[Term of the Day]: Shadow IT
Term of the Day “Shadow IT” Definition — What is Shadow IT? Shadow IT refers to any IT system, solution, technology, or devices (smartphone, tablet, laptops, etc.) that’s used by users within an organization without the knowledge and approval
Configure password reset for web resource
Hi, Is there a way to perform a password reset after check in for a web page resource?
Reply from Technician Reply
Hi, When Technician reply to requester so the only forward tab is available. Why reply tab is missing. I want to reply including my previous reply. Please review the attached image. Thanks Shoaib Nawaz
ApplicationsManager security
Hi there, we would like to know does ApplicationsManager sends anything over the internet outside once we installed it to our intranet? same question about OperationsManager.
Global Billing Rules
Hello! In my adventures with ServiceDesk MSP we've had configured many billing rules for specific Contracts. I'd like to know if there is a possibility to create a global billing rules which will be executed regardless of contract? The Idea poped in my
[Term of the Day]: Cluster Computing
Term of the Day "Cluster Computing" Definition — What is Cluster in Computing? Cluster computing or High-Performance computing frameworks is a form of computing in which a bunch of computers that are linked through a LAN so that, they behave like
request list row height
Hi After upgrade 11126 to 11129 the request list row height is to high. I do not what to see less of my requests. Now there is to much space between each row. Can I change this? If not, please make it optional. I have cleared browser cache. This much
Tomcat separation
Hi, You upgraded tomcat in version 11128. Do you have a program that does not use the embeded version and it is possible to install tomcat separately? You did this for the database and it is possible to change it. tuning and loadbalancing a separate tomcat
assign, associate and attach
Hi, I'm confused about assign, associate and attach and have a few questions: 1- What is difference between "Assign Asset to Site" and "Associate Asset to Site"? (Figures 1 and 2) 2. What is difference between "Associate Asset to Asset" and "Attach Asset to Asset"? (Figures 3 and 4) I also have an idea. The user experience of these sections is very confusing. It is better to present these sections in a single and integrated view. Thanks.
Service Desk Plus & Asset
Hi , is there possibility we can give access only to "asset management tool" in Manage engine only to specific users? If yes , then pls. let us know how to do that.
Exchange Reporter Plus build 5600 with improved performance and two-factor authentication for technicians
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5600, with a new enhancements including addition of two-factor authentication for all logins. Two-factor authentication for admin and technician logins You can now secure logins with two-factor authentication (TFA) using any of these methods: Email verification. SMS verification. Google authentication. DUO security authentication. RADIUS authentication. Enhancement Exchange Reporter Plus' inbuilt PostgreSQL database version has
Any support for Untangle or m0n0wall?
I have a client interested in monitoring their Untangle- Any one tried this out or also with m0n0wall open source firewall?
Replies on closed tickets Notification
Good Day I am facing the Problem, that messages sent into a closed ticket do go unnoticed by our technicians, since not all of them are using the (bell) notifications. I know that there are multiple options for the scenario when a requester replies to a closed request. Always reopen does not work for us since it is not possible to configure to which status the ticket should reopen. By default, it is the in progress status, which is too far back in our Request Life Cycle. Therefore, without the possibility
Email based login via SAML
Hi, In version 11127, the Email based login via SAML feature has been added. How can it be used? What settings does it have? What are advantages over the previous method for setting up SAML? Thanks.
Move/Copy attachments
I am attempting to put an attachment from one request to another through the v3 API and using powershell. I know how to find the attachments on the original case but not sure if I can simply use the attachment information from one request and add it
Endpoints and IT operations management seminar [Online]
Greetings, Over the past few months, the IT industry has been subjected to several "new normals," and there have been major changes in how IT teams operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
Text Chat doen't work
Text Chat doen't work
Notes behaviour vs. Comments behaviour
We'd like to see the same functionality that users see in Task Comments in Request Notes: - ability to notify multiple people - drop down search for users - ability to keep the Task assigned to the same person without having to reassign to another tech so they can be notify/view the Note Like to also see the ability for technicians to be able to reply back, through their email client, to a Note or Comment notification.
[Tips & Tricks] Restrict editing approved or approval waiting requests
Dear Users, Good day! We have come up with a Business rule negate script restricting any edit operation on an approved request and this should help restricting technicians from editing approved requests. This can be accomplished by FAFR, however, technicians can still be able to edit a request from ServiceDesk Plus mobile app or via an API call as FAFR scripts are client-side scripts. Let's consider this scenario: A request has been approved for a particular software/asset (or any item for that matter).
