Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
[SDF-30444] Reply template - images
Hello. I'm trying to create some reply templates for my team, which include images. I'm able to copy and paste in a few images, but anymore, then it stops working. The reply templates simply don't show the images. Is there a maximum size limit? Many
Need to create a report on pending tickets where last reply by requester
Hello, I need to produce a report of all pending tickets where the last conversation was by the requester along with the date and time they replied (i.e. technician has not yet replied to the requester). I have an existing tabular report filtered where 'Last reply' is 'REQ_REPLY', but it doesn't list or have an option to show the date/time of the requesters reply. It does show Last Update Time, but that could relate to anything. Running on MSSQL database. SQL for the existing report below SELECT
Apple computer with SEP (Symantec Endpoint Protection) installed.
Hi What should I do so that SEP does not delete Agent DC10 on aplle computer? Greetings Mateusz Wiśniewski
Showing attachements on request Conversations or Details tabs
Is there a way to display requester attachements on request Conversations or Details tabs?
Associate Contract changes Time Taken to Resolve
Associating to a different contract changes time taken to resolve. How can this be stopped ?
Appman 14880 Execute Program Action problem
Hi, with appman 14880, "Execute Program Action" problem. info: server appman: windows server 2008R2 appman version: 14880 type: demo execute program action: run batch file (exp: D:\sms\sms.bat). Run test from menu "view action" is ok. log: [20 Oct 2020
[ForYourInformation -51] Site field in request details page enhanced with Web URL
Based on our customer's request, we have enhanced the site field on the request details page in the 11129 builds of ServiceDesk Plus. Now users can click the web-URL link and get redirected to the particular web page. This feature enhancement provides
event log monitor - custom log
hi i'm trying to monitor event id 25, under Microsoft-Windows-TerminalServices-LocalSessionManager%4Operational.evtx i'm not sure i'm doing this right because it's not working i've made a custom rule, and under file i tried both full path and event viewer file only i've then made a new log that is like this (see attached picture)
[SDF-70522] Embed videos in SDP solutions?
I would like to know if it is possible to embed videos in SDP solutions. For example, a YouTube video showing the user steps to complete a given action. We can put a link to the video but we would prefer to directly embed the video so the user never leaves the SDP site. I did see some other similar requests but they were almost a year old so perhaps this functionality has been added. If not, I would think this would be a really good feature to add that would not take much effort.
create a purchase order for ram and cpu
HELLO how i can create a purchase order for ram, cpu or other component of a computer case? this components are not in CI types and asset list in servicedesk plus. My question is what is the best practice in this case? REGARDS
Security Risk. Password Manager Pro can access windows domain password. How is that possible?
Like many companies we use password manager pro to manage passwords for the various shared logins across our corporate environment. I have noticed that when attempting to update a password that has expired that Password Manager Pro likes to default to
Technician Report Needed
Hi I need a simple report that lists all Technicians and the Groups they belong to.
[Free webinar] What's new in Analytics Plus
Hello folks! As we move into the final quarter of the year, we're delighted to share with you all that's new with Analytics Plus. This quarter, we've launched a whole bunch of sought-after features and out-of-the-box integrations with several IT applications.
Software list by query
Hope someone can help. I'm trying to run a report for one piece of software, by user, workstation, version and site.. I've tried the report wizard, but nothing fits all the criteria together. Hoping out there is better at coding than me. TIA
Report or Trigger on Checklists
I've been tasks with figuring out a way to auto-close an incident when it's checklist is completed. I've looked at ways to trigger something or to use a report to run a script. However, I'm stuck because I can't determine a way to identify tickets with
ManageEngine Desktop central
How Can i Find by Manage Engine Desktop Central Application in My Network environment which domain user account copy,Delete file with any extension in Drive C (local Drive ) of Client Computer.
