August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
[Term of the Day]: NFC
Term of the Day “Near Field Communication” Definition — What is NFC? Near field communication or (NFC) technology has become so common that most of us do not even realize when they are being used. NFC provides short-range wireless connectivity technology that carries secure two-way interactions between electronic devices such as smartphones. The technology can provide contactless communication up to distances of about 4 or 5 centimeters range. You can transfer information between devices
WorkOrder_Fields field created, not shown on list, but synched in analytics
Hello This is a problem sometimes happen in our MSP 9408 build When creating a WorkOrder additional field, SDP says it's ok, but then it isn't shown on the list. Surprisingly, later is imported on Analytics Plus, so, somehow, it exists... Let's say we create a WorkOrder field named "Linea", as a PickList text if I query all the files in "columnaliases", it isn't shown In the results, the last one columname in table WorkOrder_Fields is UDF_CHAR40, so I "Linea" to be UDF_CHAR41, but it doesn't exist
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Installing a different edition of Windows 10
I have 50 computers that have Windows 10 Pro on it and I want to re-install with Windows 10 Enterprise LTSC. I would ideally like to use a template so that I can install with different applications etc. I don't want to have to PXE boot these machines and touch each one of them. I want this done all remotely. Is there no solution for this?
Set password to attached ZIP reports sent from EventLog Analyzer
Hello Support. We are using EventLog Analyzer v12141. A question: Is it possible to set a password to ZIP attachments generated and sent by EventLog Analyzer? We are needing this functionality, since on several occasions the IT Security department requests that the reports exported / programmed from SIEM be sent with a password. Regards. Rafael Vega.
Firewall Analyzer login failure issue for few customers.
Hello All, Greetings from the ManageEngine Firewall Analyzer Manager team! Few customers around the globe reported that they are not able to access Firewall Analyzer UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings were also missing. Though the application is running, users were not able to login to application. This all happened due to a minor glitch
Network Configuration Manager login failure issue for few customers.
Hello All, Greetings from the ManageEngine Network Configuration Manager team! Few customers around the globe reported that they are not able to access Network Configuration Manager UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings were also missing. Though the application is running, users were not able to login to application. This all happened due
Netflow Analyzer login failure issue for few customers.
Hello All, Greetings from the ManageEngine Netflow Analyzer team! Few customers around the globe reported that they are not able to access Netflow Analyzer UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings were also missing. Though the application is running, users were not able to login to application. This all happened due to a minor glitch in our background
OpManager login failure issue for few customers.
Hello All, Greetings from the ManageEngine OpManager team! Few customers around the globe reported that they are not able to access OpManager UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings to business views, tab customization were also missing. Though the application is running and alerts are generated, users were not able to login to application.
Chrome stable channel update 84.0.4147.125 fixes several security vulnerabilities
Hello everyone, Google has updated its stable channel for Chrome to 84.0.4147.125 for Windows, macOS, and Linux. This update comes with 15 security fixes. The vulnerabilities addressed are as follows: CVE ID Vulnerability Severity CVE-2020-6542 Use after free in ANGLE High CVE-2020-6543 Use after free in task scheduling High CVE-2020-6544 Use after free in media High CVE-2020-6545 Use after free in audio High CVE-2020-6546 Inappropriate implementation in installer
Chrome stable channel update 84.0.4147.125 fixes several security vulnerabilities
Hello everyone, Google has updated its stable channel for Chrome to 84.0.4147.125 for Windows, macOS, and Linux. This update comes with 15 security fixes. The vulnerabilities addressed are as follows: CVE ID Vulnerability Severity CVE-2020-6542 Use after free in ANGLE High CVE-2020-6543 Use after free in task scheduling High CVE-2020-6544 Use after free in media High CVE-2020-6545 Use after free in audio High CVE-2020-6546 Inappropriate implementation in installer
Chrome stable channel update 84.0.4147.125 fixes several security vulnerabilities
Hello everyone, Google has updated its stable channel for Chrome to 84.0.4147.125 for Windows, macOS, and Linux. This update comes with 15 security fixes. The vulnerabilities addressed are as follows: CVE ID Vulnerability Severity CVE-2020-6542 Use after free in ANGLE High CVE-2020-6543 Use after free in task scheduling High CVE-2020-6544 Use after free in media High CVE-2020-6545 Use after free in audio High CVE-2020-6546 Inappropriate implementation in installer
[Term of the Day]: Network Redundancy
Term of the Day “Network Redundancy” Definition — What is Network Redundancy and why does it matter? Network redundancy is a high-availability service for a network that has additional links to connect all nodes in case one link goes down. In the event of a failure with various network communications links or devices, redundancy allows your network, servers, and internet connectivity to remain in service by providing alternative communications paths and backup equipment. Network redundancies
Height of dropdown for subcategory when editing request
The dropdown for subcategory (and probably all the others) shows only 7 rows. We have about twice that many in our list. There's room on the screen for three times that many, so it's frustrating to have to scroll through them all the time. Can it be changed to show more?
