Dear Support Team,

Good morning and greetings from Tangerang, Banten, Indonesia

I am Millah, one of the new employee at my company. My company is using manage engine service desk as IT help desk. Please let me know the latest manual handbook and please let me know how to create the email notification when there is an overdue ticket or unassigned ticket. I would like to be notified by my own email when there is an overdue ticket or unassigned ticket.

Looking forward to hearing from you

Thank you in advance

Regards,

Millah