Hi there,

I am trying to make servicedesk plus (On-prem free) auto assign a request to whichever technician edits/responds to it, in order to correctly track how many requests the technicians deal with per month.

I've tried auto assign, but as this done is on round robin or load balancing it doesnt tick the box unfortunately. Is there a way I can set it so if the technician replies or edits the ticket properties, it will automatically assign it to that technician?