“Technician is None” not displaying unassigned tickets
When I make a view using filters and we technician is none so that I can see all unassigned tickets, nothing shows or displays.
Not able to reply to tickets
When I try to reply to a ticket it shoots me out and sends me back to my dashboard. Any idea on how to fix this?
SMS Notifications for Technicians
Hello, I was wondering if there is a way for only specific technicians to receive SMS notifications when a high priority ticket is opened. If so, how can this be configured? Thanks, Neil
Adding Sites and Groups to criteria for business rules.
We really need the feature of being able to use Sites and Groups for criteria in business rules. This has been available in the On Premise version for over 2+ years because we have been utilizing it. Thanks.
After hours and weekends ticket report
Hello, I need to create a report that shows the tickets that were created after operational hours (08-18) Monday thru Friday and anything over the weekend. The report needs the following items. Request ID Created Time Requester Category Subject Urgency Impact Technician Request Status Completed Time We are using Service Desk on Demand and Zoho Reports. Thanks Colby
[Term of the Day]: Digital Asset Management
Term of the Day “Digital Asset Management” Definition — What is a DAM? DAM - Digital Asset Management is the process of organizing, managing, storing, and distributing digital assets across an organization. A digital asset can be any digital file
Is anyone getting empty responses from the PMP ReST API when fetching data
PMP Enterprise Build We're trying to use the ReST API to generate passwords, add resources & accounts, and to fetch those resources, accounts, and passwords. I got the password generator working fine. I cannot get any of the other API calls to produce
How to delete a site?
We have some old sites I'd like to delete or make inactive. When I go to Sites, I do not have an option to delete, disable, or mark inactive. How can I do this? I'm using SDP 11128. Thanks.
The sensor is operating under conditions that are non-critical, Temperature Alert on JUNIPER EX-4300 SWITCH
Hi, we are getting ''Hardware Sensor Name : Routing Engine 1. Category : temperature. Current State : standby(7) - The sensor is operating under conditions that are non-critical.'' alert on JUNIPER EX-4300 SWITCH kindly help us to understand why we
[Term of the Day]: Intrusion Detection Systems (IDS)
Term of the Day "Intrusion Detection System (IDS)" Definition — What is an IDS? IDS, an acronym for Intrusion Detection System, is a device or software that monitors a network for abnormal activities or policy violations. Suspicious activities trigger
How to host ManageEngine in IIS, which file or folder to target ?
Hi All I installed ManageEngine ServiceDesk Plus MSP 64 on my server. Now I need it to be host on IIS so I can let my user access it via web browser or web portal. I have no idea how this should configure. Appreciate can you share me the steps and which folder or files I should target and configure it in IIS Thank you
Bulk Change Location in Assets
I need to change the locations of over 1000 entries in the assets database. Is there a way to do that bulk?
Migration from PMP to PAM360
Hi! Is there any manual about how-to migrate from PMP to PAM360?
PAM360 new build 5000
Hi, PAM360 5000 has been released and is now available for download. This major release presents you a more enhanced version of PAM360 by introducing a lot of new features and enhancements specific to Privileged Session and Connection management and
Adding firewall to Device Rule failed
hi dear i have 2 firewall, fortigate version 6.4.2 and 6.2.3, i added my 6.4.2 device to device rule successfully but when i trying to add 6.2.3 device a get this error. both device pass validation procedure. how should i solve this problem ? config
Bulk Change Location
I've got over 1000 entries in assets I need to edit. Is there a way to made the changes I need to make in bulk instead of clicking each entry one at a time? For example, I need all locations set to Mississippi. How can I change them all at once?
[SOLVED] Cannot Update Organization Details
Dear Support/Community, I'm using SDP version 10.5 Build 10503 and organization details page doesn't seem to work properly when saving data, after editing and saving, no data saved and default page data returned.
