Mozilla fixes a critical vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1. The details of the vulnerability are as follows: CVE ID Vulnerability Severity CVE-2020-16044 Use-after-free write when handling a malicious
Mozilla fixes a critical vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1. The details of the vulnerability are as follows: CVE ID Vulnerability Severity CVE-2020-16044 Use-after-free write when handling a malicious
[Term of the Day]: Edge Computing
Term of the Day “Edge Computing” Definition — What is Edge Computing? Edge Computing is an emerging technology that is currently receiving vast amounts of attention in the IT sector. This technology is the next evolution of Cloud Computing, the
OpManager Enterprise Edition
Adding Business View Widget to an OpManager Dashboard
How the Business View Filters work in OpManager
How to create Business Hour Rule in OpManager?
Granting Business View access to OpManager users
Adding Links between devices in OpManager Business View Map
Not all asset data is transferred to ServiceDesk Plus
Hi, We have Desktop Central Enterprise and ServiceDesk Plus Enterprise running and they are integrated, which is working fine. The integrated is however not optimal since not all metadata is transferred or mapped correctly. "Computer Type" is fx not transferred
Custom script to create task in JIRA from business rule
I have created a business rule to create a task in JIRA whenever an issue is created in SD+. I would like to create the script either in Python or PowerShell. So far, I have a simple python script that should just execute and call the JIRA API, at this point just for testing it looks like this: import sys import json import requests import zipfile import tkinter from tkinter import messagebox #response = requests.get('https://xxx.atlassian.net/rest/api/2/project/proj1,auth=('xxx@xxx.com', 'pw'))
API Upload Attachment
Hi, I am trying to upload a file to a request but am getting an error To test I am using Postman before I implement it in .NET Now according to the error I have to configure something but I have no idea where that setting is, I assumed that to upload a file I should use FormData and pass along the file,filename and addtoattachment { "response_status": { "messages": [ { "status_code": 4001, "type": "failed", "message": "UPLOAD_RULE_NOT_CONFIGURED" } ], "status": "failed" } }
Custom Dynamic Groups in Assets
We recently upgraded to the latest version of ServiceDesk Plus and I thought there was a way to create a custom dynamic group based on the Asset Name. i.e. LTTR, LTAC to auto assign to a group. This would create savings in time then manually assigning
[Term of the Day]: Piconet
Term of the Day "Piconet" Definition — What is Piconet? Piconet, meaning tiny network, also known as Bluetooth personal area network, is a network that is created using a wireless Bluetooth connection. Communication of bluetooth devices follow a master-slave
Configuring Site Setting in Seperate Configs For Technician ,Support Group, Business Rule And SLA
Hi Friends.... When You will Release an Option to Configure Site Setting In Seperate Ways in MSP?!!! I want to Select "Refer to Default Setting" For Technician ,Support Group, Business Rule AND Select "Cusom Setting" For SLA! BUT I cant!! Please heck
Automatic Task with Request
Hi, I have some task connected to request. I wonder is this possible to automaticly fill task description based on request descriptiom. e.g. - New ewployee. Someone sen to me request for mew employee with name and position. This request generate task named - Add to AD I wish that in this Task description i will have Name and Position of new user.
Migrate from Windows 2012R2 to Centos7
Hello, I've been unsuccessfully trying to migrate SDP from W2012 to Centos7. I've installed same version on Centos as I have on Windows (9335), also followed guide how to migrate from Win to Lin (trimmed backup, folders copy, etc..). No matter what I
Pull client contract / SLA information during ticket creation
How to pull client information , like contract detail or Subscribed SLA information during ticket creation ? 1) Sometime client contract have expired, but the client might still call for support. So how to pull this information during ticket creation
Update To Catalina
I am trying to use a script that should update mac computers to Catalina. However i am getting an error message. I have done everything that article describes, but still no luck. ./Install macOS Catalina.app/Contents/Resources/startosinstall executable
Analytics Plus free virtual classroom training - Expert's course
Hello folks, We're delighted to bring you our next instructor-led classroom sessions for Analytics Plus users. Tailored for expert users, these sessions focus on a range of advanced analytics concepts including building data models and preparing IT
Why longtodate(no1.notificationdate) doesn't it work in the query below?