Report Constructor
Hi, we are testing free trial SDP for our organisation. Can we customise Report Constructor?
Set a user as Purchase Approver
Hello We have to make Purchase Offer and I would like to let our Mnagaers decide if they want to purchase the order or not. For this reason I would like to set a User as a Purchase Approver. So far I was able to set a technician as Purchase Approver but not a User with its specific Department Roles. Is it possible to let any User be the Purchase approver?
need Custom query report to find out total request submitted by organizational user and external user
I'm looking for a custom report SQL query that can help us find out the monthly request submitted by internal user and external user based on their primary email address. and the request need to be grouped by their email domain, like @abc.com The field requires request ID, subject, requester, request status. Thank you for your support. Build Information Your Version : 11.1 Build 11101 PostgreSQL Server Database version: 10.5
Cannot scroll search results in Chrome
We cannot scroll through search results (i.e. keyword search in Change, Requests, etc). No scroll bar present. 11.1.Build 11121
Autostart Password Manager Pro on CentOS 7 with systemd
I followed instructions on https://www.manageengine.com/products/passwordmanagerpro/help/installation.html#start-lin for Linux and it generated Sys-V start/stop script (/etc/init.d/pmp-service) but service is not automatically starting after CentOS 7 server is rebooted. Tried to enable the service via systemctl enable pmp-service but this fails with pmp-service.service is not a native service, redirecting to /sbin/chkconfig. Executing /sbin/chkconfig pmp-service on service pmp-service does not support
File Analysis
Hi All, Would be great if we can specify a specific folder or a mapped drive when configuring file analysis because not every one wants to scan the entire disk for instance the disk total capacity is 10TB and currently the usage is 8 TB the size of the data that needs to be analysed is 4TB that stays in a folder but there are other files on the drive then we have to buy additional data blocks so only the first data biock is usefull and the second will be a waste since we need to only analysis the
Agent Install Access is Denied
Greetings, I have a new copy of Desktop Central version 10.0.575 on a Windows 10 Pro computer joined to an Active Directory domain. In Scope of Management, I added the domain. I was able to add the domain computers to SOM, but when I try to install the agent, I get Access is denied. I tried modifying the domain details and reentering the password, but it did not help. I tried selecting the computers and then clicking the Edit Credentials button before installing the agent, but that did not help
[Blog] ITIL 4 - The 4th Industrial Revolution and how does it change the dimensions of ITSM
Axelos, the organization that manages the ITIL framework is in the process of releasing more modules to its latest version of the ITIL®, the acronym of Information Technology Infrastructure Library. The newest version, named ITIL® 4, was released in February 2019. Leading up to and since that time, people have called it lots of different nomenclatures: ITIL Version 4, ITIL v4, ITIL4, and so on. The correct designation for the newest version of ITIL is…."ITIL 4". Why drop the ‘v’ from the name? There
How to disable new ticket notification, when ticket is only updated
Hello, When a new request comes in, and we find that we need to make an edit to the request - are there certain forms or fields that would trigger the request to resend the new ticket notification out with updated ticket content? For example, if we change the requester of a ticket. We would prefer to disable this feature or better understand what fields will trigger this, so that when we update a ticket the system does not send out a notification stating that a new ticket has been entered, when
Unable to modify ServiceDesk instances in ESM admin settings
We have recently acquired a license for out ServiceDesk Plus, after using a trial one that allowed us to test the ESM features. We have found it useful to have at least two portals, so we went ahead and purchased a license. Unfortunately, we are facing some issues when trying to modify the current ServiceDesk instances: We are unable to delete instances anymore, the owner cannot be changed and the licenses can't be reassigned to other instances. The general behavior of the application is like it
Alert when SQL Server backup fails
Hi, I would like Application Manager to alert me when any backup job in one of the monitored SQL Server is failed. I do see various monitors under SQL Server monitor type in App Manager, but this particular type. Thank you,
Desktop central patch mangement
Hello, Urgent support required! I am using desktop central for many years for endpoint management and patch management but there is a big issue with desktop central patch management. End-user cannot choose and install patch after deployment, they are forced to install all the patches pushed, this is good for endpoints but not for server patching. we are still using WSUS for server patching, can you please add some feature, like available patch on Self-Service Portal so user can choose and installed.