[Term of the Day]: Spoofing
Term of the Day “Spoofing” Definition — What is Spoofing? Spoofing is one of those tricks by which hackers can get access to the workstation/server of an organization and steal all the essential data, which can cause serious consequences to the
DataSecurity Plus - Risk Analysis
I used an incorrect policy in the risk analysis and now I would like to remove all of those records it found from the reports. How can I do this? Thanks. Seth
Free training online: Optimize firewall performance
Hackers are targeting remote employees to get into enterprise networks. Join us for this webinar series, and learn how to handle network security challenges when adopting a remote work model. Given below is the training agenda. Monitor and manage your
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
ADSelf Service SentinelOne Reboot Problem
I am having a problem with SentinelOne rebooting the server when a use tries to reset their password with ADSelfService. Of course each vendor is blaming each other. Has anyone been able to get this fixed? I am on build 6000 and upgrading to 6002 now. SentinelOne version 4.0.4.81 Windows Server 2016
How to customize user login page
I would like to customize the User Login Page as seen in the screen shot below. I'm trying to follow the instruction for Customize User Logon Page. Located at the following address: https://www.manageengine.com/products/self-service-password/help/admin-guide/Admin/Customize-User-Logon-Page.html#FIELD Though when I get to the following section. Enabling the User Logon Box: I don't see where the Pre Defined Elements in my version of the software. See below. I'm using ADSelfService Plus Standard
How To Customize User Login Page (Updating Post From 5 Months Ago)
(Sorry as this is a reply to a post from 5 months ago, and not sure if my reply will get read, so i'm reposting here with the hope Manage Engine will respond) I just updated to the latest 6009 version and I still don't see a way to customize the user
Unable to change seconds between stopping and starting the services after service account password reset.
I am unable to change the seconds field back to 60. Every time I save it reverts back to 0. Please assist.
Incident additional field limits
Hello to all, Could you tell us what is the limit of number of values (picklist mode) for the incident additional fields? Thanks in advance
auto fill additional fields
Hello Is it possible that while agent scans windows machines, auto fills additional fields that we have defined for workstations? Regards
Looking for customized Project Report to show task status (ovedue, closed last week, due this week) for project where I am the owner
My boss is requesting I provide weekly project reports and I was looking to get a custom report for projects where I am the owner that shows overdue tasks, tasks closed the previous week and tasks due this week I would like to see the following: Project
Cannot add device using API
I'm getting an error when I try to add a device- using POST Here's the Command- https://test.com/api/json/ncmsettings/addDevice?apiKey=<REMOVEDAPIKEY>&IPADDRESS=1.1.1.5&DEVICE_BEHAVIOUR=behavior&SERIES=pvseries100&MODEL=pvseries200 Getting below error
Merge and Mark as Read
I do a lot of merging jobs to keep all the comms on a topic together. If would be really handy to have a 'Merge and Mark as Read' option when merging jobs together.
Why is my thread removed?
I posted this thread - Michael Charles was working on it. Now it says ' Insufficient Privileges'' Did I do something wrong? https://pitstop.manageengine.com/portal/en/community/topic/reply-template-edit-html?action=communityTopicFollow&actionId=24001070169813
Reply Template - EDIT HTML
In reply templates - there is now an 'edit HTML' button. Great, thank you. I need to embed an image into the reply template. The reason is one of our customers requires us to send a first page that contains their logo. My problem is I can't get the the
AD360 build 4231 released
Hello everyone! We are glad to announce the release of AD360 build 4231 with browser notifications and some issue fixes. Read on for more details. Enhancements: Browser notifications: Get push notifications in your web browser for product downtime, updates,
Resource Audit and User Audit
Hi, I just install PMP for Wndows and its working well, but when I tried to check the Audit menu, in Resource Audit, User Audit and Task Audit, there's no data available, even when I connect in some resource using a domain account. In PMP for Linux the Audit is working very well, anything that an user do I can see in the User Audit tab. There is any configuration to start logging everything in Windows version? Thanks. Best Regards., Tiago Neves
ManageEngine Netflow not starting
Hi team, We have issues with our ManageEngine Netflow not starting , getting below error. Can you please assist? Problem in starting or connecting to the Database.
Opening a ticket on Behalf of another user by Email
Please advise if there is a way to open a ticket on behalf of another user by email. for example ZOHO desk uses #original_sender(Emailaddress) on the top body of an email to open a tick on behalf of this email.
Is it possible to add sections to a service request
We're using SDP 11128. In a service request template, is it possible to add a section? I can only seem to modify two sections, but not add any. Didn't know if I overlooked something or not. Thanks!
Blocking the port from NCM after discoverying new device on it in OpUtils
Hi there, I want to know if there is a automated feature in NCM regarding blocking a port after OpUtils discovers a new device on that port. If so, could you please explain it step by step how I can accomplish it because I am not too familiar with the
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