Discover Accounts
Hi, I want to add my Domain controller as a resource on Password manager and i want to discover my domain accounts on this resource so i can share each domain account with its user so they can login to resources using a domain account without typing password
Postgre Query to get Account manager for account
Hi! Can you help us? We're want to get, with Postgres query or with API query, an Account manager for provided Account.
The NCSAM series part-2 - Securing Devices at Home and Work
October is officially recognized as the cyber security awareness month all over the world, ever since it was started by the National Cyber Security Alliance (NCSA) and the U.S. Department of Homeland Security (DHS) in 2004. This year, the theme for the
[Term of the Day]: Benchmarking
Term of the Day “Benchmarking” Definition — What is Benchmarking? Benchmarking is a process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry,
[Blog] Benefits of managing ITAM and ITSM together
ITAM: The acronym of ITAM is "Information Technology Asset Management". In simple words, ITAM comprises of IT asset tracking and IT asset management. ITAM is a set of best practices that allows your IT team to manage, control, and protect all IT assets
API v3 REST - Add WorkLog is broken after update.
MESD version 11.1 build 11121 Here's my code that has worked up until this build: $input = @" { "worklog": { "request": { "id": "$RequestID" }, "total_time_spent": "300000", "technician": { "name": "TECH NAME" }, } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri -Headers $header -Body $params -ContentType
Service Desk Plus prompting for license renewal
Hello I have been using Service Desk Plus in free mode for some time. A few days ago, it was asking for a license renewal which came as a surprise, since we had been operating in the free mode since installing. My colleague had added an additional technician to test some stuff (pushing it to 6), so I'm assuming this is why it was asking for a licence. We've since removed the 6th technician, but it's still asking for a license renewal. Will this revert to the free license mode once the timer runs
[SOLVED] AD Import / Change - New Department Created under default
We have multiple sites and each site has it's own set of departments, which I have defined and associated to each site. We have made sure that each AD user object contains the correct department name to match the ManageEngine Site/Department. When we
[Term of the Day]: Underpinning Contracts
Term of the Day "Underpinning Contracts (UCs)" Definition — What is an Underpinning Contract? In an IT support environment, every support group, vendor (or) third party and so on work under a certain time contract based on the priority of a task.
[ForYourInformation -50] Restrict Concurrent Login Sessions
It's a common request or recommendation that a web application does not allow a user to have more than one session active at a time. There are numerous reasons for preventing concurrent connections. One most common reason is to keep user accounts from
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
Install on linux console for standard free gets your enterprise trial
I have installed on ubuntu 20.04 selecting the Standard Free version, but it keeps coming up as Enterprise Trial when run. Is this a known bug in the installer? How do I work around it? I tried selecting Professional Free and that worked fine.
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
integration sccm with sdp
Hello What happens if we integrate sccm with sdp and add the scanned list of sccm workstations to sdp, then install aget sdp on the workstations? agent scans will be overwritten on sccm scans or agent scans and sccm scans recorded separately in SDP? Regards
ADManager Plus fixes and enhancements for builds 7010 to 7053
7053 (March 2020) Fix: This release includes fixes to ensure ADManager Plus is immune to unauthenticated remote code execution vulnerability. 7052 (March 2020) Enhancements: If the OU name provided during creation of bulk AD objects using CSV does not exist, then a new OU of the specified name will be created and the desired AD objects will be created under it. Fixes The following issues have been fixed in this release: The selected report window was blank for some customers. While modifying users,
how create report based on number of denied connection
hi how can i create a report to show me 10 top source IP address with this type of condition: for specific device, for specific date ( last 1 h, last 12 h, last 24h) and source IP address has more than 10000 denied connection ? thanks soheil
OpManager: Email notification with Top processes with high CPU and RAM consumption
Hello Support, Currently OpManager can send notifications via email. However, we have the following need for monitoring Windows & Linux servers: 1. When OpManager sends the alert due to high CPU consumption, is it possible that within the email notification it sends the Top 5 of the processes that are consuming the most CPU? 2. The same for the consumption of RAM. When OpManager sends the alert due to high RAM consumption, is it possible that within the email notification it sends the Top 5 of the
New Release: ADManager Plus 7064 (October 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7064 has been rolled out. You can download it from here right away! This release includes fixes for the following issues: Issue in updating to build 7063 using the service
[DidYouKnow -12] Bulk add pick-list values
Hello folks, Adding huge list of values to a picklist field has always been an exhausting process. With ServiceDesk Plus, we can now bulk add a huge list of values effortlessly. Just open a request template, go to "New field" available on the left pane, drag and drop a picklist to the form and click bulk add and paste the values. Values can also be sorted in ascending and descending order. Description content of the field can also be copied as help text for the requesters. See attachment to know
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