DC alert: ports are blocked by windows firewall after 10.0.555 update
Hi, Desktop Central console (scope of management, computers) brings up an alert: "Ports that are used for the agent-server communication are being blocked by windows firewall" with an "unsafe" link "Unblock now" (javascipt). This happended after upgrading to version 10.0.555. I have a bunch of open ports incoming. And there is no problem with the agents (updating, patching, inventory or remote access) communicating. Any idea where this message comes from? See screenshot atteched. Thanks, Juergen
How do you add more than one image to a reply?
Hi I have to be missing something. How do you add multiple attachments to a reply?
Add additional Roles to Change Report options
We'd like the ability to create custom Change reports with the Change Deployer role. Right now the roles available include Change Owner, Change Requester, and Change Manager. Use Case: We send an automated report to our identified Change Deployers with their approved change requests for a given maintenance window.
[Term of the Day]: Quantum Computing
Term of the Day “Quantum Computing” Definition — What is Quantum Computing? Quantum computing is an area of computing focused on developing computer technology based on the principles of quantum theory, which explains the behavior of energy and material on the atomic and subatomic levels. Quantum computers can process massive, complex datasets more efficiently and effectively than classical computers. The classical computers that we use today can only encode information in bits that take the
Department Head Mapping from AD
Good day, Is there any way to map the department head from AD to ServiceDesk Plus..?
Can I set a variable and append it to the subject line via a form-based rule?
I have a new-user creation Service Request template. The subject is: New User Account for user: I have two fields in the form of resources that are: First Name Last Name I would like to initiate on the change of either of those fields something to the effect of {in pseudocode}: fullName = Firstname + " " + Lastname subject=Concatenate(subject$, fullName) Can I do that? I've resently loaded python onto my server and while I have experience with python scripting I haven't yet played with how SDP and
Service Pack Notifications
Is it possible to get email updates when a new service pack is released for SDP? I know AD Manager has an inbuilt notification feature, is there the same in SDP? Thanks
Active Directory Auth Works But no settings specified
I took over a servicedesk installation, which is very old. Now I want to upgrade it to the latest version as per the Upgrade Sequence. Now I'm at 9.1.2.1 Active directory Auth works (tested by changing password and immediately logon to servicedeskplus with the new password, worked). But I cannot see AD auth selected nor LDAP auth is activated. Strangely, AD import is enabled... And when I upgraded from 9000 -> 9100 -> 9121 -> 9200 -> 9300, things get worse and I cannot even login. The logs for
PowerShell Rest API V3
I figured it would be worthwhile to share the PowerShell script I have that uses API v3 for working with requests. Hopefully this will help some people that are trying to use this. $ApiKey = "API Key here" # Technician API Key $SdpUri = "http://sdpurl.com" # SDP URL # Gets information on an existing request function Get-Request { [CmdletBinding()] param ( [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true, Position=0)] [alias ("id")] [Int32] $RequestID, [Parameter(Mandatory=$true,
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