Godaddy Certificate import
Hello Team, I want to import all certificate from godaddy to key manager plus. is there any easy way to do this? Thanks, Ronak
[Term of the Day]: Intranet
Term of the Day “Intranet” Definition — What is Intranet? The intranet has been around since the 1990s, in earlier days organizations relied on paper documents and filing cabinets, it was difficult to use electronic file systems wherein Intranet
Database Schmeatic
Is there a place to see the name of all tables and their respective columns?
Can an approver see all requests they have denied and rejected?
Please let me know if this is possible.
Search in Domains / organizational units (OU) to be synchronized not working proberly
you can search for complete domains or ous which are synchronized but you cannot search for a domain where single ous are synchronized
Tasks
Hi, everyone. How can I creat workflow with tasks? For example if task status change, change support group.
[SDF-69590] To alter the SLA- Escalation Mail Content
Hi Team, We want to modify the mail content of SLA Escalation matrix so please guide with procedure to alter mail Thanks in Advance!! Regards, Ezhilarasan.
Get reADy for 2021 series- part 4: Set up an automated periodic AD clean-up mechanism
Periodically managing the Active Directory can be a critical yet time and resource intensive task. It involves inventorying the critical objects in AD, managing stale accounts or updating access and permissions for accounts, organizing group memberships,
Tag request number to asset
Can i tag request number to assets if someone request for asset
API Rest Upload an attachment within the POST methog (v3)
Hi there, I am trying to upload files in ServeDesk Plus OnPremise Is there any way to do so through API How does the json should look like? I tried something like this, without results, in the documentation does not appear any reference about the POST,
Configuration of mixed workflow request templates
Hi, everyone. I would like to know, what is the useable configuration method of mixed workflow request templates? In other words, how can I configure service request if there are more support groups than one ?
Can not config Active Directory o Support center
Dear IT Support, I have installed and configured but I always get error message below "FAILURE : Could not enable Active Directory Authentication. Ensure Domain Controller is configured for at least one of the Public Domains". I also configured these steps the same in SDP which works as well In order to see more detail please refer attached files Could you please assist this one Thanks
Support for First Name and Last Name
Dear Users, We are preparing for the release to support First Name and Last Name. A brief note on this new enhancement : Users can now be addressed by their first name, last name, full name, or preferred name. Introduced new fields First Name and Last
enrollment user and trusted Machine questions
Dears. How can I remove enrollment user ? note; the user account still exist and not disabled. How can I remove trusted Machine after the user check this option during MFA endpoint login process? Thanks in advance.
Expand offline codes to work for when mfa service is offline
We are using the MFA to authenticate logins on PC's with the PC client and it works great in the office environment. However we have some technicians who often work in offline areas regarding the internet and in those situations they cannot log in to
Can we edit the timeout setting?
Admins log in to this app during the day Is there any way to extend the timeout?
Can we move the install files from C:\Windows\Temp?
We have a bunch of machines that are failing to upgrade the DC client, uninstall or allow us to run a repair from Programs & Features due to the installers being located in the above directory. Most of our end users do not have access to this location.
Moving of field
Hi everyone, How can I move "Bağlıdır" field from here?
error while trying to upgrade service pack - opmanager
hi i've setup a trial opmanager central with sql db now i'm trying to update service pack and i get this : "duplicate properties detected in a few tables in the opmanager database" what can i do to solve this?
