[What's Cooking] Upcoming New Features and Enhancements in ServiceDesk Plus

[What's Cooking] Upcoming New Features and Enhancements in ServiceDesk Plus

Dear Users,


We are happy to inform you all that the following features are queued for release with one of the upcoming service packs. 

  • ZIA Reopen [ Admin tab >> Zia >> Zia Configurations ]
  • ESM at Advanced Analytics [ Admin tab >> Integrations >> Advanced Analytics ] 
  • ESM - Global Search across instances [ ESM Directory >> ESM Portal ]
  • Login based reports as default [ Reports tab ]
  • Announcement Config through UI [ Admin tab >> Users >> Roles ] 
  • Service additional fields support in the custom trigger [ Admin tab >>Custom Trigger] 
  • Default Catalog Widgets for Technician Login [ Technician login >> Home ]
  • Portal landing customization for users [ ESM Directory >>ESM Portal Customization ]
  • Customizing the Trashed Request Deletion Time Limit [ Admin tab >> Application Settings ]
  • Reminder UI Revamp [Home] 
  • Change API’s upgraded to V3 API [Admin tab >> General Settings >> API]
  • Incorporating Chat [ Live Chat ]
  • OD Banner [ Help ]


You can try these features on our Beta site and share your valuable feedback. Follow this space for more updates.