering performance data isn't enough. Leveraging predictive insights and operational intelligence will help optimize application performance and drive real improvements. Join us for a free webinar where we discuss how the powerful combination of an application monitoring tool (Applications Manager) and an advanced analytics solution (Analytics Plus) can help you proactively gauge
[SOLVED] Error in editing or Creating a PM task [SD-88065]
hi friends. when i want to create or edit a preventive maintenance task, in final step SDP Show me this Error: "This Request will not be considered since passing more parameters to server might result in vulnerability issues." sdp Database: sql server my sdp version: 11116 here is support file and screenshots in attachments
SAML Problem
Hi, I followed step by step instructions to set up SAML but I got an error. What is the problem? I tested on Service Desk Plus 11.1 Build 11124 and Active Directory Federation Services 2016. Thanks.
How to populate template "Pick List" field type via script
I am working on a building access service template. The idea is to have the requester select the Location from a Pick List field and send the approval notification to the Location manager. Originally I was planning to use the Site(s) information because we already have these populated along with an attribute called "Managed By". However I have since found out that the Site filed is not available to the requester. There over 100 locations, so creating a field rule for each location is not realistic.
[Term of the Day]: TechQuilibrium
Term of the Day “TechQuilibrium” Definition — What is TechQuilibrium? “TechQuilibrium” is a new term introduced by Gartner in 2019 to describe the ideal technology equilibrium that enterprises need to achieve in order to thrive under uncertainty about what the world will look like five, ten, twenty years from now. According to Gartner, achieving TechQuilibrium is the only way to “accelerate in the turns.” In other words, to survive and even excel when faced with economic, geopolitical, and digital
[SDF-55749] Auto assign request to technician on reply/edit of request
Hi there, I am trying to make servicedesk plus (On-prem free) auto assign a request to whichever technician edits/responds to it, in order to correctly track how many requests the technicians deal with per month. I've tried auto assign, but as this done is on round robin or load balancing it doesnt tick the box unfortunately. Is there a way I can set it so if the technician replies or edits the ticket properties, it will automatically assign it to that technician?
Load reports into a project
As a project manager I have lots of reports related to any given project. My feature request is to be able to load reports into a project for easy access for the team. I have attached an example. This will allow the team to be able to easily access relevant reports plus it would be easier for me during leadership report-outs to pull up the relevant reports.
False Positive - SNMP monitor of Free space
Hi ALL! OpManager 12.5.120 Many VM with Windows Server 2016. Part of this VM has SNMP and WMI monitors (with thresholds) about free space in the HDD. WMI monitor works fine SNMP monitor has periodic false notifications about free space - look latest false (Opmanager_False-1.png) BTW free space is already below the threshold. Look at graphs WMI & SNMP What is it? Why OpManager has false data via SNMP ?
How to monitor content of the file in OpManager using an agent
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on monitoring a content of a file at https://www.manageengine.com/network-monitoring/help/log-file-monitoring.html
[ForYourInformation -46] Ticket raised by My Asset Widget can be configured with a particular template
Introduction: Users can raise an incident ticket for their assets through [Home page >> My Assets]. The user needs to click on the "Report an issue" button to raise a ticket for the particular asset, on clicking the button user will be taken to incidents list pages. Users can select the appropriate template to submit the ticket. Scenario: One of our customer requirements was to show a particular incident template (which has the pre-filled fields ) instead of listing all templates while clicking
Version Update Problem
I am havingthe following problem during version update, can you help?
Out-of-band updates released for Windows 8.1 and Windows Server 2012 R2
Hello everyone, Microsoft on August 19, released an emergency out-of-band update for two privilege escalation vulnerabilities disclosed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 systems. The vulnerabilities are tracked as CVE-2020-1530 and CVE-2020-1537. Both of these vulnerabilities exist in Windows Remote Access Service (RAS) and when exploited, grant elevated privileges to remote attackers. A patch for both vulnerabilities for Windows 10, Windows 7, and Windows Server 2008,
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