Secure Gateway Server - New security hotfix available
Hello there, Desktop Central's security component, Secure Gateway Server is now updated with issue fixes and enhancements. Download the latest Secure Gateway Server build from the below-given URL. https://www.manageengine.com/products/desktop-central/forwarding-server-download.html
Helpcard visibility for technicians
Hi, everyone. How can I make helpcard visiable by tecnician ?
Creating "Auto Reply" request under Workflow tab/User Management
Hello Can you confirm if the Auto Reply automation task is looking all mailboxes across the environment (on-prem + O365) or it is looking only the Exchange on-prem mailboxes? Thank you
[Term of the Day]: Cyberveillance
Term of the Day "Cyberveillance" Definition — What is Cyberveillance? Cyber(sur)veillance refers to monitoring an employee's computer activity both online and offline. This monitoring is typically carried out covertly to decrease or eliminate instances
add and remove SMPT addresses
Modify SMPT addresses (add, remote, and change) William Lehman
Group Memberships
In our organisation we use the Copy User Attributes feature when creating new starters to get the group memberships for a number of different template accounts based on where the user will be working. We now have the need for provisioning a group membership
Password Manager - Unicode symbols
Hello. I have an issue. After updating PMP, I get names of organizations like \u4230\u2201\u1101 and so on. This must be a Cyrillic text. How can I fix this?
how can I assign 1 of service Category for limited user ?
i have created 5 service category but 1 category is only for limited user i need to assign.
Can the Service Desk Plus webpage run on https and http at the same time?
Hello, I've been tasked with making our Service Desk Plus system available externally. My question is, If I want the external webpage to be https do I also have to change the internal page (which is using Pass Through Authentication) to https as well?
How do I import an on-prem MESDP backup database file into online MESDP?
Hi Team, I have a backup from an on-prem MESDP instance, I can't get the on-prem MESDP to work so am looking to import the requests and categories from a backup into a hosted MESDP instance. I do not have a CSV export. These are the 2 files in the backup
Escalation notification to MS Teams groups
Hi Is there anyway that escalation notifications (SLA failure type) can be sent to groups in MS Teams? Thanks
CBL for ServiceDesk Plus?
I have inherited our Manage Engine help desk system and need some training with it. What would be the best resource to get the training? I see that Zoho offers training, but is it online, or onsite? I am looking for more online training. Thanks
[DidYouKnow-37] Database Maintenance settings
Database performance is such a critical factor of any application/network. IT organizations are always chasing better performance that involves monitoring, tuning, and improving applications database as a crucial activity. Because of indices and other performance improvements, databases consume a LOT more disk space than what the actual data itself requires. Hence, monitoring the disk usage on the database server is vital to avert application crash or failure and to sustain optimal performance. With
How to view the Help Card when viewing a request?
We are using SDP 11131. We use the Help Cards extensively with our service requests. Is it possible to show/display the Help Card when simply viewing a service request? Currently, it seems the only way to view it is when you are either creating or editing
ADSelfService SAML Custom Application
Hi, I try to configure a Custom Application with SAML Authentication. Is it possible to modify the Target Attribute? In the target attribut i need a special name. Do I some changes in the Advanced Configuration remains unchanged the Metadata. How I can
Upgraded from 9700 to 9800 and can't access adminLogin.cc
Hi, we patched our installation from 9700 to 9800 and can't access adminLogin.cc It keeps redirecting to authorization.do no matter what we try. Any ideas? regards, Kev
Using of Approval status
Hi, everyone. İ would like to know, how can I create business rules according approval status. For example, İf approval status is "reject", make request status as "İmtina olundu" and send close/re-open mail to requester.
Content Search
I have the newest version of Exchange Reporter Plus. I have added my Microsoft 365 tenant. It is pulling data and the dashboard is filling up. When I go to content search it only shows my on-prem exchange. Did I miss a step or is this not available
[Term of the Day]: Release Management
Term of the Day “Release Management” Definition — What is Release Management? In an IT environment Release management is a key part of the overall software lifecycle. It's a business function that maps out every step of the product development
Agent Update
"agent needs to be updated, uninstall it and install it again" perform this operation automatically as soon as the message appears occurs when switching from e.g. patchmanager agent to dekstopcentral agent
Termination of patch database sync for versions lesser than 10.0.392 in Desktop Central
Hello Everyone, This is to announce that we have planned to terminate the patch database sync for Desktop Central versions lesser than 10.0.392 by end of March 2021. That being said patch updates will not be continued for versions less than 10.0.392 in
Termination of patch database sync for versions lesser than 10.0.392 in Patch Manager Plus
Hello Everyone, This is to announce that we have planned to terminate the patch database sync for Patch Manager Plus versions lesser than 10.0.392 by end of March 2021. That being said patch updates will not be continued for versions less than 10.0.392
Which instances will be backuped with scheduled backup?