Hello, Why longtodate(no1.notificationdate) doesn't it work in the query below? I need use to_char to convert long to date, because the longtodate function not work. SELECT wo.WORKORDERID "Chamado", aau.FIRST_NAME "Solicitante", wo.TITLE "Assunto", ti.FIRST_NAME
Query Reports
Why can't I edit any of the Query Reports in SD+ Cloud? We'd like to have a copy of the Requests by Latest Notes report for only a subset of categories but can't edit even a copy of a Query Report.
[Term of the Day]: Cookie
Term of the Day “Cookie” Definition — What is a Cookie? In the world of computer technology, The term "Cookie" is also called a web cookie, Internet cookie, browser cookie, or HTTP cookie. The cookies were developed for the first time in 1994 by
Creating a requester
Hi, I've been trying to create a requester and it comes up with this, But this email doesn't exist on the system anywhere, I had deleted this User and tried to re create but now this pops up. Any help? Thanks
Email technician group after approval
We're using SDP 11131. We have created a Service Catalog template. We have added the Technician Group field to the template, and set it to a specific group. An approval is required before a tech can pick-up the ticket. Is there a way for the technician
Mail notifications failed
Hello, we have issue with mail notifications upon request receiving via email. I don't receive email as technician nor requester receives confirmation that request is received. SDP is on Centos 7. Version of SDP is 11.1.0 Build 11130 Below is part from
ad manager plus user modification template
see attached is it possible to edit in such a way that what i've circled in red will not show?
Where do I have to keep my script ?
Hi guys, I want to execute a script when I receive an alert, but I don't know where to store my script ? I tried on my ADAudit+ server, but looks like it doesn't work. I tried: - powershell.exe C:\Scripts\myscript.ps1 - C:\Scripts\myscript.ps1 - C:\
New Script Based Alert Action
Guys, I see in build 5040/5041 you have added the option to fire a script on an alert! This is something I have wanted/asked for for a long time so I am delighted to see that it's made it into the product. Is there any documentation on this feature i..e what script types are allowed (VBScript, powershell etc) and what variables can be passed to that script?
[Term of the Day]: Eavesdropping Attack
Term of the Day "Eavesdropping Attack" Definition — What is Eavesdropping Attack? Eavesdropping attack, also known as network eavesdropping, snooping attack, or sniffing attack, is an electronic attack where digital communications are intercepted
Issues in reverting Knox Policies in Samsung devices upgraded from Android 9 to 10
Description An issue has been detected in Samsung devices upgraded from Android 9 to 10, which resulted in the loss of Knox Platform for Enterprise (KPE) functionalities in Android Go and One UI Core devices. Knox Platform for Enterprise (KPE) enables
Change request status error
Hello, I'm facing with a problem. When i intend to change request status, this error occurs: "Account Site Validation Error" in my network, there are three Sites, but It is first time that i see this error. I would be appreciated, if you could offer me
ServiceDesk Plus MSP
When adding technician in MSP, unable to associate the technician to all created Accounts- only built in 2 accounts (sample, org) are appearing. Actually we need to assign technician dedicated to specific accounts so he could resolve the tickets for that
Consider Autologin for other platforms/Devices
Hi Auto logon is very useful feature but it will be very nice if i could auto login to some third party devices which need specific application like Cisco ASDM. I know that something like that probably need an agent app to be installed on the system.
Custom Port number for connections in PMP
Custom Port number for connections I could not find any place to change the default port number for RDP and SSH and other connection types. In well configured organization the default ports for known services usually is changed, but i can not see any
Some browser Addon Capabilities and installer package needed
Browser Addon Capabilities and installer Browser add-on is very useful. But it is better if the login to the PMP via web site and the browser plugin be merged together so when i login to PMP web page I be logged in on the browser add-on automatically
Permission problem when Sharing an account, bug or my miss understanding ?
Sharing account bug or my miss understanding ??! User access to the accounts that is share with him is affected by the user Role not the share permission (View/Modify) Let make an example! I have a user that i want to give him access to use some passwords
It's not possible to save (user/pass) without attaching to a resource
I Only can store credentials as a part of Resource Property ! this would be very better if i can store credentials as seperate entity and the attach them to the resources or to the resource groups. Most of the time a unique credentials is used to
[SDF-60606] Forwarding complete conversation
Hello there, we are working a lot with external contractors. Sometimes we work on a request (including several emails from and to the requesting user) and later we decide to giving to a 3rd party. Is there an option to send them the whole conversation?
Exchange Reporter Plus rolls out new mailbox content search feature in build 5603
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5603, with an option for mailbox content search and few issue fixes. Exchange mailbox content search Search for specific content in subject, body and attachments across all or specific
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