[ SD-89356 ] Time spent(in minutes) and Time spent in OnHold status(in minutes) time format

[ SD-89356 ] Time spent(in minutes) and Time spent in OnHold status(in minutes) time format

Hi
Please help me how can get  Time spent(in minutes) and Time spent in OnHold status(in minutes) via time format like: 21:34 min  on "Request technician assessment" 


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