I have set the outgoing mail servers settings in the default IT Helpdesk instance. Than I have activate the Backup scheduler in the ESM directory. The backup runs on the desired time. Q: Since I have more instances which all should be included in the
LOG360 UEBA disk occupation
Hello, I have done a new installation of LogAnalyzer+AdAudit+UEBA on the same server/disk. I have noticed that UEBA is occupying a lot of space, around 120GB of 200GB and has completely filled the disk. Is it possible to reduce the size of UEBA? It seems
ADD_ATTACHMENT api request not working
Hi, I'm trying to add an attachment to a support ticket already created. Please see my code below. This is written in PHP and therefore I'm finding it difficult to understand the sample code given in documentation. <?php $fields = array('filename' => 'test_file.pdf;type=application/pdf'); $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, 'http://servicedesk/sdpapi/request/ticketid/attachment?OPERATION_NAME=ADD_ATTACHMENT&TECHNICIAN_KEY=MY TECHNICIAN KEY'); curl_setopt($ch, CURLOPT_POST, TRUE); curl_setopt($ch,
[Security advisory] Authentication bypass vulnerability in AssetExplorer build 6503 to 6723
Dear users, This is a security advisory regarding a possible authentication bypass vulnerability in AssetExplorer, which has been identified and rectified. Users of AssetExplorer version 6503 to 6723 who have enabled SAML authentication are affected
[Term of the Day]: Risk Assessment Framework
Term of the Day "Risk Assessment Framework" Definition — What is RAF? RAF, the acronym of Risk Assessment Framework, is the structured process used to identify potential threats to an organization and to define the strategy for prioritizing and eliminating
Locking down tasks
Hello, Is there a way to lock down a task to a patricular technician?
Can I send a document or form to an email address from inside of a Request
I am currently working on modifying a new user request and a termination request and would like to be able to send an equipment acknowledgement form to the new user as part of the Service Request and also a separate form to another email if a terminated
ServiceDesk Plus Cloud API
Hello, I would like to know if it is possible to get a list of open request, that have a certain subject, and status is open using the Cloud API for ServiceDesk Plus? It looks like it might be possible, but I am fairly new to HTTP Rest Request and just need some insight. Maybe it is not possible with current version. I'm using the documentation provided here: https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html#get-all-requests Thanks
Projects Module Gant view in MESD+ Cloud
We have 70 projects built in to the Projects module spanning the next 4 years of high level roadmap. When you select the GANT view for these projects nothing shows past the end of 2021. I cant see the last dozen or so projects. I have checked that all
New Release: ADManager Plus 7066 (December 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7066 has been rolled out. You can download it from here right away! The details of the release are mentioned below. Highlights: This release includes fixes for the following
SDP Access Review
We are conducting our first access review of technicians and what they have access to. Is there a report that can generate: Technician Name: Reporting To: Role: Access allowed for said role.
Report to track technician log on and log off
My supervisor would like a report that lists the log-ons and log-offs of each technician for the week. Essentially something like the following example:
enrol ipad as shared ipad (education)
I have an ipad that is synced from apple school manager to manageengine. The ipad is in a group and has profiles, it has been working just fine in 1:1 mode. I wish to change the ipad into a shared user ipad (in reality only two users will be using the
Single Sign on values...
Where in the world is SDP grabbing the "Service Provider Details" URLs for Assertion Consumer URL and Single Logout Service URL. I need to change these. They are completely the wrong server name. For some reason it choose https://extron:8080/SamlResponseServlet
Cat / Subcat / Items - enter by Item
Hi Is there anyway that when logging an Incident, only the Item can be entered, and the Cat / Sub Cat are populated by the system? I think I know the answer, but....... Thanks
[Term of the Day]: Knowledge Error Data Base
Term of the Day “Knowledge Error Data Base” Definition — What is KEDB? KEDB stands for Knowledge Error Data Base. It is the repository that holds information about problems/issues affecting customers and IT teams within an organization, for which
need help with this reports
Hi Everybody i need help to create the below report on ServiceDesk as graph 1- Time difference: From created date to assign date 2- Time difference: From assign to close 3- Summary + per category 4- Number of tickets reopened vs overall ticket
Password Manager Pro new build 11004
Hi, Password Manager Pro 11004 has been released and is now available for download. This release comes with a few enhancements and a bug fix. For detailed information, please see our Release Notes of this upgrade pack (build 11004). How to Upgrade
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