Dear Users,

We are preparing for the release to support First Name and Last Name.

Users can now be addressed by their first name, last name, full name, or preferred name.

• Introduced new fields First Name and Last Name for all users. The field First Name is a mandatory field.
  
• Users can enter their preferred name in the Name (Display Name) field. If the field is left empty, the values of First Name and Last Name fields will be constructed as the display name, by default.
  

Note: To accommodate the above changes, the values of the field Name is copied to the field First Name. Users can update the changes as required.

Thanks and Regards,

Saravana Balaji

ServiceDesk Plus Cloud