Announcement Security/Limit
Is there a way that you can limit who can post an announcement in the system? Regards
SSL Anonymous Cipher Suites Supported on MEDC Server TCP Port 8031 (File Transfer)
Hi Folks, Throwing this out to the Community and Support in case they have resolved this already. Tenable.sc external IP scan of a current MEDC Server (version 10.0.632) is showing the above issue, albeit of low severity. I have been tasked with resolving
Time Elapsed without stop timer status duration
Hi, I need to report for average time of request between Created Time to Closed Time that exclude: 1- Non-Operational hours 2- Holidays 3- Stop timer status like resolve, on-hold and etc. In my configuration, while a request is waiting for approval,
[Term of the Day]: Data Center Infrastructure Management
Term of the Day “Data Center Infrastructure Management” Definition — What is DCIM? DCIM stands for Data Center Infrastructure Management. DCIM provides enterprise IT teams and administrators with insight into data center performance to ensure everything
How count the licenses for techs
Please can you explain me how exactly were the licenses for the technicians count. E.g. I have a SDP installation with users A, B, C, D, E, F, G,.. etc. Furthermore I have three instances: In the default instance IT Helpdesk - A+B should act as techs,
email settings
Hello There, We have upgraded our Exchange certificate on the previous friday. After that date, we couldn’t reach the cases authomatically on Service Desk Plus. You can find the screenshot related to the problem attached . We are waiting for your su
add sebsite to link in self service portal logo
add this feature in self service portal like in rebrand settings for webserver
Group notifications in Problems Module
Hello, is there a way after I create a Problem, to send notifications of this problem to several recipients? like creating a notification group for an specific account and select it when notifying a problem? Thank you
edit publication url of desktopcentral reports
can i edit this url if so where can i find the setting to do so
automatic packet update (delete old version of package)
how can i configure that when a packet is updated the old version of the packet is not only automatically replaced in the self service portal but also the old version of the packet is deleted?
Email fetching - Attachments and inline images
Hi all, We get the following issue when fetching emails "Exception while extracting attachments and inline images" It stops the mail fetching service. The problem seems related to one email from Microsoft. I deleted that email and mails started to come
Generate a Report of all of a Users actions in Service Desk
Hi, would it be possible to generate a report in Service Desk where all requests that a certain user did some actions (actions that can be seen in the History tab) will be shown? It's like generating a report of a users actions in Service desk.(ex. Adding
After Hours notification rule
Since SDP knows our business hours and our holiday schedule, would it be possible to have a "Acknowledge Requester by email when a new request is received - after hours" notification rule? That would allows us to create a similar template but add text
IP-Group-Incorrect Bandwidth
Dear Team, I am getting incorrect inbound traffic using IP group, however it is fine on interface level. 1st image is IP group traffic in which inbound traffic is showing incorrect. It should be very less 2nd Image is actual interface traffic in which
SRX240H2, no luck with syslog
I followed instructions to analyze SRX240. I am getting packets, syslog shows SRX format. Packets are coming in, syslog viewer flashes data, but no traffic analysis. As if syslog format is wrong for analyzer. Help, TIA
Meraki MX100 shows 0 MBytes sent/received bytes in ManageEngine Firewall Analyzer
I have enabled Syslog in MX100 with all available roles, and also enabled "logging" options an all firewall rules. I use "ManageEngine Firewall Analyzer" as Syslog server, currently it can reads events and hits, VPN access etc. but all reports are shown
Multiple WAN interface on Sonicwall, FA only reporting on one for SSL-VPN reports
Good Day, I need assistance with Firewall Analyzer please? I have setup the software to test the reporting feature for the SSL-VPN on my Sonicwall firewall. However I have 3 WAN interfaces that are used for the SSL-VPN. The FA software is only showing
Failed to update
Hi everyone . I have a Fortigate 200E. I Installed Firewall analyzer and append fortigate SNMP community in the firewall analyzer setting and test is OK and device add successfully . My problem is I can't see any traffic utilization under
Firewall Analyzer - adding a firewall cluster (A/P)
Hi there, how many licenses Firewall Analyzer it takes to add firewall Cluster (Active/Pasive mode) ??? Thank You....
Can a rejected request be submitted for approval by the system when it is reopened by the requester?
For example: 1. A requester submits a request that gets sent for approval. 2. The request is rejected. 3. The requester re opens and edits the ticket. 4. (Goal: Once submitted, gets sent for approval once again) - I know that a technician can go to the
Search from SDPHow are yur API
Hi Is there a way to either: Search other areas of the organisation from the SDP search, or Search SDP Solutions from other places, such as SharePoint. How open are your APIs? Thanks
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