Masterclass: Advanced Series - Session 2 - Build a high velocity incident response tool chain (Oct 29)
In this session, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling
Dedartment column
I want to add the departments section on the request creation screen. But it is not in the options and I could not add it. I entered the options in the departments section on the management screen. I want to add it in the default template. Can you help
Login Failed by SAML Single Sign On
I hope you are safe and sound, I am going to implement a feature in the Servicedesktop plus that is called SAML Single Sign On.In this implementation, I have the following services: Active Directory CA ADFS APPLICATION SERVER (Service Desk Plus 11.1.28
iOS Exchange CBA
Hello, I have created an Exchange (on-premise) ActiveSync profile with certificate-based authentication for iOS. The profile has been successfully enrollment to the device, but the authentication is not working. Please, tell me, is CBA-only authentication
How to enable unattended remote access for Android 10
How to enable unattended remote access for Android 10, since "do not show again" setting is not available anymore.
details of Financials tab
Hello In the Financials tab of an asset, I can add costs such as service cost , Move/Change Cost. I do not have a correct understanding of these values. is it possible Define service cost , Move/Change Cost? is it possible that define the service cost through the purchase order? is any relation between "service cost" and "service price in purchase order"? is it possible to define the "move/change cost" through the purchase order? regards
MFA for Endpoints
Hi I'm trying to configure MFA for endpoints. What I want to achieve is a second authentication factor during logon to workstation- Microsoft Authenticator. Everything working for unlock/reset password- logon Acceptance on Microsoft Authenticator is required,
Password Sync with SAP "Central User Admin" (CUA)
Hi Adssp team, We already add a lot of SAP application for password syncronization succefully and it work OK, but only with SAP CUA (Central User Admin) show an error "User not found in SAP Netweaver Server". FYI the user has account in this system and
The all-new UI of ServiceDesk Plus Cloud is here !
Hello everyone, ServiceDesk Plus' revamped user interface is released for the global audience. We are very excited to bring you this latest update. To ensure that users get the maximum potential out of the new UI, our product experts are hosting a webinar, where they demonstrate the new features and functions of the latest UI. Webinar details: What's new in ServiceDesk Plus Cloud's UI? Key takeaways: Learn to customize the service desk viewport for your convenience. Discover the benefits of Kanban-based
Vcenter Integration
Hello is there a way to connect to a vcenter (Vmware) in order to make analyses? cordially Stéphane
$AllTechnicians option when publishing an Announcement
I would like to propose adding an $AllTechnicians option so that the announcer can send it to all technicians without having to manually select all their names.
How to associate an IP range with a site?
We're using SDP 11128. We're getting started with using the network scanning to scan our network. I went into Admin > Discovery > Network Scan and entered all of our IP ranges for each site. When I clicked the Scan Now button, it prompted me to select
[Term of the Day]: Business Continuity
Term of the Day “Business Continuity” Definition — What is Business Continuity? Business continuity is the process to minimize the risk of disruption. The core concept of Business Continuity is a defined strategy that includes every facet of your
[SDF-91120] TAG - Needs work !
Hi I see we can Tag a request, BUT...... it requires 'Request Edit' permissions? Why? We want our technicians to be able to add a Tag without being able to edit the entire request. You should add a Tag permission that is a separate permission. Also- we
Question about patch management and location folder
Hey guys, how are you? I have 2 questions about patch management and the location folder of them, on Desktop Central. 1) Can I set a shared folder as patch repository (like \\server\folder)? 2) If I lost the repository folder (shared folder or not), what
Change system value in all modules
Change system value in all modules. why admin can no change system values like below picture
Need to strip out a "0" in string that is returned by $CS.getValue
We are in ServiceDesk Plus version 11.112 and Python – 3.7.4 Script runs on create a request. It is used to pull a value from more than one field on a form then append the string to the request Subject line. Example: subject line reads: #8711 Applications
Reporting - Folder Monitor Metrics Addition
I know there is the report that shows where folder monitors are applied but it would be much more useful to be able to report on the actual performance data of those folders especially folder size or file count. Thank you
servicedesk plus, restoring mysql backup to mssql
Hi, we are running on 9027, i went through service packs upgrade till 9336, after that it asks to change database from mysql to mssql or postgres i tried restoring the backup on both mssql and postgres with no luck i have searched over internet, most of articles was solved without posting the details current setup we have is windows 2008 32bit, sql 2008 and servicedesk 9336 (a test environment identical to the production) any input in this case is highly appreciated regards
[Term of the Day]: Logical Unit Number
Term of the Day "Logical Unit Number (LUN)" Definition — What is LUN? In data storage technology, a logical unit number, or LUN, is a virtual address which is used to identify SCSI devices, such as external hard drives, connected to a computer. Each
Static groups and automatic assignment or grant permissions to add
Fairly new to the product. To limit the view/action of computer accounts I can do so with a static group of those computer accounts. For my case today, the helpdesk can only see/view/etc workstations. Fine and dandy to get every computer account in
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
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